User's Manual

Situation Cause/Solution
Camcorder cannot
turn on
Power is low. Recharge battery
Camcorder is
frozen
Press and hold
button for 5 seconds to
force shutdown; press again to turn on
Camcorder cannot
record
•
No microSD card or microSD card is full
• microSD card cannot be recognized
• Format microSD card in [Unieye Drive] or
replace microSD card
Camcorder cannot
connect to AP or
could server
• Invalid AP name or password
• Weak WiFi signal or not in WiFi coverage
• No internet or cloud server is not accessible
• Blocked by some rewall
Mobile cannot nd
camcorder
• Camcorder WiFi is disabled or not in WiFi
coverage
• Mobile WiFi is disabled
• iOS user does not choose camcorder name in
Wi-Fi Settings
• Tap [Refresh] button on [Unieye Driver]
Mobile cannot watch
live view
• Weak WiFi signal
• Camcorder is recording
• Camcorder is occupied by other mobile
Mobile cannot connect
to cloud server
Check mobile 3G/4G or WiFi internet
connection
Mobile cannot watch
live view
The internet bandwidth is insufcient for
camcorder upload or mobile download
Forget camcorder
password
Enter camcorder menu settings and select
[Factory Settings] to reset
Troubleshooting
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