User's Manual
| 9
English
Situation Cause/Solution
Camera cannot turn on Power is low. Recharge battery
Camera is frozen
Press and hold for 5 seconds to force
turn off; press again to power on
Camera cannot record
•
No microSD card or microSD card is full
•
microSD card cannot be recognized
•
Format microSD card in [Unieye Care] or
replace microSD card
Camera cannot
connect to AP or could
server
• Invalid AP name or password
• Weak WiFi signal or not in WiFi coverage
• No internet or cloud server is not accessible
• Blocked by some rewall
Mobile cannot nd
Camera
• Camera not in WiFi coverage
• Mobile WiFi is disabled
• iOS user does not choose camera name in
Wi-Fi Settings
• Tap [ ] on [Unieye Care]
Mobile cannot watch
live view
• Weak WiFi signal
• Camera is occupied by other mobile
Mobile cannot connect
to cloud server
• Check mobile 3G/4G or WiFi internet
connection
• Blocked by some rewall
Mobile cannot watch
live view
The internet bandwidth is insufcient for
camera upload or mobile download
Forget Camera
password
Press and hold Night Light button and press
WPS
to reset
Troubleshooting
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Internet
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【
Internet
】
【
Local
】
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Local
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