User's Guide

29
Troubleshooting for Wi-Fi® Internet Viewing
ENGLISH
Category Problem
Description / Error
Solution
Setting Up While I am adding
a new Camera to
my account, I am
not able to nd any
Cameras to add.
If you are trying to add a
Camera which has previously
been added into your account
or another account, you will rst
have to re-power the Camera.
Switch the parent unit off
before connecting the camera
to Wi-Fi
®
.
Setting Up During setup on
devices for Android™
and iOS, I am not able
to nd my Camera
during the last step
and the setup fails.
Please reset the Camera to
setup mode and try again.
Press and hold the PAIR button
on the side of the camera until
you hear a beep and voice
prompt ‘Ready for pairing’.
When the Camera LED is off,
this indicates that it is in setup
mode. Now restart the setup
from your smartphone again.
Connectivity
issues
I am not able to
access my Camera.
Please check if the Camera is
within Wi-Fi
®
range. Please try
to move the Camera closer
to the router for better Wi-Fi
®
connectivity and try again.