User's Guide

30
Troubleshooting for Wi-Fi® Internet Viewing
Category Problem
Description / Error
Solution
Connectivity
issues
I get a message: We
are having problems
accessing your
camera.
This could be due to lack of
internet connection. Please
wait and try again later.
1. Please try again in a few
minutes. This could be
because of any issue with
your internet connection.
2. If the problem remains,
please restart your Camera
to check if this xes the
problem.
3. Please restart your Wireless
Router.
Connectivity
issues
Even though I am
accessing my
Camera from the
same Wi-Fi
®
network,
I still nd my Camera
is shown as remote. I
can only access it for
5 minutes at a time.
Please check your wireless
router settings. For example, for
Buffalo brand routers there is an
option called Wireless Isolation.
Please disable this option.
Connectivity
issues
I found interference
caused by my other
webcam devices.
Video streaming performance
is related to internet bandwidth,
especially if you have 2 or more
video streaming devices that
are working through the same
router.