User's Guide

26
Troubleshooting for Wi-Fi® Internet Viewing
9. Troubleshooting for Wi-Fi
®
Internet
Viewing
Category Problem
Description / Error
Solution
Account I am unable to
login even after
registra-tion.
Please check your user name
and password.
Account I receive an error
message saying:
registered”.
Please ensure that you have
registered with us. Tap Sign Up
to create an account.
Account What do I do if I forgot
my pass-word
?
Check your Android™ or iOS
application. An email will be
sent to your registered email
address.
Account I am unable to
receive a one-time
password.
1. The e-mail might have
been sent to your Junk Mail
Folder. Please check your
Junk Mail Folder.
2. There might be a delay in
getting your e-mail. Please
wait a few minutes and
refresh your email account.
Setting up When the video
is cut off, the
application attempts
to reconnect and this
results in lost sound
and choppy video.
You will need to turn off the
Auto Lock function of your
device to ensure continuous
video/audio streaming.