User's Guide

27
Troubleshooting for Wi-Fi® Internet Viewing
ENGLISH
Category Problem
Description / Error
Solution
Setting Up While I am adding
a new Camera to
my account, I am
Cameras to add.
If you are trying to add a
Camera which has previously
been added into your account
have to re-power the Camera.
Switch the parent unit off
before connecting the camera
to Wi-Fi
®
.
Setting Up During setup on
devices for Android™
and iOS, I am not able
during the last step
and the setup fails.
Please reset the Camera to
setup mode and try again.
on the side of the camera until
you hear a beep and voice
this indicates that it is in setup
mode. Now restart the setup
from your smartphone again.
Connectivity
issues
I am not able to
access my Camera.
Please check if the Camera is
within Wi-Fi
®
range. Please try
to move the Camera closer
to the router for better Wi-Fi
®
connectivity and try again.