ChimneyFree™ A Twin-Star International Brand 33WM1315 Requires-Electric Fireplace Insert with Heater Nécessite AUSSI un foyer-insert électrique avec chauffage Necesitará, Además, El Hogar Eléctrico Con Calentador www.tsicustomerservice.com 1-866-661-1218 Twin-Star International, Inc. Delray Beach, FL 33445 Made in China • Printed in China • Fabricado en China • Impreso en China • Fabriqué en Chine • Imprimé en Chine 33WM1315REV.
THANK YOU! Thank you for purchasing a Twin-Star International product, designed in the U.S.A. We hope it brings you many years of enjoyment. Please take a moment of your time to register your new purchase: www.tsicustomerservice.com. For new users simply select the category that applies to the product you’ve purchased and fill out the product registration form.
DEPENDABLE CUSTOMER SERVICE UN SERVICE À LA CLIENTÈLE FIABLE Questions? Our experts are standing by to assist you at our toll-free help line. We can help you with assembly and, if necessary, replace damaged/ missing parts. Assistance is available 7 days a week/24 hours a day/365 days per year. Vous avez des questions ? Nos experts attendent votre appel sur la ligne sans frais, pour vous aider dans l’assemblage et au besoin pour remplacer toute pièce endommagée ou manquante.
33WM1315 G F D C E B A Part Description Quantity A Base Assembly 1 B C D E Left Front Panel Right Front Panel Center Front Panel Left Side Panel 1 1 1 1 F Right Side Panel 1 G Top Assembly 1 33WM1315REV.0 www.tsicustomerservice.
SAFETY INFORMATION INFORMATION DE SÉCURITÉ INFORMACIÓN DE SEGURIDAD Please read and understand this entire manual before attempting to assemble, operate or install the product. Assurez-vous de lire et de comprendre l’intégralité du présent manuel avant de tenter d’assembler, d’utiliser ou d’installer le produit. Lea y comprenda completamente este manual antes de intentar ensamblar, usar o instalar el producto. WARNING • Some steps are more easily handled with two adults.
HARDWARE LIST [x23] [x23] Ø6.3x32mm AA Ø19mm BB PH-BLTBLK001 [x20] PH-WSRBLK001 [x1] Ø8x30mm CC 33WM1315REV.0 ZZ PH-DWLNTL001 www.tsicustomerservice.
1 B C A AA [x2] BB [x2] CC [x4] 33WM1315REV.0 www.tsicustomerservice.
2 D AA [x2] BB [x2] CC [x4] 33WM1315REV.0 www.tsicustomerservice.
3 E F AA [x4] BB [x4] CC [x4] 33WM1315REV.0 www.tsicustomerservice.
4 AA [x6] BB [x6] 33WM1315REV.0 www.tsicustomerservice.
5 G AA [x9] BB [x9] CC [x8] 33WM1315REV.0 www.tsicustomerservice.
READ BEFORE INSERT INSTALLATION PLEASE READ ALL “ELECTRIC FIREPLACE INSERT” INSTRUCTIONS PRIOR TO INSTALLING ELECTRIC INSERT IN YOUR COMPLETED FIREPLACE MANTEL. INSTALL THE INSERT IN YOUR FIREPLACE CLOSE TO ITS FINAL POSITION. Lift insert carefully into the back of the unit and center in the insert opening. Do not drag insert as it may scratch your unit. MOVE YOUR COMPLETED UNIT ONLY SHORT DISTANCES. MOVE COMPLETED UNIT WITH GREAT CARE. IT TAKES TWO PEOPLE TO MOVE COMPLETED UNIT INTO ITS FINAL POSITION.
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CARE/ MAINTENANCE SOIN / ENTRETIEN CUIDADO / MANTENIMIENTO Care and Maintenance • Use a soft, clean cloth that will not scratch the surface when dusting. • Use of furniture polish is not necessary. Should you choose to use polish, test first in an inconspicuous area. • Using solvents of any kind on your furniture may damage the finish. • Never use water to clean your furniture as it may cause damage to the finish. • Always use coasters under beverage glasses and flowerpots.
REPLACEMENT PARTS 33WM1315 PIECES DE REMPLACEMENT 33WM1315 PARTES DE REPUESTO 33WM1315 DD 33WM1315REV.0 EE PH-GLDBRW001 www.tsicustomerservice.
MODELS : 18EF031GRA, 18EF031SRA, 23EF031GRA, 23EF031SRA, 25EF031GRA, 26EF031GRA, 26EF031SRA,328EF031GRA, 28EF031SRA, 32EF031GRA, 33EF031GRA, 33EF031SRA www.tsicustomerservice.com 1-866-661-1218 Twin-Star International, Inc; Delray Beach, FL 33445 Made in China • Printed in China • Fabricado en China • Impreso en China • Fabriqué en China • Imprimé en Chine A148 1 www.tsicustomerservice.
GETTING STARTED 1. Remove the product identification sticker from the front of the insert. 28EF031GR le / Modelo: Model / Modè #: AB-12345-A SN ! r for service A Keep this numbe pour le service! ! numéro Gardez ce número para servicio Mantega este Product Identification Sticker 2. Attach the Product Identification Sticker to the Manual below for future reference. This information is used for product registration and also is necessary for customer service. Attach Product Identification Sticker Here 3.
IMPORTANT INSTRUCTIONS When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons including the following: 1. Read all instructions before using this appliance. 2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.
OPERATION INSTRUCTIONS Control Panel Indicators When a function is changed from the control panel or remote there will be a corresponding indicator displayed. The indicator shows the function changed and the level selected. When the function is turned off, the corresponding indicator will flash several times then fade off. Models: 18EF031 / 23EF031 25EF031 / 26EF031 A148 Models: 28EF031 / 32EF031 33EF031 4 www.tsicustomerservice.
OPERATION INSTRUCTIONS FUNCTION ICON HEATER DESCRIPTION The fireplace contains a fan forced wire element heater. The default temperature is 72 °F (22 °C.). The thermostat setting range is 62°F - 82°F or 17°C - 27°C or continously ON. The thermostat is adjustable by 2°F or 1°C increments. The button on the remote only turns the heater on/off to the thermostat setting selected with the control panel. To change between °F and °C press and hold the HEATER button on the control panel for 3 seconds.
TROUBLESHOOTING Problem Root Cause Corrective Action Display shows “ ” The thermostat sensor is broken or disconnected. Unplug the fireplace, remove the back panel of the fireplace and check that the thermostat is plugged into the main circuit board. If this does not solve the problem contact customer service for a replacement thermostat sensor. Display shows “ ” The thermostat sensor is broken. Contact customer service for a replacement thermostat sensor.
EXPLODED VIEW Part Part Name 1 Flame Generator Drive Motor 2 3 4 5 6 7 Heater/Blower Assembly Main Circuit Board Downlight Circuit Board Control Panel Circuit Board Control Panel Buttons Emberbed with Log 8 Emberbed Circuit Board 9 10 11 12 13 Flame Circuit Board Blue Flame Circuit Board LCD Display Flame Generator/ Spinner Remote Control Note, the scale and size of your parts may be different depending on your exact model.
FCC/IC INFORMATION NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
1-YEAR LIMITED WARRANTY The manufacturer warrants that your new Electric Fireplace is free from manufacturing and material defects for a period of one year from date of puchase, subject to the following conditions and limitations. 1. Install and operate this appliance in accordance with the installation and operating instructions furnished with the product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify this warranty. 2.
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