User's Manual

China Starwin Science & Technology Co., Ltd.
Tel: [phone], E-mail:
[e-mail], http://www.starwincom.com
Copyright © 2019 China Starwin
6 Troubleshooting and Maintenance
6.1 Troubleshooting
Item
Problem and Indication
Corrective Action
01
Display does not work
Verify the power connection
02
Antenna does not work
Press the “POWER ON/OFF” button
03
No GNSS signals acquisition
Verify the terminal is under the open sky/has an
unobstructed view.
Re power on and reboot
04
Terminal can not lock the
satellite
Check whether the antenna's approximate
orientation is correct, terminal configuration
parameters, and modem configuration
parameters are correct
05
Terminal aligns to another
satellite
Verify the satellite data entered via the ‘App’
for Terminal Control
06
Display switches off after the
completion of alignment
Press down the “Icon” button (On the screen)
for 3 seconds to activate the screen
07
The display indicates the
terminal is in normal operational
state but there is no data transfer
Verify that LAN or Wi-Fi are properly
connected
08
Low signal quality
Perform additional alignment to get better signal
quality values
09
Motor stalled
Manual reset, and perform a power reset, to
reboot the Terminal
6.2 Maintenance
The satellite terminal parameters and performance can remain stable and provide normal
operation for at least 10 years under a regular maintenance schedule. The periodical
maintenance work includes:
1. Antenna system - it is highly recommended that a comprehensive examination of the entire
system is completed, periodically, along with a thorough check of all the adjustment
mechanisms.
2. Antenna mechanisms – it is recommended that a daily check is made of the adjustment
mechanisms and any necessary lubricant is added, to prevent wear of the worms and gears.
3. Visual verification of terminal protective casing surface damages. If there is a damage, the
special spray (NOT included in the standard system configuration) should be applied.
4. Check that all the screw fastenings are tight.
5. Close check of the antenna to look for any damage or cracks.
6. Regular cleaning of the terminal and antenna radome surfaces. Remove all dust, dirt,
condensed salt and other contamination that may harm the signal quality and the terminal’s
performance.