User Manual

37
Troubleshooting Guide
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Troubleshooting
Before contact the service technician, perform the following simple checks. If any
program still persists, unplug the TV and calling for serving.
PROBLEM POSSIBLE SOLUTION
No sound and picture
- Check whether the main plug has been connected
to a wall let.
- Check the picture contrast and brightness settings.
Normal picture but no sound
- Check the volume.
- Sound muted? Press the MUTE button.
- Try another channel, the problem may be with the
broadcast.
- Are the audio cables installed properly?
The remote control does not
work
- Check to see if there any object between the
product and remote control Causing obstruction.
- Are batteries installed with correct polarity (+ to +,
- to -)?
- Install new batteries.
Power is suddenly turned off
- Is the sleep timer set?
- Check the power control settings. Power
interrupted.
- No broadcast on station tuned with auto activated.
Picture appears slowly after
switching on
- This is normal; the image is muted during the
product startup process. Please contact your
service center, if the picture has not appeared after
five minutes.
TV freezes and remote
function stop working
- The internet function might cause TV to freeze or
stop responding to remote.
- Unplug yourTVfrom power for at least 1 minute.
- Plug power back in and turn it on by pressing power
button.
- Please contact your service center if it still doesn’t
wor
k
.
Poor reception ,
crackling sound or
pixelating on screen
- Make sure the antenna cable is plugged in properly
- Rescan the TV channels
- Adjust antenna direction to make signal more
stronger
- Channel good quality antenna cables or socket
HDMI has no picture or
sound
Make sure TV is in HDMI mode, press menu
then select option menu, go to HDMI EDID
setting, change it to ENHANCED if it connect
to a 4K device. Otherwise change it to
STANDARD if it connect to a more HD or FHD
DEVICE