Service Manual

Our Mission
To improve the quality of life of people with disabilities of all income levels by delivering the best
modified vehicle.
We intend to keep that customer for life by following up with a level of service that exceeds all of their
expectations.
Our Values
Quality • Compassion • Honesty • Integrity • Fairness
New Rollx Vans Van Warranty Coverage Information
Rollx Vans provids a limited warranty on its minivan against defects in material or workmanship
for a period of 3 years or 36,000 miles, whichever comes first. For warranty specifics please
refer to an Owner’s Manual or contact Rollx Vans Customer Service.
For all warranty or reimbursement needs, you must have prior authorization by the Rollx Vans
Service Department.
1. Call 1-800-956-6668, and a Rollx Vans Customer Service Representative will assist you
in any concerns or issues you have with your van.
2. The service representative will evaluate what repair is needed, and either set up
an appointment with an “At Home” Service Technician or direct you to a nearby service
facility. An authorization number must be issued.
Rollx Vans will work with many repair facilities. Rollx Vans reserves the right to approve a re-
pair shop or recommend an alternative.
Rollx Vans may request that defective/damaged parts be returned to our Customer Service De-
partment for inspection. If parts are found to be damaged because of abuse or neglect, reim-
bursement for the new replacement parts may be denied. Rollx Vans reserves the right to use
rebuilt components.
Rollx Vans will ship all warranted replacement parts by nationwide carrier. In most cases, ship-
ment will be by ground transport and absorbed by Rollx Vans. Any other mode of transportation
will be at the expense of the customer.
WarranTY