User's Manual

D936/D937 - 900MHz Cordless
24 TROUBLESHOOTING
■ Handset lights do not work
- Press the TALK / END key to test. The talk light
should come on.
- Recharge or replace the battery. See “Install
the Batteries” on page 2 for more details.
■ INCOMPLETE DATA
- Call information was distorted before reaching
the unit. Normal static on the telephone line
can cause an
INCOMPLETE DATA message. If
this condition persists, check with your local
telephone company to ensure that there is not
a problem with your phone line.
■ Phone does not ring
- Verify that the telephone line cord is connected,
secure and inserted in the proper jack.
- Verify the handset ringer and base ringer are
On. See “Adjusting the Volume” on page 12.
- If the phone still does not ring, you might have
too many communication devices hooked to a
single line. A communication device can be a
phone, modem, or facsimile (FAX) machine.
Contact your local telephone company Business
Office for help calculating the limit for your
residence or business.
- Move the handset closer to the base.
■ No dial tone
- Verify that the line cord is connected, secure
and inserted in the proper jack.
- Check that the handset is fully charged.
- Move the handset closer to the base.
■ The handset does not respond to the PAGE / FIND key
- The handset is not communicating with the
base. The handset is either too far from the
base or the battery needs recharging.
- Check the AC adapter.
■ Handset does not work
- Check the AC adapter. Be sure that the
adapter is undamaged and that it is securely
plugged into a working outlet. Also check that
the wall plug is not controlled by a wall switch.
- Place the telephone in the cradle for several
seconds. Ensure the handset is making contact
in the cradle.
- Recharge or replace the battery. See “Install
the Batteries” on page 2 for more details.
■ Voicemail light is on when there are no messages in
the mailbox
- Turn the light off manually by following the steps
in “Clearing the Voicemail Light” on page 15.
D936-937.book Page 24 Friday, August 30, 2002 10:24 AM