CimFAX Fax Server User Manual （V5.
Copyright © 2021 Cimsun Technology Co., Ltd. All rights reserved. CimFAX Fax Server User Manual (V5.0) This publication is subject to changes without notice. Changes or revisions of the publications will be included in the latest version. Cimsun Technology Co., Ltd. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Please visit CimFAX official website (at www.cimfax.
Safety precautions Please read the following information before deploying the products. Beware of the warnings and use the product in accordance with instructions labelled on the hardware. Warnings: ● Do not expose the equipment to liquid, moisture or high humidity. ● The equipment must be placed on a stable platform in case of sliding and breaking. ● Overheating prevention: slots on equipment are for cooling and circulating. Please do not jam or cover these slots.
Maintenance Do not repair the equipment by yourself. Unappropriated disassembly may cause short circuit or other dangerous consequences. If there is any problem, please contact our technical. In any of the following cases, unplug the power adapter and contact our technical support: ● Power cable or receptacle is broken. ● There is liquid penetrated into the equipment. ● Rain or water dripped into the equipment. ● The equipment falls onto the ground or the shell is broken.
CimFAX on Windows .............................. 32 Contents 5.1 Administrator Login ..................... 33 Package Contents ....................................... 1 1. Product Description ................... 2 5.2 Server Network Settings .............. 35 1.1 Product Introduction ...................... 3 5.3 Server Datetime Settings.............. 37 1.2 Functions ........................................ 4 5.4 Fax Options .................................. 38 1.3 Technical Specification .............
.9.2 Send fax from selecting document .................................... 61 7.1 Check CimFAX Server Version and Status.................................................. 76 6.9.3 Send fax from scanning..... 61 7.2 Set up User Accounts ................... 77 6.9.4 Choose or enter recipients . 62 7.3 Fax Settings.................................. 78 6.9.5 Signature and stamps ........ 64 7.4 Fax to Email Settings ................... 79 6.9.6 Add a page......................... 65 7.
Package Contents Please open the package carefully and take out the contents. If any of the followings is missing, please contact the seller immediately.
1. Product Description This chapter describes features, functions and technical specifications of CimFAX fax server.
1.1 Product Introduction CimFAX is a new generation fax server based on embedded technology and designed to meet the fax requirement of small- and medium-sized companies and branches of large companies. CimFAX fax server integrates fax, telephone and network technology, capable of all the work of traditional fax machine. With a processor and fast Ethernet, it is an IP enabled server that runs independently.
1.2 Functions ● Network sharing With a CimFAX fax server installed on your local network, multiple fax users in your office can send faxes from their workstations simultaneously. ● Auto distributing Administrator can set up extensions for all users. When the caller dials the fax number + extension of the user, the server will auto route the incoming fax to the right user. ● Fax queue Multiple faxes submitted to the server will auto queue up for sending. Users don’t have to wait or manually resend.
1.3 Technical Specification Spec/Models Standard Edition A5 Standard Edition B5 Storage ◇ 256MB 1GB Users △ 5 10 Line Port 1 port 1 port Fax Speed ▲ 14.4kbps 14.4kbps Resolution 98/196DPI 98/196DPI Caller ID Format DTMF, FSK DTMF, FSK Power Adapter Specification 12V AC/DC 12V AC/DC Maximum Power Consumption 5W 5W Network Port Ethernet RJ45x１ Ethernet RJ45x１ Fax Port PSTN PSTN Dimension 18×10.5×2.8 cm 18×10.5×2.
Specs/Models Standard Edition C5 Standard Edition C5S Storage ◇ 2GB 4GB Users △ 20 20 Line Port 1 port 1 port Fax Speed ▲ 14.4kbps 14.4kbps Resolution 98/196DPI 98/196DPI Caller ID Format DTMF, FSK DTMF, FSK Power Adapter Specification 12V AC/DC 12V AC/DC Maximum Power Consumption 5W 5W Network Port Ethernet RJ45x１ Ethernet RJ45x１ Fax Port PSTN PSTN Dimension 18×10.5×2.8 cm 18×10.5×2.
Specs/Models Professional Edition H5 Professional Edition H5S Storage ◇ 4GB 8GB Users △ 100 100 Line Port 1 port 1 port Fax Speed ▲ 33.6kbps 33.6kbps Resolution 98/196DPI 98/196DPI Caller ID Format DTMF, FSK DTMF, FSK Power Adapter Specification 12V AC/DC 12V AC/DC Maximum Power Consumption 6W 6W Network Port Ethernet RJ45x１ Ethernet RJ45x１ Fax Port PSTN PSTN Dimension 19×25×6 cm 19×25×6 cm Weight 1.3kg 1.
Specs/Models Professional Two-line Professional Two-line Edition T5 Edition T5S Storage ◇ 8GB 16GB Users △ 200 200 Line Port 2 port 2 port Fax Speed ▲ 33.6kbps 33.6kbps Resolution 98/196DPI 98/196DPI Caller ID Format DTMF, FSK DTMF, FSK Power Adapter Specification 12V AC/DC 12V AC/DC Maximum Power Consumption 6W 6W Network Port Ethernet RJ45x１ Ethernet RJ45x１ Fax Port PSTN PSTN Dimension 19×25×6 cm 19×25×6 cm Weight 1.3kg 1.
Specs/Models Ultimate Two-line Edition W5 Ultimate Two-line Edition W5S Storage ◇ 16GB 32GB Users △ 400 400 Line Port 2 port 2 port Fax Speed ▲ 33.6kbps 33.6kbps Resolution 98/196DPI 98/196DPI Caller ID Format DTMF, FSK DTMF, FSK Power Adapter Specification 12V AC/DC 12V AC/DC Maximum Power Consumption 6W 6W Network Port Ethernet RJ45x１ Ethernet RJ45x１ Fax Port PSTN PSTN Dimension 19×25×6 cm RJ11×1 RJ11×1 19×25×6 cm Weight 1.3kg Ambient Temperature 0℃~40℃ 1.
2. Equipment Setup This chapter illustrates how to set up the server and connect it correctly.
2.1 Setting up Environment Connection requirements ● RJ45 Ethernet connectors ● RJ11 telephone line ● Power adapter ● 2-line or 3-line grounding receptacle Environment requirements ● Please put the server on flat surface. ● Please keep the server away from heating equipment. ● Do not put the server in dusty, overheating or under heating or damp places or places that are directly sunlit.
2.2 Setting up CimFAX Fax Servers 2.2.1 Standard Edition A5/B5/C5/C5S Fig 2.1 Standard Edition front panel LED Item PWR Power state LINE Telephone Status Description On Power on. Off Power failure. On The port is connected to a telephone line. Flash The port is connected to a telephone line. Line status Off LAN READY NEW Network status Server status FAX VOICE off-hook status. On The port is connected to network. Off The port is not connected to network.
Four steps to start Fig 2.2 4-step cable connection Port Item Description PWR Power in Connects to a power adapter. RST Reset button EXT External function Reserved. LAN Ethernet (RJ-45) Connects to an Ethernet 10/100M based network. UPLINK Ethernet (RJ-45) Connects to another network device. USB USB (Master) Reserved. LINE Telephone line (RJ-11) Connects to a telephone line. PHONE Telephone device (RJ-11) Restores settings to factory default. Details refer to “5.
Setting up steps Step 1: Connecting telephone line Plug the line in a telephone and dial to test line function, then plug this line into server’s LINE port. Once correctly connected, LINE LED on the front panel of the Server will be on (if FAX LED or VOICE LED on, LINE LED off is normal), otherwise it will be off and the Server will beep every 3 seconds.
2.2.2 Professional Edition H5/H5S Fig 2.4 Front panel of Professional Edition H5/H5S LED Item Status On PWR LINE READY NEW Telephone line status Off Power failure. On The port is connected to a telephone line. Flash The port is connected to a telephone line. Network status Server status The port is not connected to a telephone line, or in off-hook status. On The port is connected to a network. Off The port is not connected to a network.
2.2.3 Professional Two-line Edition T5/T5S and Ultimate Two-line Edition W5/W5S Fig 2.5 Front panel of Professional Two-line Edition and Ultimate Two-line Edition LED Item Status On PWR Description Power on. Power state Off Power failure. On The port is connected to a telephone line. Flash The port is connected to a telephone line. Telephone LINE 1 line 1 status Off The port is not connected to a telephone line, or in off-hook status. On The port is connected to a telephone line.
Other signals: LED flashing in sequence from READY to VOICE means server is updating system. Server “beep” codes: a single beep per 3 seconds (telephone line is disconnected); beeps repeating 1 long 2 short (server failure) Fig. 2.6 Deployment of Professional Two-line Edition and Ultimate Two-line Edition Port Item Description PWR Power in Connects to a power adapter. RST Reset button EXT External function Reserved. LAN-IN Ethernet (RJ-45) Connects to a local Ethernet 10/100M based network.
Setting up steps Step 1: Connecting telephone line Plug telephone line for fax use in server’s LINE-1 or LINE-2 port to connect the server to PSTN network. Plug the line in a telephone and dial to test line function before connecting it to the server. If correctly connected, LINE-1 or LINE-2 LED on the front panel of the Server will be on or flash, otherwise it will be off and the Server will beep every 3 seconds.
3.
3.1 Disc Contents ●CimFAX client installation package (to configure and use the fax server, you need to install CimFAX client on your computer). ●User Manual (you need to have Acrobat Reader or other compatible software in place). 3.2 System Requirements ●To install and use CimFAX client, you need to make sure that your computer meets the following requirements: ●Windows 2000/2003/XP/Vista/7/8/8.
4. Click “Next” or “Browse” to choose file location. 5. Click “Install”.
6. Wait for file copy complete. 7.Wait for the installation of CimFAX virtual printer.
8. Click “Finish”. 9. You may have to reboot your computer under certain circumstances. 10. CimFAX client will auto start once installation completed.
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4 Software Installation (on MacOS) This chapter steps you through CimFAX client installation on Mac computer 25
4.1 Disc Contents ●CimFAX client installation package (to configure and use the fax server, you need to install CimFAX client on your computer). ●User Manual (you need to have Acrobat Reader or other compatible software in place). 4.2 System Requirements ●To install and use CimFAX client, you need to make sure that your computer meets the following requirements: ● MacOS 10.
3. You will see the login window. 4. Click “More” to check the software version and CimFAX support information.
5. Click “Language” to choose the software language. 7. You can choose to either register a local account or a cloud. A cloud account will have synchronized data across your Mac and iOS mobile devices. You will need to verify with your phone number or email address to register a cloud account while if you just want to have a local account, you don’t have to do so.
8. Create a local account. Enter your name and password. Please note: local account can’t be found back if you forget name or password later. 9. Click “OK” and you will be logged in. You can choose to upgrade local account to cloud account later if you want.
10. Create a cloud account. Enter your phone number or email address to get 6-digit verification code.
11. Click “Next”. Enter your name and password to complete the registration.
5 Configuration Guide for CimFAX on Windows This chapter introduces how to configure settings of the Server on a Windows computer.
5.1 Administrator Login CimFAX client normally will auto start when installation is finished or computer operating system is initiated. If not, please click “CimFAX” icon on desktop or click “Start” button > “All Programs” > “CimFAX” to open the client. The first time you run CimFAX client, it will auto find a CimFAX device nearby. If there’s a firewall alert, unblock it. The pop-up window shows basic information including CimFAX fax server ID and IP address.
The Server’s default settings are: ● IP address: assigned by DHCP ● Administrator username: admin (in lower case) ● Password: admin (in lower case) Note: if nothing shows up in the pop-up window when the client tries to auto find CimFAX server, please check if 1) CimFAX and your computer are on the same router; 2) whether AP isolation on your router is turned on; 3) whether the lights on CimFAX front panel are in normal working status; 4) whether there’s IP conflict on your network, i.e.
5.2 Server Network Settings Click “Server” menu bar of the client > “Network Settings”. Network settings window will appear. “Server” menu is available only when you login as the administrator. IP addresses are set by “Assigned by DHCP” by default in our latest software version. If you’d like to manually specify an IP address to the server, please follow the steps below: ● Assign the Server’s IP address in the field of “Main IP address”. Other users will login the Server with the assigned IP.
Server’s IP address to a different network segment, you can uncheck the option. However, in this case, you also have to change the network configuration of your computer so that you can log in to the server. After all the information filled and checked, click “Apply” button. If successfully changed, a prompt window shows “Setup network options success”. Click “OK” to close the window. A window will pop up in the lower right corner and display “IP address of the server has been changed.
5.3 Server Datetime Settings Click “Server” menu bar > “Datetime Settings”. Datetime Settings window will appear. “Server” menu is available only when you login as the administrator. In the Server Datetime Settings window: ● Fill local date and time in the field of “Server Date and Time”. The date and time set will be shown on the header of faxes in default format when they are received. (See 5.4 Fax options). Server date and time is also used to record Fax History.
5.4 Fax Options Click “Server” menu bar > “Fax Options”. Fax options window will appear. “Server” menu is available only when you login as the administrator. Fig 5.1 Fax options for one-line server In the Fax options window: ● Fill in the name of your company in the field “Company” within 16 characters. Your company name will be shown on the header of faxes in default format when they are received. ● Type the number of the telephone connected with your fax server in the field “Fax number”.
● “Disable voice prompt at sending” is checked on by default. If you uncheck this, the server will play the sound scheme to the recipient “Hello, this is auto fax system, please receive faxes” when you send faxes. ● The option of “Disable voice prompt at receiving” is checked off by default so that the caller can hear the voice prompt “Hello, this is auto fax system. Please dial the extension number or press the “start” button”. If you check on this, all the faxes will be routed to the public inbox.
5.5 SMTP Settings The administrator shall prepare an email address dedicated to forwarding faxes. This email shall support SMTP. Once public SMTP assigned, other users can directly forward faxes to his own email through SMTP. They can also assign their own SMTP. Click “Server” menu bar and then the sub-category “SMTP settings” and SMTP settings window appears. “Server” menu is available only when you login as the administrator. ● “SMTP Server”: the SMTP server address like: smtp.MailServer.com.
5.6 User Accounts Management Click “Server” menu bar > “User Accounts”. User Accounts window displays. “Server” menu is available only when you login as the administrator. ● “User name”: the user name you used to login the fax server. User name will display on the header of the fax upon receipt. ● “Password”: the password you need to login the fax server. ● ● “Ext No.”: your extension number such as: 607.
5.7 System Upgrade Warning: Upgrade only when the system needs upgrade. Inappropriate upgrade could cause server malfunction. Click “Browse” button to select the upgrade file which is a “*.img” file released on our website (www.cimfax.com) or provided to you by our technical support. Click “Start Upgrade”. When file is uploaded, the following dialogue window will appear. Click “OK” to close the window. Note: Don’t power off the server during system upgrade.
5.8 Temporary Factory Reset Do not reset the server unless you forget admin password or cannot log into the server. Please note: Your data will not be lost. No need to back up. Steps: ●Power off and power on the server box. When you hear a long beep, use a paper clip to press the RST button and hold until you hear another long beep. ●Wait for a moment. The READY light at the front panel of the server box will be out or flashing.
5.9 Servers Binding If multiple fax servers are bound together, user accounts and faxes received will sync on the bound servers. Servers bound are more flexible and versatile. Outbound faxes will be sent out one by one. You will need at least two professional or enterprise edition of fax server to bind. Steps of binding two local servers (steps of binding more than 2 servers are the same) are as follows: Click “Server” menu bar > “Servers Binding”. Servers binding window all appear.
Meanwhile, in Servers binding window, “Address” column displays the other server’s IP address. “Server displays serial ID” column number and “Connecting State” will be marked success. Login the other server and follow the above-mentioned steps to mutually bind with the previous server. To unbind the servers, you just need to login one server Click “Server” on the top menu bar > “Server Binding”. In the displayed Servers binding window, select the server you want to unbind and click “Remove”.
5.10 Fax Queue Click “Server” menu bar > “Fax Queue”. Fax Sending Queue window will appear. “Server” menu is available only when you login as the administrator. In the Sending Queue window, you can see the details of all the sending faxes and faxes to be sent, including server ID, task ID, priority, fax number, recipient and sender, dial attempt, send time and remark.
5.11 Fax History Click “Server” menu bar > “Fax History”. Fax history window will appear. “Server” menu is available only when you login as the administrator In Fax history window, you search fax sending and receiving history by enter user name, fax number and time. You can get the detailed information about the task, including sender, recipients, fax number, date, taking time, status, remark and send and receive speed.
6 Instructions for CimFAX on Windows This chapter guides you through CimFAX client functions and usage in details.
6.1 User Login CimFAX client normally will auto start when installation is finished or computer operating system is initiated. If not, please click “CimFAX” icon on desktop or click “Start” button > “All Programs” > “CimFAX” to run the client. Enter the required information (note the case difference) on the login screen and then click “Login”. If you don’t know your user name and password, please ask the administrator.
6.2 Changing Password To change your password, click “Option” menu bar > “Change Password”. Changing password window will appear. In the Change Password window, enter the required information and then click “OK”. If password is successfully changed, there will be a pop-up message saying “Password has been changed. Use the new password next time you login.
6.3 Import Contacts Click “Options” menu bar > “Contacts”. Contacts window will show. In the Contacts window: ● “Import”: add contacts from excel file (*.csv/*.xls/*.xlsx) and from name card file (*.vcf). ● “Export”: export contacts in excel file (*.csv) or name card file (*.vcf). ● “Groups”: a drop-down menu allows you to view information of a certain group of contacts. ● Click “Edit” button to add, delete or rename groups. ● Click “New” button to add new contacts.
6.4 Signature Library Click “Options” menu bar> “Signature Library”. Signature library window will appear. The first time you use signature library, you’ll be asked the following question. Click “Yes” to continue. Enter password for the signature library and then click “OK”. Note: Keep your password in mind, otherwise you’ll be unable to access signature library. To create a new signature, ● Click “Create from Scanner”; ● Click “Import from Image File” button.
connected to your computer first and then sign your name or stamp on a white clean paper and put it in your scanner. Click “Scan”. Choose the model of your scanner in the shown list and click “Select”. The scanner starts to work and the following progress screen appears. Progress screen might differ due to scanners’ model difference. Some scanner may need some time for warming up. A scanning screen will. Drag the box to the signature and click “Crop”.
Check the signature and click “OK” if there’s no problem. The signature will be displayed in the left blank box of your signature library window.
6.5 Fax to Email Click “Options” menu bar > “Fax to Email Setup”. Fax to email setup window will appear. In the drop-down box of “Forward to email”, you can choose: ● Never ● When user offline ● Always Enter you email address in the field of “Email to receive”. As to SMTP settings, public SMTP is recommended to check, though you can choose Private. If your SMTP service requires an encrypt link, choose one agreement in the drop-down box: ● None ● TLS ● SSL And type in the port.
6.6 Program Options Click “Options” menu bar > “Program Options”. Program options window will appear. For “Startup and Close”, you can choose either “Startup with the system” or “Login automatically (Remember password required)”. You can choose options for the server from the drop-down menu when click the “Close” button: ● Remind me ● Exit ● Minimize For Software Live Update, you can choose “Disable automatic update from official website (Internet)”.
For “Voice Prompt”, you can check on the option “Play the following voice when there’s a new fax coming” and the option “Play the following voice when there’s unread fax”. When there’s new fax or unread fax, your computer will play voice to remind you. Click “OK” when configuration is done.
6.7 Scan Settings Click “Options” menu bar > “Scan Settings”. Scans setting window will appear. You can choose either “Gray” or “Color” for “Scan Data Source”. “Convert Color/Gray Image to B/W Fax Format” includes two options: ● Image optimized (Bigger, slower) ● Text Optimized Brightness and contrast in the noted options will differ due to quality differences of original files.
6.8 Fax Format Conversion Click “Options” menu bar > “Format Converting”. Format converting window will appear. For “Virtual Print Data Source”, you can choose: ● BW: gray document and image ● RGB: color document and image As to “Converting color/gray image to B/W fax format”, you can choose: ● Image Optimized ● Text Optimized Brightness and contrast in the noted options will differ due to quality differences of original files.
6.9 Sending Faxes 6.9.1 Send fax from printing documents You can send a fax from printing a document. Take the example of sending an office doc. Click “Print” in the “file” menu. Select “CimFAX Printer” in drop-down menu of printer. Note: if the doc has many pages, please note to type in the number of pages that you want to send as fax. Printing too many pages may cause overload on your system. Click “OK” and you’ll see the following message in the lower right corner.
6.9.2 Send fax from selecting document To send a fax, you can also click the “File” button or right clicking the document and choosing the option “Send fax”. The file will be displayed in the Fax viewer. 6.9.3 Send fax from scanning Click “Scan” button. Select your scanner in the shown list and then click “Select”.
Scanner starts and the following progress window appears. Progress screen might differ due to scanners’ model differences. Some scanner may need some time for warming up. When scanning is done, the file will be displayed in the Fax viewer. 6.9.4 Choose or enter recipients In the Fax viewer window, enter fax number in the field of “To”.
You can also click “To” button and select multiple recipients in Select Recipients window. If you want to send a fax to multiple recipients, you can add multiple recipients’ fax number in the field of “To” separate by colon.
6.9.5 Signature and stamps Click “Sign” button. You will be asked to enter protection password of signature library. Enter password and click “OK”. Follow the steps in “6.4 Signature Library” the first time you use the signature library. Click the signature you want in the list on the left of signature library window or select the signature and click “OK”.
Put your mouse cursor in the fax page and click where you want to sign or stamp. The signature or stamp will be there when it’s done. 6.9.6 Add a page Click “File” menu bar > “New Page”. You can choose to add a page from a scanner or a file. When page is added, you can see the pages of the fax on the left panel. 6.9.7 Rotate Page Click “Options” menu bar > “Rotate Page”. Rotate page window will appear.
If the image is horizontal and its width exceeds FaxViewer range, you can choose between: ● Rotate the image automatically to fit the screen. ● Keep the image as it is. Check on the option “Save the setting. Don’t ask again.” Click “OK”. 6.9.8 Fax options Click “Options” in the upper right corner of the Fax Viewer. Fax options window will appear. Options include: “Priority”: when several tasks are delivered to the server, the server will process the tasks according to priority list.
6.9.9 Outbox and sending status FaxViewer window will be closed when you click “Send” button and outbox details will be displayed on client home screen. You can monitor faxing status in real time. To stop sending, right click the fax task and choose “Stop sending”.
6.10 Receiving Faxes 6.10.1 View faxes When there’s a new incoming fax, the server will route it to extension number it’s been directed to (see 8. Fax Mode). Open CimFAX client and you can see the following pop-up notification in the lower right corner of your computer (if you checked on the option in 5.6 Program Options). Click the message. Inbox screen will show up. Click the unread fax and the fax content will be displayed in the preview window below the main screen. Click to view next pages.
6.10.5 Add a contact To add a contact, just right click the fax number in the column of “Caller ID” and choose “Save to Contacts”. Edit contact’s information in Contacts Details window and click “Save”. The contact is saved. You can check it later in Contacts. 6.10.6 Add remarks To add text remarks to a fax, right click the fax and choose “Add remarks” Edit remarks you want to add in the following window and click “OK”.
The remarks will be displayed in the column “Remarks”. 6.10.7 Send fax by email You can send the received fax by email to others. Right click the fax and choose “Forward thru Email”. CimFAX client only supports forwarding email by Microsoft Office Outlook. Therefore, you have to have Outlook client and Outlook profile in place. Otherwise, you are asked to create an Outlook profile. Click “Control Panel” in your Windows PC and open “Email” to create.
6.10.8 OCR options This function is not available any more.
6.11 Public Faxes Distributing If your account has the permission of “Distributor”, the server will route the un-specified incoming fax to your public inbox (See 8. Fax Mode). You can view the content and check whether it should be forwarded or deleted. Right click the fax and choose “Distribute” in the popup menu to distribute it to other users.
6.12 Faxes Auto Export Click “Options” menu bar > “Automatic Export”. Click to check on and/or off the options of auto print and save when a fax is sent or received. 1. Choose the printer that is connected to your computer. 2. Browse to choose the folder that you’d like the fax to be saved in. 3. Choose the file type of the saved fax. It can be either tif or pdf. 4. Choose whether to create a subfolder according to the user name, fax number and contacts.
6.13 Language Configuration Click “Options” menu bar > “Language”. Select the language you want for the client.
7.
7.1 Check CimFAX Server Version and Status You may need to check CimFAX server software version and firmware version when there’s any issue sending and/or receiving faxes. Log into CimFAX client software, then click “Device” and then “Version and Status”. In this window, you can see the software and firmware version. You can also see the line status, storage and authorized users of the server. You can tell check whether or not the server is sending or receiving faxes by the line status.
7.2 Set up User Accounts Note: Please login as admin account or an account with the permission of “Administer” to set up user account. Log in CimFAX, click “Device”, then “User Accounts”. You can add a user or delete a user here. When adding a user, enter the user name, password and extension number. The extension number is only valid in CimFAX. It’s not your company/firm extension number. Check on the permissions you’d like to let the user have.
7.3 Fax Settings Note: Please login as admin account or an account with the permission of “Administer” to set up user account. Click “Device”, then “Fax Settings”. You need to fill in your company name, fax number, CSID (which is the short name of your company name). You can change send and receive speed when there are issues like sending and receiving fails.
7.4 Fax to Email Settings Note: Please login as admin account or an account with the permission of “Administer” to set up user account. Click “Device”, then “Email Settings”. Set this up and you will get incoming faxes in your email as PDF attachments. ● SMTP Server”: the SMTP server address like: smtp.MailServer.com. If your email requires encrypt link, you'll have to assign the port such as "465" and encrypt type like "#SSL". “SMTP account”: your SMTP account. ● “SMTP password”: your SMTP password.
7.5 Network Settings Note: Please login as admin account or an account with the permission of “Administer” to network settings. CimFAX IP address is set to be assigned by DHCP by default. If you’d like to specify an IP address, please click “Device” and then “Network Settings”. Check on the option of “Manually specify”. Then enter the IP address, Subnet Mask, Router and DNS information. Click “Apply”. Please make sure the IP address is valid and available.
7.6 Set up Time and Region Note: Please login as admin account or an account with the permission of “Administer” to set up time and region information. Click “Device”, then “Time and Region”. Enter your local date, time and time zone information. Then click “Apply”. FSK timecode is generated only when there’s an incoming call, and includes only “month, date, hour, minute and second”. If the year of the server date and time is wrong, please modify it manually.
7.7 Check Fax Queue Note: Please login as admin account or an account with the permission of “Administer” to check fax queue. In fax queue, columns include server ID, task ID, file ID, priority, fax number, recipients, sender, dial attempts, send time and remarks. Task ID and file ID are generated by the server.
7.8 Check Fax History Note: Please login as admin account or an account with the permission of “Administer” to check fax history. In fax history, you can search by user name, fax number and time range. You can search both faxes sent out and received in the time range you set. The columns include direction, recipients, sender, fax number, time, speed, status and remarks. You can select any of them to view content or delete permanently.
7.9 Create Device Voice Log Note: Please login as admin account or an account with the permission of “Administer” to create device voice log. This function is used only when you are having problems with sending and/or receiving faxes. The voice log is used to analyze the cause of sending and/or receiving failure.
7.10 Check Device Log Note: Please login as admin account or an account with the permission of “Administer” to check device log. Check “Device Log” when: 1) CimFAX server keeps reboot, 2) CimFAX client keeps disconnecting, 3) fax to email fails, 4) sending/receiving fails, 5) other server issues. The log shows server’s activities in the last 7 days. Click “Device Log”. A txt file will be generated in moments. Contact our tech support, describe your issue and send the log to them.
7.11 Add Advanced Variables Note: Please login as admin account or an account with the permission of “Administer” to add advanced variables. If you’d like to 1) have faxes auto saved in your network shared folder without running CimFAX client, 2) change server name, 3) delete faxes permanently, 4) synchronize fax remarks or any other features that are not currently available, you need to add advanced variables. Contact our tech support in this case.
7.12 Update Firmware Note: Please login as admin account or an account with the permission of “Administer” to add advanced variables. Sometimes you might need to update server software and firmware to solve faxing issues or have updated functions. Download the latest server software and firmware update package from the download center of our website or get them from our tech support. Then click “Update firmware”. Browse to choose the img file and click “Start upgrade”.
7.13 Create and Import Contact To create and import contact, click “Contacts”, then the man icon. You’ll see two options: “Create New Contact” and “Import from file”. To create a new contact, enter company name, contact’s name and fax number. Then click “OK”. To import from file, browse to choose the csv file you’ve created. Click “Open”. Then contacts are imported. Please note: the csv file must contain three columns: company name, contact name and fax number.
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7.14 Send Fax To send a fax, you can either drag the file and drop it in CimFAX window or click “Send fax”. In “Send fax” window, drag and drop the file in the add box. Then enter recipient’s fax number in the blank field, or click the dropdown icon to choose a recipient. Click the “+” icon to add another recipient or another fax number if you need to send the fax to multiple recipients. Click the “…” icon to see more options including: “Delete”, “Choose recipient” and “Add country code”.
If you click “Add country code”, the country code you set up in “Settings” will be auto add to the fax number.
If you’d like to add a cover page, click “Cover page”. Enter sender information including name, company, phone number, fax number, address and email.
You can choose the priority of the fax you wish it is to the recipient. The options include: urgent, for review, please comment, please reply and please recycle. You can also add comments and logo of your company if you wish. Click “OK” when all is done.
Now you can double click to preview the fax. Click the “…” icon on the upper right corner of the fax page, then you can edit or delete this page. Click “Edit”. You can preview the fax now and choose pages in the right pane. You can also drag to adjust darkness of the text on the upper right corner and check on “Lock” on the lower right corner to set darkness for all faxes.
Click page icon to rotate the page or zoom it in or out. Click zoom icon on the lower right corner of the fax. Then drag to zoom in or out. Click counter clockwise icon on the upper right corner of the fax to rotate it if necessary. Click pen icon to add signature. Click pen icon on the left pane to sign, straight line icon to add a line, frame icon to add a frame/box, round icon to add a circle and erase icon to erase if necessary.
Click T icon to add remarks. You can select fonts, font size, bold font, italic, underline and align of the text. Click stamp icon to add stamp on the fax. Click the + icon on the right pane to add your scanned stamp.
Click settings icon to set up fax options. Choose priority and quality of the fax you wish it to be. Priority options include: Low, Normal, High and Critical. When there’s fax queue, the critical one will be sent out first, then high, normal and low. Quality options include: Normal (fast) and Fine (slow). You can set up fax schedule here. Choose start and end time at off-peak period for higher success of faxes. You can also set up retry attempt and interval.
Here are the screenshots of fax sending progress.
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7.15 Receive Fax Click the mail icon to check your fax inbox. As soon as a fax is received, it will appear in the inbox and there will be a small new fax notification on the upper right corner. If you don’t see it here, please click the refresh button on the upper right corner. You can click the fax to view it.
Click trash can icon to view deleted faxes.
7.16 Change Software Language Click settings icon on the lower left corner to set up software language.
7.17 Set up Automatic Export Click settings icon on the lower left corner to set up automatic export. You can set up to have faxes both outbound and inbound auto saved to a local folder on your computer or network shared folder. File type supports: tif and pdf. You can also check on the option of create subfolder by user name, fax number and contacts. Click “Apply” after you finish settings.
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8.1 Auto Answer CimFAX fax server supports auto answer mode. If the administrator set the server to answer incoming call after 2 (or less) rings (See 5.4 Fax Options), when there’s an incoming fax call, the server will play voice to auto answer after two rings: Hello, this is auto fax system. Please dial the extension number or press Start/Initial button.
9. FAQ This chapter introduces the frequently asked questions. If your problem is not covered here or cannot be solved in the provided ways, please visit CimFAX website> FAQs and troubleshooting guide at: https://cimfax.com/service_ts.asp or contact CimFAX technical support (phone: 0086-13600011553; email: us@cimfax.com) for help.
Q: How much will CimFAX fax server cost me? A: It depends on which model you want to buy. Q: Can I send and receive faxes when I am not in the office? A: Yes, you can, as long as you set up port forwarding 3001-3008 on your router and check on permission of remote access for the user. Please note: admin account does not have permission of remote access due to security reasons.
that? A: Enter your contacts in Excel rows and click “Options”> “Contacts”> “Import” to add the contact email as a new group. Choose the group as the recipient when you send fax next time. The server will send your fax to the recipient one by one. Bulk faxing may take some time. Q: How to make a digital signature (stamp)? A: First sign your name or stamp on a white clean paper. Then put it in the scanner and CimFAX scanning signature function will help add your signature or stamp in encrypted library.
