Cingular Communication Manager Help
Table Of Contents Introduction .............................................................................................................. 1 Communication Manager Overview ....................................................................... 3 How Cingular Communication Manager Works ....................................................... 3 Installation and Setup.............................................................................................. 5 System Requirements..........................
Cingular Communication Manager Help Signal Strength Indicator..........................................................................................22 Connect/Disconnect .................................................................................................22 VPN Connect Button ................................................................................................22 Locations Button........................................................................................................
Table Of Contents Connecting to GSM Networks............................................................................... 47 How to Connect to The Cingular Network ............................................................... 47 Connecting to the Cingular GSM Circuit Data (CSD) Network ............................. 49 Using the correct GSM Profile ..................................................................................... 50 Group 1 ............................................................
Cingular Communication Manager Help Using the NetMotion VPN Client ............................................................................... 74 Network Profiles..................................................................................................... 75 Pre-defined Cingular Profiles ...................................................................................... 75 Network Profiles Window ...........................................................................................
Table Of Contents Add Launched Application .....................................................................................97 Edit Launched Application......................................................................................97 Remove Launched Application...............................................................................97 Raise/Lower Priority................................................................................................97 Application Launcher Window...........
Cingular Communication Manager Help Update Now.............................................................................................................112 Firmware Update ....................................................................................................112 Wi-Fi Settings ............................................................................................................... 113 Connection Options ..................................................................................
Table Of Contents Why am I unable to connect to a network signal that I can see in Cingular Communication Manager? ....................................................................................129 Does Cingular Communication Manager support WEP Encryption?.............129 Does Cingular Communication Manager support VPN? .................................129 Cingular Communication Manager is not saving my username and password ............................................................................
Cingular Communication Manager Help Card Driver and/or firmware are outdated........................................................146 Card Is Disabled ......................................................................................................146 Card is Functioning Erratically .............................................................................147 PC Card Connection Errors........................................................................................ 148 GSM Phone Issues ....
Introduction Welcome to the world of wireless connectivity and thank you for choosing Cingular as your service provider. Within this User Guide, you will find the information that you need to connect to your Email, the Internet, and even your corporate intranet using the Cingular Communication Manager software. Communication Manager 5.2 serves as an upgrade not only to earlier versions of Cingular Communication Manager, but also to Cingular's Connection Manager software.
Communication Manager Overview Cingular Communication Manager simplifies access to Cingular's wireless data network – integrating access to both high-speed Wi-Fi and nationwide GSM - into a single, easy-to-use software package. With Cingular Communication Manager, there are no confusing configuration options and no complex network jargon. We have designed this for you and hope that you enjoy your experience. Cingular Communication Manager is more than just a data connectivity tool.
Cingular Communication Manager Help • When a Wi-Fi network (which has been saved as a profile by you or by Cingular) is not available, Cingular Communication Manager will search for an available GSM network. Once an available GSM network is detected, Cingular Communication Manager will take action based on the connection settings in the GSM profile.
Installation and Setup System Requirements The system requirements for basic installation and operation of Cingular Communication Manager are shown in the table below. Windows 2000 Windows XP 233 MHz 300 MHz RAM 128 Mb 256 Mb Hard Drive Space 30 Mb 30 Mb Internet Explorer IE 5.5 IE 5.
Cingular Communication Manager Help Where Do I Get the Software? Communication Manager software is available from one of the following places: On the web: http://www.cingular.com/communicationmanager • It is recommended that you download the software from your computer’s existing wireline Internet connection. • Wireless usage charges apply for wireless downloads. Software CD (Limited availability) • Included in select PC card boxes for PC card customers.
Installation and Setup 3. Click "Setup" on the WinZip Self-Extractor window that appears. 4. Follow the on-screen instructions for installation and configuration of the Cingular Communication Manager software. If you are installing from a software CD-ROM: 5. Insert the CD into the CD-ROM drive. 6. If your PC automatically starts running the CD-ROM, follow the on screen instructions for installation and configuration. 7. If your PC does not automatically install the software from the CDROM: a.
Cingular Communication Manager Help management tool built into Windows each time it starts (this tool may conflict with Communication Manager's Wi-Fi management capabilities). The tool will be restarted automatically when you exit Communication Manager. • If you wish to change this setting later, it can be found in the Application tab of the Settings window.
Installation and Setup • 2: Select Device Type • 3: Connecting the Device • 4: Viewing Diagnostics Important DO NOT connect the device until the Device Wizard instructs you to do so. Check for Updates This page of the Device Wizard prompts you to check for any driver updates. It is recommended that you click Check for Updates at this point to make sure that the latest device drivers have been installed. Wireless usage charges apply if downloaded via wireless connection.
Cingular Communication Manager Help Connecting the Device Make sure your SIM card is properly inserted in your phone before connecting the phone to the PC. The Device Wizard will ask you to insert or connect the device you wish to configure. • If you are using a PC card, insert the card into an empty PCMCIA slot on your computer. Make sure your card is face up and antenna is connected. Please refer to your PC's owner's manual for additional details on how to install PC cards on your computer.
Installation and Setup • Infrared • Bluetooth • Serial For instructions on which method to use and how to make the physical connection between the device and your PC, see your wireless device's user guide. Important The first time you connect a new wireless device, you must run the Device Wizard to configure the software to use the new device. Be sure to not to connect your wireless device until the wizard instructs you to do so.
Cingular Communication Manager Help Inserting a SIM Card The SIM (Subscriber Identity Module) card contains a small amount of memory and a processor to assist in the management of your account information. The SIM card uses contact points to connect with your wireless device. You must take care not to damage the contact points. The orientation notch is used as a reference for properly inserting the SIM card.
Connecting to Wi-Fi Networks How to connect to a Wi-Fi network Note: Wi-Fi service available only on select plans. Contact your Cingular Wireless sales representative or call 1-866-CINGULAR to get more information or subscribe to this service. To connect to a Wi-Fi network, follow these steps: 1. If the Wi-Fi connection window is not already displayed, click the Wi-Fi button to display it now. 2.
Cingular Communication Manager Help Note: If you see a *closed* item in the networks list, this indicates the presence of one or more Closed networks. Connecting to such a network requires the creation of a profile for that network. See How to access a closed network for more information. 4. If the network is encrypted, you will now be prompted to enter an encryption key. If this is the case and you know the required encryption key, enter it and click OK.
Connecting to Wi-Fi Networks Wired Equivalent Privacy (WEP) Unlike a wired local network, a wireless network cannot easily be protected from potential intruders by physical barriers such as walls. Since radio signals travel through physical objects, a potential intruder merely needs to listen with the right equipment to see the traffic traveling across a wireless network. For this reason, public wireless networks typically employ encryption to protect their users.
Cingular Communication Manager Help What else do I need to use WPA? To utilize WPA, you will need a WPA-compliant card and access to a WPAenabled network. Using WPA with Communication Manager Networks that are encrypted with WPA will be noted on the network list. The type of encryption (WPA, WPA-PSK, etc) will also be noted. For WPA encrypted networks, you will also need to utilize an 802.
Connecting to Wi-Fi Networks How to access a closed network To access a closed network in the Cingular Communication Manager, you must set up a Profile for that network. Follow these steps to create a closed Network Profile: 1. Open the Cingular Communication Manager. You will see the main window. 2. Select Edit Connection Profiles from the Connections menu. The Network Profiles window will now be displayed. 3. Select the Wi-Fi heading in the left pane of the network profiles window. 4.
Cingular Communication Manager Help 7. Fill out the remaining fields on this window as instructed by the administrator of the closed network. 8. Click Next to continue to the next page of profile properties. What is an encryption key? An encryption key is a code key used to encrypt data exchanged between an encrypted network and the Cingular Communication Manager. You cannot exchange data with an encrypted network without having the appropriate encryption key.
Connecting to Wi-Fi Networks If you do not know your Cingular wireless mobile number, you can normally find it by selecting Tools>Network Information>GSM>Device from Cingular Communication Manager's main window. Your Cingular Wireless GSM device must be connected to your computer for this number to be displayed. If you are not able to obtain your mobile number from this display, you can obtain it from your Service Agreement, a recent bill, or by contacting Cingular customer care at 1-800-331-0500.
Cingular Communication Manager Help If you believe that your username/password is correct and that your account is setup for roaming access, please contact Cingular technical support at 1-800-331-0500. Options for Connecting to a New Network If Prompt me... is selected on the Wi-Fi tab of the Settings window, you will see the following dialog whenever you connect to a network for the first time: Choosing one of the first three options will automatically create a Profile for this network.
Connecting to Wi-Fi Networks Wi-Fi Connections Interface The main interface for establishing Wi-Fi-based wireless connections is shown below. Click on an area of interest for more information. The Wi-Fi connections window provides available network connection information, connected/disconnected status, and access to various controls and components of the Cingular Communication Manager.
Cingular Communication Manager Help GSM Button Click this button to switch to the GSM Connection Window. Signal Strength Indicator This gauge shows the strength of the signal being broadcast from the currently-displayed network. Stronger signals tend to produce more reliable connections. Note that when no signal is detected, the numerical signal strength displayed below the bars will erroneously display a large negative value rather than "no signal.
Connecting to Wi-Fi Networks Networks Button Click on this button to display the list of Wi-Fi networks that Cingular Communication Manager is currently detecting. Profiles Button Clicking this button opens the Network Profiles window. This window allows you to select and edit profiles for GSM and Wi-Fi networks. For more information on creating and using profiles, please see Network Profiles. The list of Wi-Fi networks Selecting Available Wi-Fi Networks from the Tools menu opens the networks list.
Cingular Communication Manager Help Preferred A check mark is presented for any Wi-Fi network that is currently listed in the Network Profiles window. This includes network profiles that have been pre-defined by Cingular, Wi-Fi networks for which you have created Network Profiles and Wi-Fi networks that you have saved using the New Network Options dialog. Network This is the Network Signal Set IDentifier (SSID).
Connecting to Wi-Fi Networks Signal Strength Signal Strength. A gauge showing the strength of the signal being broadcast from each network. Stronger signals tend to produce more reliable connections. Beacon Period Wireless access points periodically broadcast a packet called a "beacon" which helps to synchronize communications with connected systems. The number in this column indicates how often (in milliseconds) the beacon is transmitted.
Cingular Communication Manager Help Wi-Fi Network List — Display Options Right-clicking in the Wi-Fi networks list produces a menu that controls display options for the list All of the items in the top section of this menu correspond to columns in the list of Wi-Fi networks. Checked items will be displayed. Unchecked items will not be displayed. Select any item in this section to add or remove the accompanying check mark.
Connecting to Wi-Fi Networks Reset Columns Select this item to restore all the check marks in the top section of this menu to their default states. Show All Columns Select this item to check all items in the top section of this menu. Hide All Columns Select this item to uncheck all items in the top section of this menu.
Cingular Communication Manager Help IP address The Internet address your computer is using for the current network Wi-Fi connection. Gateway The address of the device that is responsible for routing all of your network traffic onto the Internet. DNS Server The address of the server your computer is using to translate verbal Internet addresses into numerical addresses (and vice versa).
Connecting to Wi-Fi Networks Card Settings This box contains information about the Wi-Fi device you are currently using. Fields include the following: MAC address The hardware address of the device. MAC (Media Access Control) addresses are pre-configured by the device's manufacturer and usually cannot be altered. These addresses are used for transferring data by hardware-level protocols such as Ethernet and 802.11.
Cingular Communication Manager Help The Wi-Fi Location Finder The Location Finder allows you to easily locate Cingular Wi-Fi Hotspot locations near to you or in locations that you plan to visit. Using a simple search function or by clicking on the states in a US map, users can quickly identify locations near to them where public WLAN services are available. Location finder's database of hotspots can be updated as part of Communication Manager's normal update process.
Connecting to Wi-Fi Networks Disabling the Windows XP Wireless Network Client By default, Windows XP attempts to manage any Wi-Fi network connections it detects. However, this conflicts with the management functions provided by Cingular Communication Manager (when Wi-Fi support is active). For this reason, Cingular Communication Manager will disable the Windows XP wireless network management tool when launched (if Wi-Fi support is active) and re-enable it on shutdown.
Cingular Communication Manager Help 6. Uncheck Use Windows to configure my wireless network settings. 7. Click OK to close the window. Supported Wi-Fi Adapters 32 Vendor Model Standard Adapter Type 802.1X WPA 2Wire WRLS Tpye II 802.11b PCMCIA card N/A N/A Actiontec WP221P-X 802.11b PCMCIA card N/A N/A Ambicom WL1100B 802.11b PCMCIA card N/A N/A Ambicom (Realtek RTL8180) WL1100B (New Card) 802.11b PCMCIA card N/A N/A Avaya Gold (PC24E H FC) 802.
Connecting to Wi-Fi Networks Avaya PC Silver 802.11b PCMCIA card Yes N/A Belkin F5D6050 802.11b USB N/A N/A Buffalo Air Station WLICB-G54A 802.11g PCMCIA card Yes Yes Buffalo Air Station WLICB-G54A (G54WR) 802.11g PCMCIA card Yes Yes Buffalo Air Station WLICF-OP (WLICF-S11G) 802.11b PCMCIA card N/A N/A Buffalo Air Station WLIPCM-L11GP 802.11b PCMCIA card N/A N/A Cisco Air-PCM-340 802.11b PCMCIA card N/A N/A Cisco Air-PCM-352 802.
Cingular Communication Manager Help 34 D-Link DWL-AB650 802.11ab PCMCIA card N/A N/A D-Link DWL-G650 802.11g PCMCIA card Yes N/A D-Link AG650 802.11ag PCMCIA card Yes Yes Dell Truemobile 1150 802.11b PCMCIA card Yes N/A Dell Truemobile MINI-PCI1150 802.11b Mini-PCI Yes N/A Enterasys RoamAbout 802.11b PCMCIA card N/A N/A Gem-Tek WL-211F 802.11b PCMCIA card N/A N/A Intel Pro/Wireless 2100 3B Mini PCI 802.
Connecting to Wi-Fi Networks Microsoft MN720 802.11g PCMCIA N/A N/A NEC Aterrm WL11CA 802.11b PCMCIA N/A N/A NetGear MA401 Ver2.5 802.11b PCMCIA N/A N/A NetGear MA521 802.11b PCMCIA Yes Yes NetGear WG511 802.11g PCMCIA Yes Yes NetGear WG121 802.11g USB Yes Yes NetGear WG511T 802.11g PCMCIA Yes Yes Network Everywhere NWP11B 802.11b PCMCIA N/A N/A Network Everywhere NWU11B 802.11b USB N/A N/A NTT-ME MN 802.11b PCMCIA N/A N/A Orinoco Gold 802.
Cingular Communication Manager Help 36 SMC SMC2662W V.3 802.11B USB N/A N/A SMC SMC2835W 802.11g PCMCIA Yes N/A Sony PCWA-C150S 802.11b PCMCIA N/A N/A Sony PCWA-C800S 802.11abg PCMIC Yes Yes Sony PCWA-C500 802.11a PCMCIA N/A N/A Sony Ericsson GC79 GPRS/802.11b PCMCIA N/A N/A US Robotics USR5410 802.11g PCMCIA N/A N/A US Robotics USR2210 802.11b PCMCIA N/A N/A ZoomAir 4100 802.
Connecting to Wi-Fi Networks Secure Wi-Fi Connections Encrypted Wi-Fi networks are typically deployed by corporations or other entities that need to provide secure wireless access restricted only to their specific user community. There are numerous standards available to protect the Wi-Fi airlink (from Wi-Fi modem to Wi-Fi access point), such as WEP and 802.1X. Which one of these you need to use is determined by the network administrator who has configured the wireless network infrastructure.
Cingular Communication Manager Help • Configure 802.1x authentication according to the instructions of the network's administrator. When you are finished, click the Connect button to proceed. Note: If you create a profile for this network containing the appropriate encryption parameters, you will not see this dialog when you attempt to connect. How to change the encryption keys for a Network Profile When network is added to the Network Profile list all encryption information is saved with it.
Connecting to Wi-Fi Networks 5. Enter the new encryption key in both the Network Key box and the Confirm Network Key box. 6. Click the OK button. How to Enable 802.1x Authentication The Cingular Communication Manager allows you to use 802.1x to authenticate against your corporate network or other domain. The Cingular Communication Manager will allow you to use any 802.1x authentication method that is installed on your PC. (Please note that 802.
Cingular Communication Manager Help 5. Select the Wi-Fi tab. 6. Select an Authentication method. 7. If you selected a WEP method, you must check Enable 802.1x authentication (if you select WPA, this box will be checked automatically). From the dropdown (see below), select the type of authentication you wish to enable. 8. Select an EAP type per the instructions of the administrator of the network whose profile you are editing. 9.
Connecting to Wi-Fi Networks 802.1x Authentication IEEE 802.1x is an authentication standard that greatly reduces the security vulnerabilities associated with connections to IEEE 802.11 wireless networks. The IEEE 802.11 wireless network standards specify two authentication methods: one that is based on identification of the wireless adapter (open system authentication) and the other that is based on a proof of knowledge of a secret key (shared key authentication). 802.
Cingular Communication Manager Help "Key Size", and click Submit. You may be prompted to allow certificate request, which you should. 10. On the "Certificate Issued" page, click Install this certificate. Again, if asked, please allow installation of the certificates. The "Certificate Installed" page will be displayed after the certificate is successfully installed.
Connecting to Wi-Fi Networks 9. Check Allow authentication using a certificate. 10. Close the configuration dialog by pressing OK. 11. Close the Edit Profiles window by selecting OK. 12. Close the Network Profiles window by selecting Close. To connect to the configured network using EAP-TTLS, re-insert your WiFi card, and connect to the configured network. You may be asked to choose the certificate to use with EAP-TTLS, in which case you should select the one that was issued to you.
Cingular Communication Manager Help FAST Configuration FAST (Fast Authentication via Secure Tunneling) is an authentication protocol developed by Cisco. Its function is to secure your user name and password information by creating an encrypted "tunnel" between Communication Manager and the Wi-Fi network's login server. When you select FAST as the EAP type, you can configure the properties shown below. Click on an area of interest for more information.
Connecting to Wi-Fi Networks TTLS Configuration TTLS (Tunneled Transport Level Security) is an authentication protocol developed by Funk Software and Certicom. Its function is to secure your login information by creating an encrypted "tunnel" between Communication Manager and the Wi-Fi network's login server. When you select TTLS as the EAP type, you can configure the properties shown below. Click on an area of interest for more information.
Cingular Communication Manager Help Using a Smart Card or Other Certificate If your computer is running Windows XP, you can select "Smart Card or Other Certificate" as your EAP type for 802.1x authentication. Certificates are digital "proof of identity" documents that are "signed" by a certifying authority. If a network's administrator allows the use of certificates, your computer can present such a certificate as login credentials. The configuration for certificates is shown below.
Connecting to GSM Networks How to Connect to The Cingular Network 1. If the GSM connection window is not already displayed, select the GSM tab on the main window. The Cingular Communication Manager software will search for available GSM networks. Once an available network has been detected, you will see the Ready to Connect screen (as shown below): If the main application window is not visible, it may be minimized to appear only in the system tray.
Cingular Communication Manager Help If you have not properly attached and/or configured you wireless device, Communication Manager may display the No Wireless Device message rather than "Ready." 2. The name that appears after "Ready" is the name of the network profile that is currently selected. If this is the profile you wish to use, proceed to step 3. If you would like to select a different profile, open the Select GSM Connection Profile option in the Connections menu.
Connecting to GSM Networks You can launch your VPN either by pressing the VPN button whenever there is a connection OR by configuring Communication Manager to automatically launch your VPN upon connection. See How to Automatically Launch a VPN Connection for more information.
Cingular Communication Manager Help Using the correct GSM Profile Communication Manager comes pre-configured with several profiles that should be used depending on how your device was provisioned. Each profile defines different connection methods to the network based on the Access Point Name (APN) your SIM has been provisioned to use. The APN specifies the external networks that a mobile device can access.
Connecting to GSM Networks Accelerated Profiles Accelerated connections utilize in-network acceleration/compression technology to provide a faster connection experience. Data acceleration can result in reduced graphics quality. If you are using your accelerated profile and wish to reload a given web page with full quality graphics, do the following: • Microsoft Internet Explorer users can press CTRL + F5 (or hold CTRL while clicking the RELOAD button on the browser).
Cingular Communication Manager Help automatically switches to a roaming provider, the data session will be lost for a short interval. Disconnects will likely result in interruption of application functionality and data transfers that are underway. Critical work that cannot be interrupted should not be performed while moving in order to minimize this risk. Note: Signal strength is not the only variable factor in determining the throughput of your wireless connection.
Connecting to GSM Networks more information and the latest updates on availability go to http://www.cingular.com/midtolarge/umts. How to disconnect from a Cingular Data network To disconnect from any network connection using the Cingular Communication Manager, simply click the disconnect button in the primary user interface or exit the application using the X in the right hand upper corner of the user interface.
Cingular Communication Manager Help GSM Connections Interface The main interface for establishing GSM data connections is shown below. Click on an area of interest for more information. This window provides available network connection information, connected/disconnected status, and access to various controls and components of the Cingular Communication Manager software. Wi-Fi Button Click this button to switch to the Wi-Fi connection interface.
Connecting to GSM Networks Messaging Button Click this button to read and write text messages using the Text Messaging client. GSM Security Cingular maintains a comprehensive security policy that dictates the requirements and procedures to help maintain the security of Cingular networks. Any network security architecture must take into account endto-end communications, as well as all the individual links and nodes that make up the network.
Cingular Communication Manager Help The GSM Diagnostics window To view information about your laptop, wireless modem, network connection, and session activity, select Tools> Diagnostics > GSM Info. The Device window will appear providing useful information on your laptop PC and wireless device. Note that your mobile number (phone number) is listed on this window as well.. Click the Network tab to be provided additional information on the network and connection session.
Connecting to GSM Networks Supported GSM Devices For information on wireless devices that are compatible with Communication Manager, please see http://www.cingular.
Text Messaging (SMS) Short Message Service Short Message Service (SMS) is a standard used by Cellular Carriers worldwide for interchange of text messages between devices. Originally developed as a GSM network technology, SMS massages can be sent using any compatible device. Cingular Communication Manager Text Messaging Center makes SMS simple by allowing the user to send and receive messages from a familiar email-like messaging client.
Cingular Communication Manager Help ...or select Text Messaging from the Tools menu. You will then be presented with a message viewing and composing application that should feel familiar to anyone accustomed to using popular e-mail software packages.
Text Messaging (SMS) Viewing and Managing Messages Receiving Text Messages Others can send you text messages from their mobile phone or PC. They will need to know your mobile number. Your friends and colleagues can even send you text messages from their PC by sending an email to your 10digit wireless number @cingularME.com. For example: 4045551212@cingularME.com. If you are using a PC card, you can usually find your mobile number by looking under Tools > Network Info > GSM (select the Device tab).
Cingular Communication Manager Help Double-click on any message listed to view the complete message. Note: Users with cell phone handsets will be subject to the connection limitations listed in Using Text Messaging with tethered cellular handsets. See also: Sending Text Messages Using The Text Messaging Client Managing Text Messages Updating Your Inbox If your wireless device is connected to your PC, Communication Manager will automatically retrieve new messages from the device when it is launched.
Text Messaging (SMS) Certain handsets are not able to send text messages during an active data connection. If a device does not support sending a text message while using an active data connection, the message will be queued for delivery as soon as the active data connection is released. This is typically when the user selects the Disconnect button.
Cingular Communication Manager Help Click this button or select Delete Message from the Action menu to delete the selected message.
Text Messaging (SMS) The Cingular Communication Manager supports sending the following types of text messages: • Mobile to Mobile: In the To… field you type the mobile number of the person you are sending a message to. For example: Enter “18155551212” in the To… field of the text messaging client. • Mobile to Email: In the To… field you type the Email address of the person you are sending a message to. Your message will appear as a normal email to the recipient.
Cingular Communication Manager Help Accessing the Address Book on your mobile device Using SMS with tethered cellular handsets Using the Address Book Cingular Communication Manager includes and Address Book feature which can be used to manage phone numbers and addresses. You can open the address book either by clicking the To… button in the New Message window or by clicking on the icon below in the main window of the text messaging client: The address book appears as shown below.
Text Messaging (SMS) Accessing the Address Book on your Mobile Device You can import your wireless device's phone book entries into Cingular Communication Manager and export Communication Manager's address book to your wireless device. Importing Phonebook Entries To import phonebook entries from your wireless device, click the import phonebook icon shown below: The address book entries from the handset will be added to Communication Manager's address book.
Virtual Private Networks (VPNs) Virtual Private Networks (VPN’s) are end-to-end, secure, private networks that can be accessed over a public backbone network (like the Internet) without compromising their privacy. Typically, they maintain their privacy by forming secure (encrypted) "tunnels" directly to the users who access them. Cingular Communication Manager software automatically recognizes supported VPN client software and associated profiles.
Cingular Communication Manager Help 5. If the VPN client software you are using is supported by the Cingular Communication Manager, select Use existing VPN profile. Supported software installed on your system will be automatically detected. Just select the client software that you want to use from the Client menu and then select the profile that you want to use from the Profile menu.
Virtual Private Networks (VPNs) Automatically launching a VPN connection You can configure any network profile to automatically connect to a Virtual Private Network whenever you connect using that profile. Follow these steps: 1. If you have not already done so, configure the connection settings for the VPN you wish to connect to. (see Configuring a VPN Connection). 2. Open the Network Profiles window. 3. In the left pane, select the profile for which you want to automate VPN connection. 4.
Cingular Communication Manager Help 6. Check the Auto Launch box in the VPN section. 7. Click OK to exit the window. 8. Repeat steps 3 through 7 for any additional profiles that you want to auto-launch your VPN connection with.
Virtual Private Networks (VPNs) Manually Launching a VPN Connection Whenever you are connected to the Internet, you can launch a preconfigured VPN connection by clicking the VPN button in the Main Window. Supported VPN Clients The Cingular Communication Manager currently supports VPN client software from the following vendors. • Microsoft • Cisco • Nortel • Checkpoint (please read) • NetMotion (please read) Note that support for any of these clients can be disabled by the user.
Cingular Communication Manager Help Using the CheckPoint VPN client Although CheckPoint's VPN client provides a command line interface that applications such as Cingular Communication Manager can use to establish connections, the user cannot access other modes of the CheckPoint VPN client while the client is in command line mode. What does this mean for CheckPoint VPN users? Essentially, you should keep Cingular Communication Manager open only when you have an active wireless connection open.
Network Profiles Network Profiles are networks that you have saved at connection time using the auto-connect options or have manually added to the Network Profiles network list. Additionally, Cingular has created some pre-defined profiles for you. Creating Network Profiles has the following advantages: • You can configure the client to automatically connect to a Network Profile whenever that network is available.
Cingular Communication Manager Help The Cingular Wi-Fi network profile will allow you to connect to Cingular preferred Wi-Fi networks whenever you are within range of a Cingular WiFi access point. The pre-configured Cingular Wireless GSM profiles allow you to connect to Cingular's networks whenever you are within Cingular's coverage area. See Using the Correct GSM profile for more information on the GSM profiles available.
Network Profiles Network Profiles Window Use this window to add or edit a Network Profile. Click on a portion of the screen shot below for more information on a particular item. Note: You can also change the priority of a given profile within a network type. For example, you can make the non-accelerated profile shown above higher priority than the accelerated profile simply by moving it up in the list.
Cingular Communication Manager Help Network Profile Information This are the details of the currently highlighted Network Profile. The following information is displayed for each Profile: Profile Name This is the name of the Network Profile. If you have not given the Profile a name, this will be the SSID of the network. Profile Type This will show if the Profile was created by Cingular (indicated by the word "Carrier") or by you (indicated by "User").
Network Profiles Edit button To modify a Network Profile entry, select the Network Profile in the list above and then click this button. This opens the Preferred Network Properties window so that you can edit the properties of the selected network. Rank buttons Use these buttons to adjust the ranking of the network selected in the list above. Higher ranked networks will be preferred above other networks in the list.
Cingular Communication Manager Help Creating a Profile for a GSM Network Follow these steps to create a GSM Network Profile. 1. Open the Cingular Communication Manager software. You will see the main window. 2. Select Edit Connection Profiles from the Connections menu. The Network Profile window will now be displayed. 3. Click on the GSM heading in the list of profiles on the left side of the window. 4. Click the Add button, to bring up the window below.
Network Profiles 6. Click Next to configure the IP Properties of your GSM profile. Note: All information such as encryption key, network visibility, and the network name will be saved for future connections. Service The name of the network.
Cingular Communication Manager Help Service Type Select the type of service you want to create a profile for. Available options are: • Circuit - Choose this option to connect to Cingular Wireless GSM Circuit Data services (GSM CSD). This should only be used if you have specifically subscribed to CSD services. • Packet - Choose this option to connect to Cingular's standard GSM data service. This is the correct choice for most connections to the Cingular network.
Network Profiles Users who have custom data connections from Cingular Wireless or their Enterprise will need to consult with their IT administrator for the correct User Info values. Create Network Profile (IP properties) The IP Settings page is part of the configuration for certain types of network profiles. This page allows you to configure the Internet Protocol (IP) addressing to be used with this Profile.
Cingular Communication Manager Help See also: How to create a Wi-Fi Network Profile How to create a GSM Network Profile How to remove a Network Profile How to change Network Profile properties Profile IP Address These settings specify the IP address that your system will use when connected to this network. The default selection, Obtain IP address automatically, instructs the Cingular Communication Manager to ask the network to assign it an appropriate address each time it connects.
Network Profiles Create Network Profile (General properties) This page contains settings that apply to all types of Network Profiles. Click on a portion of the screen shot below for more information on a particular item.
Cingular Communication Manager Help Connection Options This setting controls what the Cingular Communication Manager will do when it detects the network you are configuring. There are three options: Automatic Select this option if you want the Cingular Communication Manager to automatically connect to this network whenever it is detected. Prompt me Select this option if you want the Cingular Communication Manager to ask you whether to connect to this network each time the network is detected.
Network Profiles Launch browser window on connect Check this if you wish to automatically launch your browser when you establish a connection to this network. Enter a start URL that your browser will connect to in the text box. Typically, the browser will launch 10 seconds after a connection is established. However, if you have selected to auto-launch a VPN, the browser will launch 20 seconds after a connection is established.
Cingular Communication Manager Help Creating a Profile for a Wi-Fi Network Follow these steps to create a Network Profile. 1. Open the Cingular Communication Manager. You will see the main window. 2. Select Edit Connection Profiles from the Connections menu. The Network Profile window will now be displayed. 3. Click on the Wi-Fi heading in the list of profiles on the left side of the window. 4. Click the Add button, to bring up the window below.
Network Profiles See also: How to remove a Network Profile The "Network Profiles" window Network Enter the name of the Network Profile in this box. Note that the name entered here must match the SSID (Service Set IDentifier) used by the network exactly. Closed Network Check this box if the network you are configuring is a closed network. Authentication Method Select the appropriate authentication method for this network profile.
Cingular Communication Manager Help Network Key If your network administrator provided a network key for accessing this network, enter it here. Note: You must enter a network key if you selected WEP-SHARED or WPA-PSK as the authentication method. If you selected WEP-OPEN as the authentication method, you can either enter an encryption key here or fill out the 802.1x authentication section as instructed by your network administrator. Enable 802.1x Authentication Follow these steps to enable 802.
Network Profiles How to Edit a Network Profile Follow these steps to edit an existing network Profile: 1. Select Edit Connection Profiles from the Connections menu in the main window. The Network Profiles window appears. 2. In the left pane, select the network you wish to edit. 3. Click the Edit button. A tabbed interface showing all the user-editable settings of the selected profile appears (see links below for more information).
Cingular Communication Manager Help Profile Editing Tabs Wi-Fi GSM IP General How to Remove a Network Profile Follow these steps to remove a network from the Network Profiles window: 1. Open the Cingular Communication Manager. You will see the Main Window. 2. Select Edit Connection Profiles from the Connections menu. 3. The Network Profiles window will now be displayed. 4. Select the network that you want to remove from the list in the left pane of the window. 5. Click the Remove button. 6.
Cingular Communication Manager Settings The "Settings" window allows you to configure the behavior of the Cingular Communication Manager software. Among other things, these settings control how the client connects to networks, the sounds it produces, when it retrieves updates and how it handles conflicting applications.
Cingular Communication Manager Help Advanced Networking Settings The Advanced Networking Settings tab allows you to set a custom value for the TCP Receive Window (RWIN). For specific information, please click on the part of the dialog that you are interested in. Note: Modifying RWIN values is an advanced networking task. If you have any questions about RWIN please contact your IT systems administrator.
Cingular Communication Manager Settings The TCP Receive Window (also known as RWIN) specifies the maximum amount of data that another system may send before it receives an acknowledgement for at least some of the data sent previously. When this value is set too high, the sending system may transmit far more information than your current Internet connection can actually receive in a given period of time. This could result in lost information that the sender has to retransmit (causing delays).
Cingular Communication Manager Help App Launcher Settings The App Launcher tab allows you to specify a list of applications that will be launched automatically when you connect to a network. For specific information, please click on the part of the dialog that you are interested in. Application List The applications listed here will be automatically launched each time the Cingular Communication Manager establishes a connection to a network.
Cingular Communication Manager Settings Add Launched Application Click this button to add an application to the list above. The button opens the Application Launcher window, which allows you to specify an application to launch and add any additional command line parameters needed to launch the application. Edit Launched Application Select an application from the list above and then click the Edit button to edit the parameters used to launch that application.
Cingular Communication Manager Help File to Launch Do one of the following: • Type the complete path and filename of the application file to launch in the space provided. • Click the Browse button to browse for the application file. Browse for Launched File Click this button to browse for the application to launch. Parameters for Launched File Enter any additional command line parameters that are needed to launch the desired application.
Cingular Communication Manager Settings Application Settings The Application tab allows you to modify various general settings of the Cingular Communication Manager software. For specific information, please click on the part of the dialog that you are interested in. Always on Top When this box is checked, Cingular Communication Manager's windows will always appear on top of other application windows.
Cingular Communication Manager Help Automatically run this application... When this option is checked, the Cingular Communication Manager will automatically launch whenever you start your computer. Always Start Minimized If this box is checked, Communication Manager will initially be minimized when it is launched. In this state, the application appears only as an icon at the bottom of the screen. Double clicking this icon causes the main user interface to appear.
Cingular Communication Manager Settings Data Acceleration Settings When connected to a Cingular GSM network, Cingular Communication Manager can employ data compression and acceleration techniques to enhance your connection speed. The settings in the Acceleration tab configure the data acceleration used. For specific information, please click on the part of the dialog that you are interested in.
Cingular Communication Manager Help Startup Type Startup type controls whether the data acceleration client automatically activates itself whenever a GSM network connection is established, or whether the user must manually click Start to activate the acceleration client. The Cingular - Accelerated profile defaults the acceleration client to Automatic. The client will always detect if it cannot accelerate a particular session and will deactivate itself in such cases.
Cingular Communication Manager Settings Acceleration Level This slider allows the user to control the level of performance optimization, and to balance that against the level of quality desired in the displayed graphics. The higher the level of acceleration, the lower the quality of the graphic images on a web page. The highest acceleration setting disables receipt of all graphic images on web pages.
Cingular Communication Manager Help GSM Settings The GSM tab configures the Cingular Communication Manager's ability to make data connections over wireless telephone networks. For specific information, please click on the part of the dialog that you are interested in. In order to switch to another device that has not yet been configured, you must run the device configuration wizard for that device.
Cingular Communication Manager Settings Device Selection This allows you to select which GSM device you would like the Cingular Communication Manager to use to establish connections. Normally, Communication Manager will automatically select the most appropriate device it detects. However, if would like to select a specific device to use for GSM connections, you can do so here. Network Selection Selecting the manual option here will allow you to manually select from a list of available GSM networks.
Cingular Communication Manager Help Never When this option is selected, Cingular Communication Manager will never attempt to connect to a network that is not part of Cingular's home network.
Cingular Communication Manager Settings Rules Engine Tab The Rules Engine tab allows you to specify the conditions under which the Cingular Communication Manager will attempt to switch from one type of connection to another type of connection. For specific information, please click on the part of the dialog that you are interested in.
Cingular Communication Manager Help Use Priorities Select this option to specify which connection types are higher priority than others. Cingular Communication Manager will attempt to automatically switch to a higher priority connection technology whenever a higher priority technology is available. Use Specified Device When this option is selected, Cingular Communication Manager will only automatically switch connection technologies when a connection of the specified type is available.
Cingular Communication Manager Settings Sound Settings The Sounds Tab allows you to instruct Cingular Communication Manager to play a sound when various events occur. It also allows you to specify the sounds that the connection software plays. For specific information, please click on the part of the dialog that you are interested in. Enable Sounds Check this box to enable the playing of tones to indicate significant network events.
Cingular Communication Manager Help Connected (enabling tone for) Check this box to enable the playing of a tone when Communication Manager successfully connects to a Wi-Fi network that is not one of Cingular's pre-defined profiles. You must specify the tone (a Windows wave file) to be played in the box below or click the Browse button to select a wave file. Note: You must check the Enable Sounds box in order to use this control.
Cingular Communication Manager Settings Update Settings The Update Settings tab allows you to specify how often (if ever) Cingular Communication Manager attempts to retrieve updates to its software and its databases. For specific information, please click on the part of the dialog that you are interested in. Regardless of which option you select, be sure that updates are checked for and installed regularly. Prolonged failure to check for and install updates may result in critical updates being missed.
Cingular Communication Manager Help Manually download and install updates Select this option if you wish updates to be downloaded only when you click the Update Now button below. Prompt me to download and install updates Select this option to be prompted by Cingular Communication Manager at specific intervals to download and install updates. Note that if an invalid number of days is entered (such as zero), the update interval will default to seven days.
Cingular Communication Manager Settings Wi-Fi Settings The Wi-Fi tab allows you to configure the Cingular Communication Manager's ability to connect to Wi-Fi networks. For specific information, please click on the part of the dialog that you are interested in. Connection Options This setting controls what the Cingular Communication Manager will do when it detects the network you are configuring.
Cingular Communication Manager Help Prompt me Select this option if you want the client to ask you whether to connect to this network each time the network is detected. (click here for help on the prompt dialog). Manual Select this if you only want to connect to this network manually (by selecting it from the list of networks and clicking Connect).
Cingular Communication Manager Settings VPN Settings The VPN tab specifies how the Cingular Communication Manager accesses Virtual Private Networks (VPNs). For specific information, please click on the part of the dialog that you are interested in. See also: Configuring a VPN Connection Automatically launching a VPN connection Manually Launching a VPN Connection Do Not Use VPN When this option is selected, Communication Manager's built in ability to connect to Virtual Private Networks will be disabled.
Cingular Communication Manager Help two options on the VPN settings tab and configure the parameters required for that option. Use Existing VPN Profile Select this option if you want to log in using a supported VPN client that has already been installed on your system. The Cingular Communication Manager can automatically detect the presence of supported client software and the user profiles employed by supported client software. Client Select a supported VPN client.
Cingular Communication Manager Settings Use Third Party VPN Client Select this option if you want to log in using a VPN client that is not currently supported by Cingular Communication Manager. The Cingular Communication Manager can launch an unsupported client, providing that the client does not require any special treatment to launch. However, the Cingular Communication Manager cannot detect the presence of or configure the operation of unsupported client software.
Connection Log Cingular Communication Manager provides an easy-to-reference log of each connection made. The Connection Log can be found by choosing the Connection Log option from the Help menu. This opens this Event History Manager window. Fields captured for each connection include: • Type of information (Information, Error, Warning). Click on the icon in this field to show even more information about this event.
Cingular Communication Manager Help Event Detail Double-click on any entry in the Event History Manager window brings up the Event Detail window, where you are presented with even greater detail on the given connection. This additional detail may be helpful should customer support be working with you to troubleshoot a connection.
Connection Log Filtering the Connection Log For your convenience, in the bottom left corner of the Event History Manager window, the connection Log summarizes the total number of connections, duration, and bytes used for all connections in the log. Communication Manager can even filter the viewed connections by Date, Technology and Type. Just select the desired options for filtering, and click Update. Click Clear Log to erase the currently logged events.
Application Timeout The Cingular Communication Manager software is licensed on a "rolling" basis. This means that your license will expire 120 days from the last time you connected to a Cingular Wireless network. When you are within 60 and 90 days of expiring, Cingular Communication Manager will remind you with a pop-up message. To re-license the software, all you need to do is connect to one of the Cingular Wireless networks (GSM or Wi-Fi).
Updating the Cingular Communication Manager Cingular Communication Manager contains a powerful update engine that makes it easy for you to keep your software up-to-date with the latest in hotspot locations, network configurations, and software enhancements. Additionally, the update process can download any available updates to your GSM device's firmware (its internal operating software). The update engine sends no personally identifiable information about you to the update server.
Cingular Communication Manager Help 3. If you have clicked Download, a web page will be launched that will list all updates currently available. If you want to install one of the updates listed, click the corresponding Install button.
Technical Support Additional Support If you need additional assistance beyond what is provided in this User Guide, please call Cingular Technical Support/Customer Service at (800) 331-0500. Please be prepared to answer the following questions: 1. What is the mobile number for your wireless device (mobile phone/PC card)? This information can be found by doing the following: a. Click Tools from the main window. b. Click Diagnostics. c. Click GSM Info. d. Click Device. 2.
Cingular Communication Manager Help Frequently Asked Questions (FAQ) What is the version of my GSM modem driver/phone? Select Tools > Diagnostics > GSM Info > Device. How do I determine if the Cingular Communication Manager is configured correctly to connect to a GSM network? Profiles that have been pre-defined by Cingular should be correct already. There is no need to verify their correctness (nor is it possible).
Technical Support Cingular Communication Manager continues to scan, why can't Communication Manager find a network? The Cingular Communication Manager will continue to scan until it finds an available network(s) or Hot Spot. Wireless providers can easily update local database of WLAN Hot Spots. How do I connect to a network? When Cingular Communication Manager finds an available), click on the Connect button.
Cingular Communication Manager Help Cingular Communication Manager is not saving my username and password One of the requirements of the Cingular Communication Manager application is 128-bit encryption. This encryption is the highest available for Internet communications, and is the standard for most secure transactions occurring on the Internet today. On most Operating Systems, 128-bit encryption is ensured if Internet Explorer version 5.5 or higher is installed.
Troubleshooting Guide Numbered Errors Error 619 This error is typically reported when attempting to connect to a GSM network. This error indicates a failure during the call setup. Resolution Click on the Cancel button and wait for the Communication Manager to display "Ready to Connect" Then try again. Error 630 Using a cellular handset as your wireless device This error is typically reported when the your phone or other wireless device has been removed or has not been setup properly.
Cingular Communication Manager Help Error 633 Either the drivers for your wireless device are not functioning properly or some other program is locking the device. Try shutting down and unplugging the computer for 1 minute. Restart the computer and try to connecting again.
Troubleshooting Guide Resolving Application Conflicts Shut down all other applications that are running on your computer and try to connect again. If you are still receiving this error, follow these steps to locate the application that is locking your wireless device: 1. While holding down the Ctrl and Alt keys, press the Del (or "delete") key. 2. Click the Task Manager button. A list of applications and processes that are currently running will now be displayed. 3.
Cingular Communication Manager Help 4. If you are still unable to connect, your device's Subscriber Information Module (SIM) may not be properly configured for data access. Contact Cingular Customer Care for Additional Support. Correcting Default Connection Settings Several errors can be caused by a network connection in the Control Panel being configured as your default connection. Follow these steps to make sure the configuration is correct: 1. Exit the Communication Manager software. 2.
Troubleshooting Guide • There may be a problem with your cellular device's firmware. Verify that your device is using the latest version of operating software offered by its manufacturer. If you have an alternate method of connecting to the Internet, you can find links to the latest firmware for many devices on Cingular's laptop support web page.
Cingular Communication Manager Help Error 691 This error may be reported if Communication Manager has received an Authentication Error from a GSM network. Resolution Click on the Cancel button and wait for Communication Manager to display "Ready to Connect." Then try again. Error 692 This error is typically reported if Communication Manager has lost its connection with the phone or device. Resolution 1.
Troubleshooting Guide Also, check the signal strength gauge in the main window. If the signal strength is low, you may need to try a different connection technology or wait until you are in an area where you can get a better signal. If you have good signal quality and trying again does not work, there is most likely some sort of temporary service outage. Driver Issues Although rare, it is possible that this error can be caused by a defective software driver for your wireless device.
Cingular Communication Manager Help Error 720: No PPP control protocols configured This error is typically reported if an unexpected error has occurred while connecting to a GSM network. Follow these steps to resolve this error: 1. Verify that there is no default dial-up connection selected in the Control Panel. Click here for instructions. 2. If you are still unable to connect, shut down your PC. Then, restart the computer and the Communication Manager software and try to connect again. 3.
Troubleshooting Guide Error 734: The PPP link control protocol terminated This error is typically reported if an unexpected error has occurred while connecting to a GSM network, but may also be due to poor signal strength. Follow these steps to resolve this error: 1. Verify that there is no default dial-up connection selected in the Control Panel. Click here for instructions. 2. If you are still unable to connect, shut down your PC.
Cingular Communication Manager Help Error 774 This error is typically reported if an unexpected error has occurred while connecting to a GSM network, but has also been known to occur on CSD connections. Follow these steps to resolve this error: 1. Verify that there is no default dial-up connection selected in the Control Panel. Click here for instructions. 2. If you are still unable to connect, shut down your PC. Then, restart the computer and the Communication Manager software and try to connect again.
Troubleshooting Guide Text Errors and Messages Acquiring Data Service This appears in the status area of the main window when Communication Manager is attempting to establish a connection to a GSM network. The message typically means that the network has been successfully detected and while your wireless device is now attempting to register with the data network and get authenticated.
Cingular Communication Manager Help No Wireless Device This message usually indicates that your wireless device is not currently connected to your PC or is not switched on. In the case of cell phones and cellular modems, it may also mean that Communication Manager has not yet been configured to use the device. Do the following: • Make sure that the device has been properly connected to your PC. Also try disconnecting the device and then reconnecting the device to your PC.
Troubleshooting Guide Signal Below xxx for xxx Seconds This warning appears when the strength of the wireless signal has remained poor for an extended period of time. You may not be able to establish and/or maintain a data connection. You may need to move to another location in order improve signal strength and maintain a usable connection Wi-Fi Device Disabled Wi-Fi devices, like any other network adapter, can be disabled in the operating system.
Cingular Communication Manager Help Installation Errors The Communication Manager is designed to install on the following operating systems: Windows XP Service Pack 1 and Service Pack 0, Windows 2000 Service Pack 4,3,2, Windows 98SE and Windows Me. See System Requirements for additional information. Installation error information is provided in a pop-up dialog during the installation process.
Troubleshooting Guide Application Launch Issues Application is not visible after launch Cingular Communication Manager is designed to launch into the display state from which it was last exited. As such, it is possible that the Client will launch directly to its minimized state, causing the user to assume that it is not actually running. Resolution Look in the system tray for the signal icon. If that icon is present, double clicking it will display the main Communication Manager user interface.
Cingular Communication Manager Help PC Card Issues In some circumstances, Cingular Communication Manager will not be able to detect a user's wireless card that is installed in the system. The following is a list of possible causes of this situation: Card Driver and/or firmware are outdated Communication Manager is an application that takes advantage of the latest capabilities of GSM-certified hardware.
Troubleshooting Guide Card is Functioning Erratically If a supported card is not functioning as expected, it is possible that the card is improperly installed. Resolution If a supported card is functioning erratically, the card installation details can be verified as follows: 1. Right-click on My Computer, on your desktop or in the start menu depending on your operating system and configuration. 2. Left click Properties and then select Device Manager from the Hardware tab. 3.
Cingular Communication Manager Help PC Card Connection Errors When attempting to connect to a GSM network with a PC Card, the following errors may be reported if the connection cannot be made. • Error 630 • Error 631 • Error 635 • Error 679 • Error 691 • Error 718 • Error 734 • Error 736 • Error 744 GSM Phone Issues In some circumstances, Cingular Communication Manager will not be able to detect a user's wireless phone. Cingular Communication Manager is capable of supporting various phone interfaces.
Troubleshooting Guide battery consumption is critical. Wireless cards can also be enabled or disabled under the Windows Network Connections Control Panel (also called Network and Dialup connections). No Wireless Device Communication Manager will display No Wireless Device if it cannot actively communicate with the GSM phone or PC card via its modem. A No Card detect state will appear if a serial/USB interface is not connected to the computer.
Cingular Communication Manager Help Phone Connection Errors The following errors may appear when attempt to establish a GSM connection with a phone. • Error 619 • Error 630 • Error 633 • Error 692 • Error 721 • Error 734 IrDA or Blue Tooth Connections Blue-tooth is a technology that allows communication between digital devices such as PCs, mobile phones, lap-tops and Personal Digital Assistants (PDA).
Troubleshooting Guide Network Scanning Issues Cingular Communication Manager never finds available network Cingular Communication Manager does not report available networks. Communication Manager does not indicate GSM support. Resolution In the above conditions either the SIM does not have data capabilities or no wireless data network is available. Verify with the provider that Data capabilities are enabled for your SIM.
Cingular Communication Manager Help Reinstalling the Device Note: This procedure is recommended only for highly advanced PC users. Prior to reinstalling a device, it is important that the driver be uninstalled in order to guarantee the Device Wizard in Cingular Communication Manager will function properly. Note that it is strongly recommended that you perform this procedure from a location in which you have an alternate method of connecting to the Internet (Wi-Fi, Ethernet or traditional modem access).
Troubleshooting Guide 11. After the wizard launches, click Next to go to the second page of the wizard. If you are currently connected to the Internet, click the Check for Updates button to verify that you have the latest drivers for your device. 12. Proceed through the wizard, following the instructions on the screen. When the wizard is complete the device has been reinstalled.
