Troubleshooting guide

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Technical Support
Additional Support
If you need additional assistance beyond what is provided in this User
Guide, please call Cingular Technical Support/Customer Service at (800)
331-0500. Please be prepared to answer the following questions:
1. What is the mobile number for your wireless device (mobile phone/PC
card)? This information can be found by doing the following:
a. Click
Tools from the main window.
b. Click
Diagnostics.
c. Click
GSM Info.
d. Click
Device.
2. What version of the Cingular Communication Manager software are
you using? This information can be found by doing the following:
a. Click
Help from the main window.
b. Click
About Communication Manager.
3. What Operating System and Service Pack are you using? This
information can be found by doing the following:
a. Click
Help from the main window.
b. Click
About Communication Manager.
c. Click
System Info.
4. What (if any) error message are you receiving?
5. What were you doing when the error message occurred/appeared?
6. What was your location when you were experiencing the problem
(physical/street address or zip code)?
Online Support Resources
Cingular's laptop connect support web page provides links to a number of
online resources that may be of help, including:
• download the latest version of the Communication Manager software
• download updates for your wireless device's firmware
• view web-based support, tutorials and forums