Troubleshooting guide

Cingular Communication Manager Help
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Frequently Asked Questions (FAQ)
What is the version of my GSM modem driver/phone?
Select Tools > Diagnostics > GSM Info > Device.
How do I determine if the Cingular Communication Manager is
configured correctly to connect to a GSM network?
Profiles that have been pre-defined by Cingular should be correct already.
There is no need to verify their correctness (nor is it possible). If you have
created a GSM network profile yourself, you can check the profile settings
by doing the following:
1. Open the Network Profiles window.
2. Select the profile whose configuration you wish to verify.
3. Click the Edit button.
4. Verify that the fields displayed match the settings specified by the
administrator of the GSM network you are trying to connect to.
Can I have the Cingular Communication Manager play .wav files
indicating when I connect to or lose a network connection
Yes! Select the tools>settings and then click on the Sounds Tab. From this
menu you can select two options:
• Select a sound to play once you connect to a network
• Select a sound to play if you lose your network connection
Which Wi-Fi cards are interoperable with Cingular Communication
Manager?
Please refer to Supported Wi-Fi Adapters for a list of Wi-Fi cards that have
been deemed interoperable with the Cingular Communication Manager.
The Cingular Communication Manager was installed and launched,
but no card is detected, how do I activate my card?
See No Wireless Device
for instructions on troubleshooting this condition.