Troubleshooting guide

Technical Support
129
Cingular Communication Manager continues to scan, why can't
Communication Manager find a network?
The Cingular Communication Manager will continue to scan until it finds
an available network(s) or Hot Spot. Wireless providers can easily update
local database of WLAN Hot Spots.
How do I connect to a network?
When Cingular Communication Manager finds an available), click on the
Connect button.
How do I get Cingular Communication Manager to stop launching
every time I restart my laptop/PC?
Uncheck the "Auto Launch" option in the Application tab of the Settings
window.
Cingular Communication Manager connected a network, but why do I
keep losing connection?
This maybe due interference, cased by other devices like cordless phones,
microwave ovens and other 2.4GHz band devices.
Why am I unable to connect to a network signal that I can see in
Cingular Communication Manager?
Signal strength from the wireless access point may not be strong enough to
allow reliable connections. It may not be a publicly available access point.
Many companies or campuses will use wireless networking within their
buildings, but will not grant public access.
Does Cingular Communication Manager support WEP Encryption?
Yes, the Cingular Communication Manager supports ASCII 64-bit, 128-bit
and HEX 64-bit, 128-bit WEP encryption.
Does Cingular Communication Manager support VPN?
Yes, the Cingular Communication Manager VPN auto-launch allows users
to automatically initiate secure wireless connections using their existing
security mechanisms. Microsoft, Checkpoint
, Nortel, NetMotion and Cisco
VPN clients are supported.