Troubleshooting guide

Troubleshooting Guide
141
Text Errors and Messages
Acquiring Data Service
This appears in the status area of the main window when Communication
Manager is attempting to establish a connection to a GSM
network. The
message typically means that the network has been successfully detected
and while your wireless device is now attempting to register with the data
network and get authenticated.
If this message remains displayed for an extended period, it probably
means that your device is having difficulty getting attached. There are a
number of possible reasons for this, including the following:
• This may be due to poor signal strength. Check the signal strength
gauge in the main window. If the signal strength is too low, you may
have to choose a different access technology or wait until you are in an
area with a stronger signal.
• If you have not yet used this SIM to connect, the Subscriber Identity
Module (SIM) in your GSM device may not be properly provisioned for
data access. Contact Cingular Customer Care for additional support. (if
you have connected using this SIM, it is probably provisioned
correctly).
• The network detected may not actually be available. For example, there
may be some sort of temporary service outage or if you are roaming,
you may not actually have permission to connect to the roaming
network.
No SIM
This message indicates that your wireless device requires a SIM (Subscriber
Identity Module) to establish a wireless connection, but the SIM has not
been properly inserted. See Inserting your SIM card
for more information.
Note: SIMs not provided with your device or from other service providers
may not be recognized.