Troubleshooting guide

Cingular Communication Manager Help
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Installation Errors
The Communication Manager is designed to install on the following
operating systems: Windows XP Service Pack 1 and Service Pack 0,
Windows 2000 Service Pack 4,3,2, Windows 98SE and Windows Me. See
System Requirements for additional information.
Installation error information is provided in a pop-up dialog
during the installation process.
Error 1607: Fatal Error During Installation
This error is caused if the installer is asked to run twice before the first
installation is complete.
Resolution
Press OK when the error occurs. This will terminate the first installer and
the second installer will complete the install process.
Error 1603: Fatal Error During Installation
This error is caused if the Install Script/Install Shield is not registered with
the operating system.
Resolution
Run the following line from the command prompt to register the engine
properly:
C:\Program Files\Common Files\InstallShield\Driver\9\Intel 32\IDriver.exe"
/regserver
User with no administrative rights
Users without administrative rights on an individual machine will be
denied the ability to install software on that computer.
Resolution
No workaround is possible as the user must have administrative rights to
install Cingular Communication Manager. Contact your IT department.