Troubleshooting guide

Connecting to Wi-Fi Networks
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If you do not know your Cingular wireless mobile number, you can
normally find it by selecting Tools>Network
Information>GSM>Device from Cingular Communication
Manager's main window. Your Cingular Wireless GSM device must
be connected to your computer for this number to be displayed.
If you are not able to obtain your mobile number from this display,
you can obtain it from your Service Agreement, a recent bill, or by
contacting Cingular customer care at 1-800-331-0500.
Possible reasons for authentication failure:
If you experience problems logging into the Cingular Wi-Fi network, check
the following:
• Incorrect Username/Password. Verify the correct username and
password for your account, then reattempt to login by connecting to the
Cingular preferred network.
• Incorrect Cingular Service Plan. Verify that the Cingular service plan
that you have subscribed to includes Cingular Wi-Fi service.
• Non-Cingular Wi-Fi Network. You may be attempting to connect to a
non-Cingular Wi-Fi network. Additional charges may apply and be
billed directly to you by the Wi-Fi network provider.