Troubleshooting guide

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Table Of Contents
Introduction..............................................................................................................1
Communication Manager Overview ....................................................................... 3
How Cingular Communication Manager Works ....................................................... 3
Installation and Setup..............................................................................................5
System Requirements...................................................................................................... 5
Additional Requirements:..........................................................................................5
Wireless Service Requirements...................................................................................... 5
Where Do I Get the Software? ....................................................................................... 6
Installing The Communication Manager Software .................................................... 6
Post-Install Configuration .............................................................................................. 7
Default for Wi-Fi Management .................................................................................7
Install /Configure Tethered Device .........................................................................8
Use VPN Integration...................................................................................................8
Using the Device Wizard................................................................................................ 8
Check for Updates.......................................................................................................9
Select Device Type ......................................................................................................9
Connecting the Device..............................................................................................10
Viewing Diagnostics .................................................................................................10
Connecting Your Wireless Device............................................................................... 10
Inserting a SIM Card..................................................................................................... 12
Phones.........................................................................................................................12
PC Cards.....................................................................................................................12
Connecting to Wi-Fi Networks..............................................................................13
How to connect to a Wi-Fi network............................................................................ 13
Detecting and Connecting to Preferred Wi-Fi Networks ........................................ 14
Wired Equivalent Privacy (WEP)................................................................................ 15
Wi-Fi Protected Access (WPA) .................................................................................... 15
What types of WPA are there? ................................................................................15
What else do I need to use WPA? ...........................................................................16
Using WPA with Communication Manager .........................................................16
What is a closed network?............................................................................................ 16
How to access a closed network.................................................................................. 17
What is an encryption key?.......................................................................................... 18
Logging into a Cinglular Wi-Fi Network for the First Time ................................... 18
Options for Connecting to a New Network............................................................... 20
Wi-Fi Connections Interface......................................................................................... 21
Encryption Indicator.................................................................................................21
Wi-Fi Protocol Indicator...........................................................................................21
GSM Button................................................................................................................22