User's Manual Part 2

BETA DRAFT - CISCO CONFIDENTIAL
9-10
Cisco Aironet Wireless LAN Client Adapters Installation and Configuration Guide for Windows
OL-1394-03
Chapter 9 Troubleshooting
Error Messages
Error Message Cannot find a wireless adapter that supports LEAP. Please make sure
that you have installed the correct client adapter and updated your firmware.
Explanation
LEAP authentication failed because the client adapter’s firmware does not support
LEAP.
Recommended Action Follow the instructions in the “Upgrading the Firmware” section on page 8-5 to
install the latest client adapter firmware.
Error Message Cannot find a wireless adapter that supports WEP. Please make sure that
you have installed the correct client adapter and purchased WEP support.
Explanation
LEAP authentication failed because the client adapter does not support WEP.
Recommended Action Make sure that you have installed the correct client adapter or upgrade the
adapter for WEP support.
Error Message Card Removed at xx:xx
Explanation The client adapter was ejected from the computer.
Recommended Action Reinsert the client adapter if you wish to resume wireless communications.
Error Message The combination of domain name and user name exceeds maximum number of
characters (32) that LEAP supports. Please uncheck Include Windows Logon Domain
with User Name in ACU or log on to a local computer, or use shorter names.
Explanation
The combination of characters entered for the username and domain name in the
Windows login screen or the LEAP login screen exceed the maximum number supported by LEAP,
which is 32.
Recommended Action Perform one of the following:
– Deselect the Include Windows Logon Domain With User Name checkbox in the LEAP
Settings screen of ACU.
– Log on to a local computer, which does not use a domain name, and try to authenticate again.
– Enter a set of credentials (username, password, and domain name) with fewer characters.
Error Message The current active profile is not configured for LEAP.
Explanation
The Manual LEAP Login option was selected in ACU, but the active profile is not
configured for LEAP. The LEAP authentication process aborts.
Recommended Action If you want the client adapter to LEAP authenticate, select a profile that is
configured for LEAP.