User's Manual Part 2

BETA DRAFT - CISCO CONFIDENTIAL
9-12
Cisco Aironet Wireless LAN Client Adapters Installation and Configuration Guide for Windows
OL-1394-03
Chapter 9 Troubleshooting
Error Messages
Error Message No Wireless LAN Adapters Installed!
Explanation
An attempt was made to start ACU without a client adapter being inserted in the
computer. ACU cannot execute if a client adapter is not inserted because it needs to be able to read
from and write to the adapter.
Recommended Action Insert a client adapter and start ACU.
Error Message The profile will be disabled until Windows restarts or the card is
ejected and reinserted. Are you sure?
Explanation
The username and password for your current profile have expired or are no longer valid.
When the LEAP login screen appeared, prompting you to enter your new username and password,
you selected Cancel.
Recommended Action Click No, enter your new username and password when the LEAP login screen
reappears, and click OK. The client adapter should authenticate using your new credentials. If the
profile uses saved credentials, edit the profile in ACU by changing the username and password on the
LEAP Settings screen and save your changes. (If you select Yes, the profile will be disabled until you
reboot your system or eject and reinsert the card.)
Error Message A recently installed program has disabled the Welcome screen and Fast
User Switching. To restore these features, you must uninstall the program. The
following file name might help you identify the program that made the change:
cswGina.dll. (Windows XP only)
Explanation LEAP was selected during ACU installation on a Windows XP computer; then the
Change the way users log on or off option was selected under Windows XP’s User Accounts.
Recommended Action If LEAP is selected during ACU installation, you cannot use Windows XP’s fast
user switching feature. If you want to use fast user switching and do not want to use LEAP, you must
run the ACU installation program again, select Modify, and deselect LEAP.
Error Message Software installed might not work properly if you choose not to restart
Windows. Please make sure to restart Windows before installing Aironet Client
Utility again.
Explanation
The No, I will restart my computer later option was selected on the Setup Complete
screen during an uninstall of ACU.
Recommended Action Restart your computer before installing ACU again.