User's Manual Part 2

BETA DRAFT - CISCO CONFIDENTIAL
9-13
Cisco Aironet Wireless LAN Client Adapters Installation and Configuration Guide for Windows
OL-1394-03
Chapter 9 Troubleshooting
Error Messages
Error Message To run LEAP successfully, you will have to apply Microsoft Q241052
Update for the language version of your operating system as documented on
http://support.microsoft.com/support/kb/articles/Q247/8/05.asp. Please contact
Microsoft Product Support Services to obtain the fix.
Explanation
When LEAP is selected during ACU installation on a Windows 95, 98, or 98 SE device,
Microsoft hot fixes are also installed to fix two problems related to the use of LEAP. However, only
the English version of the hot fixes are installed. Foreign language versions of these operating
systems require hot fixes specific to those languages.
Recommended Action Contact Microsoft Product Support Services to obtain the hot fixes for
languages other than English. Without the hot fixes installed, you may be prompted to enter your
credentials at the Windows login prompt twice. To work around this problem, enter your login
credentials again.
Error Message Unable to authenticate wireless user. Please make sure you have entered
the right user name and password and try again.
Explanation
LEAP authentication failed.
Recommended Action Re-enter the LEAP user name and password or cancel the LEAP authentication.
To start another LEAP authentication process, log off and log in again or select Manual LEAP Login
from the Commands drop-down menu.
Error Message Unable to Open filename
Explanation
The selected firmware file cannot be found.
Recommended Action Re-copy the firmware file to a floppy disk or to your computer’s hard drive and
try to load it again or select a different firmware file and try to load it.
Error Message The user name and password entered for profile 'xxx' are no longer
valid and have failed the LEAP authentication. Please enter a new user name and
password.
Explanation
The username and password for your current profile have expired or are no longer valid;
therefore, your client adapter is unable to LEAP authenticate.
Recommended Action When the LEAP login screen appears, enter your new username and password
and click OK. The client adapter should authenticate using your new credentials.