User's Manual Part 2

BETA DRAFT - CISCO CONFIDENTIAL
9-14
Cisco Aironet Wireless LAN Client Adapters Installation and Configuration Guide for Windows
OL-1394-03
Chapter 9 Troubleshooting
Error Messages
Error Message The user name and password entered for saved profile 'xxx' are no
longer valid and have failed the LEAP authentication. Please enter a new user name
and password. Please also remember to change them permanently in the saved profile
using the ACU Profile Manager.
Explanation
The username and password for your current profile, which uses saved credentials, have
expired or are no longer valid; therefore, your client adapter is unable to LEAP authenticate.
Recommended Action When the LEAP login screen appears, enter your new username and password
and click OK. The client adapter should authenticate using your new credentials. Then edit the
profile in ACU by changing the username and password on the LEAP Settings screen and save your
changes.
Error Message You cannot run a linktest because the radio in your Wireless LAN
Adapter is not on!
Explanation
An attempt was made to run a link test while the client adapter’s radio was off.
Recommended Action Turn on the client adapter’s radio by selecting Radio On from the Commands
drop-down menu; then run the link test.
Error Message You cannot run a linktest because your Cisco Wireless LAN Adapter is
not associated!
Explanation
An attempt was made to run a link test while the client adapter was not associated to an
access point or other wireless device.
Recommended Action Run the link test after the client adapter is associated to an access point or
another wireless device.
Error Message You must specify an IP address before running a linktest!
Explanation
An attempt was made to run a link test although the IP address of the access point or other
wireless device with which to test the RF link was not specified.
Recommended Action In the Linktest screen’s IP Address of Access Point field, enter the IP address
of the access point or other wireless device with which you want to test the RF link.
Error Message You need to be an administrator or a user with administrative rights
to install Aironet Client Utility. Please log on as a different user and try again.
Explanation
A non-administrative user attempted to install ACU. The ACU installation process
terminates.
Recommended Action Logon as a different user and attempt the installation process again.