User's Manual

10-15
Cisco Aironet 802.11a/b/g Wireless LAN Client Adapters (CB21AG and PI21AG) Installation and Configuration Guide
OL-4211-05
Chapter 10 Troubleshooting
Error Messages
Error Message Failed to initialize supplicant. This error may be due to the absence
of a valid machine certificate or the incomplete configuration of profiles.
Explanation
The domain logon failed because the EAP supplicant could not be initialized.
Recommended Action Verify that a valid machine certificate has been loaded onto your computer and
that your client adapter’s current profile has been configured properly.
Error Message Failed to open PAC stores.
Explanation
An error occurred when you attempted to access the global or private PAC store.
Recommended Action Try again. If the second attempt fails, contact your system administrator.
Error Message In order to select an Ad Hoc network, you must have a Network Name. Do
you want to enter a Network Name?
Explanation
You chose Ad Hoc for Network Type on the Profile Management (Advanced) window,
but a network name was not entered on the Profile Management (General) window.
Recommended Action If you want to set up an ad hoc network, click Ye s and enter a network name in
the SSID1 field on the Profile Management (General) window. Otherwise, click No.
Error Message Invalid profile data. Please enter valid profile data.
Explanation
You improperly configured a profile (for example, you set up the profile to use
EAP-TLS authentication, but no certificates are installed on your computer).
Recommended Action Modify the profile’s configuration settings.
Error Message Make sure the same new password is entered twice.
Explanation
You did not enter the same EAP-FAST password in both the New Password and Verify
New Password fields on the Please Change Password window.
Recommended Action Carefully re-enter your new EAP-FAST password in both the New Password
and Verify New Password fields on the Please Change Password window.