User's Manual

10-16
Cisco Aironet 802.11a/b/g Wireless LAN Client Adapters (CB21AG and PI21AG) Installation and Configuration Guide
OL-4211-05
Chapter 10 Troubleshooting
Error Messages
Error Message No user certificates were found on your computer. Machine certificates
will be used for Domain Logon if “Use Machine Information For Domain Logon” check
box is checked.
Explanation
You chose the EAP-TLS option on the Profile Management (Security) window, but no
user certificates were found on your computer.
Recommended Action Perform one of the following:
– If you want the client to attempt to log into a domain using machine authentication with a
machine certificate and machine credentials, check the Use Machine Information For Domain
Logon check box when the Define Certificate window appears.
– If you want the client to authenticate using user credentials, install the appropriate user
certificate on your computer.
Error Message Please enter a Passphrase.
Explanation
You clicked OK on the Define WPA/WPA2 Pre-Shared Key window before entering a
passphrase.
Recommended Action Enter a WPA/WPA2 passphrase on the Define WPA/WPA2 Pre-Shared Key
window and then click OK.
Error Message Please enter a profile name.
Explanation
While creating a new profile, you clicked OK or chose another Profile Management tab
before entering a profile name on the Profile Management (General) window.
Recommended Action Enter a profile name.
Error Message Please enter at least one Pre-Shared Key.
Explanation You clicked OK on the Define Pre-Shared Keys window before entering a static WEP
key.
Recommended Action Enter at least one static WEP key on the Define Pre-Shared Keys window.
Error Message Please enter exactly 12 characters, or leave the entry field empty.
Explanation
You entered fewer than 12 characters in one of the fields on the Preferred Access Points
window.
Recommended Action Leave the fields on the Preferred Access Points window empty or re-enter the
MAC address for the specified access point, which must be exactly 12 characters.