User's Manual
Table Of Contents
- Welcome to the Product Guide!
- Legal Information
- Obtaining Documentation
- Documentation Feedback
- Cisco Product Security Overview
- Obtaining Technical Assistance
- Obtaining Additional Publications and Information
- FCC Statements for Cisco 1000 Series Lightweight Access Points
- Industry Canada Required User Information for Cisco 1000 Series Lightweight Access Points
- FCC Statements for Cisco 4100 Series Wireless LAN Controllers
- FCC Statements for Cisco 2000 Series Wireless LAN Controllers
- Safety Considerations
- OVERVIEWS
- About the Cisco Structured Wireless-Aware Network
- Single-Cisco Wireless LAN Controller Deployments
- Multiple-Cisco Wireless LAN Controller Deployments
- About the Operating System Software
- About Operating System Security
- About Cisco SWAN Wired Security
- Layer 2 and Layer 3 LWAPP Operation
- About Radio Resource Management (RRM)
- About the Master Cisco Wireless LAN Controller
- About the Primary, Secondary, and Tertiary Cisco Wireless LAN Controllers
- About Client Roaming
- About Client Location
- About External DHCP Servers
- About Controller Mobility Groups
- About Cisco SWAN Wired Connections
- About Cisco SWAN WLANs
- About Access Control Lists
- About Identity Networking
- About File Transfers
- About Power Over Ethernet
- Pico Cell Functionality
- Intrusion Detection Service (IDS)
- About Cisco Wireless LAN Controllers
- About Cisco 2000 Series Wireless LAN Controllers
- Cisco 4100 Series Wireless LAN Controllers
- Cisco Wireless LAN Controller Features
- Cisco 2000 Series Wireless LAN Controller Model Numbers
- Cisco 4100 Series Wireless LAN Controller Model Numbers
- Appliance Mode
- About Distribution System Ports
- About the Management Interface
- About the AP-Manager Interface
- About Operator-Defined Interfaces
- About the Virtual Interface
- About the Service Port
- About the Service-Port Interface
- About the Startup Wizard
- About Cisco Wireless LAN Controller Memory
- Cisco Wireless LAN Controller Failover Protection
- Cisco Wireless LAN Controller Automatic Time Setting
- Cisco Wireless LAN Controller Time Zones
- Network Connection to Cisco Wireless LAN Controllers
- VPN/Enhanced Security Module
- About Cisco 1000 Series IEEE 802.11a/b/g Lightweight Access Points
- About Cisco 1030 IEEE 802.11a/b/g Remote Edge Lightweight Access Points
- About Cisco 1000 Series Lightweight Access Point Models
- About Cisco 1000 Series Lightweight Access Point External and Internal Antennas
- About Cisco 1000 Series Lightweight Access Point LEDs
- About Cisco 1000 Series Lightweight Access Point Connectors
- About Cisco 1000 Series Lightweight Access Point Power Requirements
- About Cisco 1000 Series Lightweight Access Point External Power Supply
- About Cisco 1000 Series Lightweight Access Point Mounting Options
- About Cisco 1000 Series Lightweight Access Point Physical Security
- About Cisco 1000 Series Lightweight Access Point Monitor Mode
- About Rogue Access Points
- About the Cisco Wireless Control System
- About the Web User Interface
- About the Command Line Interface
- About the Cisco Structured Wireless-Aware Network
- SOLUTIONS
- Operating System Security
- Converting a Cisco SWAN from Layer 2 to Layer 3 Mode
- Converting a Cisco SWAN from Layer 3 to Layer 2 Mode
- Configuring a Firewall for Cisco WCS
- Configuring the System for SpectraLink NetLink Telephones
- Using Management over Wireless
- Configuring a WLAN for a DHCP Server
- Customizing the Web Auth Login Screen
- Configuring Identity Networking for Operating System 2.2
- TASKS
- Using the Cisco SWAN CLI
- Configuring Cisco Wireless LAN Controllers
- Collecting Cisco Wireless LAN Controller Parameters
- Configuring System Parameters
- Configuring Cisco Wireless LAN Controller Interfaces
- Creating Access Control Lists
- Configuring WLANs
- Configuring Controller Mobility Groups
- Configuring RADIUS
- Configuring SNMP
- Configuring Other Ports and Parameters
- Adding SSL to the Web User Interface
- Transferring Files To and From a Cisco Wireless LAN Controller
- Updating the Operating System Software
- Using the Startup Wizard
- Adding SSL to the Web User Interface
- Adding SSL to the 802.11 Interface
- Saving Configurations
- Clearing Configurations
- Erasing the Cisco Wireless LAN Controller Configuration
- Resetting the Cisco Wireless LAN Controller
- Using the Cisco Wireless Control System
- Starting and Stopping Windows Cisco WCS
- Starting and Stopping Linux Cisco WCS
- Starting and Stopping the Cisco WCS Web Interface
- Using Cisco WCS
- Checking the Cisco SWAN Network Summary
- Adding a Cisco Wireless LAN Controller to Cisco WCS
- Creating an RF Calibration Model
- Adding a Campus Map to the Cisco WCS Database
- Adding a Building to a Campus
- Adding a Standalone Building to the Cisco WCS Database
- Adding an Outdoor Area to a Campus
- Adding Floor Plans to a Campus Building
- Adding Floor Plans to a Standalone Building
- Adding APs to Floor Plan and Outdoor Area Maps
- Monitoring Predicted Coverage (RSSI)
- Monitoring Channels on Floor Map
- Monitoring Transmit Power Levels on a Floor Map
- Monitoring Coverage Holes on a Floor Map
- Monitoring Users on a Floor Map
- Monitoring Clients From a Floor Map
- Troubleshooting with Cisco WCS
- Detecting and Locating Rogue Access Points
- Acknowledging Rogue APs
- Locating Clients
- Finding Coverage Holes
- Pinging a Network Device from a Cisco Wireless LAN Controller
- Viewing Current Cisco Wireless LAN Controller Status and Configurations
- Viewing Cisco WCS Statistics Reports
- Updating OS Software from Cisco WCS
- Managing Cisco WCS and Database
- Installing Cisco WCS
- Updating Windows Cisco WCS
- Updating Linux Cisco WCS
- Reinitializing the Windows Cisco WCS Database
- Reinitializing the Linux Cisco WCS Database
- Administering Cisco WCS Users and Passwords
- Using the Web User Interface
- Troubleshooting Tips
- REFERENCES
4/1/05 Obtaining Technical Assistance
OL-7426-02
Obtaining Technical AssistanceObtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco
Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical
Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical
Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service
contract, contact your reseller.
Cisco Technical Support WebsiteCisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and
resolving technical issues with Cisco products and technologies. The website is available 24 hours a
day, 365 days a year, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password.
If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Submitting a Service RequestSubmitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3
and S4 service requests are those in which your network is minimally impaired or for which you require
product information.) After you describe your situation, the TAC Service Request Tool provides recom-
mended solutions. If your issue is not resolved using the recommended resources, your service request
is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by tele-
phone. (S1 or S2 service requests are those in which your production network is down or severely
degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep
your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Note: Use the Cisco Product Identification (CPI) tool to locate your product serial
number before submitting a web or phone request for service. You can access the
CPI tool from the Cisco Technical Support Website by clicking the Tools &
Resources link under Documentation & Tools. Choose Cisco Product Identifica-
tion Tool from the Alphabetical Index drop-down list, or click the Cisco Product
Identification Tool link under Alerts & RMAs. The CPI tool offers three search
options: by product ID or model name; by tree view; or for certain products, by
copying and pasting show command output. Search results show an illustration of
your product with the serial number label location highlighted. Locate the serial
number label on your product and record the information before placing a service
call.