User's Manual
Table Of Contents
- Welcome to the Product Guide!
- Legal Information
- Obtaining Documentation
- Documentation Feedback
- Cisco Product Security Overview
- Obtaining Technical Assistance
- Obtaining Additional Publications and Information
- FCC Statements for Cisco 1000 Series Lightweight Access Points
- Industry Canada Required User Information for Cisco 1000 Series Lightweight Access Points
- FCC Statements for Cisco 4100 Series Wireless LAN Controllers
- FCC Statements for Cisco 2000 Series Wireless LAN Controllers
- Safety Considerations
- OVERVIEWS
- About the Cisco Structured Wireless-Aware Network
- Single-Cisco Wireless LAN Controller Deployments
- Multiple-Cisco Wireless LAN Controller Deployments
- About the Operating System Software
- About Operating System Security
- About Cisco SWAN Wired Security
- Layer 2 and Layer 3 LWAPP Operation
- About Radio Resource Management (RRM)
- About the Master Cisco Wireless LAN Controller
- About the Primary, Secondary, and Tertiary Cisco Wireless LAN Controllers
- About Client Roaming
- About Client Location
- About External DHCP Servers
- About Controller Mobility Groups
- About Cisco SWAN Wired Connections
- About Cisco SWAN WLANs
- About Access Control Lists
- About Identity Networking
- About File Transfers
- About Power Over Ethernet
- Pico Cell Functionality
- Intrusion Detection Service (IDS)
- About Cisco Wireless LAN Controllers
- About Cisco 2000 Series Wireless LAN Controllers
- Cisco 4100 Series Wireless LAN Controllers
- Cisco Wireless LAN Controller Features
- Cisco 2000 Series Wireless LAN Controller Model Numbers
- Cisco 4100 Series Wireless LAN Controller Model Numbers
- Appliance Mode
- About Distribution System Ports
- About the Management Interface
- About the AP-Manager Interface
- About Operator-Defined Interfaces
- About the Virtual Interface
- About the Service Port
- About the Service-Port Interface
- About the Startup Wizard
- About Cisco Wireless LAN Controller Memory
- Cisco Wireless LAN Controller Failover Protection
- Cisco Wireless LAN Controller Automatic Time Setting
- Cisco Wireless LAN Controller Time Zones
- Network Connection to Cisco Wireless LAN Controllers
- VPN/Enhanced Security Module
- About Cisco 1000 Series IEEE 802.11a/b/g Lightweight Access Points
- About Cisco 1030 IEEE 802.11a/b/g Remote Edge Lightweight Access Points
- About Cisco 1000 Series Lightweight Access Point Models
- About Cisco 1000 Series Lightweight Access Point External and Internal Antennas
- About Cisco 1000 Series Lightweight Access Point LEDs
- About Cisco 1000 Series Lightweight Access Point Connectors
- About Cisco 1000 Series Lightweight Access Point Power Requirements
- About Cisco 1000 Series Lightweight Access Point External Power Supply
- About Cisco 1000 Series Lightweight Access Point Mounting Options
- About Cisco 1000 Series Lightweight Access Point Physical Security
- About Cisco 1000 Series Lightweight Access Point Monitor Mode
- About Rogue Access Points
- About the Cisco Wireless Control System
- About the Web User Interface
- About the Command Line Interface
- About the Cisco Structured Wireless-Aware Network
- SOLUTIONS
- Operating System Security
- Converting a Cisco SWAN from Layer 2 to Layer 3 Mode
- Converting a Cisco SWAN from Layer 3 to Layer 2 Mode
- Configuring a Firewall for Cisco WCS
- Configuring the System for SpectraLink NetLink Telephones
- Using Management over Wireless
- Configuring a WLAN for a DHCP Server
- Customizing the Web Auth Login Screen
- Configuring Identity Networking for Operating System 2.2
- TASKS
- Using the Cisco SWAN CLI
- Configuring Cisco Wireless LAN Controllers
- Collecting Cisco Wireless LAN Controller Parameters
- Configuring System Parameters
- Configuring Cisco Wireless LAN Controller Interfaces
- Creating Access Control Lists
- Configuring WLANs
- Configuring Controller Mobility Groups
- Configuring RADIUS
- Configuring SNMP
- Configuring Other Ports and Parameters
- Adding SSL to the Web User Interface
- Transferring Files To and From a Cisco Wireless LAN Controller
- Updating the Operating System Software
- Using the Startup Wizard
- Adding SSL to the Web User Interface
- Adding SSL to the 802.11 Interface
- Saving Configurations
- Clearing Configurations
- Erasing the Cisco Wireless LAN Controller Configuration
- Resetting the Cisco Wireless LAN Controller
- Using the Cisco Wireless Control System
- Starting and Stopping Windows Cisco WCS
- Starting and Stopping Linux Cisco WCS
- Starting and Stopping the Cisco WCS Web Interface
- Using Cisco WCS
- Checking the Cisco SWAN Network Summary
- Adding a Cisco Wireless LAN Controller to Cisco WCS
- Creating an RF Calibration Model
- Adding a Campus Map to the Cisco WCS Database
- Adding a Building to a Campus
- Adding a Standalone Building to the Cisco WCS Database
- Adding an Outdoor Area to a Campus
- Adding Floor Plans to a Campus Building
- Adding Floor Plans to a Standalone Building
- Adding APs to Floor Plan and Outdoor Area Maps
- Monitoring Predicted Coverage (RSSI)
- Monitoring Channels on Floor Map
- Monitoring Transmit Power Levels on a Floor Map
- Monitoring Coverage Holes on a Floor Map
- Monitoring Users on a Floor Map
- Monitoring Clients From a Floor Map
- Troubleshooting with Cisco WCS
- Detecting and Locating Rogue Access Points
- Acknowledging Rogue APs
- Locating Clients
- Finding Coverage Holes
- Pinging a Network Device from a Cisco Wireless LAN Controller
- Viewing Current Cisco Wireless LAN Controller Status and Configurations
- Viewing Cisco WCS Statistics Reports
- Updating OS Software from Cisco WCS
- Managing Cisco WCS and Database
- Installing Cisco WCS
- Updating Windows Cisco WCS
- Updating Linux Cisco WCS
- Reinitializing the Windows Cisco WCS Database
- Reinitializing the Linux Cisco WCS Database
- Administering Cisco WCS Users and Passwords
- Using the Web User Interface
- Troubleshooting Tips
- REFERENCES
4/1/05 Obtaining Additional Publications and Information
OL-7426-02
Definitions of Service Request SeverityDefinitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity
definitions.
• Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business opera-
tions. You and Cisco will commit all necessary resources around the clock to resolve the
situation.
• Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects
of your business operation are negatively affected by inadequate performance of Cisco
products. You and Cisco will commit full-time resources during normal business hours to
resolve the situation.
• Severity 3 (S3)—Operational performance of your network is impaired, but most business
operations remain functional. You and Cisco will commit resources during normal business
hours to restore service to satisfactory levels.
• Severity 4 (S4)—You require information or assistance with Cisco product capabilities, instal-
lation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and InformationObtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online
and printed sources.
• Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise.
Visit Cisco Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/
• Cisco Press publishes a wide range of general networking, training and certification titles. Both
new and experienced users will benefit from these publications. For current Cisco Press titles
and other information, go to Cisco Press at this URL:
http://www.ciscopress.com
• Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and
networking investments. Each quarter, Packet delivers coverage of the latest industry trends,
technology breakthroughs, and Cisco products and solutions, as well as network deployment
and troubleshooting tips, configuration examples, customer case studies, certification and
training information, and links to scores of in-depth online resources. You can access Packet
magazine at this URL:
http://www.cisco.com/packet
• iQ Magazine is the quarterly publication from Cisco Systems designed to help growing
companies learn how they can use technology to increase revenue, streamline their business,
and expand services. The publication identifies the challenges facing these companies and the
technologies to help solve them, using real-world case studies and business strategies to help
readers make sound technology investment decisions. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
• Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering
professionals involved in designing, developing, and operating public and private internets and
intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/ipj
• World-class networking training is available from Cisco. You can view current offerings at
this URL:
http://www.cisco.com/en/US/learning/index.html