C H A P T E R 42 Cisco IP Phone Configuration Cisco IP phones as full-featured telephones can plug directly into your IP network. You can use the Cisco CallManager Administration phone configuration panes to configure the following Cisco IP phones and devices: • Cisco IP Phone 7900 Family • Cisco IP Phone model 30 VIP • Cisco IP Phone model 12 SP+ • H.
Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Configuring Cisco IP Phones You can add phones to the Cisco CallManager database automatically using auto-registration, manually using the phone configuration panes, or in groups with the Bulk Administration Tool (BAT). By enabling auto-registration, you can automatically add a Cisco IP phone to the Cisco CallManager database when you connect the phone to your IP telephony network.
Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Displaying the MAC Address of a Phone The Media Access Control (MAC) address comprises a unique, 12-character, hexadecimal number that identifies a Cisco IP phone or other hardware device. Locate the number on a label on the bottom of the phone (for example, 000B6A409C405 for Cisco IP Phone 7900 Family models or SS-00-0B-64-09-C4-05 for Cisco IP Phone models SP 12+ and 30 VIP).
Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Adding a Phone Before a Cisco IP phone can be used, you must use this procedure to add the phone to Cisco CallManager. You can also use this procedure to configure H.323 clients or CTI ports. H.323 clients can be Symbol NetVision phones or Microsoft NetMeeting clients. CTI ports designate virtual devices used by Cisco CallManager applications such as Cisco SoftPhone and Cisco AutoAttendant.
Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Once you add a Cisco IP phone to Cisco CallManager Administration, information from the RIS Data Collector service displays on the Phone Configuration pane. When available, the IP address of the device and the name of the Cisco CallManager with which the device registered display as illustrated in Figure 42-1. Figure 42-1 Phone Configuration Pane Step 7 Reset the phone after making changes to apply the new settings.
Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones • Cisco IP Phones, Cisco CallManager System Guide • Phone Configuration Checklist, Cisco CallManager System Guide Copying an Existing Phone If you want to manually add several similar phones to the Cisco CallManager database, you can add one and then copy its basic settings to apply to another phone. You must change at least the Media Access Control (MAC) address before inserting the new phone into the database.
Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Related Topics • Cisco IP Phone Configuration, page 42-1 • Finding a Phone, page 42-26 • Adding a Phone, page 42-4 • Resetting a Phone, page 42-7 • Updating a Phone, page 42-9 • Deleting a Phone, page 42-10 • Phone Configuration Settings, page 42-12 • Configuring Speed Dial Buttons, page 42-20 • Adding a Directory Number, page 42-28 • Cisco IP Phones, Cisco CallManager System Guide • Phone Configuration Checklist, Cis
Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Figure 42-2 Find and List Phones Pane Step 3 Check the check boxes next to the phones you want to reset. To select all of the phones on the pane, check the check box in the matching records title bar. Step 4 Click Reset Selected. The Reset Device pane displays. Step 5 Click one of the following items: • Restart Device—Restarts the selected devices without shutting them down (reregisters the phones with Cisco CallManager).
Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Updating a Phone Perform the following procedure to update a Cisco IP phone from Cisco CallManager. Procedure Step 1 Choose Device > Phone. The Find and List Phones pane displays. Step 2 Enter search criteria to locate a specific phone, and click Find. A list of phones that match the search criteria appears. Step 3 From the list, click the name of the phone you want to update. The Phone Configuration pane displays.
Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Deleting a Phone Perform the following procedure to delete a Cisco IP phone from Cisco CallManager. Procedure Step 1 Choose Device > Phone. The Find and List Phones pane displays. Step 2 Enter search criteria to locate a specific phone and click Find. A list of phones that match the search criteria appears as illustrated in Figure 42-2.
Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Related Topics • Cisco IP Phone Configuration, page 42-1 • Finding a Phone, page 42-26 • Adding a Phone, page 42-4 • Cisco IP Phones, Cisco CallManager System Guide • Phone Configuration Checklist, Cisco CallManager System Guide Cisco CallManager Administration Guide 78-13310-01 42-11
Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Phone Configuration Settings Table 42-1 describes the available settings on the Phone Configuration pane. Note The Product-Specific Configuration section contains model-specific fields defined by the phone manufacturer. Cisco CallManager dynamically populates the fields with default values.
Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 42-1 Phone Configuration Settings (continued) Field Description Device Pool Choose the device pool to which you want this phone assigned. The device pool defines sets of common characteristics for devices, such as region, date/time group, and Cisco CallManager group for auto-registration. The value you choose overrides the default value for this type of device. Refer to the “Device Defaults Configuration” section on page 6-1.
Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 42-1 Phone Configuration Settings (continued) Field Description User Hold Audio Source To specify the audio source played when a user initiates a hold action, click the drop-down arrow and choose an audio source from the list that displays. If you do not choose an audio source, Cisco CallManager uses the audio source defined in the device pool or the system default if the device pool does not specify an audio source ID.
Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 42-1 Phone Configuration Settings (continued) Field Description Phone Button Template Choose the appropriate phone button template. The phone button template determines the configuration of buttons on a phone and identifies which feature (line, speed dial, and so on) is used for each button. The value you enter overrides the default value for this type of device. Refer to the “Device Defaults Configuration” section on page 6-1.
Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 42-1 Phone Configuration Settings (continued) Field Description Outgoing Caller ID Pattern Enter the number to send as Caller ID for outgoing calls. Calling Party Selection Caller ID Presentation For example, in North America: • NNNXXXX = Variable Caller ID, where XXXX is equal to an extension number or directory number (X is a number from 0 to 9), and NNN is the office code.
Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 42-1 Phone Configuration Settings (continued) Field Description Media Termination Point Required If a media termination point is used to implement features that H.323 does not support (such as hold and transfer), check the Media Termination Point Required check box. If a media termination point is not used to implement features that H.323 does not support, uncheck the check box. Use this check box for H.
Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 42-1 Phone Configuration Settings (continued) Field Description Idle Enter the URL to display on the Cisco IP Phone 7960 and Cisco IP Phone 7940 LCD when the phone has not been used for the time specified in Idle Timer field. For example, you can display a logo on the LCD when the phone has not been used for 5 minutes. Leave this field blank to accept the default setting.
Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 42-1 Phone Configuration Settings (continued) Field Description Proxy Server Enter the host and port (for example, proxy.cisco.com:80) used to proxy HTTP requests for access to non-local host addresses from the phone HTTP client. If the phone receives a URL such as www.cisco.com in a service and the phone is not configured in the cisco.com domain, the phone uses the proxy server to access the URL.
Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 42-1 Phone Configuration Settings (continued) Field Description Log In User ID Cisco CallManager populates this field with the user ID of the user who is currently logged into this device. If no user is logged into the device, displays. Log In Time Cisco CallManager populates this field with the maximum duration specified for the login to be in effect.
Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Related Topics • Cisco IP Phone Configuration, page 42-1 • Resetting a Phone, page 42-7 • Adding a Directory Number, page 42-28 • Updating a Directory Number, page 42-29 • Cisco IP Phones, Cisco CallManager System Guide • Phone Features, Cisco CallManager System Guide • Phone Configuration Checklist, Cisco CallManager System Guide Cisco CallManager Administration Guide 78-13310-01 42-21
Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Speed Dial Configuration Settings Table 42-2 describes the speed-dial button configuration settings. Table 42-2 Speed Dial Configuration Settings Field Description Speed Dial This field identifies the speed-dial button on the phone or on the Cisco IP Phone 7914 Expansion Module. Number Enter the number you want dialed when the user presses the speed-dial button. Label Enter the text you want to appear for the speed dial button.
Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Subscribing to a Service Perform the following steps to subscribe to new services for a phone. Before You Begin Add the services to Cisco CallManager. For more information, see the “Adding a Cisco IP Phone Service” section on page 35-2. Procedure Step 1 Choose Device > Phone. The Find and List Phones pane displays. Step 2 Enter search criteria to locate a specific phone and click Find.
Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Updating Services Perform the following steps to update a service. You can update the service name and service parameter values, if necessary. Procedure Step 1 Choose Device > Phone. The Find and List Phones pane displays. Step 2 Enter search criteria to locate a specific phone and click Find. A list of phones that match the search criteria appears. Step 3 Choose the phone for which you want to update a service.
Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Unsubscribing from a Service Perform the following steps to unsubscribe from a service. Procedure Step 1 Choose Device > Phone. The Find and List Phones pane displays. Step 2 Enter search criteria to locate a specific phone and click Find. A list of phones that match the search criteria appears. Step 3 Choose the phone from which you want to delete a service. The Phone Configuration pane displays.
Chapter 42 Cisco IP Phone Configuration Finding a Phone Finding a Phone Because you might have thousands of Cisco IP phones in your network, Cisco CallManager lets you search for phones based on specified criteria. Follow these steps to search for a specific Cisco IP phone in the Cisco CallManager database. Tips For methods to limit your search, refer to the “Phone Search” section in the Cisco CallManager System Guide.
Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers Step 7 To view the next set of discovered devices, click Next. Note You can delete or reset multiple phones from the Find and List Phones pane by checking the check boxes next to the appropriate phones and clicking Delete Selected to delete the phones or clicking Reset Selected to reset the phones. You can choose all of the phones on the pane by checking the check box in the matching records title bar.
Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers Adding a Directory Number Follow these instructions to add a directory number to a specific phone. You can configure the call waiting, call forward, and call pickup phone features while adding the directory number. Before You Begin You must add a Cisco IP phone to Cisco CallManager before adding a directory number. See the “Adding a Phone” section on page 42-4 for details. Procedure Step 1 Choose Device > Phone.
Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers Related Topics • Cisco IP Phone Configuration, page 42-1 • Finding a Phone, page 42-26 • Adding a Phone, page 42-4 • Deleting a Directory Number, page 42-30 • Updating a Directory Number, page 42-29 • Directory Number Configuration Settings, page 42-32 • Cisco IP Phones, Cisco CallManager System Guide • Phone Features, Cisco CallManager System Guide • Phone Configuration Checklist, Cisco CallManager System Guide Updati
Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers Step 5 Update the appropriate settings as described in Table 42-3. Step 6 Click Update. Step 7 Click Restart Devices.
Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers Step 4 From the Directory Numbers list, choose the line you want to delete. The Directory Number configuration pane displays. Step 5 Click Delete. A message appears verifying that you want to delete the line. Step 6 Click OK. The Phone Configuration pane displays with the line deleted. Step 7 Click Reset Phone to reset or restart the phone and apply the new settings.
Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers Directory Number Configuration Settings Table 42-3 describes the fields available on the Directory Number Configuration Settings pane. Table 42-3 Directory Number Configuration Settings Field Description Directory Number Enter a dialable phone number. Values can include numeric characters and route pattern wildcards and special characters except for (.) and (@). The directory number you enter can appear in more than one partition.
Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers Table 42-3 Directory Number Configuration Settings (continued) Field Description Calling Search Space Choose the appropriate calling search space. A calling search space comprises a collection of partitions that are searched for numbers called from this directory number. The value you choose applies to all devices using this directory number. Changes cause update of the numbers listed in the Call Pickup Group field.
Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers Table 42-3 Directory Number Configuration Settings (continued) Field Description Forward Busy Enter the directory number to which a call is forwarded when the line is in use. You can enter any dialable phone number, including an outside destination. The value you enter applies to all devices using this directory number. Forward No Answer Enter the directory number to which a call is forwarded when no one answers after four rings.
Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers Table 42-3 Directory Number Configuration Settings (continued) Field Description Calling Search Space Choose the calling search space to use when forwarding to the specified destination. You can configure calling search space for Forward All, Forward Busy, Forward No Answer, and Forward on Failure directory numbers. The value you choose applies to all devices using this directory number.
Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers Table 42-3 Directory Number Configuration Settings (continued) Field Description Disable ring on this line To stop the phone from ringing to indicate incoming calls, check the check box. This setting only applies to the current device. External Phone Number Mask Enter the phone number (or mask) used to send Caller ID information when placing a call from this line. You can enter a maximum of 30 number and “X” characters.
