USER GUIDE Cisco Small Business SPA 300 Series IP Phones Models 301 and 303
June 2010 CCDE, CCENT, CCSI, Cisco Eos, Cisco Explorer, Cisco HealthPresence, Cisco IronPort, the Cisco logo, Cisco Nurse Connect, Cisco Pulse, Cisco SensorBase, Cisco StackPower, Cisco StadiumVision, Cisco TelePresence, Cisco TrustSec, Cisco Unified Computing System, Cisco WebEx, DCE, Flip Channels, Flip for Good, Flip Mino, Flipshare (Design), Flip Ultra, Flip Video, Flip Video (Design), Instant Broadband, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn, Ci
Contents Chapter 1: Getting Started 6 About This Document 6 Overview of the Cisco Small Business 300 Series IP Phones 8 Caring for Your Phone 8 Getting to Know the Cisco SPA 301 9 Getting to Know the Cisco SPA 303 11 Softkey Buttons 13 Screen Icons 15 Using Keypad Shortcuts 16 Chapter 2: Installing Your Phone 18 Before You Begin 18 Installing Your Cisco SPA 301 IP Phone 19 Connecting the Handset 19 Connecting the Power 19 Connecting Your Cisco SPA 301 to the Network 20 (Option
Contents Get Your Phone’s IP Address 33 Install the Firmware 33 Chapter 3: Using Basic Phone Functions Using Phone Hardware and Accessories (Cisco SPA 303) 35 36 Using the Speakerphone 36 Using the Headset with Your IP Phone 36 Switching Between the Handset/Headset/Speakerphone During a Call 36 Sending Audio to the Phone Speaker 36 Choosing Your Preferred Audio Device 37 Adjusting Call Volume and Muting 37 Adjusting Call Volume 37 Adjusting the Ringer Volume 38 Using Mute (Cisco SPA 3
Contents Delaying Call Forwarding When You Don’t Answer the Phone (Cisco SPA 303) 46 Stopping Call Forwarding 46 Setting Do Not Disturb 47 Activating Do Not Disturb 47 Deactivating Do Not Disturb 48 Turning Call Waiting On and Off 48 Picking Up a Call from Another Extension (Cisco SPA 303) 49 Parking a Call (Cisco SPA 303) 50 Placing a Three-Way Conference Call 51 Conferencing a Held Call with an Active Call (Cisco SPA 303) Using the Phone Directories (Cisco SPA 303) 52 52 Using Your
Contents Using Speed Dials 62 Using the Paging Feature 62 Paging Another Phone 62 Paging a Group of Phones 63 Configuring Auto Answer (Cisco SPA 303) 63 Monitoring/Accessing Another Phone from Your Phone (Cisco SPA 303) 63 Customizing Your LCD Screen (Cisco SPA 303) 64 Changing the LCD Screen Contrast 64 Configuring the Phone Screen Saver 64 Turning on the Screen Saver 66 Using Ring Tones (Cisco SPA 303) 66 Changing Your Ring Tone Configuring Date and Time Parameters on Your Phone (C
Contents Creating Speed Dials 78 Accepting Text Messages (Cisco SPA 303) 78 Adjusting Audio Volume 79 Changing the LCD Contrast (Cisco SPA 303) 80 Configuring the Phone Screen Saver (Cisco SPA 303) 80 Appendix A: Where to Go From Here Cisco Small Business IP Phone SPA 30X User Guide (SIP) 82 5
1 Getting Started This chapter provides an overview of this document and basic information about your Cisco Small Business IP phone. It contains the following sections: • About This Document, page 6 • Overview of the Cisco Small Business 300 Series IP Phones, page 8 • Getting to Know the Cisco SPA 301, page 9 • Getting to Know the Cisco SPA 303, page 11 About This Document This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business IP Phone.
1 Getting Started About This Document Organization This table describes the contents of each chapter in this document. Title Description Chapter 1 Getting Started A description of this book and an overview of the Cisco Small Business IP Phones. Chapter 2 Installing Your Phone How to connect and install your phone. Chapter 3 Using Basic Phone Functions How to perform basic phone tasks, such as placing and answering calls, transferring calls, setting up call forwarding, and picking up calls.
1 Getting Started Overview of the Cisco Small Business 300 Series IP Phones Overview of the Cisco Small Business 300 Series IP Phones The Cisco Small Business 300 Series IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. The phones provide traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail.
1 Getting Started Getting to Know the Cisco SPA 301 Getting to Know the Cisco SPA 301 # Phone Feature Description 1 Handset Pick up to place or answer a call.
1 Getting Started Getting to Know the Cisco SPA 301 # Phone Feature Description 2 Message Waiting/Status Indicator The LED color and action indicates the phone or message status: • Red (solid)—You have a new voice mail message. • Red (fast blinking)—You have an incoming call. • Red (slow blinking)—You have a call on hold. • Red (series of two fast blinks)—Your phone has temporarily lost its Ethernet connection. • Orange (solid)—Your phone is not registered to the call control system.
1 Getting Started Getting to Know the Cisco SPA 303 Getting to Know the Cisco SPA 303 # Phone Feature Description 1 Handset Pick up to place or answer a call. 2 Message Waiting Indicator Displays solid red when you have a new voice mail message. Flashes red during an incoming call or when the phone’s firmware is being updated. 3 LCD Screen Displays date and time, phone station name, line extensions, and softkey options.
1 Getting Started Getting to Know the Cisco SPA 303 # Phone Feature Description 4 Line keys Indicates phone line status. When lit: Green: Line is idle. Red (steady): Line is active or in use. Red (blinking): Line is on hold. Orange: Line is unregistered and cannot be used. Line key colors depend on your phone system and can vary. These keys can also be programmed by your phone system administrator to perform functions such as speed dial, call pickup, or monitoring an extension.
1 Getting Started Getting to Know the Cisco SPA 303 # Phone Feature Description 13 Speaker button Push to turn the speaker on or off. When the speaker is on, the button glows green. 14 Keypad Use to dial phone numbers, enter letters, and choose menu items. Softkey Buttons The softkey buttons on your phone display may vary depending on your phone model and the phone system setup. (Softkey buttons are not available on the Cisco SPA 301.
1 Getting Started Getting to Know the Cisco SPA 303 Button Function delete Deletes an entire item (for example, a number from the Call History list). dial Dials a number. dir Provides access to phone directories. dnd Do Not Disturb; prevents incoming calls from ringing your phone. -dnd Clears Do Not Disturb. edit Opens an item so that you can edit numbers or letters, or enable or disable a feature.
1 Getting Started Getting to Know the Cisco SPA 303 Button Function y/n Enters a submenu and when pressed, toggles between Yes or No to enable or disable an option. Screen Icons The LCD screen displays various icons that tell you the status of your phone, or calls on the phone. The following screens show some of the icons used: In the figure above, the double arrow on the right of the screen indicates that a call is in progress.
Getting Started Getting to Know the Cisco SPA 303 1 In the figure above, the headset icon next to “SPA 303” indicates that the headset is being used. In the figure above, the right arrow on the right of the screen indicates that a call is on hold. Using Keypad Shortcuts When using the phone menus, you can use the keypad to enter the number shown next to the menu or sub-menu item on the LCD screen. (Not applicable to the Cisco SPA 301.
Getting Started Getting to Know the Cisco SPA 303 1 For example, to obtain your IP address on the Cisco SPA 303, press the Setup button and dial 9. The IP address is displayed on the Network screen. NOTE Menus and options may vary.
2 Installing Your Phone This chapter describes how to install your Cisco Small Business IP Phone and connect it to your network.
2 Installing Your Phone Installing Your Cisco SPA 301 IP Phone Installing Your Cisco SPA 301 IP Phone Figure 1 Cisco SPA 301 Phone Power and Handset Connections Connecting the Handset STEP 1 Turn the phone body over to expose the ports on the back of the unit. STEP 2 Insert the long end of the phone cord into the handset port on the phone body that is marked with a phone symbol. (labeled 2 in Figure 1).
2 Installing Your Phone Installing Your Cisco SPA 301 IP Phone Connecting Your Cisco SPA 301 to the Network Figure 2 Cisco SPA 301 Phone Ethernet Connection If you are using an Ethernet connection: STEP 1 Insert one end of the Ethernet cable into the network port on the phone body marked “WAN” (labeled 3 in Figure 2). STEP 2 Insert the other end of the Ethernet cable into the appropriate device, such as a network switch, on your network.
2 Installing Your Phone Installing Your Cisco SPA 303 IP Phone STEP 5 Plug the other end of the IP phone power adapter into an electrical outlet. Installing Your Cisco SPA 303 IP Phone Figure 3 Cisco SPA 303 Phone Connections Connecting the Handset STEP 1 Turn the phone body over to expose the ports on the back of the unit. STEP 2 Insert the long end of the phone cord into the handset port on the phone body that is marked with a phone symbol. (labeled 5 in Figure 3).
Installing Your Phone Installing Your Cisco SPA 303 IP Phone 2 Connecting the Power Insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body (labeled 6 in Figure 3). NOTE To power the phone through the Ethernet connection, use the optional Cisco POES5 5-Volt Power Over Ethernet Splitter accessory. See the Cisco POES5 documentation on Cisco.com for more information.
Installing Your Phone Installing Your Cisco SPA 303 IP Phone 2 (Optional) Installing the Cisco SPA 303 Stand NOTE Do not attach the desk stand if you want to mount the phone to the wall. STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on the phone body. STEP 2 Slide the bottom tabs into the lower slots on the phone body (labeled 1 in Figure 3) and lightly press down on the stand. It should easily slide into the upper stand slots. Do not force.
Installing Your Phone (Optional) Mounting Your Cisco SPA 30X Phone to the Wall 2 In general, to connect a headset. connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following graphic: (Optional) Mounting Your Cisco SPA 30X Phone to the Wall To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit.
Installing Your Phone (Optional) Mounting Your Cisco SPA 30X Phone to the Wall Figure 4 2 MB100 Wall Mount Kit Cisco Small Business IP Phone SPA 30X User Guide (SIP) 25
Installing Your Phone (Optional) Mounting Your Cisco SPA 30X Phone to the Wall 2 STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes in the phone’s base. STEP 2 Orient the MB such that the phone’s Ethernet and handset ports are accessible after installation. STEP 3 Push the MB onto the phone’s base. Slide the MB upwards to lock it in place.
Installing Your Phone (Optional) Mounting Your Cisco SPA 30X Phone to the Wall 2 STEP 4 (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray.
Installing Your Phone (Optional) Mounting Your Cisco SPA 30X Phone to the Wall 2 Plug in the Ethernet and power cables.
Installing Your Phone (Optional) Mounting Your Cisco SPA 30X Phone to the Wall 2 STEP 5 Hang onto screws mounted in the wall.
Installing Your Phone (Optional) Mounting Your Cisco SPA 30X Phone to the Wall 2 Reversing the Handset Retention Tab If you mount the phone to a vertical surface, you must reverse the handset retention tab on the phone body so that the handset does not fall off the phone when it is placed on the cradle. Figure 5 Handset Retention Tab (Default Position) STEP 1 Insert a coin or object of similar width into the slot. STEP 2 Rotate the tab180°. (See Figure 6.
2 Installing Your Phone Verifying Phone Startup Figure 6 Handset Retention Tab (Reversed) Verifying Phone Startup After receiving power and network connectivity, the phone executes a boot-up sequence. During this sequence, phones with screens display the Cisco logo and then “Initializing Network.” All of the lights on the phone will flash.
Installing Your Phone Upgrading Your Phone’s Firmware 2 If the phone does not start, confirm your installation and connections. If these are correct, try unplugging the phone and plugging it back in again. If you still don’t see the display, then contact your phone administrator or Internet Telephony Service Provider (ITSP). Upgrading Your Phone’s Firmware Your phone ships with pre-installed firmware. However, later firmware versions may be available that add features and fix problems with your phone.
Installing Your Phone Upgrading Your Phone’s Firmware 2 Download the Firmware Go to www.tools.cisco.com/support/downloads, and enter the model number in the Software Search box. Save the firmware to your desktop. Get Your Phone’s IP Address Before you upgrade, you’ll need the IP address of the phone you are upgrading. To get your IP address: Cisco SPA 303 STEP 1 Press the Setup button. STEP 2 Scroll to Network and press select. STEP 3 Scroll to view Current IP. This is the IP address of your phone.
Installing Your Phone Upgrading Your Phone’s Firmware 2 STEP 5 Click OK. The system displays information about your phone’s current software and hardware. STEP 6 Click Upgrade to begin the upgrade. NOTE Do not disconnect your phone’s power until the upgrade is complete (the lights on your phone are no longer blinking). STEP 7 Click OK to dismiss the status message of the upgrade.
3 Using Basic Phone Functions This chapter provides instructions on using your phone’s basic functions.
Using Basic Phone Functions Using Phone Hardware and Accessories (Cisco SPA 303) 3 Using Phone Hardware and Accessories (Cisco SPA 303) Using the Speakerphone To use the speakerphone, press the Speaker button (the handset can be either on or off hook). Using the Headset with Your IP Phone Install the headset as described in the “(Optional) Connecting Wired and Wireless Headsets” section on page 23. NOTE Steps to use your headset with the IP phone may vary.
Using Basic Phone Functions Adjusting Call Volume and Muting 3 STEP 5 Press the ok softkey. STEP 6 Press the save softkey. Choosing Your Preferred Audio Device This option designates the headset or speaker phone as the preferred audio device when the handset is not used. To choose your preferred audio device: STEP 1 Press the Setup button. STEP 2 Scroll to Preferences and press the select softkey. STEP 3 Scroll to Preferred Audio Device and press the edit softkey.
Using Basic Phone Functions Placing or Answering a Call 3 Adjusting the Ringer Volume Cisco SPA 301 To adjust the ringer volume, press the Vol. button when the handset is on the phone. When the ringer volume reaches the maximum, the next button press reduces the volume to the minimum. Cisco SPA 303 To adjust the ringer volume, press the Volume button when the handset is on the phone and the speaker button is off. Press save.
Using Basic Phone Functions Using Hold and Resume • 3 To answer a call that is ringing on another phone in the phone system, press the pickup softkey. Then enter the extension number of the ringing phone. NOTE You also can place a call by choosing a number from a directory or from the Call History. See the “Using the Phone Directories (Cisco SPA 303)” section on page 52 and the “Using the Call History Lists” section on page 54.
3 Using Basic Phone Functions Ending a Call To resume the call, press the Flash button (Cisco SPA 301) or the flashing red line button for the call (Cisco SPA 303). If you have multiple calls (Cisco SPA 303), all calls are put on hold except the active call. If you are on a call and another call comes in: Cisco SPA 301 Press the Flash button. To resume the first call, press the Flash button again. Cisco SPA 303 Do one of the following: • Press the answer or ignore softkey.
3 Using Basic Phone Functions Transferring Calls (Cisco SPA 303) Transferring Calls (Cisco SPA 303) You can perform the following types of transfers: • • Attended Transfer—You call the person to whom you are transferring the call and either: - transfer the call while the phone is ringing. - wait for the person to answer before transferring the call. Blind Transfer—You transfer the call without speaking to the other party to which you are transferring the call.
3 Using Basic Phone Functions Redialing a Number Transferring a Held Call to an Active Call If you have a call on hold and an active call, you can transfer one of these calls to the other call, connecting the two callers. (This differs from a conference call because you no longer remain part of the call after the transfer.) With an active call and one or more calls on hold, press the xferLx softkey. • If you have only one call on hold, the call is transferred to the active party and you are disconnected.
Using Basic Phone Functions Viewing and Returning Missed Calls (Cisco SPA 303) 3 To return a missed call: • If the LCD screen shows a missed call, press the lcr softkey to return the last missed call. Press the miss softkey to view a list of missed calls, select a call, and press dial. • If the LCD screen does not show the lcr or miss softkeys, you can return a call from the Missed Call list: a. Press the Setup button. b. Scroll to Call History and press the select softkey. c.
Using Basic Phone Functions Forwarding Calls 3 STEP 5 Press the ok softkey. STEP 6 Press the save softkey. Forwarding Calls You can forward all calls, forward calls when the phone is busy or forward calls when there is no answer. You can also set call forwarding options from your PC using the IP Phone Web Interface; see the “Configuring Call Forwarding” section on page 75. NOTE For the Cisco SPA 301, you can only use the IP Phone Web Interface or star codes to set call forwarding.
Using Basic Phone Functions Forwarding Calls 3 STEP 4 Enter a number to which to forward all calls; for example, your voice mailbox, another extension, or an outside line. If forwarding calls to an outside line, be sure to use any access and area codes required. STEP 5 Press the ok softkey. STEP 6 Press the save softkey. Forwarding Calls When Your Phone is Busy Using the star code: Press *90 and enter the number to which to forward calls.
Using Basic Phone Functions Forwarding Calls 3 Using the Setup button (Cisco SPA 303): STEP 1 Press the Setup button. STEP 2 Scroll to Call Forward and press the select softkey. STEP 3 Scroll to CFWD No Ans Number and press the edit softkey. STEP 4 Enter “vm” for voice mail, or a number to which to forward all calls; for example, another extension, or an outside line. If forwarding calls to an outside line, be sure to use any access and area codes required. STEP 5 Press the ok softkey.
3 Using Basic Phone Functions Setting Do Not Disturb STEP 3 Press the clear softkey, then press the ok softkey. STEP 4 Press the save softkey. Using star codes: • Enter *73 to deactivate call forwarding. • Enter *91 to deactivate call forward busy. • Enter *93 to deactivate call forward no answer. Setting Do Not Disturb Use the Do Not Disturb feature to prevent incoming calls from ringing your phone. If you have voice mail configured, incoming callers immediately reach voice mail.
Using Basic Phone Functions Turning Call Waiting On and Off 3 STEP 5 Press the save softkey. Using the star code: Enter *78 to activate Do Not Disturb. Deactivating Do Not Disturb Using the -dnd softkey: To deactivate Do Not Disturb, press the -dnd softkey. Using the Setup button: You can also deactivate Do Not Disturb by doing the following: STEP 1 Press the Setup button. STEP 2 Scroll to Preferences and press the select softkey. STEP 3 Scroll to Do Not Disturb and press the edit softkey.
Using Basic Phone Functions Picking Up a Call from Another Extension (Cisco SPA 303) 3 NOTE For the Cisco SPA 301, you can only configure Call Waiting in the IP Phone Web Interface or by using the star code. Using the Setup button: STEP 1 Press the Setup button. STEP 2 Scroll to Preferences and press the select softkey. STEP 3 Scroll to Call Waiting and press the edit softkey. STEP 4 Press the y/n softkey to turn call waiting on or off. STEP 5 Press the ok softkey. STEP 6 Press the save softkey.
Using Basic Phone Functions Parking a Call (Cisco SPA 303) 3 STEP 1 Press the grPick softkey. The phone displays any stations in the group that have ringing calls. Press the dial softkey to see a list of calls. STEP 2 Choose the call you want to pick up and press the dial softkey. To pick up a call ringing at a specific extension: STEP 1 Press the pickup softkey. STEP 2 Enter the extension number of the phone from which you are picking up the call and press dial. STEP 3 Press dial again.
Using Basic Phone Functions Placing a Three-Way Conference Call 3 To unpark if you know the park line number: STEP 1 Press the unpark softkey. STEP 2 Enter the number of the park line (for example, the number that was entered in Step 2 of “parking a call.”) STEP 3 Press dial. The call is picked up on your phone. To view a list of parked calls (and unpark from the list): STEP 1 Press the Setup button. STEP 2 Scroll to Call Park Status and press the select softkey.
Using Basic Phone Functions Using the Phone Directories (Cisco SPA 303) 3 STEP 3 Press the conf softkey again. All three parties are connected in the conference call. When you hang up, the other two parties are disconnected. Conferencing a Held Call with an Active Call (Cisco SPA 303) If you have a call on hold and an active call, you can create a conference call between the active call, the call on hold, and you. With an active call and one or more calls on hold, press the confLx softkey.
Using Basic Phone Functions Using the Phone Directories (Cisco SPA 303) 3 You can also view and edit the directory from your PC using the IP Phone Web Interface. See the “Using Your Personal Directory (Cisco SPA 303)” section on page 77. To add a new entry to the directory: STEP 1 In the Directory screen, when New Entry is selected, press the add softkey. STEP 2 Use the keypad to enter the name of the directory entry. Press the number key multiple times to move to a different letter under that number.
3 Using Basic Phone Functions Using the Call History Lists To use the Lightweight Directory Access Protocol (LDAP) directory: STEP 1 Press the dir softkey, or press the Setup button and select Directory. STEP 2 Scroll to the LDAP Directory Name and press the select softkey. NOTE The name of the LDAP directory is configured by the phone administrator and can differ. STEP 3 Enter information in the fields and press search.
Using Basic Phone Functions Setting or Changing a Phone Password 3 Calling from the Call History Lists To dial a number from one of the Call History lists: STEP 1 Scroll to the call you want to select. STEP 2 Press the dial softkey. NOTE If the call was from an outside line or long distance number, you may have to edit the call before dialing it. Press the edit softkey to edit the call and use the softkey buttons and keypad to edit the number.
Using Basic Phone Functions Accessing Voicemail 3 STEP 1 Press the Setup button. STEP 2 Scroll to Set Password and press the select softkey. STEP 3 Enter a numeric password. Enter the same password twice. STEP 4 Press the save softkey. Accessing Voicemail To access voicemail, press the Messages button on your phone. Your system administrator should configure your phone with the correct voicemail number so that pressing the Messages button automatically dials your voicemail system.
4 Using Advanced Phone Features This chapter describes how to configure advanced features on your IP Phone.
Using Advanced Phone Features Configuring Privacy and Security Features 4 Configuring Privacy and Security Features You can also configure these features using your PC and the IP Phone Web Interface. See “Blocking Caller ID,” on page 76 and the “Blocking Anonymous Calls,” on page 77. NOTE For the Cisco SPA 301, configure these features using the IP Phone Web Interface or use the star codes (described below).
Using Advanced Phone Features Configuring Privacy and Security Features 4 Using the Setup button (Cisco SPA 303): STEP 1 Press the Setup button. STEP 2 Scroll to Preferences and press the select softkey. STEP 3 Scroll to Block Anonymous Call and press the edit softkey. STEP 4 Press the y/n softkey to choose yes. STEP 5 Press the ok softkey. STEP 6 Press the save softkey. Using the star code: Press *77. Anonymous call rejection will be enabled until you enter *87.
Using Advanced Phone Features Enabling Dial Assistance (Cisco SPA 303) 4 To deactivate secure call: • *17—Deactivate Secure Call feature for all calls. • *19—Deactivate Secure Call feature for a single call. Enabling Dial Assistance (Cisco SPA 303) If you enable dial assistance, when you place calls, the LCD will display phone numbers based on the best matched entries in the Directory and Call History lists. To enable dial assistance: STEP 1 Press the Setup button.
Using Advanced Phone Features Adding and Using Speed Dials 4 You can create and edit speed dials using your PC and the IP Phone Web Interface. See “Creating Speed Dials,” on page 78. NOTE For the Cisco SPA 301, create speed dials using the IP Phone Web Interface. Creating Speed Dials on Unused Line Buttons (Cisco SPA 303) NOTE This feature must be enabled by your phone administrator. STEP 1 Press the unused line button and hold down for three seconds. The Define Speed Dial window displays.
Using Advanced Phone Features Using the Paging Feature 4 STEP 3 For a new speed dial, scroll to select an unused speed dial (marked with Not Assigned). To edit a previously existing speed dial, select it. STEP 4 Press the edit softkey. STEP 5 Enter the number to assign to the speed dial and press the ok softkey Using Speed Dials Cisco SPA 301 Press the number on the phone keypad for the speed dial and wait a few seconds.
Using Advanced Phone Features Monitoring/Accessing Another Phone from Your Phone (Cisco SPA 303) 4 Paging a Group of Phones Your phone administrator can configure a group of phones that you can page simultaneously. Each paging group has a number associated with it. Your administrator must give you the number of the groups that are configured. To page this group, dial *96 plus the number of the paging group.
Using Advanced Phone Features Customizing Your LCD Screen (Cisco SPA 303) 4 In addition, if your system administrator has configured it, you can press the same line button (3) to speed dial Bob’s extension, or to pick up a ringing call at his extension. Customizing Your LCD Screen (Cisco SPA 303) You can customize your LCD screen in several ways. Changing the LCD Screen Contrast You can also change your LCD screen contrast from your PC using the IP Phone Web Interface.
Using Advanced Phone Features Customizing Your LCD Screen (Cisco SPA 303) 4 To enable your screen saver: STEP 1 In the Screen Saver Mode screen, choose Enable Screen Saver and press the edit softkey. STEP 2 Press the y/n softkey to choose yes. STEP 3 Press the ok softkey. STEP 4 Press the save softkey. To specify the amount of time before the screen saver turns on if your phone is idle: STEP 1 In the Screen Saver Mode screen, choose Screen Saver Wait Time and press the edit softkey.
Using Advanced Phone Features Using Ring Tones (Cisco SPA 303) 4 Turning on the Screen Saver To immediately turn on your phone’s screen saver: STEP 1 Press the Setup button. STEP 2 Scroll to Screen Saver Mode and press activ. (The screen saver must be enabled in order to immediately activate it.) Using Ring Tones (Cisco SPA 303) Each extension of your phone can have a different ring tone. You can also create your own ring tones.
Using Advanced Phone Features Using Star Codes 4 STEP 1 Press the Setup button. STEP 2 Scroll to Time/Date and press the select softkey. STEP 3 Enter the date in the following format: mm*dd*yy (this will display as m/d). STEP 4 Enter the time in the following format: hh*mm*ss (this will display as (h:mm). STEP 5 If the time does not display a.m. (a) or p.m. (p) correctly, adjust with Offset. To change from a.m. to p.m., enter *12*00*00, to change from p.m. to a.m., enter #12*00*00.
4 Using Advanced Phone Features Using Star Codes Code Definition 16 Activate Secure Call feature for all calls. See Using Secure Call, page 59. 17 Deactivate Secure Call feature for all calls. See Using Secure Call, page 59. 18 Activate Secure Call feature for a single call. See Using Secure Call, page 59. 19 Deactivate Secure Call feature for a single call. See Using Secure Call, page 59. 36 Pick up a call at another extension.
Using Advanced Phone Features Using the Interactive Voice Response Menu on the Cisco SPA 301 4 Code Definition 78 Activate Do Not Disturb. See Setting Do Not Disturb, page 47. 79 Deactivate Do Not Disturb. See Setting Do Not Disturb, page 47. 86 Deactivate Call Back. 87 Deactivate anonymous call blocking. See Blocking Anonymous Calls, page 58. 90 Activate Call Forward Busy. See Forwarding Calls, page 44. 91 Deactivate Call Forward Busy. See Forwarding Calls, page 44.
Using Advanced Phone Features Advanced Procedures for Technical Support Personnel (Cisco SPA 303) 4 Number Option 100 Tells you if Dynamic Host Configuration Protocol (DHCP) is enabled. 110 Recites the IP address of the phone. 120 Recites the netmask of the phone. 130 Recites the gateway address. 140 Recites the MAC (hardware) address of the phone. 150 Recites the phone software version. 160 Recites the primary DNS server address. 170 Recites the HTTP port on which the web server listens.
Using Advanced Phone Features Advanced Procedures for Technical Support Personnel (Cisco SPA 303) 4 STEP 2 Choose from the following options: • Network: This setting is to configure and troubleshoot the network. You should not change this settings unless directed to by your Administrator as this can seriously alter your phone’s functions. • Product Info: This setting displays the product name, serial number, software version, hardware version, MAC address and Client Certificate.
Using Advanced Phone Features Advanced Procedures for Technical Support Personnel (Cisco SPA 303) 4 STEP 3 Hang up to begin the reboot. Cisco SPA 303 STEP 1 Press the Setup button. STEP 2 Scroll to Reboot and press select. STEP 3 Press ok.
5 Using the Web Interface Your Cisco IP Phone provides a web interface to the phone that allows you to configure some features of your phone using a web browser.
5 Using the Web Interface Logging in to the Web Interface Logging in to the Web Interface STEP 1 Get the IP address of your phone: Cisco SPA 301 a. Press ****. b. Enter 110, then press #. The IP address is recited. Cisco SPA 303 a. Press the Setup button. b. Scroll to network and press the select softkey. c. Scroll to view Current IP. This is the IP address of your phone. STEP 2 On your PC, open Internet Explorer. STEP 3 Enter the IP address in the browser’s toolbar.
5 Using the Web Interface Setting Do Not Disturb Setting Do Not Disturb Use the Do Not Disturb feature to prevent incoming calls from ringing your phone. If you have voice mail configured, incoming callers immediately reach voice mail. If voice mail is not configured, callers hear a busy signal or message. To set Do Not Disturb: STEP 1 Log in to the web interface. STEP 2 In the Voice tab, click the User tab. STEP 3 Under Supplementary Services, locate the DND Setting field.
Using the Web Interface Configuring Call Waiting 5 Configuring Call Waiting Call waiting alerts you when you are on a call by ringing and displaying a status message that you have another incoming call. If you turn call waiting off, incoming calls do not ring your phone if you are on another call, and the caller hears a busy signal or message. To turn call waiting on or off: STEP 1 Log in to the web interface. STEP 2 In the Voice tab, click the User tab.
5 Using the Web Interface Blocking Anonymous Calls Blocking Anonymous Calls Blocking anonymous calls prevents calls with unknown Caller ID from ringing your phone. (For example, if a caller set his phone to not display Caller ID, the call is considered anonymous.) These callers receive a busy signal or message. To block anonymous calls: STEP 1 Log in to the web interface. STEP 2 In the Voice tab, click the User tab. STEP 3 Under Supplementary Services, locate the Block ANC Setting field.
5 Using the Web Interface Viewing Call History Lists Viewing Call History Lists To view Call History Lists: STEP 1 Log in to the web interface. STEP 2 Click the Call History tab. A window appears with the call history lists for your phone. These include: • Placed—Shows the last 60 numbers dialed from your phone. • Answered—Shows the caller ID of the last 60 answered calls. • Missed—Shows the last 60 missed calls. Click the tab for each list to view it.
5 Using the Web Interface Adjusting Audio Volume To accept text messages from other IP phones: STEP 1 Log in to the web interface. STEP 2 In the Voice tab, click the User tab. STEP 3 Under Supplementary Services, in the Text Message field, choose yes. STEP 4 Click Submit All Changes. To accept text messages from a third party: STEP 1 Log in to the web interface. STEP 2 In the Voice tab, click the User tab. STEP 3 Under Supplementary Services, in the Text Message from 3d Party field, choose yes.
Using the Web Interface Changing the LCD Contrast (Cisco SPA 303) • 5 Deep Bass—Enable to enhance low frequency audio. STEP 3 Click Submit All Changes. Changing the LCD Contrast (Cisco SPA 303) STEP 1 Log in to the web interface. STEP 2 In the Voice tab, click the User tab. STEP 3 Under LCD, you can adjust the LCD contrast by entering a number between 1 and 10, with 1 being low contrast. STEP 4 Click Submit All Changes.
Using the Web Interface Configuring the Phone Screen Saver (Cisco SPA 303) - A moving phone icon. - The station date and time in the middle of the screen. 5 STEP 3 Click Submit All Changes.
A Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco Small Business SPA 300 Series IP Phones. Support Cisco Small Business Support Community www.cisco.com/go/smallbizsupport Cisco Small Business Support and Resources www.cisco.com/go/smallbizhelp Phone Support Contacts www.cisco.com/en/US/support/ tsd_cisco_small_business _support_center_contacts.html Cisco Small Business Firmware Downloads www.cisco.
A Where to Go From Here Cisco Small Business Home Cisco Small Business IP Phone SPA 30X User Guide (SIP) www.cisco.
