Cisco TelePresence SX10, SX 20, SX 80 MX 200 G2, MX 300 G2 MX 700, MX 800, Spark Room 55 User Guide D1534503B User Guide Cisco TelePresence Touch 10” Produced March 2017 for CE 8.2 All contents © 2010–2017 Cisco Systems, Inc. All rights reserved D1534503B User Guide Cisco TelePresence Produced: March 2017 for CE 8.2 CE 8.2 All contents © 2010–2017 Cisco Systems, Inc. All rights reserved.
Contents What’s in this guide (I) Introduction to Video Conferencing Best Practice......................................................................... 5 Tour the Touch Screen.......................................................... 6 Log Onto a System with Your Own Credentials.................... 7 Room Control Using Touch10................................................ 8 Video Calls Place Call From Contact List................................................
Contents What’s in this guide (II) Settings Gain Access to the Settings.................................................61 Ringtone & Sound................................................................ 62 Camera Control................................................................... 63 Main Source Selection........................................................ 64 Display................................................................................. 65 Select Language...........................
Introduction to Video Conferencing D1534503B User Guide Cisco TelePresence Produced: March 2017 for CE 8.2 All contents © 2010–2017 Cisco Systems, Inc. All rights reserved.
Introduction to Video Conferencing Best Practice Other Tips Use Camera Presets A successful video conference provides a face-to-face meeting, even if the participants are miles or continents apart. Keep in mind that it still is a meeting— normal etiquette and dress code apply even here. General • Consider setting the unit to Automatic Answer. • Do not forget to rehearse to the extent needed.
Introduction to Video Conferencing Tour the Touch Screen Tap the upper left corner to activate / deactivate the Do Not Disturb feature, to activate /deactivate the Standby feature, and to access the Settings. About Do Not Disturb Room control (see page 8) Tap the ? to contact or access the Help desk, if applicable. Tap Camera to activate selfview and camera settings. Time of day is indicated in the upper right corner.
Introduction to Video Conferencing Log Onto a System with Your Own Credentials Tap Sign In. Type in your credentials and tap Sign In. About Hot-desking Select your profile among those you may choose between. Video systems located in meeting rooms and quiet rooms and running under CUCM (Cisco Unified Communications Manager) may allow you to log in to the video system with your own personal credentials. CUCM will then route all incoming calls destined for you to that specific video system.
Introduction to Video Conferencing Room Control Using Touch10 Use this icon to access global in-room settings, which need to be accessible at all times. This typically includes light, curtains, temperature etc. The icon itself may look different, but the location of the icon is always as shown, when applicable. About Room Control Your video system may have the optional ability to control certain room settings, like temperature, blinds, curtains and light directly from the Touch 10 control.
Video Calls D1534503B User Guide Cisco TelePresence Produced: March 2017 for CE 8.2 All contents © 2010–2017 Cisco Systems, Inc. All rights reserved.
Place Call About the Lists of Contacts Place Call From Contact List Your lists of Contacts consist of three parts: Favorites. These contacts have put there by you. These entries will typically be someone you call frequently or otherwise need to access in a swift and convenient manner from time to time. Tap Contacts. To search for someone in a specific list (Favorites, Directory or Recents), tap that list (a) and then scroll down (b) to locate the entry. Alternatively, tap the Search or Dial field.
Place Call Edit a Contact List Entry, then Place the Call About Entry Edits For how to enter the Contact list, see the previous page. You may have to edit an entry in one of the Contact lists before you place the call. There may be a need to add a prefix, a suffix or otherwise alter the entry to ensure success. Tap More ( options. ) to gain access to the Apply your editing and tap the green CALL button, to place the call. Tap Edit, this will invoke the virtual keyboard.
Place Call Place Call Using Name About Placing Calls You may call someone who is not listed in your list of contacts by keying in their name, address or number using the virtual keyboard of the Touch pad. Tap Dial to invoke the numerical dialpad. Tap Keyboard ) to invoke the ( virtual keyboard. Key in the name. Matches will appear as you type.
Place Call Place Call Using an IP Address About Placing Calls You may call someone who is not listed in your list of contacts by keying in their name, address or number using the virtual keyboard of the Touch pad. Anyone you have previously called will appear in the Recents list (until you clear that list) and you may then transfer any of them to your list of Favorites. This is described in the section Contacts. Tap Dial to invoke the numerical dialpad. Type the IP address.
Place Call Place Call Using Number About Placing Calls You may call someone who is not listed in your list of contacts by keying in their name, address or number using the virtual keyboard of the Touch pad. Anyone you have previously called will appear in the Recents list (until you clear that list) and you may then transfer any of them to your list of Favorites. This is described in the section Contacts. Tap Dial to invoke the numerical dialpad. Type the number. Calling extensions.
Receive Call Receive Call If Someone Calls You • If someone calls you, you may accept, decline or ignore the call. • If you decline the call, busy information will be sent to the calling party. • If you ignore the call, the calling party will perceive this as if you were absent (you did not pick up the call. • You may want to set your system to respond automatically to an incoming call (Auto Answer). This is described in “Administrator Settings—Call Details” on page 76.
Receive Call Receive Call While in Another Call The identity of the new incoming call. About the Options Decline the incoming call and carry on as you have been doing. If you already are in a call, you may accept another incoming call under certain circumstances. Add: If your system is equipped with the MultiSite option you may merge the incoming call with the existing. For systems without MultiSite installed, the incoming call may still be merged, but as an audio-only call (not shown).
Transfer Call Transfer About Transfer Basically, you have two options when transferring calls; viz. unattended and consultative transfer. In a call tap Transfer. Tap Complete transfer—see also text in side bar at right. Locate whom to call in the usual way. Place the call in the usual way. The scenario described on this page is the unattended transfer, where you transfer the call to someone else without consulting that person before the transfer is carried out.
Transfer Call Consult and Transfer About Consult and Transfer This feature allows you to be in a call with two parties, but one at a time only. You may swap whom you are in call with, and you may connect the two together, while you leave the call. Assume that you are in a call. Tap Hold. Tap + Place New Call or tap Resume to go back to the one you were in call with (to undo your action). Locate whom to call in the usual way. Place the call in the usual way.
End Call Disconnect Yourself From Call About Disconnecting Yourself Tapping End in a call will disconnect yourself from a call. In a call with two parties only, this will then terminate the call. In a conference call with multiple participants tapping End will terminate your participation only if you are a regular participant. However, if you are the host of such a conference, i.e. the one who initiated it, tapping End will cause the entire conference to terminate.
Mute Call A few words on microphone behavior and privacy The Mute button has an LED indicating whether the microphone is transmitting or muted. The microphone will transmit only when the green LED is illuminated! D1534503B User Guide Cisco TelePresence Produced: March 2017 for CE 8.2 All contents © 2010–2017 Cisco Systems, Inc. All rights reserved.
Hold Put Call on Hold and Resume a Call on Hold About Putting on Hold Putting someone on hold is typically something you do as an initial step when transferring someone to another person, but it may also be used when you need to consult a person or as an alternative to muting also including stopping the video transmission. Assume that you are in a call. Tap Hold. Tap Resume to go back to the one you were in call with (to undo your action).
Call Rate Change Call Rate About Call Rate Call rate is the term used to express the amount of bandwidth allocated to the call and is measured in kbps (kilobits per second). The higher the call rate is, the better the quality will be, but on the expense of higher bandwidth consumption. The system comes with a default call rate. This is set by your video support team as a part of the Administrator Settings (password protected). This can only be done before you call someone. Tap More ( options.
Availability Enable Do Not Disturb About Do Not Disturb Your system can be set to not respond to incoming calls. You may, however, use it to call others as much as you want. Your video support team may have set a time-out on this feature, after which the system will return to respond to incoming calls as usual. Default time-out setting is 60 minutes. Tap the field in the upper left corner. Tap Do not Disturb, as shown. The feature will now be active.
Availability Enable Standby About Standby Your system can be set to Standby to save electrical energy. You will still be able to receive calls as usual. Tap the field in the upper left corner. The screen will turn itself off after a few seconds. Tap the screen to wake it up. Tap Standby. D1534503B User Guide Cisco TelePresence Produced: March 2017 for CE 8.2 All contents © 2010–2017 Cisco Systems, Inc. All rights reserved.
Add Extension Numbers and Pin Codes View Keypad While in a Call Using Keypad in a Call In a call you may get prompted to submit numbers to be able to reach an extension or otherwise gain entrance to something (for example by means of a PIN-code). To be able to submit this you will need to invoke the keypad on the touch screen. In a call, tap Keypad. D1534503B User Guide Cisco TelePresence Produced: March 2017 for CE 8.2 All contents © 2010–2017 Cisco Systems, Inc. All rights reserved.
Conference Calls with Multiple Participants Add Additional Participants to Existing Call About Video Conferences Your video system may be equipped with the capability to initiate a video conference with several participants. Assume that you already are in a call. This call may have been initiated by you or by someone else (someone called you). Tap Add. Locate whom to call, in the usual way.
Conference Calls with Multiple Participants About Adding Incoming Calls Add Incoming Call to Existing Call The identity of the new incoming call is stated here. Decline the incoming call and carry on as you have been doing. Add: Provided that your system supports it: Accept the incoming call and merge it with the ongoing call. Assume that you are already in a call.
Conference Calls with Multiple Participants View Meeting Participant List Using Participant List This is a convenient way to obtain information about all the participants and their current status. In addition, you may use the list to disconnect participants from the conference or to grant them certain rights, such as to retain the position as prominent speaker even if someone else starts speaking. These features are outlined on the following pages.
Conference Calls with Multiple Participants Manage Conference Call Layout About Layout Options You may alter the screen layout when you are in a call. The Touch pad will show the options available. The actual options may differ from what is shown here, but the Touch device will always show you what is available. The WYSIWYG (what you see is what you get) principle applies even here. Including a Selfview To change the existing layout on your video screen, tap Layout. Tap the new preferred layout.
Conference Calls with Multiple Participants Lock Speaker About Lock speaker This is an example of a layout with one of the participants shown as the prominent speaker, i.e. shown larger than the other(s). In a video conference with several participants the one who speaks will, as default, be shown as the large image (provided you haven’t set up the layout otherwise). This is referred to as voice switching.
Conference Calls with Multiple Participants Disconnect Participant from Call About Disconnect You may also invoke the list of participants and tap a participant in that list. Any participant entitled to it may disconnect any of the other participants. Tap the participant, either in the view as shown, or in the list of participants (see “View Meeting Participant List” on page 28). Then tap Drop. Tap the participant to be disconnected. You must be entitled to do so.
Intelligent Proximity D1534503B User Guide Cisco TelePresence Produced: March 2017 for CE 8.2 All contents © 2010–2017 Cisco Systems, Inc. All rights reserved.
Control Your System Wirelessly Intelligent Proximity About Intelligent Proximity The Intelligent Proximity feature allows you to share, see and capture content from a video system wirelessly on your own device. You can also use your own device to control calls on the video system. Observe the following: • You will need to download (free of charge) the Cisco Intelligent Proximity app from App Store or Google Play. Windows or OS X users, go to http://www.cisco.com/go/ proximity.
Control Your System Wirelessly Activate and Deactivate Intelligent Proximity About Activation The Intelligent Proximity feature allows you to share, see and capture content from a video system wirelessly on your own device. You can also use your own device to control calls on the video system. To activate the feature, do as shown at left. Observe that your video support team may have activated all of the features or just a subset of them. Tap in the upper left corner of the display.
Spark Connected Systems D1534503B User Guide Cisco TelePresence Produced: March 2017 for CE 8.2 All contents © 2010–2017 Cisco Systems, Inc. All rights reserved.
Spark Connected Systems Getting Started Anyone can start using the Cisco Spark app for free. • Create private 1-to-1 rooms and team About Using Spark • Choose to be notified when new messages or files are posted. • @mention people so they’ll be notified rooms. • Have group conversations that include people from within your organization as well as those who aren’t. You can use Cisco Spark to chat with anyone in the app. • Easily invite others to join up.
Sharing Content D1534503B User Guide Cisco TelePresence Produced: March 2017 for CE 8.2 All contents © 2010–2017 Cisco Systems, Inc. All rights reserved.
Share content Start and Stop Presentation in a Call About Content Sharing Your video system supports the ability to show presentations in a video call or video conference as well as outside a call (for more on this, see ”Presentation Outside Calls” on page 40). The latter ability allows the system to be used for local presentations in a meeting room, thus extending the use of the video system and the room itself.
Share content Change Presentation Layout In a Call About Presentation Layout You may change the layout of the screen during presentations. Typical options available will be with or without showing the presenter and showing the presenter as either a PiP (Picture in Picture) or PoP (Picture outside Picture). The layout options available on your system may differ from those shown here, but the layouts shown are always those you may choose between. Tap Layout to invoke the layout options.
Share content Presentation Outside Calls About Local Sharing You may show content on the system’s screen(s), even if the system is not in a call. What you then do is to utilize the Preview function (see also “Start and Stop Presentation in a Call” on page 38). On video systems with dual screens you may share contents from two independent sources simultaneously. This can be done outside calls only. The option is not available in a call.
Scheduled Meetings D1534503B User Guide Cisco TelePresence Produced: March 2017 for CE 8.2 All contents © 2010–2017 Cisco Systems, Inc. All rights reserved.
Scheduled Meetings View Meeting List Meeting List Basics The meeting list will typically look like shown here. Tap an entry in the list to obtain more information about the meeting. Tap Meetings to invoke the list of meetings. Tap on the little expansion symbol to get even more information. Your video system may be connected to a management system capable of scheduling video meetings. Any meetings scheduled will then appear in a List of Meetings.
Scheduled Meetings Join Scheduled Meeting About Joining If you tap a meeting in the list you will see more about the meeting. On your video system the Meeting Reminder will appear once it is possible to join a meeting. Exactly when that will be depends on the Start time buffer setting. Default buffer setting is 10 minutes, but your video support team may have changed this. It is not possible to join the meeting earlier than the setting dictates.
Scheduled Meetings Parallel Meetings Choose Your Meeting Whenever Parallel meetings occur (two or more meetings taking place simultaneously), the reminder will be displayed in context of the meeting list, displaying all upcoming meetings. Choose which meeting to join and then join the selected meeting. Meetings taking place simultaneously are referred to as parallel meetings. The meeting names used in this example solely appear to illustrate that the meetings are parallel meetings.
Contacts D1534503B User Guide Cisco TelePresence Produced: March 2017 for CE 8.2 All contents © 2010–2017 Cisco Systems, Inc. All rights reserved.
Contacts Directory About Directory Finding an entry in the Directory by scrolling through the list: The Directory serves as your corporate phone book. This directory cannot be edited by you. You may, however, copy entries to your list of Favorites and edit them there. Tap Contacts. Tap Directory, if needed. Scroll through the list to locate the entry. Tap Directory, if needed.
Contacts Call Recents About Recents Gaining access to the Recents list: The Recents lists the received, placed and missed calls since the last time the list was cleared. Tap an entry and you may: Tap Contacts. • Call the entry by tapping CALL. • Add the entry to an ongoing call Tap Recents. (optional). • Add the entry to Favorites. • Edit the entry information and then place the call. • • Remove the entry from the list. • Clear the entire list. Change the call rate settings.
Contacts Favorites About Favorites Adding someone from Directory or Recents to the list of Favorites: The Favorites is your own shortlist of contacts you frequently call or otherwise want to have easy access to. Favorites may be populated from the Recents or Directory lists as well as from manual entries. In the Contacts panel, tap Directory or Recents, if needed. Scroll through the list to locate the entry. Tap that entry (a) and then (b) tap More ( ). Tap Add to Favorites.
Contacts Add Someone to Favorites, While in a Call About this feature There are several ways to add someone to the list of Favorites and one of them allows you to do this while in a call. In a call, tap the avatar. Tap Add To Favorites. In a video conference with several participants, tap the avatar that you want to add to Favorites. Tap Close, to hide the keyboard. Edit the entry, if needed.
Camera Control D1534503B User Guide Cisco TelePresence Produced: March 2017 for CE 8.2 All contents © 2010–2017 Cisco Systems, Inc. All rights reserved.
