Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Contents Your Phone 1 Cisco Unified IP Phone 6901 1 Phone Connections 1 Buttons and Hardware 3 Footstand 5 Handset Rest 6 Hookswitch 6 Cisco Unified IP Phone 6911 7 Phone Connections 7 Buttons and Hardware 9 Paper Label 11 Footstand 11 Handset Rest 14 Messages 15 Voice Messages 15 Personalize Your Voicemail 15 Check for Voice Messages 15 Listen to Voice Messages 16 Calling Features 17 Auto Answer 17 Auto Answer with Your Speakerphone 17 Auto Barge 17 Call Forward All 17 Forward Calls on Your Phone 18 Call P
Call Waiting 19 Respond to a Call Waiting Notification 19 Codes 20 Place a Call Using a Client Matter Code 20 Place a Call Using a Forced Authorization Code 20 Conference 20 Set up a Conference Using Hookflash 20 Drop a Party from a Conference Using Hookflash 21 Set Up a Conference 21 Hookflash 22 Use Hookflash to Activate Features 22 Hold 22 Hold and Resume a Call 22 Meet Me 22 Host a Meet Me Conference 23 Join a Meet Me Conference 23 Mute 23 Mute Your Phone 23 Redial 23 Redial a Number 23 Shared Lines 24
Sign In and Out of User Options Web Pages 29 Device 30 Select a Device From the User Options Web Pages 30 Line Settings 30 Speed Dial on the Web 31 User Settings 32 Change Your Browser Password 32 Change Your PIN 32 Change the Language for Your User Options Web Pages 33 Plugins 33 Access Plugins 33 FAQs and Troubleshooting 35 Frequently Asked Questions 35 Troubleshooting Tips 35 Conference 35 User Options 36 Product Safety, Security, Accessibility, and Additional Information 37 Safety and Performance Inform
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Your Phone Cisco Unified IP Phone 6901 The Cisco Unified IP Phone 6901 provides these features: • Phone connections • Buttons and hardware • Footstand • Handset rest Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.
1 6 5 2 4 195792 3 1 Slot for Ethernet cable. 4 Network port (10/100 SW) connection. IEEE 802.3af power enabled. 2 Handset connection. 5 DC adaptor port (DC48V). 3 Slot for handset cable. 6 Slot for DC adaptor cable.
Your Phone Buttons and Hardware 7 1 2 3 4 5 195793 + 6 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.
1 Hookswitch Activates the features (hookflash) on your phone. 2 Hold button Places a connected call on hold. 3 Redial button Dials the last dialed number. 4 Line button Allows you to pick up a second incoming call. The Line button LED indicates the call status. Allows you to answer a ringing call and swap between two calls on the same line. Also, you can use the line button to create a new call when the phone is idle. The LED associated with the line button lights up to reflect the line status.
Your Phone Footstand 277349 The Cisco Unified IP Phone 6901 has a foldable footstand. When the footstand is unfolded, it gives the phone an elevated viewing angle. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.
Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle. 2 3 4 192897 1 1 Remove the handset from the cradle and pull the plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Hold the tab between two fingers, with the corner notches facing you. Make sure the tab lines up evenly with the slot in the handset cradle.
Your Phone Cisco Unified IP Phone 6911 The Cisco Unified IP Phone 6911 provides these features: • Phone connections • Buttons and hardware • Phone template • Footstand • Handset rest Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.
195780 1 2 6 3 4 5 1 DC adaptor port (DC48V). 4 Network port (10/100 SW) connection. IEEE 802.3af power enabled. 2 AC-to-DC power supply (optional). 5 Access port (10/100 PC) connection. 3 AC power wall plug (optional). 6 Handset connection.
Your Phone Buttons and Hardware 1 2 14 13 12 3 4 11 5 10 6 9 8 195778 7 1 Handset with light strip Lights up to indicate a ringing call (flashing red) or a new voice message (steady red). 2 Paper label A paper strip used to enter name and contact numbers. 3 Transfer button Transfers a call. 4 Conference button Creates a conference call. 5 Hold button Places an active call on hold. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.
6 Line button Allows users to pick up a second incoming call and to resume a held call. The LED shows call status. 7 Speakerphone button Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green. The speakerphone audio path does not change until a new default audio path is selected (for example, by picking up the handset). 8 Keypad Allows you to dial phone numbers.
Your Phone Paper Label Cisco Unified IP Phone 6911 does not include an LCD display. A paper strip is provided and can be used to enter name and contact numbers. Footstand If the phone is placed on a table or desk, the footstand can be connected to the back of your phone for a higher or lower viewing angle, depending on your preference. 1 1 2 2 1 1 2 277348 2 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.
1 Insert the connectors into the lower slots. 2 Lift the footstand until the connectors snap into the upper slots. Higher Viewing Angle 277346 Connect the footstand to the lower slots for a higher viewing angle.
Your Phone Lower Viewing Angle 277347 Connect the footstand to the upper slots for a higher viewing angle. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.
Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. 2 3 4 192897 1 1 Remove the handset from the cradle and pull the plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Hold the tab between two fingers, with the corner notches facing you. Make sure the tab lines up evenly with the slot in the handset cradle.
Messages Voice Messages Voice messages are stored on your voicemail system. Your company determines the voicemail system your phone uses. You can: • Personalize your voicemail • Check for voice messages • Listen to voice messages Personalize Your Voicemail (Cisco Unified IP Phone 6911 only.) Press the Messages button , then follow the voice prompts. (Cisco Unified IP Phone 6901 only.
Listen to Voice Messages (Cisco Unified IP Phone 6911 only.) Press the Messages button and then follow the voice prompts to listen to your messages. (Cisco Unified IP Phone 6901 only.) Using the keypad, dial the voicemail access number (provided by your system administrator) and then follow the voice prompts to listen to your messages.
Calling Features Auto Answer (Cisco Unified IP Phone 6911 only) Auto Answer prompts your phone to automatically answer incoming calls after one ring. Your system administrator sets up Auto Answer to work with your speakerphone. Auto Answer with Your Speakerphone Keep the handset in the cradle to auto answer with your speakerphone. Otherwise, calls ring normally and you must manually answer them. Auto Barge Auto barge, if configured, allows you to barge into a shared line call automatically.
Your system administrator can set up other call forward options that: • Allow calls placed from the call forward target phone number to your phone to ring through, rather than be forwarded. • Prevent you from creating a call forward loop or exceeding the maximum number of links in a call forwarding chain. Related Topics Set Up Call Forwarding Per Line, page 30 Forward Calls on Your Phone (Cisco Unified IP Phone 6901 only) 1. Sign in to your User Options web pages. 2. Go to Device > Line Settings. 3.
Calling Features • Group Pickup—Allows you to answer a call on a phone that is outside your call pickup group by: – Using a group pickup number (provided by your system administrator). – Dialing the ringing phone’s number if the destination user’s direct number is present in one of the current user's associated groups. Your system administrator sets up the call pickup group you are in and the call pickup buttons depending on your call-handling needs and work environment.
Codes Codes allow you to place a call using a billing or tracking code. Your phone supports two types of codes (provided by your administrator): • Client Matter Codes (CMC) require you to enter a code to specify that the call relates to a specific client matter. Your administrator can assign client matter codes to customers, students, or other populations for call accounting and billing purposes. • Forced Authorization Codes (FAC) allow you to manage call access and accounting.
Calling Features 4. Wait for the recipient to answer. (Or, skip to Step 5. while the call is ringing). 5. Press and release the hookswitch again. The conference begins. Note You can only include three participants in a conference. Use the hookflash feature to drop a participant from a conference. Drop a Party from a Conference Using Hookflash (Cisco Unified IP Phone 6901 only.) 1. Verify that you are in a conference. 2. Press and release the hookswitch.
Hookflash Hookflash allows you to activate features on your phone by quickly pressing and releasing the hookswitch button on the phone cradle rest. Use Hookflash to Activate Features (Cisco Unified IP Phone 6901 only) You can use hookflash to: • Answer a call • Transfer between two calls (when one call is incoming only) • Initiate a conference call • Remove a conference participant Hold Hold allows you to put an active call into a held state. Hold and Resume a Call 1.
Calling Features Host a Meet Me Conference (Cisco Unified IP Phone 6911 only) 1. Press the Feature button system administrator). followed by the predetermined Meet Me number (set up by your You are connected to the conference. Join a Meet Me Conference 1. Go off-hook and dial the Meet Me conference number (provided by the conference host). 2. Enter the conference code provided by the Meet Me host. You are connected to the conference.
Shared Lines Shared lines allow you to use one phone number for multiple phones. You may have a shared line if you have multiple phones and want one phone number, share call-handling tasks with co-workers, or handle calls on behalf of a manager. For example, if you share a line with a coworker: • When a call comes in on the shared line: – Your phone rings and the Line button flashes amber. – Your coworker’s phone rings and the Line button flashes amber.
Calling Features Place a Call with a Speed-Dial Button (Cisco Unified IP Phone 6911 only.) (Before you can use speed-dial buttons on your phone, you must set up speed dial on your User Options Web pages.) To place a call, press the Feature button enabled for speed dial. Transfer Transfer allows you to redirect a connected call from your phone to another number. • You can redirect a single call to another number that you specify.
Swap Between Calls Before Completing a Transfer (Cisco Unified IP Phone 6911 only.) After you connect to the transfer recipient—but before you transfer a call to this party—you can press the Line button to toggle between the two calls. This allows you to consult privately with the party on each call before you complete the transfer. Web Dialer (Cisco Unified IP Phone 6911 only.) Web Dialer allows you to click-to-dial contacts from the Cisco Unified CM Directory.
Calling Features – Do not display call confirmation—If selected, the Web Dialer Make Call page will not display the next time Web Dialer is used. Calls will automatically be dialed after clicking on a contact from the Cisco Directory. – Disable Auto Close—If selected, the call window does not close automatically after fifteen seconds. Sign Out of Web Dialer (Cisco Unified IP Phone 6911 only.) Select the Sign Out icon in the Make Call or Hang Up page.
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User Options User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to sign in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.
Device You can make changes to your device settings on your phone from the User Options web pages. You can make changes to these device settings on your phone: • Line settings • Speed dials Select a Device From the User Options Web Pages 1. After you have signed in to your User Options web pages, select User Options > Device. The Device Configuration page displays. Toolbar buttons located at the top of the Device Configuration page are specific to the selected device type. 2.
User Options Related Topics Call Forward All, page 17 Change the Voice Message Indicator Setting Per Line 1. Sign in to your User Options web page. 2. Select User Options > Device. 3. Select a phone from the Name drop-down menu. 4. Select Line Settings. 5. If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. 6. In the Message Waiting Lamp area, choose from various settings.
3. Select a phone from the Name drop-down menu. 4. Select Speed Dials. 5. In the Speed Dial Settings area, enter a number and label for a speed-dial button on your phone. 6. Select Save. User Settings Your PIN and password allow you to access different features and services. Use your password to sign in to your User Options web pages and Cisco Web Dialer on your personal computer. For more information, see your system administrator.
User Options Change the Language for Your User Options Web Pages 1. Sign in to your User Options web page. 2. Select User Options > User Settings. 3. In the User Locale area, select an item from the Locale drop-down list. 4. Select Save. Plugins Plugins on your User Options web pages allow you to download and access applications that your system administrator sets up for you. For more information, see your system administrator. Access Plugins 1. Sign in to your User Options web page. 2.
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FAQs and Troubleshooting Frequently Asked Questions Q. When I put a call on hold by pushing the Hold button, why doesn’t pushing the button again resume the call? A. The Hold button is only used to put a call on hold. To resume a call, press the Line button. Q. How do I access a feature using the Feature button? A. You need to press the feature button followed by the number set up for the feature you are trying to access. The number must be pressed within five seconds of pressing the feature button.
Solution Try calling back again. User Options Problem: Cannot Access User Options Web Pages You are unable to access your user options web pages. Possible Cause Your password needs to be reset. Solution See your system administrator.
Product Safety, Security, Accessibility, and Additional Information Safety and Performance Information Power outages and other devices can affect your Cisco Unified IP Phone. Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored.
Additional Information • You can access the Cisco website at this URL: http://www.cisco.com/ • Cisco Unified IP Phone 6901 and 6911 quick reference card, quick start guides, and end-user guide: http://www.cisco.com/en/US/products/ps10326/products_user_guide_list.html • Licensing information: http://www.cisco.com/en/US/products/ps10326/products_licensing_information_listing.html • Cisco international websites: Allows access to international Cisco websites from www.cisco.
Cisco One-Year Warranty Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.
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Index Volume 10 A AAP. See accessibility features access plugins 33 audible alert. See alerts, audible audible message indicator.
Web Dialer 26 D change browser password 32 documentation, related 37 language user options web pages 33 F locale user options web pages 33 FAQs 35 check voice messages 15 flashing. See alerts, visual Cisco Unified CM User Options. See user options footstand Cisco Unified IP Phone 6901 buttons and hardware 3 Cisco Unified IP Phone 6901 5 Cisco Unified IP Phone 6911 11 connections 1 Forced Authorization Codes (FACs), description 20 footstand 5 forward.
Hold button Cisco Unified IP Phone 6901 4 buttons, Cisco Unified IP Phone 6901 4 buttons, Cisco Unified IP Phone 6911 10 settings 30 Cisco Unified IP Phone 6911 9 Call Forward 30 hold description 22 hookflash description 22 hookflash, using to set up conference 20 voice message indicator 31 listen to voice messages 16 locale change for user options web pages 33 log in and out.
Auto Answer with 17 O button Other Pickup, description 18 Cisco Unified IP Phone 6911 10 Speed Dial buttons 31 P set up 31 password. See browser password description 24 personalize voicemail 15 plugins 33 power outage 37 product security 37 programmable feature buttons T Transfer button Cisco Unified IP Phone 6911 10 Cisco Unified IP Phone 6911 9 Transfer, description 25 troubleshooting tips 35 R TTY.
V visual alert. See alerts, visual voice messages. See messages voicemail. See messages Volume Cisco Unified IP Phone 6901 4 Cisco Unified IP Phone 6911 10 W Web Dialer MAC address 26 sign in 26 Web Dialer, description 26 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.
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Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.
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Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.
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Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.
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Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.
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Americas Headquarters Cisco Systems, Inc. San Jose, CA Asia Pacific Headquarters Cisco Systems (USA) Pte. Ltd. Singapore Europe Headquarters Cisco Systems International BV Amsterdam, The Netherlands Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices.
