Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) For Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Contents Your Phone 1 Cisco Unified IP Phone 6921 1 Phone Connections 1 Buttons and Hardware 3 Phone Screen 5 Footstand 6 Higher Viewing Angle 7 Lower Viewing Angle 8 Handset Rest 8 Cisco Unified IP Phone 6941 10 Phone Connections 10 Buttons and Hardware 12 Phone Screen 15 Footstand 15 Higher Viewing Angle 17 Lower Viewing Angle 18 Handset Rest 18 Cisco Unified IP Phone 6945 20 Phone Connections 20 Buttons and Hardware 22 Phone Screen 25 Footstand 25 Higher Viewing Angle 27 Lower Viewing Angle 28 Handset Re
Footstand 35 Higher Viewing Angle 36 Lower Viewing Angle 37 Handset Rest 37 Applications 39 Phone Applications 39 Services 39 Access Services 39 Call History 39 View Call History 40 View Call Record Details 40 Filter Call History 40 Dial From Call History 40 Clear Call History 41 Delete Call Record From Call History 41 Preferences 42 Ring Tones 42 Contrast 42 Phone Information 43 View Phone Information 43 Administrator Settings 43 Contacts 44 Phone Contacts 44 Corporate Directory 44 Search for and Dial a Co
Listen to Voice Messages 50 Calling Features 51 Feature Buttons and Softkeys 51 Agent Greeting 52 Auto Answer 52 Auto Answer with Your Headset 52 Auto Answer with Your Speakerphone 52 Call Back 53 Set up a Call Back Notification 53 Call Forward All 53 Forward Calls on a Primary Line 54 Call Park 54 Park and Retrieve a Call Using Park 54 Park and Retrieve a Call Using Manual Directed Call Park 55 Call Pickup 55 Answer a Call Using Pickup 56 Answer a Call Using Group Pickup and a Group Pickup Number 56 Answer
Divert 59 Divert a Call 59 Do Not Disturb 60 Turn DND On and Off 60 Extension Mobility 60 Enable Extension Mobility 60 Fast Dial 61 Place a Call Using Fast Dial 61 Hold 61 Hold and Resume a Call 61 Swap Between Held and Active Calls on Multiple Lines 61 Put a Call on Hold by Answering a New Call on Another Line 62 Determine if a Shared Line is on Hold 62 Hold Reversion 62 Respond to a Hold Reversion Notification 62 Hunt Groups 62 Sign In and Out of a Hunt Group 63 Intercom 63 Place an Intercom Call 63 Recei
On-hook Dialing 67 Dial a Number On-hook 67 Plus Dialing 67 Dialing an International Number 68 Privacy 68 Enable Privacy on a Shared Line 68 Quality Reporting Tool 68 Report Problems on Your Phone 68 Redial 69 Redial a Number 69 Shared Lines 69 Speed Dial 69 Place a Call with a Speed-Dial Button 70 Place a Call with a Speed-Dial Code 70 Transfer 70 Transfer a Call to Another Number 70 Use Direct Transfer to Connect Calls Across Lines 71 Swap Between Calls Before Completing a Transfer 71 Web Dialer 71 Use We
Change or Create a Line Text Label for Your Phone Display 76 Speed Dial on the Web 77 Set Up Speed-Dial Buttons 77 Set Up Speed-Dial Codes 77 Phone Services 77 Subscribe to a Service 78 Search for Services 78 Change or End Services 78 Change a Service Name 79 Add a Service to an Available Programmable Feature Button 79 User Settings 79 Change Your Browser Password 79 Change Your PIN 80 Change the Language for Your User Options Web Pages 80 Change the Language for Your Phone Display 80 Directory 80 Personal
FAQs and Troubleshooting 87 Frequently Asked Questions 87 Troubleshooting Tips 87 Conference 87 Personal Directory 88 Shared Lines 88 User Options 89 Product Safety, Security, Accessibility, and Related Information 90 Safety and Performance Information 90 Power Outage 90 External Devices 90 Cisco Product Security 91 Accessibility Features 91 Additional Information 91 Warranty 93 Cisco One-Year Limited Hardware Warranty Terms 93 Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.
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Your Phone Cisco Unified IP Phone 6921 The Cisco Unified IP Phone 6921 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.
1 3 7 2 6 192762 5 4 1 DC adaptor port (DC48V). 5 Access port (10/100 PC) connection. 2 AC-to-DC power supply (optional). 6 Handset connection. 3 AC power wall plug (optional). 7 Analog headset connection (optional). 4 Network port (10/100 SW) connection. IEEE 802.3af power enabled.
Your Phone Buttons and Hardware 1 2 17 3 16 4 15 5 14 6 7 1 /.@ 2 ABC DEF 3 1 6 2 8 4 13 GHI 7 PQRS 5 JKL 8 TUV MNO 9 9 WXYZ 0 192525 10 12 11 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). 2 Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.
4 Transfer button Transfers a call. 5 Conference button Creates a conference call. 6 Hold button Places an active call on hold. 7 Navigation bar and Select button The Navigation bar allows you to scroll through menus and highlight items. When phone is on-hook, displays phone numbers from your Placed Call listing (up arrow) or your speed dials (down arrow). The Select button (in the middle of the Navigation bar) allows you to select a highlighted item.
Your Phone 13 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). 14 Messages button Auto-dials your voicemail system (varies by system). 15 Applications button Opens/closes the Applications menu. Use it to access call history, user preferences, phone settings, and phone model information. 16 Contacts button Opens/closes the Directories menu. Use it to access personal and corporate directories. 17 Handset Phone handset.
Footstand If your phone is placed on a table or desk, the footstand can be connected to the back of the phone for a higher or lower viewing angle, depending on your preference.
Your Phone 195159 Higher Viewing Angle Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.
195160 Lower Viewing Angle Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle.
Your Phone 2 3 4 192897 1 1 Remove the handset from the cradle and pull the plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Hold the tab between two fingers, with the corner notches facing you. Make sure the tab lines up evenly with the slot in the handset cradle. 4 Press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.
Cisco Unified IP Phone 6941 The Cisco Unified IP Phone 6941 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone.
Your Phone 1 3 7 2 6 192762 5 4 1 DC adaptor port (DC48V). 5 Access port (10/100 PC) connection. 2 AC-to-DC power supply (optional). 6 Handset connection. 3 AC power wall plug (optional). 7 Analog headset connection (optional). 4 Network port (10/100 SW) connection. IEEE 802.3af power enabled. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.
Buttons and Hardware 1 2 3 17 4 16 5 15 6 14 7 8 13 9 192526 10 12 12 11 OL-23813-01
Your Phone 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). 2 Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.
8 Navigation bar and Select button The Navigation bar allows you to scroll through menus and highlight items. When phone is on-hook, displays phone numbers from your Placed Call listing (up arrow) or your speed dials (down arrow). The Select button (in the middle of the Navigation bar) allows you to select a highlighted item. 9 Headset button Toggles the headset on or off. When the headset is on, the button is lit. 10 Speakerphone button Toggles the speakerphone on or off.
Your Phone Phone Screen 1 Header Displays date, time, and directory number. 2 Line text label with icon Displays text label and icon for phone or intercom line, speed-dial numbers, or services, depending on your configuration. 3 Primary line details and other phone information Displays line label and call details for the primary line, and other phone information such as placed calls, speed dials, and phone menu listings.
2 194407 1 1 16 Footstand slots for a higher viewing angle 2 Footstand slots for a lower viewing angle OL-23813-01
Your Phone 195159 Higher Viewing Angle Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.
195160 Lower Viewing Angle Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle.
Your Phone 2 3 4 192897 1 1 Remove the handset from the cradle and pull the plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Hold the tab between two fingers, with the corner notches facing you. Make sure the tab lines up evenly with the slot in the handset cradle. 4 Press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.
Cisco Unified IP Phone 6945 The Cisco Unified IP Phone 6945 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone.
Your Phone 1 3 8 2 7 6 199282 5 4 1 DC adaptor port (DC48V). 5 Access port (10/100/1000 PC) connection. 2 AC-to-DC power supply (optional). 6 Auxiliary port. 3 AC power wall plug (optional). 7 Handset connection. 4 Network port (10/100/1000 SW) 8 connection. IEEE 802.3af power enabled. Analog headset connection (optional). Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.
Buttons and Hardware 1 2 3 17 4 16 5 15 6 14 7 8 13 9 192526 10 12 22 11 OL-23813-01
Your Phone 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). 2 Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.
8 Navigation bar and Select button The Navigation bar allows you to scroll through menus and highlight items. When phone is on-hook, displays phone numbers from your Placed Call listing (up arrow) or your speed dials (down arrow). The Select button (in the middle of the Navigation bar) allows you to select a highlighted item. 9 Headset button Toggles the headset on or off. When the headset is on, the button is lit. 10 Speakerphone buttonn Toggles the speakerphone on or off.
Your Phone Phone Screen 1 Header Displays date, time, and directory number. 2 Line text label with icon Displays text label and icon for phone or intercom line, speed-dial numbers, or services, depending on your configuration. 3 Primary line details and other phone information Displays line label and call details for the primary line, and other phone information such as placed calls, speed dials, and phone menu listings.
2 199283 1 1 26 Footstand slots for a higher viewing angle 2 Footstand slots for a lower viewing angle OL-23813-01
Your Phone 195159 Higher Viewing Angle Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.
195160 Lower Viewing Angle Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle.
Your Phone 2 3 4 192897 1 1 Remove the handset from the cradle and pull the plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Hold the tab between two fingers, with the corner notches facing you. Make sure the tab lines up evenly with the slot in the handset cradle. 4 Press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.
Cisco Unified IP Phone 6961 The Cisco Unified IP Phone 6961 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone.
Your Phone 1 3 7 2 6 192617 5 4 1 DC adaptor port (DC48V). 5 Access port (10/100 PC) connection. 2 AC-to-DC power supply (optional). 6 Handset connection. 3 AC power wall plug (optional). 7 Headset connection (optional). 4 Network port (10/100 SW) connection. IEEE 802.3af power enabled. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.
Buttons and Hardware 1 2 17 3 16 4 15 5 14 6 7 1 /.@ 4 13 GHI 7 PQRS 2 ABC 5 JKL 8 TUV 8 3 DEF 6 MNO 9 9 WXYZ 0 192527 10 12 11 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). 2 Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.
Your Phone 4 Transfer button Transfers a call. 5 Conference button Creates a conference call. 6 Hold button Places an active call on hold. 7 Navigation bar and Select button The Navigation bar allows you to scroll through menus and highlight items. When phone is on-hook, displays phone numbers from your Placed Call listing (up arrow) or your speed dials (down arrow). The Select button allows you to select a highlighted item.
12 Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit. 13 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). 14 Messages button Auto-dials your voice messaging system (varies by system). 15 Applications button Opens/closes the Applications menu. Use it to access call history, user preferences, phone settings, and phone model information. 16 Contacts button Opens/closes the Directories menu.
Your Phone Footstand If the phone is placed on a table or desk, the footstand can be connected to the back of your phone for a higher or lower viewing angle, depending on your preference. 2 1 194406 CISCO 1 Footstand slots for a higher viewing angle 2 Footstand slots for a lower viewing angle Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.
195159 Higher Viewing Angle 36 OL-23813-01
Your Phone 195160 Lower Viewing Angle Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.
2 3 4 192897 1 1 Remove the handset from the cradle and pull the plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Hold the tab between two fingers, with the corner notches facing you. Make sure the tab lines up evenly with the slot in the handset cradle. 4 Press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.
Applications Phone Applications Phone applications allow you to access the following: • Services • Call History • Preferences • Phone Information • Administrator Settings (For system administrators only.) Services Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). The services available for your phone depend on the phone system configuration and the services you are subscribed to.
The caller ID is displayed with the call icon. If the caller ID is unavailable, then the phone number is displayed. If the phone number is unavailable, then “Unknown” is displayed. All Call History items are integrated into one list and are ordered by time (latest to oldest). There is 150 call limit per phone and not per line. For example, if a phone has multiple lines, the 150 call limit is for all lines combined. You can sort the Call History list by all lines, each line, or by missed calls.
Applications – Pick up the handset. – Press the speakerphone or headset button. Edit Number From Call History 1. Press the Applications button . 2. Select Call History. (Use the Navigation bar and button to scroll and select.) 3. Select All Lines or the line that you want to view. 4. Select the call you want to edit. 5. Press the EditDial softkey (you may need to press the more softkey first). 6.
Preferences Preferences allows you to set these user preferences: • Ring Tone • Contrast Ring Tones You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone. Change Ringtone for a Line 1. Press the Applications button . 2. Select Preferences. (Use the Navigation bar and button to scroll and select.) 3. Select Ringtone. 4. Select a ringtone. 5. Press the Play softkey to play a sample. 6.
Applications Phone Information Phone Information allows you to view the following model information for your phone: • Model Number • IP Address • MAC Address • Unified Video Advantage • Active Load • Inactive Load • Last Upgrade • Active Server • Stand-by-Server • Backlight On Time • Backlight On Duration • Backlight Idle Timeout • Days Backlight Not Active View Phone Information 1. Press the Applications button . 2. Select Phone Information. (Use the Navigation bar and button to scroll and select.) 3.
Contacts Phone Contacts The Cisco Unified IP Phones 6921, 6941, 6945, and 6961 provide you with access to corporate and personal contacts using these directories: • Corporate Directory • Personal Directory Corporate Directory The corporate directory contains corporate contacts that you can access on your phone. Your system administrator sets up and maintains the directory. You can dial calls from your corporate directory in two ways: • When you are not on another call. • When you are on another call.
Contacts – Press the contact label number. – Press a line button. – Press the Speakerphone button – Press the Headset button . . – Pick up the handset. Search for and Dial a Contact While on a Call 1. Press the Contacts button . 2. Select Corporate Directory. (Use the Navigation bar and button to scroll and select.) 3. Select any of these criteria to search for a co-worker: – First name – Last name – Number 4. Enter the information, then select Search > Dial. 5.
Personal Directory Options From your phone, you can use personal directory options to: • Sign in and out • Add an entry • Search for an entry • Dial a number • Delete an entry • Edit an entry Sign In and Out of Personal Directory 1. Press the Contacts button . 2. Select Personal Directory. (Use the Navigation bar and button to scroll and select.) 3. Enter your user ID and PIN (provided by your system administrator), then press the Submit softkey. 4. Select the Exit softkey, twice, to sign out.
Contacts 4. Enter the search criteria information, then press the Submit softkey. The name displays. 5. Press the Select softkey. Dial a Number from Personal Directory 1. Sign in to Personal Directory and search for an entry. (Use the Navigation bar and button to scroll and select.) 2. Select the number that you want to dial. 3. To dial a contact, use one of these options: – Press the Dial softkey. – Press a line button. – Press the Speakerphone button – Press the Headset button . .
Fast-Dial Codes with Personal Directory Using the phone, you can: • Assign a fast-dial code to a Personal Directory entry • Place a call using a fast-dial code • Delete a fast-dial code Assign a Fast-Dial Code to a Personal Directory Entry 1. Sign in to Personal Directory. (Use the navigation bar and button to scroll and select.) 2. Enter the name information and press the Submit softkey. 3. Select the name, then press the FastDial softkey. 4. Select a number and press the Select softkey. 5.
Messages Voice Messages Voice messages are stored on your voicemail system. Your company determines the voicemail system your phone uses. You can: • Personalize your voicemail • Check for voice messages • Listen to voice messages Personalize Your Voicemail Press the Messages button , then follow the voice prompts. Check for Voice Messages Check for voice messages in any of these ways: • Look at the visual message indicator lamp on your handset.
Related Topics • Change the Voice Message Indicator Setting Per Line, page 75 • Change the Audible Voice Message Indicator Setting Per Line, page 76 Listen to Voice Messages There are two ways you can listen to voice messages: • Press the Messages button to listen to voice messages left on any line. • Press a line button, then press Messages to hear only the voice messages for that line.
Calling Features Feature Buttons and Softkeys Depending upon how your system administrator sets up your phone, some features included in this guide might not be available to you. This table provides information about some of the features that are available on dedicated feature buttons, and some of the features that are set up by your system administrator either on programmable feature buttons or softkeys.
Dedicated Feature Button Programmable Feature Button Softkey Other Pickup X X Privacy X Quality Reporting Tool (QRT) X Redial X X Speed Dial X X Speed Dial Line Status X Feature Name Transfer X X Agent Greeting The Agent Greeting feature allows an agent to create and update a prerecorded greeting that plays at the beginning of a call, such as a customer call, before the agent begins the conversation with the caller.
Calling Features Call Back Call Back allows you to receive an audio and visual notification on your phone when a busy or unavailable party becomes available. Set up a Call Back Notification 1. Press the Callback softkey while listening to the busy tone or ring sound. A confirmation screen displays on the phone. 2. Press the Exit softkey to return to the main screen, if desired. Your phone alerts you when the line is free. 3. Press the Dial softkey to place the call again, if desired.
Forward Calls on a Primary Line 1. Press the Fwd All softkey. 2. Enter the target phone number. (Depending on how your voicemail system is set up, you may be able to press the Messages button to forward all calls to voicemail.) Visual confirmation displays on your screen for as long as the feature is enabled. 3. To cancel call forwarding, press Fwd OFF. To forward calls on other lines, go to your User Options Web pages.
Calling Features Park and Retrieve a Call Using Manual Directed Call Park 1. During a call, press the Transfer button . 2. Enter the Directed Call number where you will park the call. 3. Press Transfer again to finish parking the call, then hang up. You have a limited time to retrieve a parked call before it reverts to ringing at the original number. 4. Retrieve the call, from any other Cisco Unified IP Phone in your network as follows: a. Enter the park retrieval prefix. b.
Answer a Call Using Pickup 1. Press the PickUp softkey to transfer a ringing call within your pickup group to your phone. If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line button, then press PickUp. If your phone supports auto-pickup, you are connected to the call. 2. If the call rings, press the Answer softkey to connect to the call. Answer a Call Using Group Pickup and a Group Pickup Number 1.
Calling Features Call Waiting Call Waiting provides cues to notify you that a new call is ringing on your phone when you are talking on another call, including: • A call waiting tone (single beep) • An amber flashing line button Respond to a Call Waiting Notification (Your system administrator must set up multiple lines on your phone before you can use this feature.) To answer the ringing call, press the flashing amber line button.
Place a Call Using a Client Matter Code 1. Dial a number. 2. After the tone, enter a client matter code (CMC). Place a Call Using a Forced Authorization Code 1. Dial a number. 2. After the tone, enter a forced authorization code (FAC). Conference Conference allows you to talk simultaneously with multiple parties. When you are talking on a call, use Conference to dial another party and add them to the call.
Calling Features Combine Calls Across Lines to Create a Conference This task requires multiple phone lines. 1. Verify that you have two connected calls and that one of the calls is active (not on hold). 2. Press the Conference button . 3. Press the line button for the other (held) call. The conference begins. (The conference is established on the line with the active call.
Do Not Disturb Do Not Disturb (DND) allows you to turn off either the ringer on your phone, or the ringer and any other audible or visual notification that you have an incoming call. When the ringer and notifications are turned off, the call is sent directly to your voicemail system. Your system administrator sets up a line button on your phone for DND, but you can change your DND options from your User Options web pages.
Calling Features 7. Select EM Service (name can vary). 8. When prompted to sign out, press the Yes softkey. Fast Dial Fast Dial allows you dial a phone number from the Fast Dial service on your phone. Before you can use Fast Dial on your phone, you must set up Fast Dial on your User Options Web pages. Related Topics Fast Dials, page 82 Place a Call Using Fast Dial (Before you can use Fast Dial on your phone, you must set up Fast Dial on your User Options Web pages.) 1. Press the Contacts button . 2.
Put a Call on Hold by Answering a New Call on Another Line If your phone supports multiple lines, and you are already on a call when a new call rings, answering the new call puts the first call on hold automatically. To answer the new call in this case, press the flashing amber line button or the Answer softkey. Determine if a Shared Line is on Hold Look for a flashing red line button and the hold icon .
Calling Features Sign In and Out of a Hunt Group 1. Press the Hunt Group button to sign in. Visual confirmation displays briefly. 2. Press the button again to sign out. Signing out of a hunt group does not prevent non-hunt group calls from ringing your phone. Intercom Intercom allows you to place and receive one-way calls using a dedicated intercom line.
Line Status Indicators Line Status indicators show the state of a line. Icon Indicator Line is in use. Line is idle. Line is in Do Not Disturb (DND) state. Line is ringing. (Only for Call Pickup.) Line Status indicators can be set up on speed dial buttons by your system administrator, and can be used with these features: • Speed Dial—Allows you to monitor the status of (and dial) a specific number on a speed-dial button.
Calling Features Trace a Suspicious Call Press the Malicious Caller ID button to send a silent notification message to your system administrator. When the silent notification message is sent, your phone provides both a visual and audible confirmation. Meet Me Meet Me allows you to call a predetermined number at a scheduled time to host or join a conference. The conference begins when the host connects. Participants who call the conference before the host has joined hear a busy tone and must dial again.
• When you answer the call on your desk phone, the remote destinations stop ringing, are disconnected, and display a missed call message. • When you answer the call on one remote destination, the other remote destinations and desk phone stop ringing, are disconnected, and a missed call message is shown on the other remote destinations.
Calling Features Monitor and Record The Monitoring and Recording feature allows you to monitor and record calls if desired. Your system administrator enables this feature, which can be set up for automatic recording of all calls or recording of calls on a per-call basis. Users may hear notification tones during call monitoring and recording. By default, the person who monitors the call and records it (if also configured) does not hear the notification tones.
Dialing an International Number 1. Press and hold the “*” key for at least 1 second. The + sign is entered as the first digit in the phone number. (The corresponding tone stops to indicate that the * has changed to a + sign.) 2. Dial the international number. Privacy Privacy allows you to prevent others who share your line from seeing information about your calls. Privacy applies to all shared lines on your phone.
Calling Features The information is sent to your system administrator. Redial Redial allows you to call the most recently dialed phone number by pressing a button. Redial a Number Press the Redial softkey. To place the call on a particular phone line, get a dial tone on that line, then press the Redial softkey. Shared Lines Shared lines allow you to use one phone number for multiple phones.
• Speed-Dial Buttons—Allow you to quickly dial a phone number from one or more line buttons set up for speed dialing. • Speed-Dial Codes—Allow you to dial a phone number from a code (sometimes referred to as abbreviated dialing). If your system administrator has set up the Line Status feature, you can monitor the status of a speed-dial line by using the line status indicators.
Calling Features 2. Press the Transfer button . 3. Enter the transfer recipient’s phone number (or press a speed dial button). 4. Wait for the recipient to answer. (Or, skip to Step 5 while the call is ringing.) 5. Press the Transfer button again. The transfer is complete. Use Direct Transfer to Connect Calls Across Lines This task requires multiple phone lines. 1. Verify that you have two connected calls and that one of the calls is active (not on hold). 2. Press the Transfer button . 3.
Use Web Dialer with Another Online Corporate Directory 1. Sign in to a Web Dialer-enabled corporate directory and search for co-workers. 2. Select the number that you want to dial. 3. When prompted, enter your user ID and password. 4. If this is your first time using Web Dialer, review the preferences on the Make Call page. 5. Select Dial. The call is now placed on your phone. 6. To end a call, select Hang up or hang up from your phone. Set Up, View, or Change Web Dialer Preferences 1.
User Options User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to sign in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.
6. Select Login. The Cisco Unified CM User Options home page displays. From this page you can select User Options to select a device, access User Settings, Directory features, your Personal Address Book, and Fast Dials. 7. To sign out of user options, select Logout. Device You can make changes to your device settings on your phone from the User Options web pages.
User Options Related Topics Do Not Disturb, page 60 Line Settings Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, visual and audio message-waiting indicators, voice-message indicators, ring patterns, and other line-specific settings.
6. In the Message Waiting Lamp area, choose from various settings. Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message. 7. Select Save. Change the Audible Voice Message Indicator Setting Per Line 1. Sign in to your User Options web page. 2. Select User Options > Device. 3. Select a phone from the Name drop-down menu. 4. Select Line Settings. 5.
User Options 3. Select a phone from the Name drop-down menu. 4. Select Line Settings. 5. If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. 6. In the Line Text Label area, enter a text label. 7. Select Save. Speed Dial on the Web Depending on how your phone has been set up, you can use speed-dial buttons and speed-dial codes, which you can set up on your User Options Web pages. Set Up Speed-Dial Buttons 1.
If only one service is set up, the service opens by default. If more than one service is set up, select an option from the menu on the phone display. Select a service by using one of these feature buttons: (a feature button that your system administrator sets up) Messages Application Contacts Subscribe to a Service 1. Sign in to your User Options web page. 2. Select User Options > Device. 3. Select a phone from the Name drop-down menu. 4. Select Phone Services. 5. Select Add New. 6.
User Options Change a Service Name 1. Sign in to your User Options web page. 2. Search for services. 3. Select a service name. 4. Change the information and select Save. Add a Service to an Available Programmable Feature Button 1. Sign in to your User Options web page. 2. Select User Options > Device. 3. Select a phone from the Name drop-down menu. 4. Select Service URL. Your system administrator sets up a service URL button for your phone. 5. Select a service from the Button Service drop-down list. 6.
Change Your PIN 1. Sign in to your User Options web pages. 2. Select User Options > User Settings. 3. Enter your Current PIN. 4. Enter your New PIN. 5. Reenter your new PIN in the Confirm PIN field. 6. Select Save. Change the Language for Your User Options Web Pages 1. Sign in to your User Options web page. 2. Select User Options > User Settings. 3. In the User Locale area, select an item from the Locale drop-down list. 4. Select Save. Change the Language for Your Phone Display 1.
User Options Personal Address Book You can add, delete, or update personal address book entries from the User Options web page. Add a New PAB Entry 1. Sign in to your User Options web page. 2. Select User Options > Personal Address Book. 3. Select Add New. 4. Enter information for the entry. 5. Select Save. Search for a PAB Entry 1. Sign in to your User Options web page. 2. Select User Options > Personal Address Book. 3. Specify search information and select Find. Edit a PAB Entry 1.
Assign a Feature Button for Personal Address Book 1. Sign in to your User Options web page. 2. Select User Options > Device. 3. Select a phone from the Name drop-down menu. 4. Select Service URL. Your system administrator sets up your phone to display services. For more information, see your system administrator. 5. Select the Personal Address Book service from the Button drop-down list box. 6. Enter a phone label for the button. 7. Select Save. 8.
User Options 3. Select Add New. 4. Use the Search Options area to find the appropriate PAB entry. 5. Select a phone number in the Search Results area. 6. Change the Fast Dial code, if desired. 7. Select Save. Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 1. Sign in to your User Options web page. 2. Select User Options > Fast Dials. 3. Select Add New. 4. Change the Fast Dial code, if desired. 5. Enter a phone number. 6. Select Save. Search for a Fast Dial Entry 1.
3. Select one or more entries. 4. Select Delete Selected. Mobility Settings When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone. Related Topics Mobile Connect, page 65 Add a New Remote Destination 1.
User Options 9. Select one of these ringing options: – Always ring this destination. – Ring this destination only if the caller is in the allowed access list that you select. – Do not ring this destination if the caller is in the blocked access list that you select. 10. Select Save. Create an Access List 1. Sign in to your User Options web page. 2. Select User Options > Mobility Settings > Access Lists. 3. Select Add New. 4. Enter a name to identify the access list and a description (optional). 5.
Access Plugins 1. Sign in to your User Options web page. 2. Select User Options > Plugins. You can view plugins only if your system administrator has set them up for you.
FAQs and Troubleshooting Frequently Asked Questions Q. Why don’t I see the icons shown in the documentation on my phone screen? A. Many of the phone screen icons are applicable only to the Cisco Unified IP Phone 6941. Q. Can I use the second line on my Cisco Unified IP Phone 6921 as a feature button? A. Yes. If you do not require two phone lines, your system administrator can set up a feature on your second line. Q.
Problem: Meet-Me Conference Busy Tone You hear a busy tone after dialing into a Meet-Me conference. Possible Cause The conference host has not yet joined the conference. Solution Try calling back again. Personal Directory Problem: Cannot Sign In to Personal Directory You are unable to sign in to your personal directory. Make sure you are using your personal identification number (PIN) to sign in, and not your password. Possible Cause Your PIN needs to be reset. Solution See your system administrator.
FAQs and Troubleshooting User Options Problem: Cannot Access User Options Web Pages You are unable to access your user options web pages. Possible Cause Your password needs to be reset. Solution See your system administrator. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.
Product Safety, Security, Accessibility, and Related Information Safety and Performance Information Power outages and other devices can affect your Cisco Unified IP Phone. Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored.
Product Safety, Security, Accessibility, and Related Information Cisco Product Security This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws.
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Warranty Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.
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Index answer A Auto Answer with headset 52 AAP.
Auto Answer Navigation bar 14 description 52 programmable feature 13 with headset 52 Select 14 with speakerphone 52 softkeys 13 Speakerphone 14 Transfer 13 B Volume 14 BLF. See Line Status Cisco Unified IP Phone 6945 22 browser password, change 79 Applications 24 Busy Lamp Features.
softkeys 32 Call Pickup Speakerphone 33 description 55 Transfer 33 Group Pickup number 56 Volume 34 Group Pickup phone number 56 feature table 51 Other Pickup 56 Pickup 56 call record C delete 41 Call Back description 53 set up notification 53 Call Forward All conditional 53 view details 40 Call Waiting description 57 respond to notification 57 calling features description 53 Agent Greeting 52 set up Auto Answer 52 on all lines 75 Call Back 53 on primary line 54 Call Forward All 53 unc
Meet Me 65 footstand 6 Mobile Connect 65 handset rest 8 Monitor and Record 67 screen Mute 67 description 5 On-hook Dialing 67 location 3 Plus Dialing 67 Cisco Unified IP Phone 6941 Privacy 68 buttons and hardware 12 QRT 68 connections 10 Redial 69 footstand 15 Shared Lines 69 handset rest 18 Speed Dial 69 screen Transfer 70 description 15 Web Dialer 71 location 13 caution, external devices 90 change Cisco Unified IP Phone 6945 buttons and hardware 22 browser password 79 connecti
search for a contact while on a call 45 using 58 conference personal directory 45 add a party 58 add a contact 46 button delete a contact 47 Cisco Unified IP Phone 6921 4 dial a contact 47 Cisco Unified IP Phone 6941 13 edit a contact 47 Cisco Unified IP Phone 6945 23 fast-dial codes 48 Cisco Unified IP Phone 6961 33 search for a contact 46 combine calls across lines 59 sign in and out 46 description 58 contrast 42 end 59 corporate directory 44 Meet Me 65 dial 44 remove participants 5
from call history 40 E on-hook 67 personal directory contact 47 edit Direct Transfer 70 call history number 41 Directed Call Park fast dials 83 description 54 PAB entry 81 personal directory contact 47 manual 55 directory 44 EM description 60 corporate 44 enable 60 dial a contact 44 dial a contact while on a call 45 enable search for a contact 44 EM 60 search for a contact while on a call 45 Privacy 68 with Web Dialer 72 end conference 59 personal 45 phone services 78 add a contact 4
using fast dial 61 search 83 fast-dial codes location 5 rest 8 Cisco Unified IP Phone 6941 assign to Personal Directory 48 light strip 13 delete from personal directory 48 location 14 fast-dials place a call with a fast-dial code 48 rest 18 Cisco Unified IP Phone 6945 feature buttons and softkeys table 51 light strip 23 features. See calling features location 24 filter call history 40 rest 28 flashing.
Cisco Unified IP Phone 6961 33 L description 61 on shared lines 62 language swap between calls 61 change for user options web pages 80 with a new call 62 change phone display 80 Hold Reversion Web Dialer settings 72 description 62 LED. See lights notification 62 lights responding to notification 62 Hunt Group amber, flashing 4 green description 62 flashing 4 sign in and out 63 steady 4 handset 3 red I flashing 4 icons, Line Status 64 iDivert.
logs. See Call History Mobile Connect add remote destination 84 create access list 85 M description 65 MAC address switch from Desk to Mobile Phone 66 phone information 43 from Mobile Phone to Desk 66 Web Dialer 72 Malicious Caller ID.
O phone problem, report with QRT 68 phone services On-hook Dialing access 39 description 67 add to button 79 dial a number 67 change name 79 Other Pickup answer 56 description 55 search for 78 subscribe to 78 pickup. See Call Pickup placed calls 39 plugins 86 P Plus Dialing PAB description 67 add 81 power outage 90 assign to a feature button 82 preferences 42 delete 81 contrast 42 edit 81 ringtones 42 search 81 Web Dialer 72 park. See Call Park Privacy password.
location 32 R search received calls 39 corporate directory 44 Redial fast dials 83 a number 69 PAB 81 description 69 personal directory 46 redirect a call 59 phone services 78 related documentation 91 security, product 91 remote destination. See user options Select button. See Navigation bar remove participants from conference 59 services.
Auto Answer with 52 Cisco Unified IP Phone 6941 13 button Cisco Unified IP Phone 6945 23 Cisco Unified IP Phone 6921 4 Cisco Unified IP Phone 6961 33 Cisco Unified IP Phone 6941 14 description 70 Cisco Unified IP Phone 6945 24 Direct Transfer 71 Cisco Unified IP Phone 6961 33 swap 71 Speed Dial buttons 77 description 69 troubleshooting tips 87 TTY.
delete entry 81 W edit entry 81 search for entry 81 plugins 86 warranty 93 Web Dialer sign in and out 73 change preferences 72 user settings description 71 change browser password 79 MAC address 72 change phone display language 80 set up preferences 72 change user options web pages language 80 sign in 71 user preferences.
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Americas Headquarters Cisco Systems, Inc. San Jose, CA Asia Pacific Headquarters Cisco Systems (USA) Pte. Ltd. Singapore Europe Headquarters Cisco Systems International BV Amsterdam, The Netherlands Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries.
