Cisco Wide Area Application Engine 7326 Hardware Installation Guide January 2007 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
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CONTENTS Preface xi Purpose xi Audience xii Organization xii Conventions xiii Related Documentation xv Obtaining Documentation xvii Cisco.
Contents ACNS Software Description 1-5 WAFS Software Description 1-5 Hardware Features 1-6 Front Panel Control Buttons 1-7 LED Indicators 1-7 Input/Output Ports and Connectors 1-11 Ethernet Port Connectors 1-12 Serial Port Connector 1-13 Ultra320 SCSI Controller System Board Connectors 1-14 Fibre Channel Connector 1-15 Inline Network Adapter Description 1-16 Form and Function 1-16 Ports and LED Indicators 1-18 Inline Network Adapter Cabling Requirements 1-19 Installation Scenarios and Cabling Examples for
Contents Installing the Wide Area Application Engine 7326 3-5 Installing the Chassis on a Tabletop 3-11 Connecting Cables 3-12 Connecting Power and Booting the System 3-13 Checking the LEDs 3-14 Removing or Replacing a WAE 3-14 CHAPTER 4 Installing Hardware Options 4-1 Removing the Cover and Bezel 4-1 Working with Adapters 4-3 Adapter Installation Considerations 4-5 Installing an Adapter 4-6 Completing the Installation 4-11 Installing the WAE Cover and Bezel 4-12 Installing a Hard Disk Drive 4-13 CHAPT
Contents Troubleshooting the Ethernet Controller 5-12 Network Connection Problems 5-12 Ethernet Controller Troubleshooting Chart 5-13 Identifying Problems Using Trouble Indicators and Status LEDs 5-15 Power Supply LEDs 5-16 System Error LED 5-16 Diagnostic Panel LEDs 5-18 Remind Button 5-21 Using Light Path Diagnostics 5-21 Undetermined Problems 5-25 Problem-Solving Tips 5-27 Symptoms and Solutions 5-28 Beep Symptoms 5-28 No Beep Symptoms 5-33 System Error LED and the Diagnostic Panel LEDs 5-33 Diagnostic
Contents Adapter Specifications A-5 APPENDIX B Maintaining the Wide Area Application Engine B-1 Maintaining Your Site Environment B-1 Temperature B-2 Humidity B-3 Altitude B-3 Dust and Particles B-3 Corrosion B-4 Electrostatic Discharge B-4 Electromagnetic and Radio Frequency Interference B-4 Magnetism B-5 Shock and Vibration B-5 Power Source Interruptions B-6 Using Power Protection Devices B-7 Surge Protectors B-7 Line Conditioners B-7 Uninterruptible Power Supplies B-8 APPENDIX C Using the Configur
Contents Cisco Wide Area Application Engine 7326 Hardware Installation Guide x OL-6831-02
Preface This preface describes the purpose of the Cisco Wide Area Application Engine 7326 Hardware Installation Guide, who should read it, how it is organized, and its document conventions.
Preface Audience installation procedures covered in this guide, you will then use the appropriate companion publications to configure your system. (See the “Related Documentation” section on page xv.) Audience To use this installation guide, you should be familiar with internetworking equipment and cabling, and have a basic knowledge of electronic circuitry and wiring practices.
Preface Conventions Chapter Title Description Chapter 4 Installing Hardware Options Describes how to install adapters and hard disk drives. Chapter 5 Troubleshooting the System Hardware Describes troubleshooting procedures for the hardware installation. Appendix A Wide Area Application Engine 7326 Hardware Specifications Gives a summary of the hardware features and specifications.
Preface Conventions Screen examples use the following conventions: Convention screen font boldface screen Description Terminal sessions and information the system displays are in screen font. Information you must enter is in boldface screen font. font italic screen font Variables for which you supply values are in italic screen font. ^ The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.
Preface Related Documentation Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device.
Preface Related Documentation The WAFS software document set includes the following documents: • Release Notes for Cisco WAFS • Cisco WAFS 3.0 Quick Installation Guide • Cisco WAFS 3.0 Configuration Guide • Cisco WAFS 3.0 Command Reference • Cisco WAFS 3.0 User Guide • Cisco WAFS 3.
Preface Obtaining Documentation Obtaining Documentation Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems. Cisco.com You can access the most current Cisco documentation at this URL: http://www.cisco.com/techsupport You can access the Cisco website at this URL: http://www.cisco.
Preface Documentation Feedback Cisco Ordering tool: http://www.cisco.com/en/US/partner/ordering/ Cisco Marketplace: http://www.cisco.com/go/marketplace/ Ordering Documentation Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL: http://www.cisco.com/go/marketplace/ Cisco will continue to support documentation orders using the Ordering tool: • Registered Cisco.
Preface Cisco Product Security Overview You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address: Cisco Systems Attn: Customer Document Ordering 170 West Tasman Drive San Jose, CA 95134-9883 We appreciate your comments. Cisco Product Security Overview Cisco provides a free online Security Vulnerability Policy portal at this URL: http://www.cisco.com/en/US/products/products_security_vulnerability_policy.
Preface Obtaining Technical Assistance Reporting Security Problems in Cisco Products Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT: • Emergencies — security-alert@cisco.
Preface Obtaining Technical Assistance service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller. Cisco Technical Support & Documentation Website The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL: http://www.cisco.
Preface Obtaining Technical Assistance solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL: http://www.cisco.com/techsupport/servicerequest For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.
Preface Obtaining Additional Publications and Information Obtaining Additional Publications and Information Information about Cisco products, technologies, and network solutions is available from various online and printed sources. • Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL: http://www.cisco.
Preface Obtaining Additional Publications and Information • Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL: http://www.cisco.com/ipj • Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL: http://www.cisco.com/en/US/products/index.
1 C H A P T E R Introducing the Cisco Wide Area Application Engine This chapter provides a basic functional overview of the Cisco Wide Area Application Engine 7326 (WAE-7326), and describes the hardware, major components, and front and back panel indicators and controls.
Chapter 1 Introducing the Cisco Wide Area Application Engine Introduction When WAAS software is installed, the WAE appliance can function as either a Central Manager or as an Application Acceleration Engine. When ACNS software is installed, the WAE appliance functions as a Content Engine or one of the other ACNS device modes (Content Router or Content Distribution Manager). When WAFS software is installed, the WAE appliance functions as a File Engine. (See Figure 1-1.
Chapter 1 Introducing the Cisco Wide Area Application Engine Introduction The WAE-7326 includes two integrated Broadcom Gigabit Ethernet controllers, which support connection to a 10-Mbps, 100-Mbps, or 1000-Mbps network. The WAE includes large data-storage and hot-swap capability. The WAE-7326 supports up to six 25.4 mm (1-inch) slim, 3.5-inch hot-swap hard disk drives installed on Ultra-Slim hard disk drive trays in the hot-swap bays.
Chapter 1 Introducing the Cisco Wide Area Application Engine Software Functional Description Software Functional Description The operation of the WAE is dependent on the software application that is installed on it.
Chapter 1 Introducing the Cisco Wide Area Application Engine Software Functional Description ACNS Software Description With ACNS software installed, the WAE appliance functions as a Content Distribution Manager, Content Engine, or Content Router. The Content Distribution Manager provides a graphical user interface to manage registered Content Engines and Content Routers.
Chapter 1 Introducing the Cisco Wide Area Application Engine Hardware Features • Policy-based prepositioning • Global locking and coherency • Native end-to-end CIFS/NFS support • Web-based centralized control and management • Branch file server replacement Hardware Features This section illustrates and describes the front and back panel controls, ports, and LED indicators on the WAE-7326.
Chapter 1 Introducing the Cisco Wide Area Application Engine Hardware Features 1 Rack release latch 6 Release latch 2 Hard disk drive activity LED 7 Disk drive activity LED 3 Hard disk drive status LED 8 DVD-ROM drive activity LED 4 Operator information panel 9 DVD-ROM drive eject button 5 Disk eject button Front Panel Control Buttons Table 1-1 describes the front panel control buttons.
Chapter 1 Introducing the Cisco Wide Area Application Engine Hardware Features Table 1-2 Front Panel LEDs (continued) LED 3 Hard disk drive status Color State Description Amber On Drive has failed. Flashing Drive is being rebuilt. slowly (One flash per second) 4 Flashing rapidly (Three flashes per second) Controller is identifying the drive. Operator information panel: System-error Green On System error has occurred. Information Green On Noncritical error has occurred.
Chapter 1 Introducing the Cisco Wide Area Application Engine Hardware Features Figure 1-3 Back Panel LEDs and Connectors 2 TX/RX 12 11 10 9 LINK TX/RX 4 5 6 7 137693 3 1 LINK 8 1 Ethernet link status LED 7 Power cord connector and LED 2 Ethernet activity LED 8 USB connectors (not supported) 3 System locator LED 9 Video connector (not supported) 4 ASM connector (not supported) 10 Mouse connector1 5 Remote Supervisor Adapter II connector (not 11 Keyboard connector1 supported
Chapter 1 Introducing the Cisco Wide Area Application Engine Hardware Features Table 1-3 Back Panel LEDs LED Color State Description 1 Ethernet link status Green On Active link connection on the 10BASE-T, 100BASE-TX, or 1000BASE-TX interface for the Ethernet port. 2 Ethernet activity Green On Server is transmitting to or receiving signals from the Ethernet LAN that is connected to the Ethernet port. 3 System locator Green On Visually locate the device among other devices.
Chapter 1 Introducing the Cisco Wide Area Application Engine Hardware Features Table 1-4 Fibre Channel Adapter LEDs LED State Description Green On Power is on. Amber On Green On Amber Off Green Off Amber On Signal has been acquired. (The Fibre Channel adapter firmware is performing or waiting to perform Fibre Channel loop initialization.) Green Off Loss of synchronization. Amber Flashing Green Flashing Amber Flashing Fibre Channel adapter is on line. Firmware error.
Chapter 1 Introducing the Cisco Wide Area Application Engine Hardware Features Figure 1-5 Back Panel Connectors and LEDs 2 TX/RX 12 11 10 9 LINK TX/RX 4 5 6 7 137693 3 1 LINK 8 1 Ethernet connector 7 Power cord connector and LED 2 Ethernet connector 8 USB connectors (not supported) 3 System locator LED 9 Video connector (not supported) 4 ASM connector (not supported) 10 Mouse connector (not supported) 5 Remote Supervisor Adapter II connector (not 11 Keyboard connector (no
Chapter 1 Introducing the Cisco Wide Area Application Engine Hardware Features The WAE-7326 has three Ethernet connectors. Two of the Ethernet connectors are attached to the Ethernet controllers. The Ethernet controllers are integrated on the system board. They provide an interface for connecting to a 10-Mbps, 100-Mbps, or 1-Gbps network and provide full-duplex (FDX) capability, which enables simultaneous transmission and reception of data on the network.
Chapter 1 Introducing the Cisco Wide Area Application Engine Hardware Features Figure 1-7 Serial Port Connector 5 83193 1 6 9 Ultra320 SCSI Controller System Board Connectors The WAE-7326 has one SCSI LVD port connector located on the back panel. The integrated dual-channel SCSI controller with integrated RAID supports two independent Ultra320 SCSI channels: one external and one internal. Each channel supports up to 15 SCSI devices.
Chapter 1 Introducing the Cisco Wide Area Application Engine Hardware Features simultaneously. SCSI devices that are connected to different SCSI channels can have duplicate SCSI IDs. Table 1-5 lists the SCSI IDs for the hard disk drives and backplanes that are connected to one channel.
Chapter 1 Introducing the Cisco Wide Area Application Engine Hardware Features Inline Network Adapter Description This section describes the following features of the WAE inline network adapter: • Form and Function • Ports and LED Indicators • Inline Network Adapter Cabling Requirements • Installation Scenarios and Cabling Examples for Fast Ethernet Connections For adapter specifications, see Table A-3 in Appendix A.
Chapter 1 Introducing the Cisco Wide Area Application Engine Hardware Features The WAAS software defines two new interface types: A group interface that represents an inline pair grouping and a port interface that represents the individual port. These interfaces are referred to as inlineGroup and inlinePort, respectively. InlineGroup interfaces are numbered using the format slot/group. The slot number is the slot in which the adapter is inserted.
Chapter 1 Introducing the Cisco Wide Area Application Engine Hardware Features Ports and LED Indicators Figure 1-10 shows the inline network adapter port numbers, interface designations, and LEDs. Table 1-6 describes the LED functions.
Chapter 1 Introducing the Cisco Wide Area Application Engine Hardware Features Inline Network Adapter Cabling Requirements Your inline network adapter ships with two types of cables: crossover and straight-through. When you connect the WAE inline network adapter, proper cabling depends on the link speed (Gigabit Ethernet or Fast Ethernet) and the types of devices (DCE or DTE) being connected. Note You must retain the same link speed from one end of the connection to the other end.
Chapter 1 Introducing the Cisco Wide Area Application Engine Hardware Features Table 1-7 Cable Requirements for WAE Connections Using Gigabit Ethernet (continued) Connection Required Cable Router to WAE and Crossover or Straight-through WAE to Router Crossover or Straight-through WAE to WAE Crossover or Straight-through Some switches support automatic medium-dependent interface crossover (MDIX). You can configure MDIX by using the mdix auto global configuration switch command.
Chapter 1 Introducing the Cisco Wide Area Application Engine Hardware Features Note Because the inline network adapter has an internal crossover connection that becomes active when the InlineGroup interface is placed in mechanical bypass mode, you must figure out which cable you would use to connect the two network devices directly, and then you must install the other cable type (on one side, usually the WAN side of the inline appliance) instead.
Chapter 1 Introducing the Cisco Wide Area Application Engine Hardware Features For example, if you are connecting a router and a switch (two different devices) through the WAE inline appliance, use a straight-through cable on the LAN side of the connection and use a crossover cable on the WAN side of the connection. (If you were connecting the two different devices directly, you would use a straight-through cable, so use the crossover cable instead.
Chapter 1 Introducing the Cisco Wide Area Application Engine Hardware Features Figure 1-11 Cabling for a Single Inline WAE with Redundant WAN Connections 1 MGMT WAN 4 2 3 WAE 5 WAN Router B 1 2 Connection: Management Gigabit Ethernet: 1/0 240087 LAN switch Router A Connection: WAE to LAN switch (using InlineGroup 1/0) Fast Ethernet: LAN0 (InlinePort 1/0/lan) Cable type: Straight-through (recommended) Cable type: Straight-through 3 5 Connection: WAE to LAN switch (using InlineGroup 1/1) 4
Chapter 1 Introducing the Cisco Wide Area Application Engine Hardware Features Figure 1-12 Cabling for Serial Cluster Inline WAEs with a Single WAN Connection MGMT LAN switch 1 2 3 WAE1 Connection: WAE 1 to LAN switch Fast Ethernet: LAN0 (InlinePort 1/0/lan) Cable type: Straight-through WAE2 2 240088 WAN 1 Router B Connection: WAE 1 to WAE 2 Fast Ethernet: WAE1 WAN0 (InlinePort 1/0/wan) to WAE 2 LAN0 (InlinePort 1/0/lan) Cable type: Crossover 3 Connection: WAE 2 to WAN router Fast Ethern
Chapter 1 Introducing the Cisco Wide Area Application Engine Hardware Features Figure 1-13 Cabling Between Two Inline WAEs WAN 3 WAE2 inline ada Router 0 1 2 3 BYPASS LINK/ACT 100 1000 2 WAE1 inline adapter 1 0 1 LAN switch 3 BYPASS 2 LINK/ACT 100 1000 Connection: WAE 1 to LAN switch 240089 2 1 Connection: WAE 1 to WAE 2 Fast Ethernet: WAE 1 WAN0 (InlinePort 1/0/wan) to WAE 2 LAN0 (InlinePort 1/0/lan) Fast Ethernet: WAE 1 LAN0 (InlinePort 1/0/lan) Cable type: Straight-through Cable t
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2 C H A P T E R Preparing to Install the Wide Area Application Engine This chapter contains important safety information you should know before working with the WAE. Use the guidelines in this chapter to ensure your own personal safety and to help protect your appliance from potential damage.
Chapter 2 Preparing to Install the Wide Area Application Engine Safety Warnings Warning Read the installation instructions before connecting the system to the power source. Statement 1004 Warning Before working on a system that has an on/off switch, turn OFF the power and unplug the power cord. Statement 1 Warning This unit might have more than one power supply connection. All connections must be removed to de-energize the unit.
Chapter 2 Preparing to Install the Wide Area Application Engine Safety Warnings Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. Statement 1001 Warning Before working on equipment that is connected to power lines, remove jewelry (including rings, necklaces, and watches). Metal objects will heat up when connected to power and ground and can cause serious burns or weld the metal object to the terminals.
Chapter 2 Preparing to Install the Wide Area Application Engine Safety Guidelines Warning To prevent bodily injury when mounting or servicing this unit in a rack, you must take special precautions to ensure that the system remains stable. The following guidelines are provided to ensure your safety: • This unit should be mounted at the bottom of the rack if it is the only unit in the rack.
Chapter 2 Preparing to Install the Wide Area Application Engine Safety Guidelines – The product has been exposed to water. – The product has been dropped or damaged. – The product does not operate correctly when you follow the operating instructions. • Keep your system components away from radiators and heat sources. Also, do not block cooling vents. • Do not spill food or liquids on your system components, and never operate the product in a wet environment.
Chapter 2 Preparing to Install the Wide Area Application Engine Safety Guidelines • To help protect your system components from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply (UPS). • Position cables and power cords carefully; route cables and the power cord and plug so that they cannot be stepped on or tripped over. Be sure that nothing rests on your system components’ cables or power cord.
Chapter 2 Preparing to Install the Wide Area Application Engine Safety Guidelines • When the air baffle assembly is installed in the appliance, the air baffle cover is always closed. • Microprocessor socket 2 always contains either a microprocessor baffle or a microprocessor. Working Inside the WAE with the Power On The WAE is designed to operate safely with the cover removed for short periods (less than 30 minutes).
Chapter 2 Preparing to Install the Wide Area Application Engine Safety Guidelines • When transporting a sensitive component, first place it in an antistatic container or packaging. • Handle all sensitive components in a static-safe area. If possible, use antistatic floor pads and workbench pads. • Handle the device carefully, holding it by its edges or its frame. • Do not touch solder joints, pins, or exposed printed circuitry.
3 C H A P T E R Installing the Wide Area Application Engine This chapter explains how to install a Wide Area Application Engine (WAE) in an equipment rack. It also provides general instructions for installing a WAE on a table or workbench.
Chapter 3 Installing the Wide Area Application Engine Rack-Mounting Considerations Rack-Mounting Considerations Before installing your WAE in a rack, review the following guidelines: • Two or more people are required to install the device in a rack. • Ensure that the room air temperature is below 95°F (35°C). • Do not block any air vents; usually 6 inches (15 cm) of space provides proper airflow. • Plan the device installation starting from the bottom of the rack.
Chapter 3 Installing the Wide Area Application Engine Tools and Parts Required Racks are marked in vertical increments of 1.75 inches (4.44 cm). Each increment is referred to as a rack unit (RU). A 1-RU device is 1.75 inches (4.44 cm) tall. Tools and Parts Required A sliding rail rack-mount kit is included in your shipping container accessory box. The rack-mount kit is suitable for mounting the WAE 7326 appliances in 19-inch (48.26-cm), 4-post equipment racks.
Chapter 3 Installing the Wide Area Application Engine Tools and Parts Required Figure 3-1 Rack Installation Kit 3 5 2 4 6 7 8 1 9 134568 10 11 1 Cable-management assembly 7 Cable Clamp (5) 2 Cable-management arm bracket 8 Rear of rail 3 Hinge 9 Cable ties (5) 4 Cable strap (5) 10 M6 screws (5) 5 Cable-restraint bracket(5) 11 Front of rail 6 Slide rail (2) Note The rack kit includes a left and a right slide rail.
Chapter 3 Installing the Wide Area Application Engine Installing the Wide Area Application Engine 7326 Installing the Wide Area Application Engine 7326 Place the WAE in the desired location. You can mount it in a rack for your convenience, or place it on a solid, stable surface. If you do not plan to install the appliance in an equipment rack, proceed to the “Installing the Chassis on a Tabletop” section on page 3-11.
Chapter 3 Installing the Wide Area Application Engine Installing the Wide Area Application Engine 7326 1 Step 2 Right slide rail 2 Slide rail latch Align the slide rail with the front mounting flange. Use the score mark on the slide rail (labeled 1 in Figure 3-3) to align the slide rail. Push outward on the slide rail latch to close the latch and secure the slide rail. Do the same for the front of the other slide rail. Align the slide rail with the rear mounting flange.
Chapter 3 Installing the Wide Area Application Engine Installing the Wide Area Application Engine 7326 Make sure that each slide rail tab is inserted in the matching insert on the appliance and that the appliance is resting on the top edge of the slide rail. Figure 3-4 Inserting the WAE 1 1 Step 4 134572 Note Alignment tab (front) Carefully slide the WAE along the slide rails approximately 1 inch (2.54 cm) toward the rack to lock the WAE on the slide rails. (See Figure 3-5.
Chapter 3 Installing the Wide Area Application Engine Installing the Wide Area Application Engine 7326 Figure 3-5 Locking the WAE on the Slide Rails 134573 1 2 Rear view 1 Note Step 5 Lock indicator 2 Slide Rail Hooks When locked in position, an indicator (labeled 1 in Figure 3-5) is visible on each side of the appliance. To remove the appliance from the rack, lift up on the lock indicator and slide the appliance forward.
Chapter 3 Installing the Wide Area Application Engine Installing the Wide Area Application Engine 7326 Sliding in the WAE 1 1 Step 6 Note 83133 Figure 3-6 Locking levers Attach the cable-management assembly to the rear of the slide rail using a hinge pin (labeled 1 in Figure 3-7). Attach the free end of the cable-management assembly to the slide rail using a hinge pin. If you installed the cable-management arm bracket in step 1, complete the installation of the cable-management assembly.
Chapter 3 Installing the Wide Area Application Engine Installing the Wide Area Application Engine 7326 Figure 3-7 Attaching the Cable-Management Assembly 2 3 134569 1 Step 7 1 Hinge pin 2 Left mounting flange 3 Slide rail Attach the power cords and other cables to the rear of the server (including keyboard, monitor, and mouse, if required). Attach the power cords to the cable-restraint bracket. Secure the cable-restraint bracket to the slide rail.
Chapter 3 Installing the Wide Area Application Engine Installing the Wide Area Application Engine 7326 Note Insert the optional M6 screws (labeled 2 in Figure 3-7) in the front and rear of the appliance when moving the rack, or if you install the rack in a vibration-prone area. To remove the WAE from the rack, reverse these instructions. Store these installation instructions with your WAE documentation for future use.
Chapter 3 Installing the Wide Area Application Engine Connecting Cables Connecting Cables To connect cables to your WAE, follow these steps: Step 1 Power down the appliance before connecting cables to or disconnecting any cables from the appliance. Step 2 See the documentation that comes with your optional equipment for additional cabling instructions. It might be easier for you to route the cables before you install specific optional equipment.
Chapter 3 Installing the Wide Area Application Engine Connecting Power and Booting the System 10 Mouse connector1 4 ASM connector (not supported) 5 Remote Supervisor Adapter II connector (not 11 Keyboard connector1 supported) 6 SCSI connector 12 Serial port connector 1. Not required for normal operation. Can be used for troubleshooting purposes. Note The WAE-7326 is compatible with the Cisco Storage Array. Refer to the Cisco Storage Array SA-7 and SA-14 Installation and Configuration Guide.
Chapter 3 Installing the Wide Area Application Engine Checking the LEDs Note While the WAE is powering up, the green power on LED on the front of the WAE is on. Checking the LEDs When the WAE is up and running, observe the front panel LEDs (see Figure 1-2 and Table 1-2) to verify that your system is operating properly. To troubleshoot using the LEDs, see Chapter 5, “Troubleshooting the System Hardware.
Chapter 3 Installing the Wide Area Application Engine Removing or Replacing a WAE If you remove the last WAE from your network, you can also disable WAE support on the router. However, this action is not necessary because leaving WAE support enabled when there are no WAEs attached has no effect on the router’s performance.
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4 C H A P T E R Installing Hardware Options This chapter provides basic instructions for installing hardware options in your Wide Area Application Engine (WAE). These instructions are intended for technicians who are experienced with setting up Cisco WAE hardware.
Chapter 4 Installing Hardware Options Removing the Cover and Bezel Press down on the left and right side latches and pull the device out of the rack enclosure until both slide rails lock. Note Step 4 You can reach the cables on the back of the device when the device is in the locked position. Lift the cover-release latch (labeled 2 in Figure 4-1). Lift the cover off the device and set the cover aside.
Chapter 4 Installing Hardware Options Working with Adapters Caution Step 5 For proper cooling and airflow, replace the cover before turning on the device. Operating the device for extended periods (over 30 minutes) with the cover removed might damage device components. Remove the bezel (labeled 1 in Figure 4-1): a. Press in on the tabs on the top of the bezel, and rotate the bezel away from the device front. b. Store the bezel in a safe place.
Chapter 4 Installing Hardware Options Working with Adapters Figure 4-2 System Board 1 2 3 4 5 6 7 8 9 10 11 137684 12 14 13 1 DIMM 1 (J1) 8 DIMM 8 (J8) 2 DIMM 2 (J2) 9 Microprocessor 1 (J22) 3 DIMM 3 (J3) 10 Microprocessor 2 (J23) 4 DIMM 4 (J4) 11 Battery (BH1) 5 DIMM 5 (J5) 12 VRM1 1 (J72) 6 DIMM 6 (J6) 13 PCI riser card (J73) 7 DIMM 7 (J7) 14 PCI low-profile card (J18) 1.
Chapter 4 Installing Hardware Options Working with Adapters Figure 4-3 PCI Riser Card 137707 1 2 1 PCI-X slot 3, 64-bit 3.3 V 133 MHz (PCI 3) 2 PCI-X slot 4, 64-bit 3.3 V 133 MHz (PCI 4) Adapter Installation Considerations Before you install an adapter, review the following information: • Locate the documentation that comes with the adapter and follow those instructions in addition to the instructions in this chapter.
Chapter 4 Installing Hardware Options Working with Adapters • The system scans PCI and PCI-X slots 1 through 5 to assign system resources. The system starts (boots) the system devices in the following order, if you have not changed the default boot precedence: – Integrated Ethernet controller – Integrated SCSI controller (SCSI channel B, then SCSI channel A) – PCI and PCI-X slots 1,2, 3, and 4. Installing an Adapter Figure 4-4 shows how to install a PCI or PCI-X adapter.
Chapter 4 Installing Hardware Options Working with Adapters To install a PCI or PCI-X adapter, follow these steps: Step 1 Review the information in the “Safety Warnings” section on page 2-1, and the “Safety Guidelines” section on page 2-4. Step 2 Power down the device and peripheral devices and disconnect all power cords and external cables. Step 3 Remove the cover. (See the “Removing the Cover and Bezel” section on page 4-1.) Step 4 Determine which expansion slot you will use for the adapter.
Chapter 4 Installing Hardware Options Working with Adapters Note Remove the PCI riser card cage, the PCI low-profile card cage, and the fan guide before you route the cables. Reinstall the components when you complete the cable routing.
Chapter 4 Installing Hardware Options Working with Adapters 1 Low profile SCSI adapter 3 SCSI cable 2 SCSI cable connector Figure 4-6 shows the cable routing for an adapter installed in the PCI riser card cage. Note Step 9 Remove the fan guide before you route the cables. Reinstall the fan guide when you complete the cable routing. Perform any configuration tasks required for the adapter.
Chapter 4 Installing Hardware Options Working with Adapters Figure 4-6 Cable Routing for the PCI Riser Card Cage 1 1 SCSI adapter 2 137691 1 SCSI cable Step 10 If you have other hardware options to install or remove, do so now. Step 11 Reinstall the cover.
Chapter 4 Installing Hardware Options Completing the Installation For instructions on completing the installation, see the “Completing the Installation” section on page 4-11. Completing the Installation To complete your installation, follow these steps: Step 1 Install the top cover. Step 2 Install the device in a rack. For complete rack installation and removal instructions, see Chapter 3, “Installing the Wide Area Application Engine.
Chapter 4 Installing Hardware Options Completing the Installation Installing the WAE Cover and Bezel To install the WAE cover and bezel, follow these steps: Step 1 Place the cover release latch (labeled 2 in Figure 4-7) in the open (up) position. Step 2 Insert the bottom tabs of the top cover into the matching slots in the device chassis. Step 3 Press down on the cover release latch to lock the cover in place.
Chapter 4 Installing Hardware Options Installing a Hard Disk Drive b. Press the bezel toward the device until it clicks into place. Installing a Hard Disk Drive Your WAE supports six 1-inch (26 mm) slim, 3.5-inch low-voltage differential (LVD) hard disk drives installed on Ultra-Slim hard disk drive trays. Note All hard disk drives being used in the device should have the same throughput speed rating.
Chapter 4 Installing Hardware Options Installing a Hard Disk Drive Installing a Hard Disk Drive 83240 Figure 4-8 1 2 1 Drive tray handle 2 Drive tray assembly 3 3 Filler panel Cisco Wide Area Application Engine 7326 Hardware Installation Guide 4-14 OL-6831-02
5 C H A P T E R Troubleshooting the System Hardware This chapter provides basic troubleshooting information to help you identify some common problems that might occur with your Wide Area Application Engine (WAE).
Chapter 5 Troubleshooting the System Hardware Identifying System Problems Note Cisco ACNS software does not support the use of a keyboard or mouse (Personal System/2 [PS/2] or Universal Serial Bus [USB]) for Linux and ACNS software troubleshooting. However, the keyboard and mouse are supported by the BIOS for power-on self-test (POST) and diagnostic programs that are located in the device ROM.
Chapter 5 Troubleshooting the System Hardware Identifying System Problems Step 3 Set all display controls on the terminal or display device to the middle position. Step 4 Power up all external devices. Step 5 Power up the device. Step 6 Record any POST error messages that are displayed on the screen. If an error is displayed, look up the first error in the “POST Error Codes” section on page 5-52.
Chapter 5 Troubleshooting the System Hardware Identifying System Problems To check all the connections and switches, follow these steps: Step 1 Power down the system, including any attached peripherals such as external drives. Disconnect all the power cables from their electrical outlets. Step 2 If the system is connected to a power strip (or power distribution unit), turn the power strip off and then on again. Is the power strip receiving power? Yes. Go to Step 5. No. Go to Step 3.
Chapter 5 Troubleshooting the System Hardware Using the System Diagnostic Programs Using the System Diagnostic Programs The device diagnostic programs are stored in upgradable read-only memory (ROM) on the system board. These programs are the primary method of testing the following major components of the device: the system board, Ethernet controller, RAM, serial ports, and hard disk drives. You can also use the diagnostic programs to test some external devices.
Chapter 5 Troubleshooting the System Hardware Using the System Diagnostic Programs The power-on self-test (POST) generates beep codes and messages to indicate successful test completion or the detection of a problem. See the next section, “POST,” for more information. • Error log The POST error log contains the three most recent error codes and messages that the system has generated during POST. The system error log contains all the error messages that were issued during POST.
Chapter 5 Troubleshooting the System Hardware Using the System Diagnostic Programs If POST detects a problem, more than one beep sounds, and an error message appears on your screen. See the “Beep Symptoms” section on page 5-28 and “POST Error Codes” section on page 5-52 for more information. Note If you have a power-up password or administrator password set, you must enter the password and press Enter when prompted, before POST will continue. Note A single problem might cause several error messages.
Chapter 5 Troubleshooting the System Hardware Using the System Diagnostic Programs The following are the meanings of the error message elements: Error Message Element Explanation fff 3-digit function code that indicates the function being tested when the error occurred. For example, function code 089 is for the microprocessor. ttt 3-digit failure code that indicates the exact test failure that was encountered.
Chapter 5 Troubleshooting the System Hardware Using the System Diagnostic Programs Starting the Diagnostic Programs To start the diagnostic programs, follow these steps: Step 1 Power up the device and watch the console. Note Step 2 To run the diagnostic programs, you must start the device with the highest level password that is set. That is, if an administrator password is set, you must enter the administrator password, not the power-up password, to run the diagnostic programs.
Chapter 5 Troubleshooting the System Hardware Using the System Diagnostic Programs • You can view device configuration information (such as system configuration, memory contents, interrupt request [IRQ] use, direct memory access [DMA] use, device drivers, and so on) by choosing Hardware Info from the top of the window. If the diagnostic programs do not detect any hardware errors but the problem persists during normal device operations, a software error might be the cause.
Chapter 5 Troubleshooting the System Hardware Checking the Power Subsystem Note If diagnostic error messages appear that are not listed in the tables, make sure that your device has the latest levels of BIOS and diagnostics microcode installed. Checking the Power Subsystem Power problems can be difficult to solve. For example, a short circuit can exist anywhere on any of the power distribution buses. Usually a short circuit will cause the power subsystem to shut down because of an overcurrent condition.
Chapter 5 Troubleshooting the System Hardware Troubleshooting the Ethernet Controller Note The following are the minimum operating requirements: • One power supply • Power cage assembly • System board • One microprocessor and voltage regulator module (VRM) • Memory module (with a minimum of two 128-MB DIMMs) Troubleshooting the Ethernet Controller This section provides troubleshooting information for problems that might occur with the 10/100/1000-Mbps Ethernet controller.
Chapter 5 Troubleshooting the System Hardware Troubleshooting the Ethernet Controller These LEDs indicate whether a problem exists with the connector, cable, or hub. – The Ethernet activity LED is on when the Ethernet controller sends or receives data over the Ethernet network. If the Ethernet activity LED is off, make sure that the hub and network are operating and that the correct device drivers are installed.
Chapter 5 Troubleshooting the System Hardware Troubleshooting the Ethernet Controller Table 5-1 Ethernet Troubleshooting Chart Ethernet Controller Problem Ethernet link status LED does not work. The Ethernet activity LED does not work. Data is incorrect or sporadic. Actions Check the following: • Make sure that the hub is powered on. • Check all connections at the Ethernet controller and the hub. • Use another port on the hub.
Chapter 5 Troubleshooting the System Hardware Identifying Problems Using Trouble Indicators and Status LEDs Table 5-1 Ethernet Troubleshooting Chart (continued) Ethernet Controller Problem The Ethernet controller stopped working when another adapter was added to the device. The Ethernet controller stopped working without apparent cause. Actions Check the following: • Make sure that the cable is connected to the Ethernet controller. • Make sure that your PCI system BIOS code is current.
Chapter 5 Troubleshooting the System Hardware Identifying Problems Using Trouble Indicators and Status LEDs Power Supply LEDs The AC power LED on the power supply provides status information about the power supply. Table 5-2 describes the AC power LED. Table 5-2 Power Supply LED AC Power LED Description and Action On The power supply is on and operating correctly. Off There is an AC power problem. Possible causes are: 1. There is no AC power to the power supply. Verify these items: a.
Chapter 5 Troubleshooting the System Hardware Identifying Problems Using Trouble Indicators and Status LEDs Figure 5-1 System Board LED Locations 1 2 3 4 5 6 7 8 9 10 17 16 15 137687 11 12 13 14 1 DIMM 1 Error LED 8 DIMM 8 Error LED 2 DIMM 2 Error LED 9 Microprocessor 1 Error LED 3 DIMM 3 Error LED 10 Microprocessor 2 Error LED 4 DIMM 4 Error LED 11 3V Battery Error LED Cisco Wide Area Application Engine 7326 Hardware Installation Guide OL-6831-02 5-17
Chapter 5 Troubleshooting the System Hardware Identifying Problems Using Trouble Indicators and Status LEDs 5 DIMM 5 Error LED 12 NVRAM Battery Error LED 6 DIMM 6 Error LED 13 System Board Error LED 7 DIMM 7 Error LED 14 VRM Error LED Diagnostic Panel LEDs Figure 5-2 shows the LEDs on the diagnostic panel inside the device. See Table 5-4 for information about identifying problems using these LEDs.
Chapter 5 Troubleshooting the System Hardware Identifying Problems Using Trouble Indicators and Status LEDs Figure 5-2 Diagnostic Panel LEDs 1 2 3 83282 ISMP 1 Speaker 2 Remind button 3 Disk drive connector (not supported) The Light Path Diagnostics LEDs are described in Table 5-3.
Chapter 5 Troubleshooting the System Hardware Identifying Problems Using Trouble Indicators and Status LEDs Note Table 5-3 Depending on your device model, these items might appear in a different order on the LED panel than what is shown in the figure. Diagnostic Panel LEDs Diagnostic Panel LED Description POWER SUPPLY 1 The power supply in bay 1 failed. POWER SUPPLY 2 The power supply in bay 2 failed. VRM An error occurred on microprocessor voltage regulator module (VRM).
Chapter 5 Troubleshooting the System Hardware Identifying Problems Using Trouble Indicators and Status LEDs Note The device supports a maximum of three PCI buses. Remind Button You can use the Remind button to place the front panel system error LED into the Remind mode. By pressing the button, you acknowledge the failure but indicate that you will not take immediate action. If a new failure occurs, the system error LED comes on again. In the Remind mode, the system error LED flashes every 2 seconds.
Chapter 5 Troubleshooting the System Hardware Identifying Problems Using Trouble Indicators and Status LEDs Table 5-4 Light Path Diagnostics System Error LED (on the Outside Front Panel) Diagnostic Panel LED On None The system error log is 75% Check the system error log or more full or a PFA alert and correct any problems. was logged. Disconnecting the device from all power sources for at least 20 seconds turns off the system error LED.
Chapter 5 Troubleshooting the System Hardware Identifying Problems Using Trouble Indicators and Status LEDs Table 5-4 Light Path Diagnostics (continued) System Error LED (on the Outside Front Panel) Diagnostic Panel LED Cause On MEMORY A memory error occurred. Action 1. Check the DIMM error LEDs on the system board. 2. The DIMM indicated by the DIMM error LED needs to be replaced. Have the system serviced. On PCI BUS A PCI BUS B PCI BUS C An error occurred on PCI bus A, B, or C.
Chapter 5 Troubleshooting the System Hardware Identifying Problems Using Trouble Indicators and Status LEDs Table 5-4 Light Path Diagnostics (continued) System Error LED (on the Outside Front Panel) Diagnostic Panel LED On SP BUS Cause Action The service processor has failed. The service processor needs to be replaced. Have the system serviced. On POWER SUPPLY 1 The power supply in bay 1 has failed. The power supply in bay 1 needs to be replaced. Have the system serviced.
Chapter 5 Troubleshooting the System Hardware Undetermined Problems Table 5-4 Light Path Diagnostics (continued) System Error LED (on the Outside Front Panel) Diagnostic Panel LED On FAN Cause Action One of the fans has failed or The fan needs to be replaced. Have the system serviced. is operating too slowly. The LED on the failing fan is on. Note On TEMP A failing fan can also cause the TEMP LED to be on. The system temperature has exceeded the maximum rating. 1.
Chapter 5 Troubleshooting the System Hardware Undetermined Problems Check the LEDs on all the power supplies. If the LEDs indicate the power supplies are working correctly, follow these steps: Step 1 Power down the device. Step 2 Be sure the device is cabled correctly.
Chapter 5 Troubleshooting the System Hardware Undetermined Problems Note If you suspect a networking problem and all the system tests pass, suspect a network cabling problem external to the system. Problem-Solving Tips Because of the variety of hardware and software combinations that can be encountered, use the following information to assist you in identifying the problems. If possible, have this information available when requesting technical assistance.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions • Have the same address jumpers, terminators, and cabling • Have the same software versions and levels • Have the same diagnostics code • Have the same configuration options set in the system • Have the same setup for the operating system control files Comparing the configuration and software setup in working and nonworking systems often leads to resolution of the problem.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Beeps Description 1-2-3 4 1. One beep 2. A pause (or break) 3. Two beeps 4. A pause (or break) 5. Three beeps Four continuous beeps One beep after a successful POST indicates that the system is functioning properly. Table 5-5 lists the beep symptoms, describes the error, and suggests causes and possible actions to solve the problems. The most likely cause of the symptom is listed first.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-5 Beep Symptoms (continued) Beep Symptom Error 1-2-4 RAM refresh verification failed. Cause and Action 1. Check the DIMM. 2. Check the system board. 1-3-1 First 64K RAM test failed. Check the DIMM. 2-1-1 Secondary DMA register failed. Check the system board. 2-1-2 Primary DMA register failed. Check the system board. 2-1-3 Primary interrupt mask register failed. Check the system board.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-5 Beep Symptoms (continued) Beep Symptom Error Cause and Action 3-2-1 Serial port failed. Check the system board. 3-2-2 Parallel port failed. Check the system board. 3-2-3 Math coprocessor test failed. 3-2-3 3-3-1 3-3-2 1. Check the microprocessor. 2. Check the system board. Failure comparing CMOS memory size against actual. 1. Check the DIMM. 2. Check the battery. Memory size mismatch occurred. 1.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-5 Beep Symptoms (continued) Beep Symptom Error Two short beeps Information only, the configuration has changed. Cause and Action 1. Run diagnostics. 2. Run the configuration/setup utility program. Three short beeps 1. Check the DIMM. 2. Check the system board. One continuous beep 1. Check the microprocessor. 2. Check the optional microprocessor (if installed). 3. Check the system board.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions No Beep Symptoms Table 5-6 describes the no beep symptoms. Table 5-6 No Beep Symptoms No Beep Symptom Error Cause and Action No beep and the system operates correctly. No beeps occur after POST is successfully completed. The power-on status is disabled. No AC power. Power supply AC LED is off. No beep and no video. System will not start. 1. Check the speaker cables. 2. Check the speaker. 3. Check the system board. 1.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions When checking the diagnostic panel LEDs, note the following information: • If a diagnostic panel LED is on and the front panel system error LED is off, there is probably an LED problem. Run the LED diagnostics. • To locate the LEDs on the system board, see Figure 5-1 on page 5-17. • Check the system error log for additional information before replacing a component. (See the “Viewing Error Logs” section on page 5-10.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-7 Diagnostic Panel LED Error Definitions (continued) Diagnostic Panel LED Description Cause and Action PCI BUS LED on An error has occurred on a PCI Bus. VRM LED on DASD LED on The LED next to the failing VRM is on. Power supply 2 LED on NMI LED on Remove all PCI adapters from slots on the affected bus. (See Figure 5-1 on page 5-17 for bus information, and see the “Working with Adapters” section on page 4-3.) 2.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-7 Diagnostic Panel LED Error Definitions (continued) Diagnostic Panel LED Description Temperature LED on The system temperature has exceeded a threshold level. Cause and Action 1. Ambient temperature must be within normal operating specifications. See the Appendix A, “Wide Area Application Engine 7326 Hardware Specifications.”. 2. Ensure that fans are operating correctly. 3. Ensure that both air baffles are installed.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Diagnostic Error Codes In the following error codes, if XXX is 000, 195, or 197, do not replace a component. The descriptions for these error codes are as follows: • 000—The test passed. • 195—The Esc key was pressed to stop the test. • 197—Warning; a hardware failure might not have occurred. For all remaining error codes, the solution is to check the component or take the action indicated.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-8 Error Code Definitions (continued) Error Code Problem 020-XXX-001 Failed hot-swappable slot 1 PCI latch test. 020-XXX-002 020-XXX-003 020-XXX-004 030-XXX-000 Failed hot-swappable slot 2 PCI latch test. Failed hot-swappable slot 3 PCI latch test. Failed hot-swappable slot 4 PCI latch test. Failed internal SCSI interface test. 035-XXX-099 035-XXX-S99 035-XXX-SNN Action 1.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-8 Error Code Definitions (continued) Error Code Problem Action 035-253-S99 RAID adapter initialization failure. 075-XXX-000 Failed power supply test. 089-XXX-001 Failed microprocessor test. 089-XXX-002 166-198-000 System Management: Aborted 166-201-001 System Management: Failed 166-201-002 System Management: Failed Failed optional microprocessor test. Unable to communicate with ASM4. It may be busy.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-8 Error Code Definitions (continued) Error Code Problem 166-201-003 System Management: Failed I2C bus error(s). See SERVPROC and DIAGS entries in event log. Action 1. Cables between the system board and the power supply or power cage assembly might need to be reseated. Call your service representative. 2. Check the power cage assembly. 3. Check the system board.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-8 Error Code Definitions (continued) Error Code Problem 166-400-000 System Management: Failed ISMP self-test result failed tests: x where x = Flash, RAM, or ROM. 180-XXX-000 Diagnostics LED failure. 180-XXX-001 Failed front LED panel test. 180-XXX-002 180-361-003 Action Reflash or update firmware for ISMP. 2. Check the system board. Run diagnostic panel LED test for the failing LED. 1.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-8 Error Code Definitions (continued) Error Code Problem Action 202-XXX-002 Failed system cache test. 6 206-XXX-000 Failed disk drive test. 215-XXX-000 Failed IDE CD-ROM drive test. 217-198-XXX Could not establish drive parameters. 1. Check VRM 2. 2. Check microprocessor 2. Not applicable. No disk drive installed. 1. Check the CD-ROM drive cables. 2. Check the CD-ROM drive. 3. Check the system board. 1.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions 3. FRU = field-replaceable unit. 4. ASM = advanced system management adapter. 5. BIST = built-in self-test. 6. ACNS software does not support disk drives. No disk drive errors are expected; however, if a disk drive error appears during bootup, contact the Cisco Technical Assistance Center. 7. ACNS software does not support tape drives.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-9 CD-ROM Drive Problems Symptom Cause and Action CD-ROM drive is not recognized. 1. Verify the following items: a. Note The IDE channel to which the CD-ROM drive is attached (primary or secondary) is enabled in the configuration/setup utility program. On a device with a single IDE channel, only the primary channel can be used. b. All cables and jumpers are installed correctly. c.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-11 Hard Disk Drive Problems Symptom Cause and Action Not all drives are recognized by the hard disk drive diagnostic test (fixed disk test). 1. Remove the first drive not recognized and try the hard disk drive diagnostic test again. 2. If the remaining drives are recognized, the drive that you removed needs to be replaced. System stops responding during hard disk drive diagnostic test. 1.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-14 Memory Problems Symptom Cause and Action The amount of system memory displayed is less than the amount of physical memory installed. 1. Verify the following items: a. The memory modules are seated properly. b. The correct type of memory has been installed. c. All banks of memory on the DIMMs are enabled.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-16 Hardware Option Problems Symptom A hardware option that was just installed does not work. Cause and Action 1. Verify the following items: a. The hardware option is designed for the device. b. You followed the installation instructions that came with the hardware option. c. The hardware option is installed correctly. d. You have not loosened any other installed hardware options or cables. e.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-17 Power Problems Symptom FRU or Action The device does not power up. 1. Verify the following items: a. The power AC LEDs are on. b. The power cables are properly connected to the device. c. The electrical outlet functions properly. d. The type of memory installed is correct. e. If you just installed a hardware option, remove it, and restart the device.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-18 Serial Port Problems Symptom The number of serial ports identified by the operating system is less than the number of serial ports installed. FRU or Action 1. Verify the following items: a. Each port is assigned a unique address by the configuration/setup utility program and none of the serial ports is disabled. b. The serial port adapter, if you installed one, is seated properly. A serial device does not work.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-19 Software Problems Symptom Cause and Action Suspected software problem. 1. To determine if problems are caused by the software, verify the following items: a. Your device has the minimum memory needed to use the software. For memory requirements, see the information that comes with the software. If you have just installed an adapter or memory, you might have a memory address conflict. Note b.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-20 lists and describes the power supply LED error codes. Table 5-20 Power Supply Error LEDs AC Good LED DC Good LED Description Off Off No power to system or AC problem. On Off Standby mode or DC problem. Cause and Action 1. Check AC power to the system. 2. Disconnect the ribbon cable from connector J25 on the system board. If the AC power LED comes on, see the “Undetermined Problems” section on page 5-25. 3.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-20 Power Supply Error LEDs (continued) AC Good LED DC Good LED On Off On Description Cause and Action (continued) On 2. Remove the adapters and disconnect the cables and power connectors to all internal and external devices. Power up the system. If the DC good LED is on, replace the adapters and devices one at a time until you isolate the problem. 3. Check the power supply. 4. Check the power cage assembly. 5.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-21 POST Error Codes (continued) Error Code Symptom 111 Channel check error. 114 129 151 161 162 Adapter read-only memory error. Internal cache error. Real-time clock error. Real-time clock battery error. Device configuration error. Note 163 164 Cause and Action Be sure to load the default settings and any additional desired settings, and then save the configuration. Real-time clock error.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-21 POST Error Codes (continued) Error Code Symptom Cause and Action 186 Security hardware control logic failed. Check the system board. 187 VPD serial number not set. Check the system board. 188 Bad EEPROM CRC #2. Check the system board. 189 An attempt was made to access the device with invalid passwords. Check your passwords. 201 Memory test error. 1. Check the DIMM.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-21 POST Error Codes (continued) Error Code Symptom 962 Parallel port error. 11XX 1301 1302 1303 1304 1600 Cause and Action 1. Disconnect the external cable on the parallel port. 2. Check the system board. 1. Disconnect the external cable on the serial port. 2. Check the system board. 1. Check the cable. 2. Check the front panel. 3. Check the power switch assembly. 4. Check the system board. 1.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-21 POST Error Codes (continued) Error Code Symptom 1601 The system is able to communicate to the system management processor, but the system management processor failed to respond at the start of POST. Cause and Action 1. Complete the following steps before replacing a FRU: a. Remove the AC power to the device, and wait 20 seconds. a. Reconnect the AC power and wait 30 seconds. b. Power up the device. c.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-21 POST Error Codes (continued) Error Code Symptom Cause and Action 1962 Drive does not contain a valid boot sector. 1. Verify that a startable operating system is installed. 2. Run diagnostics. 3. Check the hard disk drive. 4. Check the SCSI backplane. 5. Check the cable. 6. Check the system board. 2400 Video controller test failure.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-21 POST Error Codes (continued) Error Code Symptom 00019502 Microprocessor 2 is not functioning. 00019701 00019702 00180100 00180200 00180300 00180400 Cause and Action 1. Check VRM and microprocessor LEDs. 2. Check VRM 2. 3. Check the microprocessor 2. 1. Check microprocessor 1. 2. Check the system board. 1. Check microprocessor 2. 2. Check the system board. 1. Reorder the adapters in the PCI slots.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-21 POST Error Codes (continued) Error Code Symptom Cause and Action 00180500 PCI option ROM checksum error. 1. Remove the failing PCI card. 2. Check the system board. 1. Move the failing adapter to slot 1. 2. Check the adapter. 3. Check the system board. 00180700, General PCI error. 00180800 1. Check the system board. 2. Check the PCI card. 00181000 1. Check the adapter. 2. Check the system board. 1.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-21 POST Error Codes (continued) Error Code Symptom Cause and Action 19990305 Hard disk sector error, no operating system installed. Install operating system on the hard disk. 19990650 AC power has been restored. 1. Check the power cable. 2. Check for interruption of power. 1. ACNS software does not support keyboards.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-22 SCSI Errors SCSI Error Causes Action All SCSI errors. One or more of the following might be causing the problem: 1. External SCSI devices must be turned on before you power up the device. • A failing SCSI device (adapter, drive, controller) 2. Make sure that the cables for all external SCSI devices are connected correctly. • An improper SCSI configuration or SCSI termination jumper setting 3.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-23 Temperature Error Messages (continued) Message Action System board is under recommended temperature (level—warning; system board is under recommended temperature) Ambient temperature must be within normal operating specifications; see the Appendix A, “Wide Area Application Engine 7326 Hardware Specifications.”.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Power Error Messages Table 5-25 describes the power error messages. Table 5-25 Power Error Messages Message Action Power supply x current share fault (level—critical; Power supply x needs to be replaced. Have the excessive current demand on power supply x) system serviced. Power supply x DC good fault (level—critical; power good signal not detected for power supply x) Power supply x needs to be replaced. Have the system serviced.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions System Shutdown Use Table 5-26 and Table 5-27 for troubleshooting when experiencing system shutdown related to voltage or temperature problems. Table 5-26 Voltage-Related System Shutdown Error Message Cause and Action System shutoff due to x current over max value See the “Checking the Power Subsystem” section (level—critical; system drawing too much current on page 5-11.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-27 Temperature-Related System Shutdown Message Action System shutoff due to board overtemperature (level–critical; board is over temperature) System shutoff due to CPU x overtemperature (level–critical; CPU x is over temperature) 1. Ensure that the system is being properly cooled; see the “System Reliability Considerations” section on page 2-6. 2. The board needs to be replaced. Have the system serviced. 1.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Host Built-In Self-Test Table 5-28 describes the host Built-In Self-Test (BIST) error message. Table 5-28 Host BIST Error Message Error Message Action Host fail (level—informational; built-in self-test for the host failed) 1. The microprocessor might need to be reseated. Contact your service representative. 2. The VRM might need to be reseated. Contact your service representative. 3.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5-29 Bus Fault Messages (continued) Bus Fault Message Cause and Action Failure reading I2C device. Check devices on bus 3. Error message pertains to DASD devices, which are not supported in Cisco ACNS software. Failure reading I2C device. Check device on bus 4. Check the system board.
Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Cisco Wide Area Application Engine 7326 Hardware Installation Guide 5-68 OL-6831-02
APPENDIX A Wide Area Application Engine 7326 Hardware Specifications This appendix provides hardware specifications for the WAE-7326 appliance and the optional Cisco WAE inline network adapter. It contains the following sections: • Appliance Specifications, page A-1 • Adapter Specifications, page A-5 Appliance Specifications Table A-1 provides a summary of the features and specifications of the Wide Area Application Engine (WAE) 7326.
Appendix A Wide Area Application Engine 7326 Hardware Specifications Appliance Specifications Table A-1 Memory WAE 7326 Features and Specification (continued) • Minimum: 512 MB • Maximum: 16 GB • Type: 2-way interleaved PC3200, ECC DDR II SDRAM, registered DIMMs only • Sizes: 256 MB, 512 MB, 1 GB, or 2 GB Drives standard • CD-ROM Expansion bays • 6 hot-swap, 3.5-inch disk drive bays • 1 5.25-inch (13.
Appendix A Wide Area Application Engine 7326 Hardware Specifications Appliance Specifications Table A-1 WAE 7326 Features and Specification (continued) Integrated functions • Baseboard management controller • Two Broadcom 10/100/1000 Ethernet controllers (dual-port design) with Wake on LAN® support • One serial port • One external and one internal Ultra320 SCSI port (dual-channel controller with integrated RAID) Note Electrical Input The baseboard management controller is also known as the se
Appendix A Wide Area Application Engine 7326 Hardware Specifications Appliance Specifications Table A-1 WAE 7326 Features and Specification (continued) Environment • Air temperature: – Server on: 50 to 95° F (10 to 35° C); altitude: 0 to 2133 m (6998.0 ft) – Server off: 50° to 109.4° F (10° to 43° C); maximum altitude: 2133 m (6998.0 ft) • Humidity – Server on: 8% to 80% – Server off: 8% to 80% 1 Acoustical noise emissions • Declared sound power, idle: 6.
Appendix A Wide Area Application Engine 7326 Hardware Specifications Adapter Specifications Adapter Specifications Table A-2 describes the Fibre Channel adapter specifications. Table A-2 Fibre Channel Adapter Specifications Fibre Channel adapter • Bus type: Fiber-optic media (shortwave 50-micron) • Bus transfer rate: 2 gigabits per second (Gbps) maximum at half duplex and 4 Gbps at full duplex • Protocols: Supports FCP1-SCSI protocol 1.
Appendix A Wide Area Application Engine 7326 Hardware Specifications Adapter Specifications Table A-3 Inline Network Adapter Specifications (continued) Specification Description Data transfer rate 1000-Mbps, 100-Mbps, and 10-Mbps speeds per port in half-duplex mode 2000-Mbps, 200-Mbps, and 20-Mbps speeds per port in full-duplex mode General Technical Specifications Interface standard PCI v2.2 32/64 bit, 33/66 MHz PCI-X v1.0 32/64 bit, 66/100/133 MHz Size 6.6 in. x 4.2 in. (167.64 mm x 106.
APPENDIX B Maintaining the Wide Area Application Engine Proper use of preventive maintenance procedures can keep the Wide Area Application Engine (WAE) in good operating condition and minimize the need for costly, time-consuming service procedures. This chapter contains maintenance procedures that you should perform regularly.
Appendix B Maintaining the Wide Area Application Engine Maintaining Your Site Environment Temperature Temperature extremes can cause a variety of problems, including premature aging and failure of chips or mechanical failure of devices. Extreme temperature fluctuations can cause chips to become loose in their sockets and can cause expansion and contraction of disk drive platters, resulting in read or write data errors.
Appendix B Maintaining the Wide Area Application Engine Maintaining Your Site Environment Humidity High-humidity conditions can cause moisture migration and penetration into the system. This moisture can cause corrosion of internal components and degradation of properties such as electrical resistance and thermal conductivity. Extreme moisture buildup inside the system can result in electrical shorts, which can cause serious damage to the system.
Appendix B Maintaining the Wide Area Application Engine Maintaining Your Site Environment Corrosion The oil from a person’s fingers or prolonged exposure to high temperature or humidity can corrode the gold-plated edge connectors and pin connectors on various devices in the system. This corrosion on system connectors is a gradual process that can eventually lead to intermittent failures of electrical circuits. To prevent corrosion, you should avoid touching contacts on boards and cards.
Appendix B Maintaining the Wide Area Application Engine Maintaining Your Site Environment interfere with cordless and low-power telephones. Conversely, RFI from high-power telephones can cause spurious characters to appear on the system’s monitor screen. RFI is defined as any EMI with a frequency above 10 kilohertz (kHz). This type of interference can travel from the system to other devices through the power cable and power source or through the air like transmitted radio waves.
Appendix B Maintaining the Wide Area Application Engine Maintaining Your Site Environment positive and negative x, y, and z axes (one pulse on each side of the system). Each shock pulse can measure up to 5 gravities (G) for up to 11 milliseconds (ms). In storage, the system can withstand shock pulses of 20 G for 11 ms. Excessive vibration can cause the same problems as mentioned earlier for shock, as well as causing components to become loose in their sockets or connectors.
Appendix B Maintaining the Wide Area Application Engine Using Power Protection Devices Besides these appliances, the greatest threats to a system’s supply of power are surges or blackouts caused by electrical storms. Whenever possible, turn off the system and any peripherals and unplug them from their power sources during thunderstorms. If a blackout occurs—even a temporary one—while the system is turned on, turn off the system immediately and disconnect it from the electrical outlet.
Appendix B Maintaining the Wide Area Application Engine Using Power Protection Devices Uninterruptible Power Supplies Uninterruptible power supply (UPS) systems offer the most complete protection against variations in power because they use battery power to keep the system running when AC power is lost.
APPENDIX C Using the Configuration/Setup Utility Program This appendix describes the Configuration/Setup Utility program and contains the following sections: • About the Configuration/Setup Utility Program, page C-1 • Starting the Configuration/Setup Utility Program, page C-2 • Configuration/Setup Utility Menu Options, page C-2 About the Configuration/Setup Utility Program The Configuration/Setup Utility program is part of the basic input/output system (BIOS) code in your WAE device.
Appendix C Using the Configuration/Setup Utility Program Starting the Configuration/Setup Utility Program • View and clear the error log • Enable USB keyboard and mouse support Starting the Configuration/Setup Utility Program To start the Configuration/Setup Utility program, follow these steps: Step 1 Turn on the device. Step 2 When the prompt Press F1 for Configuration/Setup appears, press F1.
Appendix C Using the Configuration/Setup Utility Program Configuration/Setup Utility Menu Options System Information Choose this option to view information about your device. When you make changes through other options in the Configuration/Setup Utility program, some of those changes are reflected in the system information; you cannot change settings directly in the system information. This option is on the full Configuration/Setup Utility menu only.
Appendix C Using the Configuration/Setup Utility Program Configuration/Setup Utility Menu Options System Security Choose this option to set passwords. This option is on the full Configuration/Setup Utility menu only. Advanced Setup Choose this option to change settings for advanced hardware features. Caution The device might malfunction if these options are incorrectly configured. Follow the instructions in the window carefully. This option is on the full Configuration/Setup Utility menu only.
INDEX installing 4-12 A removing 4-1 ACNS software bus fault error messages 5-66 Content Engine mode 1-5 AC power specifications A-3 adapters C cables considerations 4-5 inline 1-16 connecting 3-12 cabling requirements installing 4-6 inline network adapter 1-19 PCI bus, identification 4-5 inline network adapter (examples) 1-22 altitude cautions guidelines B-3 description of xiv CD-ROM drive problems 5-44 B Configuration/Setup Utility program back panel LEDs (figure) 1-9 LEDs (table) 1-11 be
Index Content Engine starting 5-9 front panel control buttons 1-6 functional description 1-4 troubleshooting with 5-5 diagnostics LEDs Light Path 5-19 installing 3-5 maintaining B-1 diagnostic tools overview 5-5 removing or replacing 3-14 control buttons 1-7 document conventions xiii conventions document xiii drives installing 4-13 corrosion preventing damage B-4 cover internal 4-13 dust installing 4-12 preventing damage B-3 removing 4-1 CPU diagnostic panel LED 5-20 E electromagnetic interf
Index ESD H preventing damage 2-7, B-4 Ethernet 1 activity LED 1-10 hard disk drive Ethernet 1 link status LED 1-10 installing 4-13 Ethernet 2 activity LED 1-10 problems 5-45 Ethernet controller hardware troubleshooting 5-1 troubleshooting 5-12 troubleshooting (chart) 5-13 hardware option problems 5-47 Ethernet port connector pinouts 1-13 expansion enclosure host BIST error messages 5-66 humidity maintenance guidelines B-3 problems 5-44 F I FAN diagnostic panel LED 5-20 I/O connectors 1-1
Index drives 4-13 M non-hot-pluggable adapters 4-6 intermittent problems magnetism preventing effects of B-5 troubleshooting 5-45 maintenance B-1 to B-7 memory L problems 5-46 MEMORY diagnostic panel LED 5-20 LEDs back panel (figure) 1-9 messages diagnostic 5-7 back panel (table) 1-11 checking 3-14 microprocessor problems 5-46 description 1-7, 1-10 diagnosing problems using 5-15 diagnostic panel N figure 5-19 table 5-20 network front panel (table) 1-7 connection problems 5-12 front view 1
Index LEDs P table 5-16 PCI bus configuration 4-5 troubleshooting with 5-16 PCI BUS diagnostic panel LED 5-20 problems 5-51 PCI or PCI-X adapters specifications A-2 installing 4-6 using uninterruptible B-8 ports POWER SUPPLY 1 diagnostic panel LED 5-20 and connectors POWER SUPPLY 2 diagnostic panel LED 5-20 inline network adapter 1-18 problem solving Ethernet overview 5-1 connecting 1-13 tips 5-27 serial connecting 1-13 POST R description 5-6 rack installation 3-5 error codes 5-52
Index tables 5-28 general precautions 2-4 safety warnings 2-1 system board LEDs figure 5-17 SCSI adapter boot option 4-6 system error LED description 5-33 error codes 5-60 SCSI port troubleshooting with 5-16 connector pinout 1-15 serial port system identification LED 1-8 system problems connector pinout 1-14 identifying 5-2 description 1-13 system reliability 2-6 problems 5-49 system shutdown problems 5-64 SERVICE PROCESSOR BUS diagnostic panel LED 5-20 service processor error codes 5-60 sho
Index power subsystem 5-11 WCCP 1-5 switches 5-3 Web Cache Communication Protocol. See WCCP system hardware 5-1 Wide Area Application Engine. See WAE trouble indicators 5-15 Wide Area Application Services software.
Index Cisco Wide Area Application Engine 7326 Hardware Installation Guide IN-8 OL-6831-02