Cisco IP Phone Administration Guide for Cisco CallManager 3.2 Cisco IP Phones 7960, 7940, and 7910 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
C ON T E NT S About This Guide ix Overview ix Audience ix Objectives x Organization x Related Documentation xi Obtaining Documentation xii World Wide Web xii Documentation CD-ROM xii Ordering Documentation xiii Documentation Feedback xiii Obtaining Technical Assistance xiv Cisco.
Contents What Features are Supported on the Cisco IP Phone? 1-9 Feature Overview 1-10 Configuring Telephony Features Using Cisco CallManager Administration 1-10 Configuring Network Features Using the IP Phone 1-11 Providing Users with Feature Information 1-11 Understanding the Requirements for Installing and Configuring the Cisco IP Phone 1-12 CHAPTER 2 Preparing to Install the Cisco IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco IP Telephony Products 2-1 Understanding How the
Contents Configuring the Handset, Headset, and Speakerphone 2-8 Connecting a Handset to a Cisco IP Phone 2-9 Connecting a Headset to a Cisco IP Phone 2-9 Disabling the Speakerphone Feature 2-10 Adding Phones to the Cisco CallManager Database 2-10 Using Auto-Registration 2-11 Adding Phones Manually 2-12 Adding Phones Manually Using DHCP 2-12 Assigning Static IP Addresses 2-13 Using the Bulk Administration Tool 2-15 Configuring the Cisco IP Phone 7960 to Support the 7914 Expansion Module 2-15 CHAPTER 3 In
Contents Additional Equipment 4-3 Safety Notices 4-3 Connecting the 7914 Expansion Module 4-4 Removing the Footstand from the Cisco IP Phone 7960 4-5 Connecting the Support Bar to the Cisco IP Phone 7960 4-6 Connecting the 7914 Expansion Module to the Support Bar 4-7 Connecting the RS 232 Cable 4-9 Connecting the Power Supply 4-11 Connecting the Footstand 4-12 Start Up Sequence 4-14 CHAPTER 5 Configuring Network Settings on the Cisco IP Phone 5-1 Accessing the Network Configuration Settings 5-2 Verifyin
Contents Configuring Ports 5-25 Configuring the SW Port 5-26 Configuring the PC Port 5-27 CHAPTER 6 Configuring Cisco IP Phones, Users, and Features in Cisco CallManager 6-1 Configuring Cisco IP Phones in Cisco CallManager 6-2 Adding Users to Cisco CallManager 6-5 Modifying Phone Button Templates 6-5 Possible Phone Button Template Configurations 6-6 Updating Button Labels 6-7 Configuring Corporate Directories 6-8 Setting Up User Services 6-8 Providing Information to End Users 6-9 CHAPTER 7 Troublesho
Contents Symptom: Cisco IP Phone Not Registering with Cisco CallManager 6-17 Identifying Error Messages 6-17 Registering the Phone with Cisco CallManager 6-18 Checking Network Connectivity 6-18 Verifying TFTP Server Settings 6-18 Verifying IP Addressing and Routing 6-19 Verifying DNS Settings 6-19 Verifying Cisco CallManager Settings 6-20 Cisco CallManager and TFTP Services Are Not Running 6-20 Creating a New Configuration File 6-21 Symptom: Cisco IP Phone Resetting 6-21 Verifying Physical Connection 6-22
About This Guide Overview Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 provides the information you need to understand, install, configure, and manage a Cisco IP Phone on your network. Audience Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco IP Phone on the network.
About This Guide Objectives Objectives This guide provides the required steps to get the Cisco IP Phone up and running on a Voice-over-IP (VoIP) network. Because of the complexity of an IP telephony network, this guide does not provide complete and detailed information for procedures that you need to perform on the Cisco CallManager application or other network devices. Organization Table 1 provides an overview of the organization of this guide.
About This Guide Related Documentation Table 1 Cisco IP Phone Administration Guide Organization (continued) Chapter Description Appendix A, “Technical Specifications” Provides a reference of the detailed technical specifications of the Cisco IP Phone. Index Provides reference information. Related Documentation For more information about Cisco IP Phones or Cisco CallManager, refer to these publications, which are available at the following location: http://www.cisco.
About This Guide Obtaining Documentation Cisco IP Phone 7914 Expansion Module • Cisco IP Phone 7914 Expansion Module Quick Start Guide Cisco Customer Response Applications 2.2 • Cisco CallManager Extended Services Administrator's Guide You can find these publications on the Web from links at the following URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/index.htm Obtaining Documentation The following sections explain how to obtain documentation from Cisco Systems.
About This Guide Obtaining Documentation Ordering Documentation Cisco documentation is available in the following ways: • Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace: http://www.cisco.com/cgi-bin/order/order_root.pl • Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store: http://www.cisco.com/go/subscription • Nonregistered Cisco.
About This Guide Obtaining Technical Assistance Obtaining Technical Assistance Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site. Cisco.com Cisco.
About This Guide Obtaining Technical Assistance Inquiries to Cisco TAC are categorized according to the urgency of the issue: • Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration. • Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
About This Guide Document Conventions Cisco TAC Escalation Center The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
About This Guide Document Conventions Convention Description ^ The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key. < > Nonprinting characters, such as passwords are in angle brackets. Note Caution Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication. Means reader be careful.
About This Guide Document Conventions Varoitus Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista. Tässä julkaisussa esiintyvien varoitusten käännökset löydät laitteen mukana olevasta Regulatory Compliance and Safety Information -kirjasesta (määräysten noudattaminen ja tietoa turvallisuudesta).
About This Guide Document Conventions Advarsel Dette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan føre til personskade. Før du utfører arbeid på utstyr, må du vare oppmerksom på de faremomentene som elektriske kretser innebærer, samt gjøre deg kjent med vanlig praksis når det gjelder å unngå ulykker.
About This Guide Document Conventions Cisco IP Phone Administration Guide for Cisco CallManager 3.
C H A P T E R 1 An Overview of the Cisco IP Phone The Cisco IP Phone provides functionality similar to that of a traditional analog phone, but must be configured and managed like other network devices. You can choose among three models of Cisco IP Phones—Cisco IP Phone 7960, Cisco IP Phone 7940, and Cisco IP Phone 7910. Each Cisco IP Phone supports G.711, G.729, G.729a, G.729b, and G.729ab audio compression.
Chapter 1 An Overview of the Cisco IP Phone Understanding the Cisco IP Phone Models 7960 and 7940 Understanding the Cisco IP Phone Models 7960 and 7940 The Cisco IP Phone models 7960 and 7940 are full-featured, multiline telephones that provide voice communication over an IP network. These phones function as managerial-level office telephones, replacing traditional analog telephones in an IP telephony network.
Chapter 1 An Overview of the Cisco IP Phone Understanding the Cisco IP Phone Models 7960 and 7940 Figure 1-2 Cisco IP Phone 7940 2 3 4 1 5 6 7 8 17 16 15 14 13 12 11 10 68562 9 1 Handset with indicator light Functions like a traditional handset. The light strip at the top of the handset blinks when the phone rings and remains lit to indicate a new voice mail message. 2 LCD screen Displays features such as the time, date, phone number, caller ID, line/call status and soft key tabs.
Chapter 1 An Overview of the Cisco IP Phone Understanding the Cisco IP Phone Models 7960 and 7940 7 ? button Displays help on LCD screen for a phone button or function and provides status information about the current call. 8 Settings button Provides access to phone settings such as contrast and ring sound, network configuration, and status information. 9 Speaker button Toggles the speaker on or off. 10 Mute button Toggles the mute on or off. 11 Headset button Toggles the headset on or off.
Chapter 1 An Overview of the Cisco IP Phone Understanding the Cisco IP Phone 7910 Understanding the Cisco IP Phone 7910 The Cisco IP Phone 7910 is designed primarily for common-use areas that require basic features, such as lobbies, break rooms, and hallways.
Chapter 1 An Overview of the Cisco IP Phone Understanding the Cisco IP Phone 7910 1 Handset with indicator light Functions like a traditional handset. 2 LCD screen Displays features such as time, date, directory number, caller ID, and line/call status. 3 Line button Opens a new line. 4 Hold button Puts a current call on hold or takes a call off hold. 5 Transfer button Transfers the current caller to a different phone number.
Chapter 1 An Overview of the Cisco IP Phone What Networking Protocols Are Used? 13 Mute button Toggles the Mute on or off. 14 Volume button Increases or decreases the volume for the handset or speaker. Also controls the ringer volume and the LCD contrast. 15 Speed dials Programmable with Cisco CallManager to suit the needs of your company. See the “Modifying Phone Button Templates” section on page 6-5 for additional information.
Chapter 1 An Overview of the Cisco IP Phone What Networking Protocols Are Used? Table 1-1 Supported Networking Protocols on the Cisco IP Phone (continued) Networking Protocol Purpose Dynamic Host Configuration Protocol (DHCP) DHCP dynamically allocates and assigns DHCP is enabled by default. If disabled, you must manually an IP address to network devices.
Chapter 1 An Overview of the Cisco IP Phone What Features are Supported on the Cisco IP Phone? Table 1-1 Supported Networking Protocols on the Cisco IP Phone (continued) Networking Protocol Purpose Trivial File Transfer Protocol (TFTP) TFTP allows you to transfer files over the TFTP requires a TFTP server in your network, which can be network. automatically identified from the On the Cisco IP Phone, TFTP enables you to obtain a configuration file specific DHCP server.
Chapter 1 An Overview of the Cisco IP Phone What Features are Supported on the Cisco IP Phone? Feature Overview Cisco IP Phones provide traditional telephony functionality, such as call forwarding and transferring, redialing, speed dialing, conference calling, and voice mail access. For an overview of all the supported telephony features and tips on configuring them, see the “Configuring Cisco IP Phones in Cisco CallManager” section on page 6-2.
Chapter 1 An Overview of the Cisco IP Phone What Features are Supported on the Cisco IP Phone? This guide provides partial instructions for procedures that involve Cisco CallManager Administration. These instructions are intended to point you to the appropriate window in the Cisco CallManager application and to provide some initial guidance. For detailed information about using Cisco CallManager, refer to the Cisco CallManager documentation suite available at this location: http://www.cisco.
Chapter 1 Understanding the Requirements for Installing and Configuring the Cisco IP Phone An Overview of the Cisco IP Phone Understanding the Requirements for Installing and Configuring the Cisco IP Phone To install and configure the Cisco IP Phone, you must configure some network settings, set up Cisco CallManager, and make changes locally on the phone. Refer to Table 1-2 for an overview of required procedures. For detailed information about these steps, refer to the referenced sources.
Chapter 1 Table 1-2 An Overview of the Cisco IP Phone Understanding the Requirements for Installing and Configuring the Cisco IP Phone Overview of Configuration Procedures for the Cisco IP Phone (continued) Required Task Purpose For More Information 3. Add the phone to Cisco CallManager. Provides call processing in the See the “Adding Phones to IP telephony network. the Cisco CallManager Database” section on page 2-10 and the Cisco CallManager Administration Guide. 4.
Chapter 1 Understanding the Requirements for Installing and Configuring the Cisco IP Phone Table 1-2 Overview of Configuration Procedures for the Cisco IP Phone (continued) Required Task 9. An Overview of the Cisco IP Phone Purpose Configure the phone features such Provides enhanced telephony as call waiting, call forward, call functionality. park, and call pickup.
C H A P T E R 2 Preparing to Install the Cisco IP Phone on Your Network Cisco IP Phones enable you to communicate using voice over a data network. To do this, the IP Phones depend upon and interact with several other key Cisco IP Telephony components, including Cisco CallManager.
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Understanding Interactions with Other Cisco IP Telephony Products This section covers the following topics: • Understanding How the Cisco IP Phone Interacts with Cisco CallManager, page 2-2 • Understanding How the Cisco IP Phone Interacts with the Cisco Catalyst Family of Switches, page 2-2 Understanding How the Cisco IP Phone Interacts with Cisco CallManager Cisco CallManager is an open and industry-standard call processing system.
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Understanding the Phone Startup Process This shared physical link has the following implications for the VLAN configuration on the network: • The current VLANs might be configured on an IP subnet basis. However, additional IP addresses might not be available to assign the phone to the same subnet as other devices connected to the same port.
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Understanding the Phone Startup Process • Accessing TFTP Server, page 2-5 • Requesting the Configuration File, page 2-5 • Contacting Cisco CallManager, page 2-5 Obtaining Power from the Switch You can connect the Cisco IP Phone to a Cisco Catalyst switch with one of the modules that provides power to the phone (WS-X6348-RJ45V). See the “Providing Power to the Cisco IP Phone” section on page 2-7 for details.
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Understanding the Phone Startup Process Accessing TFTP Server In addition to assigning an IP address, the DHCP server also directs the Cisco IP Phone to a TFTP Server. If the phone has a statically defined IP address, you must configure the TFTP server locally on the phone; the phone then goes to the TFTP server directly. Requesting the Configuration File The TFTP server has configuration files (.
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Guidelines for Configuring Ports on Cisco IP Phones Cisco CallManager informs devices using .cnf format configuration files of their load ID. Devices using .xml format configuration files receive the load ID in the configuration file. Guidelines for Configuring Ports on Cisco IP Phones Cisco IP Phones include ports for connecting the phones to the network, for providing power to the phones, and for adding headsets to the phones.
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Guidelines for Configuring Ports on Cisco IP Phones Using the Access Port Use the access port to connect a network device, such as a computer, to the phone. You must use a straight-through cable on this port. Providing Power to the Cisco IP Phone You can power a Cisco IP Phone from an external power supply, from a switch port, or from a power source between the phone and the switch.
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Guidelines for Configuring Ports on Cisco IP Phones Use the following information to choose a power source for the phone: • If you plug a phone into the optional power supply before plugging it into the network, the phone is powered by the power supply. • If you then unplug the phone from the power supply, the phone resets.
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Guidelines for Configuring Ports on Cisco IP Phones Connecting a Handset to a Cisco IP Phone All Cisco IP Phones include a handset designed especially for use with a Cisco IP Phone. These handsets are interchangeable among Cisco IP Phone models. The handsets include a light strip used to indicate voice mail messages.
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Adding Phones to the Cisco CallManager Database Using a Headset with a Cisco IP Phone 7910 The Cisco IP Phone 7910 does not have a separate headset jack. However, you can use a headset in place of the handset. You can use industry-standard headsets, such as Plantronics M-12 amplified headsets or other headsets that provide switch capability between the headset and handset.
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Adding Phones to the Cisco CallManager Database Tip To get help using the Cisco CallManager application, access context-sensitive help by choosing Help > For this screen from the main menu bar. For complete instructions and conceptual information, refer to the Cisco CallManager Administration Guide and the Cisco CallManager System Guide.
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Adding Phones to the Cisco CallManager Database Step 4 To modify phone settings, choose Device > Phone. Use the Find and List Phones window to enter search criteria for each phone. Step 5 Install the phone by following the instructions in Chapter 3, “Installing the Cisco IP Phone.” Step 6 To configure additional phone features, see the “Configuring Cisco IP Phones in Cisco CallManager” section on page 6-2 for details.
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Adding Phones to the Cisco CallManager Database Procedure Step 1 Log in to the Cisco CallManager Administration application. Step 2 From the menu bar, choose Device > Add a New Device. The Add a New Device window appears. Step 3 Select Phone from the Device Type drop-down menu and click Next. The Add a New Phone window appears. Step 4 Select a phone type from the drop-down menu and click Next. The Phone Configuration window appears.
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Adding Phones to the Cisco CallManager Database Procedure Step 1 Log in to the Cisco CallManager Administration application. Step 2 From the menu bar, choose Device > Add a New Device. The Add a New Device window appears. Step 3 Select Phone from the Device Type drop-down menu and click Next. The Add a New Phone window appears. Step 4 Select a phone type from the drop-down menu and click Next. The Phone Configuration window appears.
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Configuring the Cisco IP Phone 7960 to Support the 7914 Expansion Module Using the Bulk Administration Tool The Cisco Bulk Administration Tool (BAT) is a plug-in application for Cisco CallManager that enables system administrators to perform batch operations, including registration, on large numbers of Cisco IP Phones. Refer to the Bulk Administration Tool Guide for Cisco CallManager for information about using BAT in your network.
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Configuring the Cisco IP Phone 7960 to Support the 7914 Expansion Module The Find and List Phone page re-displays showing a list of the phones matching your search criteria. Step 4 Click on the IP Phone that you want to configure for the 7914 Expansion Module. The Phone Configuration page appears. Step 5 Scroll down to the Phone Button and Expansion Module Template Information section of the page.
C H A P T E R 3 Installing the Cisco IP Phone These topics help you install the Cisco IP Phone on an IP telephony network: Note • Before You Begin, page 3-1 • Connecting the Cisco IP Phone to the Network, page 3-4 • Adjusting Placement of the Cisco IP Phone, page 3-7 • Verifying the Phone Startup Process, page 3-9 • Configuring Startup Network Settings, page 3-10 For each Cisco IP phone that you install in your network, you must first make some critical decisions about how to configure the pho
Chapter 3 Installing the Cisco IP Phone Before You Begin Before installing the Cisco IP Phone, review the requirements in these sections: • Network Requirements, page 3-2 • Cisco CallManager Configuration, page 3-2 • Safety, page 3-3 Network Requirements For the Cisco IP Phone to successfully operate as a Cisco IP Phone endpoint in your network, your network must meet the following requirements: • Working VoIP Network – Voice over IP (VoIP) configured on your Cisco routers and gateways – Cisco Cal
Chapter 3 Installing the Cisco IP Phone Before You Begin Safety Review the following warnings before installing the Cisco IP Phone. Warning Read the installation instructions before you connect the system to its power source. Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment. Warning Ultimate disposal of this product should be handled according to all national laws and regulations.
Chapter 3 Installing the Cisco IP Phone Connecting the Cisco IP Phone to the Network Warning The plug-socket combination must be accessible at all times because it serves as the main disconnecting device. Connecting the Cisco IP Phone to the Network You must connect the Cisco IP Phone to the network and to a power source before using it. Refer to Figure 3-1 and Figure 3-2 for graphical overviews of the procedures that follow. To install a Cisco IP Phone, perform these steps.
Chapter 3 Installing the Cisco IP Phone Connecting the Cisco IP Phone to the Network Figure 3-1 Cisco IP Phone Models 7960 and 7940 Cable Connections 1 RS232 10/100 SW 10/100 PC + DC48V 7 2 6 3 58670 5 4 1 AC adapter port (DC48V) 5 Access port (10/100 PC) 2 Power supply with AC adapter port plug 6 Handset port 3 Power cable with wall socket plug 7 Headset port 4 Network port (10/100 SW) Cisco IP Phone Administration Guide for Cisco CallManager 3.
Chapter 3 Installing the Cisco IP Phone Connecting the Cisco IP Phone to the Network Figure 3-2 Cisco IP Phone Model 7910 Cable Connections 1 RS232 10/100 SW 10/100 PC + DC48V 6 2 3 63273 5 4 1 AC adapter port (DC48V) 4 2 Power supply with AC adapter port plug 5 3 Power cable with wall socket plug 6 Network port (10/100 SW) Access port (10/100 PC) Handset port Cisco IP Phone Administration Guide for Cisco CallManager 3.
Chapter 3 Installing the Cisco IP Phone Adjusting Placement of the Cisco IP Phone Adjusting Placement of the Cisco IP Phone The Cisco IP Phone includes an adjustable footstand. When placing the phone on a desktop surface, you can adjust the tilt height to several different angles in 7.5 degree increments from flat to 60 degrees. You can also mount the phone to the wall using the footstand or using the optional locking accessory.
Chapter 3 Installing the Cisco IP Phone Adjusting Placement of the Cisco IP Phone Use the following procedure to mount the phone on the wall using the standard footstand. Refer to Figure 3-3 for a graphical overview of these procedures. Before You Begin To ensure that the handset attaches securely to a wall-mounted phone, remove the handset wall hook from the handset rest, rotate the hook 180 degrees, and reinsert the hook.
Chapter 3 Installing the Cisco IP Phone Verifying the Phone Startup Process Parts Used in Wall Mounting the Cisco IP Phone 1 2 3 2 63274 Figure 3-3 1 Footstand adjustment knob—Raises and lowers adjustment plate 2 Wall mounting screw holes 3 Adjustment plate—Raises and lowers phone vertically Verifying the Phone Startup Process After the Cisco IP Phone has power connected to it, the phone begins its startup process by cycling through these steps: 1.
Chapter 3 Installing the Cisco IP Phone Configuring Startup Network Settings 3. These messages display as phone starts up: – Configuring VLAN – Configuring IP – Configuring CM List – Connecting – Registering – Requesting Template 4. The main LCD screen displays: – The date and time – Primary directory number – Soft keys (on Cisco IP Phone models 7960 and 7940 only) If the phone successfully passes through these stages, it has started up properly.
C H A P T E R 4 Adding the Cisco IP Phone 7914 Expansion Module The Cisco IP Phone 7914 Expansion Module attaches to the Cisco IP Phone 7960 and extends its functionality by adding 14 line appearances and/or speed dial numbers per module. One or two Expansion Modules can be attached to your IP Phone. One Expansion Module provides a total of 20 line and/or speed dial numbers. Two Expansion Modules provide a total of 34 line and/or speed dial buttons, as shown in Figure 4-1.
Chapter 4 Adding the Cisco IP Phone 7914 Expansion Module Installing the 7914 Expansion Module Installing the 7914 Expansion Module These sections describe how to install the Expansion Module: • Before You Begin, page 4-2 • Connecting the 7914 Expansion Module, page 4-4 • Start Up Sequence, page 4-14 Before You Begin Before you begin the installation of the Cisco 7914 Expansion Module, read all of the following topics in this section: • Package List, page 4-2 • Footstand Kits, page 4-2 • Addit
Chapter 4 Adding the Cisco IP Phone 7914 Expansion Module Installing the 7914 Expansion Module Each Footstand Kit contains: • One support bar (single with one thumb screw, or double with two thumb screws) • One footstand Additional Equipment You will need to have the following additional equipment.
Chapter 4 Adding the Cisco IP Phone 7914 Expansion Module Installing the 7914 Expansion Module Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits.
Chapter 4 Adding the Cisco IP Phone 7914 Expansion Module Installing the 7914 Expansion Module Note • Connecting the Power Supply, page 4-11 • Connecting the Footstand, page 4-12 To ensure a successful installation of the 7914 Expansion Module, make sure you have read the entire “Before You Begin” section on page 4-2. Removing the Footstand from the Cisco IP Phone 7960 To remove the footstand from the IP Phone 7960 to which you are attaching the 7914 Expansion Module, follow these steps.
Chapter 4 Adding the Cisco IP Phone 7914 Expansion Module Installing the 7914 Expansion Module Foot Pins on the Cisco IP Phone 7960 63147 Figure 4-2 Connecting the Support Bar to the Cisco IP Phone 7960 To connect the support bar to the Cisco IP Phone 7960, follow these steps. Procedure Step 1 Position the support bar on the back of the IP Phone so that it fits flush with the phone. Step 2 Locate the two connector pins, as illustrated in Figure 4-3.
Chapter 4 Adding the Cisco IP Phone 7914 Expansion Module Installing the 7914 Expansion Module Figure 4-3 Connector Pins on the Support Bar Connecting the 7914 Expansion Module to the Support Bar To connect the Expansion Module to the support bar, follow these steps. Procedure Step 1 Position the phone so that the front of the phone is facing up. Step 2 Line up the two open slots on the bottom of the 7914 Expansion Module with the two hooks on the support bar.
Chapter 4 Adding the Cisco IP Phone 7914 Expansion Module Installing the 7914 Expansion Module Figure 4-4 Part Connections on the Expansion Module and Support Bar Cisco IP Phone Administration Guide for Cisco CallManager 3.
Chapter 4 Adding the Cisco IP Phone 7914 Expansion Module Installing the 7914 Expansion Module Figure 4-5 Thumb Screw Connections 1 Slots on the 7914 Expansion Module 2 Hooks on the support bar 3 Insert and rotate the Expansion Module into the support bar 4 Tighten the thumb screws Connecting the RS 232 Cable To connect the RS 232 cable, follow these steps, and refer to the following table, which depicts the “in” and “out” icons on the RS 232 jacks.
Chapter 4 Adding the Cisco IP Phone 7914 Expansion Module Installing the 7914 Expansion Module Note If you are installing a second 7914 Expansion Module, continue with Steps 3 and 4. Otherwise go to the “Connecting the Power Supply” section on page 4-11. Refer to Figure 4-6 for an illustration of cable connections. Step 3 Plug one end of the second RS 232 cable into the RS 232 jack with the “out” icon underneath on the 1st Expansion Module.
Chapter 4 Adding the Cisco IP Phone 7914 Expansion Module Installing the 7914 Expansion Module Connecting the Power Supply To connect the power supply, follow these steps.
Chapter 4 Adding the Cisco IP Phone 7914 Expansion Module Installing the 7914 Expansion Module Figure 4-7 1 Power Supply Connector Port Power supply connector plugged in to the power supply port on the back of the Expansion Module Connecting the Footstand To connect the footstand to the support bar, follow these steps. Procedure Step 1 Locate the three hooks on the footstand. Step 2 Position the hooks so that they align with the two open slots on the support bar.
Chapter 4 Adding the Cisco IP Phone 7914 Expansion Module Installing the 7914 Expansion Module Note Step 3 Note: There are four positions in each of the three sets of open slots on the support bar. This lets you choose the angle of the footstand. Insert the footstand hooks into the support bar and push in slightly to make the connection.
Chapter 4 Adding the Cisco IP Phone 7914 Expansion Module Installing the 7914 Expansion Module Start Up Sequence After the 7914 Expansion Module is installed, upon startup the lighted buttons are all steady red. Then the LCD screen refreshes and the lighted buttons are all off and any line appearances are displayed in the LCD screen. You can then start using the Expansion Module. Cisco IP Phone Administration Guide for Cisco CallManager 3.
C H A P T E R 5 Configuring Network Settings on the Cisco IP Phone Because the Cisco IP Phone is a network device, it includes many configurable network settings. You must configure many of these options before the phone is accessible and functional for your users.
Chapter 5 Configuring Network Settings on the Cisco IP Phone Accessing the Network Configuration Settings Accessing the Network Configuration Settings By default, the network configuration options are locked to prevent users from making changes that could impact their network connectivity. You must unlock the network configuration options before you can configure them.
Chapter 5 Configuring Network Settings on the Cisco IP Phone Verifying Network Settings Cisco IP Phone 7910 Procedure Step 1 Press **# This step either locks or unlocks the options, depending on the previous state. Continue with Step 2 to view the padlock icon. Step 2 Press settings. Step 3 Select 6 (Network Configuration). Step 4 Look at the upper-right portion of your LCD. • Locked—The icon displays a locked padlock. • Unlocked—The icon displays an unlocked padlock.
Chapter 5 Configuring Network Settings on the Cisco IP Phone Verifying Network Settings Cisco IP Phone 7910 Procedure Step 1 Press settings. Step 2 Press 3 (Network Configuration). Step 3 Scroll through the options to display the settings described in Table 5-1. If the Cisco IP Phone 7910 is locked, only the configured options in Table 5-1 appear. When the phone is unlocked, all options display.
Chapter 5 Configuring Network Settings on the Cisco IP Phone Verifying Network Settings Table 5-1 Network Settings (continued) Network Setting Description Usage Notes TFTP Server 1 Indicates the primary Trivial File See the “Assigning a TFTP Sever” Transfer Protocol (TFTP) server used by section on page 5-21. the phone to obtain configuration files. Default Routers 1-5 Identifies the default gateway used by the phone. See the “Assigning Default Router” section on page 5-15.
Chapter 5 Configuring Network Settings on the Cisco IP Phone Verifying Network Settings Table 5-1 Network Settings (continued) Network Setting Description Usage Notes Information URL Specifies the location (UL) of the help text for the information (?) button. Available only on the Cisco IP Phone 7960/7940. Cannot configure locally. Use Cisco CallManager to modify. Directories URL Specifies the server from which the phone obtains directory information.
Chapter 5 Configuring Network Settings on the Cisco IP Phone Verifying Network Settings Table 5-1 Network Settings (continued) Network Setting Description Usage Notes Forwarding Delay Indicates whether the internal switch begins forwarding packets between the PC port and switch (SW) port on your phone when your the PC port becomes active. Displays Yes or No. When set to No, the internal switch begins forwarding packets immediately.
Chapter 5 Configuring Network Settings on the Cisco IP Phone Verifying Network Settings Table 5-1 Network Settings (continued) Network Setting Description Usage Notes PC Port Disabled Cannot configure locally. Use Indicates whether the PC port on the phone is enabled or disabled. The port is Cisco CallManager to modify. labeled “10/100 PC” on the back of the phone and is used to connect a PC or workstation to the phone so that they can share a single network connection.
Chapter 5 Configuring Network Settings on the Cisco IP Phone Modifying DHCP Settings Table 5-1 Network Settings (continued) Network Setting Description Usage Notes Network Locale Identifies the locale associate with the Cannot configure locally. Use phone. The network locale identifies a Cisco CallManager to modify. set of detailed information to support the hardware in a specific location.
Chapter 5 Configuring Network Settings on the Cisco IP Phone Modifying DHCP Settings Enabling DHCP Cisco IP Phones enable DHCP by default, but you can reset the protocol if it becomes disabled. Cisco IP Phone 7960/7940 Procedure Step 1 Press settings. Step 2 Use the Navigation button to select Network Configuration. Step 3 Press the Select soft key. Step 4 Scroll to DHCP Enabled. If DHCP is disabled, the option displays as DHCP Enabled NO Step 5 Press the Yes soft key to enable DHCP.
Chapter 5 Configuring Network Settings on the Cisco IP Phone Modifying DHCP Settings Step 5 Use the down volume key to select Yes. Step 6 Press # to save. Disabling DHCP If you do not use DHCP in your network, use this procedure to disable DHCP before manually assigning IP addresses to Cisco IP phones. Note Procedures involved in configuring IP settings or TFTP options cannot be completed when DHCP is enabled in your network. Cisco IP Phone 7960/7940 Procedure Step 1 Press settings.
Chapter 5 Configuring Network Settings on the Cisco IP Phone Modifying DHCP Settings Cisco IP Phone 7910 Procedure Step 1 Press settings. Step 2 Press 6 (Network Configuration). Step 3 Use the down volume key to select DHCP Enabled. If DHCP is enabled, the option displays as DHCP Enabled YES Step 4 Press * to edit. Step 5 Use the down volume key to select No. Step 6 Press # to save.
Chapter 5 Configuring Network Settings on the Cisco IP Phone Modifying DHCP Settings Step 5 Press the Yes soft key to release the DHCP-assigned IP address. Step 6 Press Save. The phone remains in an idle state, without an IP address assigned, until you do one of the following actions: • Manually assign an IP address • Set DHCP Address Released back to No. • Power cycle the phone, which enables all default settings, including enabling DHCP. Cisco IP Phone 7910 Procedure Step 1 Press settings.
Chapter 5 Configuring Network Settings on the Cisco IP Phone Configuring IP Settings Configuring IP Settings Use these guidelines when manually configuring the IP settings: Note • You can use 0.0.0.0 for the subnet mask only if the default gateway is also 0.0.0.0. • Ensure TFTP server has an IP address. • Ensure the default gateway IP address is on the same subnet as the host IP address.
Chapter 5 Configuring Network Settings on the Cisco IP Phone Configuring IP Settings Step 4 Scroll to IP Address. Step 5 Press the Edit soft key. Step 6 Use the buttons on the dial pad to enter a new IP address, using the * key on the dial pad or the . soft key to enter periods. Step 7 Use the << soft key to correct any mistakes. Step 8 Press the Validate soft key. Step 9 Press Save. Cisco IP Phone 7910 Procedure Step 1 Press settings. Step 2 Press 6 (Network Configuration).
Chapter 5 Configuring Network Settings on the Cisco IP Phone Configuring IP Settings Cisco IP Phone 7960/7940 Procedure Step 1 Press settings. Step 2 Use the Navigation button to select Network Configuration. Step 3 Press the Select soft key. Step 4 Scroll to Default Router 1. Step 5 Press the Edit soft key. Step 6 Use the buttons on the dial pad to enter the new router IP address, using the * key on the dial pad or the . soft key to enter periods.
Chapter 5 Configuring Network Settings on the Cisco IP Phone Configuring IP Settings Assigning Subnet Mask The subnet mask is used to partition the IP address into a network and a host identifier. The subnet mask is used to mask a portion of the IP address so that TCP/IP can distinguish the network ID from the host ID. Cisco IP Phone 7960/7940 Procedure Step 1 Press settings. Step 2 Use the Navigation button to select Network Configuration. Step 3 Press the Select soft key.
Chapter 5 Configuring Network Settings on the Cisco IP Phone Configuring IP Settings Step 5 Use the buttons on the dial pad to enter the new subnet mask, using the down arrow to back space and the * key on the dial pad to enter periods. Step 6 Press # to save. Assigning Domain Name The domain name is the name of the Domain Name System (DNS) domain in which the phone is located. DNS is a hierarchical name for TCP/IP host computers that provides standard naming conventions.
Chapter 5 Configuring Network Settings on the Cisco IP Phone Configuring IP Settings Cisco IP Phone 7910 Changing the domain name on the Cisco IP Phone 7910 is not currently supported. Assigning DNS Servers The DNS setting on the Cisco IP Phone allows users to specify remote computers by host names, which are character strings with some mnemonic value, rather than by using IP addresses, which are simply strings of numbers.
Chapter 5 Configuring Network Settings on the Cisco IP Phone Configuring VLAN Settings Cisco IP Phone 7910 Procedure Step 1 Press settings. Step 2 Press 6 (Network Configuration). Step 3 Use the down volume key to select DNS server 1. Step 4 Press * to edit. Step 5 Use the buttons on the dial pad to enter the new DNS server address, using the down arrow to back space and the * key on the dial pad to enter periods. Step 6 Press # to save.
Chapter 5 Configuring Network Settings on the Cisco IP Phone Configuring TFTP Options Step 8 Press Validate. Step 9 Press Save. Cisco IP Phone 7910 Procedure Step 1 Press settings. Step 2 Press 6 (Network Configuration). Step 3 Use the down volume key to select Admin VLAN ID setting. Step 4 Press * to edit. Step 5 Use the buttons on the dial pad to enter the new Admin VLAN ID, using the down arrow to backspace. Step 6 Press # to save.
Chapter 5 Configuring Network Settings on the Cisco IP Phone Configuring TFTP Options Cisco IP Phone 7960/7940 Procedure Step 1 Press settings. Step 2 Use the Navigation button to select Network Configuration. Step 3 Press the Select soft key. Step 4 Scroll to TFTP Server 1. Step 5 Press the Edit soft key. Step 6 Use the buttons on the dial pad to enter a new TFTP server address, using the * key on the dial pad or the . soft key to enter periods.
Chapter 5 Configuring Network Settings on the Cisco IP Phone Configuring TFTP Options Using an Alternate TFTP Server If you are using DHCP, but you want to override the TFTP address that the phone received through DHCP, enable an alternate TFTP Server. Cisco IP Phone 7960/7940 Procedure Step 1 Press settings. Step 2 Use the Navigation button to select Network Configuration. Step 3 Press the Select soft key. Step 4 Scroll to Alternate TFTP Server.
Chapter 5 Configuring Network Settings on the Cisco IP Phone Configuring TFTP Options If an alternate TFTP server is currently unassigned, the option displays as: Alternate TFTP NO Step 4 Press * to edit. Step 5 Use the down volume key to select Yes. Step 6 Press # to save. Step 7 Use the down volume key to select TFTP Server setting. Step 8 Press * to edit.
Chapter 5 Configuring Network Settings on the Cisco IP Phone Configuring Ports Step 6 Use the buttons on the dial pad to enter a backup TFTP server address, using the * key on the dial pad or the . soft key to enter periods. Step 7 Use the << soft key to correct any mistakes. Step 8 Press Validate. Step 9 Press Save. Cisco IP Phone 7910 Procedure Step 1 Press settings. Step 2 Press 6 (Network Configuration). Step 3 Use the down volume key to select TFTP Server 2 setting.
Chapter 5 Configuring Network Settings on the Cisco IP Phone Configuring Ports This section covers the following topics: • Configuring the SW Port, page 5-26 • Configuring the PC Port, page 5-27 Configuring the SW Port Follow these procedures to set the speed of the switch port on the Cisco IP Phone. Cisco IP Phone 7960/7940 Procedure Step 1 Press the Settings button. Step 2 Use the Navigation button to select Network Configuration. Step 3 Press the Select soft key.
Chapter 5 Configuring Network Settings on the Cisco IP Phone Configuring Ports Step 8 Press the Validate soft key. Step 9 Press the Save soft key to save this change. Cisco IP Phone 7910 Procedure Step 1 Press the Settings button. Step 2 Press 6 to select Network Configuration. Step 3 Scroll (using the volume up/down keys) to SW Port Configuration. Step 4 Press * to enter edit mode. Step 5 Press the volume down button to scroll down through options.
Chapter 5 Configuring Network Settings on the Cisco IP Phone Configuring Ports Step 6 Use the buttons on the dial pad to enter the selected option. To enter letters, use the numbers associated with a particular letter. For example, the 2 key has the letters ABC. For a lower case “a,” press 2 once. Press the 2 key repeatedly to scroll through the available letters and numbers. Pause after the selected letter appears on the screen.
C H A P T E R 6 Configuring Cisco IP Phones, Users, and Features in Cisco CallManager After you install Cisco IP Phones in your network, configure their network settings, and add them to Cisco CallManager, you must then use Cisco CallManager to configure directory numbers, assign users, and configure features. Many of the Cisco IP Phone features available to end users require that you configure them using the Cisco CallManager Administration application.
Chapter 6 Configuring Cisco IP Phones in Cisco CallManager Configuring Cisco IP Phones, Users, and Features in Cisco CallManager Configuring Cisco IP Phones in Cisco CallManager After you add Cisco IP Phones to Cisco CallManager, you can add additional functionality to them. Table 6-1 includes a list of the supported telephony features and tips about how to configure them using Cisco CallManager.
Chapter 6 Configuring Cisco IP Phones, Users, and Features in Cisco CallManager Configuring Cisco IP Phones in Cisco CallManager Table 6-1 Configuring Telephony Features Using Cisco CallManager (continued) Feature Description Configuration Tips Caller ID Displays number and name of caller From Cisco CallManager, choose: Device > Phone to select outgoing caller ID pattern and to select whether to transmit or block caller ID information.
Chapter 6 Configuring Cisco IP Phones in Cisco CallManager Table 6-1 Configuring Cisco IP Phones, Users, and Features in Cisco CallManager Configuring Telephony Features Using Cisco CallManager (continued) Feature Description Configuration Tips Message waiting Users press this button to connect to the From Cisco CallManager, choose: voice-messaging system. Device > Phone and select the directory number to select the type of message waiting indicator.
Chapter 6 Configuring Cisco IP Phones, Users, and Features in Cisco CallManager Adding Users to Cisco CallManager Adding Users to Cisco CallManager Cisco CallManager Administration allows you to display and maintain information about users on the network.
Chapter 6 Configuring Cisco IP Phones, Users, and Features in Cisco CallManager Modifying Phone Button Templates Possible Phone Button Template Configurations The number of buttons and features that you can customize varies based upon Cisco IP Phone model. Familiarize yourself with the possible configuration options as described in Table 6-2.
Chapter 6 Configuring Cisco IP Phones, Users, and Features in Cisco CallManager Modifying Phone Button Templates Table 6-2 Default Phone Button Templates Listed by Model (continued) Cisco IP Phone Model Default Phone Button Template Description Cisco IP Phone 7914 Expansion Module The default Cisco IP Phone 7914 Expansion Module template uses buttons 1 through 11 for speed dial and leaves buttons 12 through 14 undefined.
Chapter 6 Configuring Cisco IP Phones, Users, and Features in Cisco CallManager Configuring Corporate Directories Configuring Corporate Directories Cisco IP Phone models 7960 and 7940 can store a directory of employee names and phone numbers. Although you access the directory from the IP Phone, you must configure the directory before users can access it.
Chapter 6 Configuring Cisco IP Phones, Users, and Features in Cisco CallManager Providing Information to End Users After you configure these services, verify that your users have access to the Cisco CallManager IP Phone Options web-based application, where they can select and subscribe to configured services. Refer to the Cisco CallManager Administration Guide, the Cisco CallManager System Guide, or context-sensitive help in the Cisco CallManager Administration application for details.
Chapter 6 Configuring Cisco IP Phones, Users, and Features in Cisco CallManager Providing Information to End Users • Provide end users with access to user documentation for the Cisco IP Phones. For example, the Cisco IP Phone Models 7960 and 7940 User Guide includes detailed user instructions for subscribing to services, using extension mobility, and other key features. For a list of available documentation, go to the Cisco IP Phone website at: http://www.cisco.
7 C H A P T E R Troubleshooting the Cisco IP Phone Cisco IP Phones include diagnostic screens that enable you to collect information that can assist you in troubleshooting problems in your IP telephony network.
Chapter 7 Troubleshooting the Cisco IP Phone Obtaining Status, Model, and Version Information Displaying Statistics for Current Call If you experience problems during an active call, you can collect information during that call. This information provides useful troubleshooting information that might assist you in resolving these problems and preventing them from occurring during future calls. Cisco IP Phone 7960/7940 During the call, press the ? button twice rapidly.
Chapter 7 Troubleshooting the Cisco IP Phone Obtaining Status, Model, and Version Information Troubleshooting Tips • The RxType/TxType indicates which codec is being used for the call between this phone and the other device. If they do not match, verify that the other device supports the codec conversation or that a transcoder is in place to support the service. • The size of the sound samples (RxSize/TxSize) should match on both devices.
Chapter 7 Troubleshooting the Cisco IP Phone Obtaining Status, Model, and Version Information Table 7-1 Status Messages Message Explanation Possible Explanation and Action BootP server used The phone obtained its IP address from a BootP server rather than a DHCP server. None. This message is informational only. CFG file not found The name-based and default configuration file was not found on the TFTP Server.
Chapter 7 Troubleshooting the Cisco IP Phone Obtaining Status, Model, and Version Information Table 7-1 Status Messages (continued) Message Explanation DHCP timeout DHCP server did not respond. DNS timeout DNS server did not respond. DNS unknown host Duplicate IP DNS could not resolve the name of the TFTP server or Cisco CallManager. Another device is using the IP address assigned to the phone.
Chapter 7 Troubleshooting the Cisco IP Phone Obtaining Status, Model, and Version Information Table 7-1 Status Messages (continued) Message Explanation Possible Explanation and Action Error update locale One or more localization files could not be found in the TFTPPath directory or were not valid. The locale was not changed. Check that the following files are located within subdirectories in the TFTPPath directory: • Located in subdirectory with same name as network locale: – tones.
Chapter 7 Troubleshooting the Cisco IP Phone Obtaining Status, Model, and Version Information Table 7-1 Status Messages (continued) Message Explanation No default router DHCP or static configuration did not specify a default router. No DNS server IP Name was specified but DHCP or static IP configuration did not specify a DNS server address. Possible Explanation and Action • If the phone has a static IP address, verify the default router has been configured.
Chapter 7 Troubleshooting the Cisco IP Phone Obtaining Status, Model, and Version Information Table 7-1 Status Messages (continued) Message Explanation Possible Explanation and Action TFTP file not found The requested load file (.bin) Check the load ID assigned to the phone was not found in the TFTPPath (Cisco CallManager > Device > Phone). directory. Verify that the TFTPPath directory contains a .bin file with this load ID as the name. TFTP timeout TFTP server did not respond.
Chapter 7 Troubleshooting the Cisco IP Phone Obtaining Status, Model, and Version Information • REr—number of receive errors at the phone. • Bcast—number of broadcast packets received. • TCP-timeout—connection closed due to exceeding the allowed retry time. • TCP-Bad-ACK—connection closed because an unacceptable ACK was received. • CM-reset-TCP—Cisco CallManager closed and initiated the closing of connection. • CM-closed-TCP—Cisco CallManager closed and initiated the closing of connection.
Chapter 7 Troubleshooting the Cisco IP Phone Obtaining Status, Model, and Version Information • Port 0 Half, 10—the network port is in a link up state and has auto-negotiated a half-duplex, 10-Mbps connection. • Port 1 Full, 100—the PC port is in a link up state and has auto-negotiated a full-duplex 100-Mbps connection. • Port 2 Down—PC port is in a link down state. Cisco IP Phone 7910 Procedure Step 1 Press settings. Step 2 Press 7 (Phone Info).
Chapter 7 Troubleshooting the Cisco IP Phone Obtaining Status, Model, and Version Information Step 3 Press the Select soft key. Step 4 Select Model Information. Step 5 Press the Select soft key. The following information displays: • Model Type • Serial Number Cisco IP Phone 7910 Procedure Step 1 Press settings. Step 2 Press 4(Model Information).
Chapter 7 Troubleshooting the Cisco IP Phone Resetting the Cisco IP Phone Step 4 Select Firmware Versions. Step 5 Press the Select soft key. The firmware statistics display the following information: • Application Load ID • Boot Load ID • Version • Expansion Module 1 • Expansion Module 2 Cisco IP Phone 7910 Procedure Step 1 Press settings. Step 2 Press 4(Model Information).
Chapter 7 Troubleshooting the Cisco IP Phone Erasing Local Configuration Cisco IP Phone 7910 Press **#** to reset the Cisco IP Phone 7910. Erasing Local Configuration If you want to erase all locally stored configuration options, you can erase the configuration and restore settings to their default values, including enabling DHCP. Caution Erasing the local configuration removes all user-defined changes made locally on the Cisco IP Phone.
Chapter 7 Troubleshooting the Cisco IP Phone Updating Firmware Version Cisco IP Phone 7910 Procedure Step 1 Press settings. Step 2 Press 6 (Network Configuration). Step 3 Use the down volume key to select Erase Configuration. If the configuration is not set to be erased, the option displays as: Erase Configuration NO Step 4 Press * to edit. Step 5 Use the down volume key to select Yes. Step 6 Press # to save.
Chapter 7 Troubleshooting the Cisco IP Phone Resolving Startup Problems Step 3 From the Cisco CallManager Administration choose System > Device Defaults. Locate the Device Type field corresponding to the model IP Phone (IP Phone 7910, IP Phone 7960 or IP Phone 7940). Step 4 Enter the new device load in the Load Information field. You can typically locate this information in the Read Me file distributed with the software update.
Chapter 7 Troubleshooting the Cisco IP Phone Resolving Startup Problems Symptom: Cisco IP Phone Does Not Start Up and LCD Screen Does Not Display If you connect a Cisco IP Phone into the network port, the LEDs should light up and messages should appear on the LCD display (see the “Verifying the Phone Startup Process” section on page 3-9 for information on the normal startup process).
Chapter 7 Troubleshooting the Cisco IP Phone Resolving Startup Problems Symptom: Cisco IP Phone Not Registering with Cisco CallManager If the phone proceeds past the first stage (LED buttons flashing on and off) and continues to cycle through the messages displaying on the LCD screen, then the phone is not starting up properly.The phone cannot successfully start up unless it is connected to the Ethernet network and it has registered with a Cisco CallManager server.
Chapter 7 Troubleshooting the Cisco IP Phone Resolving Startup Problems Registering the Phone with Cisco CallManager Registration with a Cisco CallManager server can only be successful if the phone has been added to the server or if auto-registration is enabled. Review the information and procedures in the “Adding Phones to the Cisco CallManager Database” section on page 2-10 to ensure that the phone has been added to the Cisco CallManager database.
Chapter 7 Troubleshooting the Cisco IP Phone Resolving Startup Problems You must unlock the network settings before you can assign an alternate TFTP server (see “Accessing the Network Configuration Settings” section on page 5-2). Verifying IP Addressing and Routing You should verify the IP addressing and routing settings on the IP Phone. If you are using DHCP, the DHCP server should provide these values. If you have assigned a static IP address to the phone, you must enter these values manually.
Chapter 7 Troubleshooting the Cisco IP Phone Resolving Startup Problems Verifying Cisco CallManager Settings On the Cisco IP Phone, press settings > Network Configuration > CallManager 1, 2, 3, 4. The Cisco IP Phone attempts to open a TCP connection to all the Cisco CallManager servers that are part of the assigned CallManager group. If none of these fields have IP addresses or state “Active” or “Standby”, the phone is not properly registered with Cisco CallManager.
Chapter 7 Troubleshooting the Cisco IP Phone Resolving Startup Problems Creating a New Configuration File If you continue to have problems with a particular phone, despite all attempts at resolution, the configuration file might be corrupted. You can manually create a new configuration file by following the procedure below. Procedure Step 1 From Cisco CallManager, select Device > Phone > Find to locate the phone experiencing problems.
Chapter 7 Troubleshooting the Cisco IP Phone Resolving Startup Problems force a firmware upgrade from Cisco CallManager on to the phone. Anytime a phone has to load a new image, it has to restart itself and re-register with Cisco CallManager using the new image However, if users report that their phones appear to be resetting during calls or while idle on their desk, you should investigate the cause.
Chapter 7 Troubleshooting the Cisco IP Phone Resolving Startup Problems Verifying DHCP Settings This procedure can help you verify if the phone has been properly configured to use DHCP. Procedure Step 1 Verify that you have properly configured the phone to use DHCP. See the “Modifying DHCP Settings” section on page 5-9 for details. Step 2 Verify that the DHCP server has been set up properly. Step 3 Verify the DHCP lease duration. Cisco recommends that you set it to 8 days.
Chapter 7 Troubleshooting the Cisco IP Phone Resolving Startup Problems You can check whether a Cisco IP Phone 7960/7940 received a command from Cisco CallManager to reset by pressing settings > Status > Network Statistics on the phone. If the phone was recently reset one of these messages appears: • Reset-Reset—phone closed due to receiving a Reset/Reset from Cisco CallManager administration. • Reset-Restart—phone closed due to receiving a Reset/Restart from Cisco CallManager administration.
Chapter 7 Troubleshooting the Cisco IP Phone Resolving Known Issues Step 6 To verify the MAC address on the phone, see the “Verifying Network Settings” section on page 5-3. Step 7 Power cycle the phone. Resolving Known Issues Refer to the following tables for troubleshooting some common issues that might occur on you Cisco IP Phones: Table 7-2 • Table 7-2 describes restrictions or other known troubleshooting suggestions for the Cisco IP Phone models 7960, 7940 and 7910.
Chapter 7 Troubleshooting the Cisco IP Phone Resolving Known Issues Table 7-2 Cisco IP Phone Troubleshooting (continued) Summary Explanation Moving a network connection from the phone to a workstation If you are powering your phone through the network connection, you must be careful if you decide to unplug the phone’s network connection and plug the cable into a desktop computer.
Chapter 7 Troubleshooting the Cisco IP Phone Resolving Known Issues Refer to the following table if you are having difficulty using your 7914 Expansion Module. Table 7-3 Expansion Module Troubleshooting Problem Solution No display on the 7914 Expansion Module Verify that all of the cable connections are correct. Lighted buttons on the first 7914 Expansion Module are all red. Verify that the 7914 Expansion Module is defined in Cisco CallManager.
Chapter 7 Troubleshooting the Cisco IP Phone Resolving Known Issues Cisco IP Phone Administration Guide for Cisco CallManager 3.
A P P E N D I X A Technical Specifications The following sections describe the technical specifications for the Cisco IP Phone. • Physical and Operating Environment Specifications, page A-1 • Cable Specifications, page A-2 • Network and Access Port Pinouts, page A-2 Physical and Operating Environment Specifications Table A-1 includes the physical and operating environment specifications for the Cisco IP Phone.
Appendix A Technical Specifications Cable Specifications Table A-1 Cisco IP Phone Specifications (continued) Specification Value or Range Weight Power • Cisco IP Phone 7960/7940—1.6 kg (3.5 lb) • Cisco IP Phone 7910—1.0 kg (2.2 lb) • 100-240 VAC, 50-60 Hz, 0.5 A—when using the AC adapter • 48 VDC, 0.
Appendix A Technical Specifications Network and Access Port Pinouts Table A-2 Network Port Connector Pinouts Pin Number Function 1 TD+ 2 TD- 3 RD+ 4 +48 Volts return1 5 +48 Volts return1 6 RD- 7 +48 Volts source1 8 +48 Volts source1 1. When used to receive power from an inline power card in the Cisco Catalyst switch. Access Port Connector Table A-3 describes the access port connector pinouts.
Appendix A Technical Specifications Network and Access Port Pinouts Cisco IP Phone Administration Guide for Cisco CallManager 3.
I N D EX A B AC adapter, providing power using 2-7 Bulk Administration Tool access port, purpose 2-7 adding phones with 2-15 adding Cisco IP Phones manually 2-12 Cisco IP Phones that use DHCP 2-12 C Cisco IP Phones using auto-registration 2-11 call, statistics for 6-2 Cisco IP Phones using Bulk Administration Tool 2-15 Cisco CallManager adding, users to Cisco CallManager 6-5 adjusting, phone placement of 3-7 assigning adding phone to database of 2-10 interactions with 2-2 Cisco CallManager Adm
Index resetting 6-12 DHCP supported networking protocols 1-7 adding phones that use 2-12 technical specifications A-1 disabling 5-11 troubleshooting 6-1 enabling 5-10 using LDAP directories 6-8 releasing addresses 5-12 Cisco IP Phone 7910, features 1-5 directory numbers assigning manually 2-12 Cisco IP Phone 7914 Expansion Module configuring IP Phone for 2-15 displaying, network statistics 6-8 connecting footstand for 4-12 DNS servers, assigning 5-19 features of 4-1 documentation installi
Index F L features LDAP directories, using with Cisco IP Phone 6-8 configuring on phone 1-11 configuring with Cisco CallManager 1-10 local configuration, erasing 6-13 informing users about 1-11 phone features (table) 6-2 N firmware updating 6-14 network connections access port 2-7 verifying version 6-11 network port 2-6 networking protocol H BootP 1-7 CDP 1-7 headset DHCP 1-8 supported types 2-9 IP 1-8 using 2-9 RTP 1-8 TFTP 1-9 I UPD 1-9 inline switching module, providing power using
Index 7914 Expansion Module, default template 6-7 subscribing to 6-8 startup process 7940, default template 6-6 accessing TFTP server 2-5 7960, default template 6-6 configuring VLAN 2-4 modifying 6-5 contacting Cisco CallManager 2-5 phones for Expansion Module 4-14 features described (table) 6-2 loading stored phone image 2-4 plugging in Cisco IP Phone 3-4 obtaining IP address 2-4 ports, configuring 5-25 obtaining power 2-4 power patch panel, providing power using 2-7 requesting configurat
Index troubleshooting Cisco IP Phone 6-1 Expansion Module 6-27 U understanding interactions with Cisco CallManager 2-2 interactions with Cisco Catalyst switches 2-2 startup process 2-3 users adding to Cisco CallManager 6-5 V verifying firmware version 6-11 startup process 3-9 VLAN settings configuring 5-20 W wall mounting, Cisco IP Phone 3-7 Cisco IP Phone Administration Guide for Cisco CallManager 3.
Index Cisco IP Phone Administration Guide for Cisco CallManager 3.