FINAL REVIEW - Cisco Confidential Phone Guide Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
FINAL REVIEW - Cisco Confidential
FINAL REVIEW - Cisco Confidential Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Cisco Unified Wireless IP Phones and Regulatory Domains 2 Safety and Performance Information 2 Battery Safety Notices 3 Accessibility Features 5 Connecting Your Phone 6 Installing or Removing the Phone Battery 6 Charging the Phone Battery 7 Using the AC Power Supply to Charge the Battery 8 Using the USB Cable and PC Port to Charge the Battery 9 Powering On the Phone 10 Setting Username and Passw
FINAL REVIEW - Cisco Confidential Basic Call Handling 24 Placing a Call—Basic Options 24 Placing a Call—Additional Options 25 Answering a Call 27 Ending a Call 28 Using Hold and Resume 28 Using Mute 29 Switching Between Multiple Calls 29 Transferring Calls 30 Forwarding All Calls to Another Number 31 Making Conference Calls 32 Understanding Types of Conference Calls 32 Starting and Joining a Standard Conference 32 Starting or Joining a Meet-Me Conference Call 34 Advanced Call Handling 35 Speed Dialing 35 U
FINAL REVIEW - Cisco Confidential Using Phone Settings 45 Customizing Rings 45 Customizing Volume Settings 46 Customizing the Phone Screen 47 Changing Keypad Settings 48 Using Any Key to Answer the Phone 48 Setting the Keypad to Automatically Lock 49 Changing the Keypad Tones 50 Viewing Your Network Profile List 50 Using Call Logs and Directories 51 Using Call Logs 51 Directory Dialing 51 Using Corporate Directory on Your Phone 52 Using Personal Directory on Your Phone 52 Cisco Unified CallManager Release
FINAL REVIEW - Cisco Confidential Controlling User Settings on the Web 65 Controlling Line Settings on the Web 66 Using Cisco WebDialer 68 Understanding Additional Configuration Options 70 Troubleshooting Your Phone 72 General Troubleshooting 72 Viewing Phone Administration Data 73 Using the Quality Reporting Tool 73 Cisco One-Year Limited Hardware Warranty Terms 74 Index 1 vi OL-10806-01
Common Phone Tasks Using the Phone Hold/resume a call Press Hold or Resume. Power on the Press (red key) and hold until phone phone powers on. Transfer a call to a Choose Options >Trnsfer, new number enter a target number, then press Options >Trnsfer again. Redial a number Press twice or Options > Redial. Start a standard conference call Choose Options > Confrn. Dial a number, then press Options > Confrn again. Repeat for each party. Forward your extension Choose Options > CFwdAll.
Softkey Definitions Options Access softkey feature list Phone Screen Icons OPickUp Answer a call ringing in another group associated with your group Line and Call States Park Store a call using Call Park PickUp Answer a call in your group Call on hold QRT Submit call problems to the system administrator Connected call Redial Redial the most recent number AbbrDial Dial using a speed dial index number Answer Answer a call Barge Add yourself to a call on a shared line CallBack Receive n
FINAL REVIEW - Cisco Confidential Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly-used sections. If you want to... Then... Review important safety information See Safety and Performance Information, page 2. Connect your phone to the network See Connecting Your Phone, page 6.
FINAL REVIEW - Cisco Confidential Finding Additional Information You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/techsupport You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml Cisco Unified Wireless IP Phones and Regulatory Domains The radio frequency (RF) for this phone is configured for a specific regulatory domain.
FINAL REVIEW - Cisco Confidential Getting Started Warning Read the installation instructions before connecting the system to the power source. Statement 1004 Warning The plug-socket combination on the battery charger must be accessible at all times because it serves as the main disconnecting device. Statement 1019 Warning Voice over IP (VoIP) service and the emergency calling service do not function if power fails or is disrupted.
FINAL REVIEW - Cisco Confidential Warning Do not dispose of the battery pack in fire or water. The battery may explode if placed in a fire. Caution The battery pack is intended for use only with this device. Caution Do not disassemble, crush, puncture, or incinerate the battery pack. Caution To avoid risk of fire, burns, or damage to your battery pack, do not allow a metal object to touch the battery contacts. Caution Handle a damaged or leaking battery with extreme care.
FINAL REVIEW - Cisco Confidential Getting Started Caution Use only the Cisco power supply that was provided with your phone. If you need to replace your power supply, refer to the list of Cisco part numbers. Australia—CP-PWR-7921G-AU Central Europe—CP-PWR-7921G-CE China—CP-PWR-7921G-CN Japan—CP-PWR-7921G-JP North America—CP-PWR-7921G-NA United Kingdom—CP-PWR-7921G-UK Power Outage Your accessibility to emergency service through the phone is dependent on the wireless access point being powered.
FINAL REVIEW - Cisco Confidential Connecting Your Phone Your phone administrator will configure your new Cisco Unified Wireless IP Phone to connect to the corporate wireless network and the IP telephony network. A rechargeable Lithium ion battery powers the Cisco Unified Wireless IP Phone 7921G. Before you can use your phone, you must install the battery in the phone and then charge the battery.
FINAL REVIEW - Cisco Confidential Connecting Your Phone 1 2 2 2 180349 3 1 Locking catch—Push up to release the battery. 2 Battery catches—Insert these into the slots near the bottom of the phone at battery installation. 3 Metal contacts—Match the contacts on the battery to the contacts on the phone. Charging the Phone Battery You can charge the battery in your wireless IP phone by connecting the AC power supply or the USB cable to your phone.
FINAL REVIEW - Cisco Confidential Using the AC Power Supply to Charge the Battery You can charge your battery quickly by connecting the AC power supply to the phone. To accommodate different AC power receptacles, you must insert the appropriate AC plug adapter on the AC power supply. You can use the phone while the battery is being charged. After the battery is charged, you can unplug the power supply cord, or you can leave the phone plugged into the power cord.
FINAL REVIEW - Cisco Confidential Connecting Your Phone Using the USB Cable and PC Port to Charge the Battery You can charge the battery in the phone by connecting your phone with a USB cable to a USB port on you PC. Charging times are longer when you use the USB port on the PC to charge the battery. To use the USB cable and USB port to charge the battery, use this diagram and follow the steps: 3 2 1@ 4 GHI 7 PQRS * 2 3 DEF ABC 5 JKL 6 MNO 8 TUV 0 9 WXYZ # 7921 180350 1 If you want to..
FINAL REVIEW - Cisco Confidential If you want to... Then... Stop Found New Hardware Wizard from opening when connecting to USB port 1. Click Next to use the wizard dialog box. 2. In the Update New Software dialog, click No, not this time, and click Next. 3. Click Install the Software automatically (Recommended) and click Next. 4. After a few moments, the Cannot Install This Hardware dialog appears. Click Don't prompt me again to install this software. 5. Click Finish to close the dialog box.
FINAL REVIEW - Cisco Confidential Connecting Your Phone Setting Username and Passwords When powering on your phone for the first time, in some networks, you might need to set your username and password to access the wireless network. Ask your phone administrator for assistance. If you want to... Then... Set username and password 1. Press (Settings). 2. Select Network Profile. 3. Select the current profile name (with Note ). icon displays indicating that this screen is locked.
FINAL REVIEW - Cisco Confidential If you want to... Then... Enter special characters and Press * symbols Press 0 Cancel editing mode to display and enter these symbols * + - / = \ : ; to display and enter these symbols space , . ‘ “ | _ ~ ’ Press # to display and enter these symbols # ? ( ) [ ] { } Press 1@ to display and enter these symbols ! @ < > $ % ^ & Choose Options > Cancel to return to the menu option or main screen.
FINAL REVIEW - Cisco Confidential Connecting Your Phone Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. See Using External Devices, page 5 for more information.
FINAL REVIEW - Cisco Confidential An Overview of Your Phone Your Cisco Unified Wireless IP Phone 7921G is a full-feature telephone that provides voice communication over the same wireless LAN that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities.
FINAL REVIEW - Cisco Confidential An Overview of Your Phone 1 2 17 3 16 15 4 14 13 11 4 GHI * 2 3 DEF ABC 5 JKL 6 MNO 8 TUV 9 WXY 0 Z 8 # 9 7921 Indicator light (LED) 180258 1@ 7 PQRS 1 6 7 12 10 5 Provides these indications: • Solid red—Phone is connected to power source and battery is charging. • Solid green—Phone is connected to power source and battery is fully charged. • Slow blinking red—Voice message. (Phone can be charging or fully charged.
FINAL REVIEW - Cisco Confidential 3 Speaker button Toggles the speaker mode on or off for the phone. 4 Right softkey button Activates the Options menu for access to the list of softkeys. Sometimes displays a softkey label. 5 Navigation button Accesses these menus and lists from the main screen. (Directory) (Line View) (Settings) (Services) Allows you to scroll up and down menus to highlight options and to move left and right through phone numbers and text entries.
FINAL REVIEW - Cisco Confidential An Overview of Your Phone 12 One (1) key 1@ Enters “1” when dialing a number. Allows you to access the voice messaging system. Allows you to enter these special characters when you are entering text: !@<>$%^& 13 Answer/Send button (green) Allows you to answer a ringing call or, after dialing a number, to place the call. 14 Left softkey button Activates the softkey option displayed on the screen. 15 Mute button Toggles the mute feature on or off.
FINAL REVIEW - Cisco Confidential 1 2 3 6 5 4 1 Phone Status line Displays these icons (if active) and your directory number: Battery icon—Shows the level of charge in battery Signal icon—Shows the degree of signal strength Key lock icon—Indicates the keypad is locked Speaker icon—Indicates speaker mode is active Mute icon—Indicates mute is active Headset icon—Indicates headset is plugged into phone Ringer Off icon—Indicates the phone alert is silent Vibrate icon—Indicates the phone alert is vibrate o
FINAL REVIEW - Cisco Confidential An Overview of Your Phone 4 Softkey labels area Displays softkey options and provides access to the Options list of softkey features. Message - Hide Displays the active navigation arrows for the menu or screen. 5 Status and information Provides phone status or instructions Your current options 6 Main phone screen Displays four menu icons and Help Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. If you want to...
FINAL REVIEW - Cisco Confidential If you want to... Then... Reposition the cursor to edit a phone number or name Press the Navigation button left or right. Select a highlighted call Press or option Access Help . From the main screen, press . Understanding the Help System on Your Phone Your phone provides an online help system. Help topics appear on the screen. If you want to... Then... View the main menu Press and wait a few seconds for the menu to display.
FINAL REVIEW - Cisco Confidential An Overview of Your Phone Using Phone Buttons The phone keypad and buttons provide these shortcuts to frequently used functions. For more information, see... If you want to... Then... Lock or unlock the phone keypad Press and hold the # key (3 seconds). The screen displays Setting the Keypad “Keypad Locked!” and the icon displays at the top of to Automatically the Main screen.
FINAL REVIEW - Cisco Confidential Understanding Line and Call Icons This is what your main phone screen looks like with two active calls, one on hold (23827) and another connected (3956933).
FINAL REVIEW - Cisco Confidential An Overview of Your Phone Icon Line or call state Description Authenticated call See Making and Receiving Secure Calls, page 40. Encrypted call See Making and Receiving Secure Calls, page 40.
FINAL REVIEW - Cisco Confidential Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your phone administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your wireless IP phone. For more information, see... If you want to... Then... Place a call using the handset 1. Dial the phone number 2. Press call. Note (green button) to place your There is no dial tone.
FINAL REVIEW - Cisco Confidential Basic Call Handling • If you make a mistake while dialing, press << to erase digits. • To redial the last number, you can also press two times. Placing a Call—Additional Options You can place calls using special features and services that might be available on your phone. See your phone administrator for more information about these additional options. For more information, see... If you want to... Then...
FINAL REVIEW - Cisco Confidential For more information, see... If you want to... Then... Use Cisco CallBack to receive notification when a busy or ringing extension is available 1. Choose Options > CallBack while Your phone listening to the busy tone or ring sound. administrator 2. Disconnect. Your phone alerts you when the line is free. 3. Press Dial to place the call when the line is available. Make a priority (precedence) call 1. Enter the MLPP access number. 2.
FINAL REVIEW - Cisco Confidential Basic Call Handling Answering a Call You can answer a call by using several options, if they are available on your phone. If you want to... Then... For more information, see... Answer a call Press and release (green button) to connect to the incoming call. Using Any Key to Answer the Phone, page 49 Silence the ring for an incoming call Press (red button) to forward the call to your voice messaging system.
FINAL REVIEW - Cisco Confidential Ending a Call To end a call, simply disconnect. If you want to... Then... End the call Choose Disconnect one call, but preserve another call on the same line Choose EndCall or Options > EndCall. If necessary, remove the call from hold first. (red button), EndCall, or Options > EndCall. Using Hold and Resume You can hold and resume calls A held call is indicated by the call-on-hold icon in the call view. If you want to... Then... Put a call on hold 1.
FINAL REVIEW - Cisco Confidential Basic Call Handling Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute in conjunction with the phone or a headset. If you want to... Then... Toggle Mute on During a call, press on left side of phone. The at the top of the phone screen. Toggle Mute off Press . The icon displays icon disappears. Switching Between Multiple Calls You can switch between multiple calls on one or more lines.
FINAL REVIEW - Cisco Confidential Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... Transfer a call without talking to the transfer recipient 1. From an active call, choose Options >Trnsfer. 2. Dial the target number. 3. Choose Options > Trnsfer again to complete the transfer or EndCall to cancel.
FINAL REVIEW - Cisco Confidential Basic Call Handling Forwarding All Calls to Another Number You can use Call Forward All to redirect incoming calls from your phone to another number. If you want to... Then... Set up call forwarding on your primary line 1. Choose Options > CFwdAll. 2. Enter a target phone number. Cancel call forwarding on your primary line Choose Options > CFwdAll.
FINAL REVIEW - Cisco Confidential Making Conference Calls Your Cisco Unified IP Phone allows you to join three or more people into one telephone conversation, creating a conference call. Understanding Types of Conference Calls There are two types of conference calls: Standard (ad hoc) and Meet-Me.
FINAL REVIEW - Cisco Confidential Basic Call Handling If you want to... Then... Create a conference by joining two or more existing calls 1. Press (Line View) to make sure that you have two or more calls on a single line. 2. Scroll to a call that you want to add to the conference. 3. Choose Options > Select. The selected call displays this icon . 4. Repeat this process for each call that you want to add. 5. From the selected call, choose Options > Join. Note The active call is automatically selected.
FINAL REVIEW - Cisco Confidential Tips • Calls must be on the same line before you can add them to a conference. If calls are on different lines, transfer them to a single line before using Confrn or Join. • Depending on how your phone is configured, if you leave a conference after initiating it, the conference might end. To avoid this, transfer the conference before hanging up.
FINAL REVIEW - Cisco Confidential Advanced Call Handling Advanced Call Handling Advanced call-handling tasks involve special features that your phone administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to press a key, select a Line View item, or use an index number to place a call.
FINAL REVIEW - Cisco Confidential If you want to... Then... Use Abbreviated Dial 1. Set up Abbreviated Dialing codes from your User Options web pages. 2. To place a call, enter the Abbreviated Dialing code. 3. Choose Options > AbbrDial. Use Fast Dial 1. Subscribe to the Fast Dial service and set up Fast Dial codes from your User Options web pages. See Accessing Your User Options Web Pages, page 57. 2. To place a call, choose (exact name might vary). 3.
FINAL REVIEW - Cisco Confidential Advanced Call Handling • Pressing PickUp and GPickUp connects you to the call that has been ringing for the longest time. • Pressing OPickUp connects you to the call in the pickup group with the highest priority. • If you have multiple lines and want to pick up the call on a non-primary line, first press (Line View) to switch to the desired line, then choose Options and a Call PickUp softkey.
FINAL REVIEW - Cisco Confidential Adding Yourself to a Shared-Line Call Depending on how your phone is configured, you can add yourself to a call on a shared line using either Barge or cBarge. If you want to... Then... See if the shared line is in use Look for the Add yourself to a call on a shared line using the Barge softkey 1. Highlight a remote-in-use call. You might need to use Line View. Add yourself to a call on a shared line using the cBarge softkey 1. Highlight a remote-in-use call.
FINAL REVIEW - Cisco Confidential Advanced Call Handling Preventing Others from Viewing or Joining a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls. If you want to... Then... Prevent others from viewing or barging calls on a shared line 1. Choose Options > Private. Allow others to view or barge calls on a shared line 1. Choose Options > Private. 2.
FINAL REVIEW - Cisco Confidential Making and Receiving Secure Calls Depending on how your phone administrator has configured your phone system, your phone might support making and receiving secure calls. Your phone is capable of supporting these types of calls: • Authenticated call—The identities of all phones participating in the call have been verified. • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network.
FINAL REVIEW - Cisco Confidential Advanced Call Handling Prioritizing Critical Calls In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your phone administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: • Precedence indicates the priority associated with a call.
FINAL REVIEW - Cisco Confidential Logging Out of Hunt Groups If your organization receives a large number of incoming calls, you might be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone.
FINAL REVIEW - Cisco Confidential Advanced Call Handling Using Push to Talk Service If you need to be in immediate contact with members of your organization, you might use the Push to Talk feature on your phone. For more information about your service and how to use it, contact your phone administrator. If you want to... Then... Access the Push to Talk service 1. Choose (Services) > Push to Talk (name can vary). 2. Enter your user ID and PIN (provided by your phone administrator).
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FINAL REVIEW - Cisco Confidential Using a Handset, Headset, and Speakerphone Using a Handset, Headset, and Speakerphone You can use your phone as a mobile handset, a speakerphone, with a headset, or with the speakerphone in the desk top charger. If you want to... Then... Use the handset Press the Use a headset Plug the headset connector into the headset port . The icon displays on the phone status line. Place and answer calls as usual.
FINAL REVIEW - Cisco Confidential If you want to... Then... Switch to the handset from the desk top charger speakerphone 1. Tip the top of the phone forward about 30 degrees, then pick up the phone. 2. The desk top charger speaker and microphone disconnect and the call is now active on the phone. Note Adjust the volume level for a call You cannot turn off the desk top speaker by using the button.
FINAL REVIEW - Cisco Confidential Using a Handset, Headset, and Speakerphone Tip While your Cisco Unified Wireless IP Phone 7921G is in the desktop charging cradle, you can use the headset to answer calls. The headset audio is always active when the headset is connected to the phone. Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.
FINAL REVIEW - Cisco Confidential Using Phone Settings Using Phone Settings You can personalize your Cisco Unified Wireless IP Phone 7921G by adjusting sound settings, volume levels, display options, and keypad settings. You can also view your Network Profiles from the Settings menu. Customizing Rings You can customize your phone by choosing a ring type for each line. If you want to... Then... View the ring tone settings on your lines 1. Choose (Settings) > Phone Settings > Sound Settings. 2.
FINAL REVIEW - Cisco Confidential If you want to... Then... Change the way your phone rings 1. Choose (Settings) > Sound Settings > Alert Pattern. 2. Select one of the following: • Ring Only • Vibrate Only • Silent • Vibrate, Then Ring • Vibrate And Ring The appears next to your selection. 3. Press Save to make the change or Cancel. Tips • You cannot modify the Ring Settings for the wireless IP phone from the User Options web pages.
FINAL REVIEW - Cisco Confidential Using Phone Settings If you want to... Then... Adjust the phone volume level 1. Choose Volumes. (Settings) > Phone Settings > Sound Settings > 2. Select Handset. 3. Press to increase the volume or to decrease the volume. 4. Press Save to make the change or Cancel. Adjust the headset volume level 1. Choose (Settings) > Phone Settings > Sound Settings. 2. Select Headset. 3. Press to increase the volume or to decrease the volume. 4.
FINAL REVIEW - Cisco Confidential Customizing the Phone Screen You can adjust the length of time that your phone screen displays and its brightness. If you want to... Then... Change the phone display brightness 1. Choose (Settings) > Phone Settings > Display Settings. 2. Select Display Brightness. Note You can make a selection by pressing the number key for the item, the button, or the Change softkey. 3. Press to increase the brightness or to decrease the brightness. 4.
FINAL REVIEW - Cisco Confidential Using Phone Settings • Using Any Key to Answer the Phone, page 49 • Setting the Keypad to Automatically Lock, page 49 • Changing the Keypad Tones, page 50 Using Any Key to Answer the Phone You can set your phone to allow the use of any key to answer a call. If you want to... Then... Answer calls by pressing any key 1. Choose (Settings) > Phone Settings > Keypad Settings. 2. Select Any Key Answer. 3. Select Enable. 4. Press Save to make the change or Cancel.
FINAL REVIEW - Cisco Confidential If you want to... Then... Unlock the keypad 1. Press any key and the screen displays “Unlock keypad?” 2. Press Yes to unlock the keypad or No to keep the lock. Turn off the automatic keypad lock 1. Choose (Settings) > Phone Settings > Keypad Settings. 2. Select Keypad Auto Lock. 3. Select Disable. 4. Press Save to make the change or Cancel. Note Under the Keypad Auto Lock option, Disabled displays.
FINAL REVIEW - Cisco Confidential Using Phone Settings Note Consult with your phone administrator if you need to have additional network profiles or change settings in a profile. If you want to... Then... View the list of enabled Network Profiles 1. Choose 2. The enabled profiles have a Note Tips • When the (Settings) > Network Profiles. next to them Network profiles are locked. Your phone administrator must make changes for you.
FINAL REVIEW - Cisco Confidential Using Call Logs and Directories Using Call Logs and Directories This section describes how you can use call logs and directories in the Directory menu. Using Call Logs Your phone maintains records of your missed, placed, and received calls.Each call log holds up to 30 entries. If you want to... Then... View your call logs 1. Press (Directory). 2. Choose Missed Calls, or Received Calls, or Placed Calls. Dial from a call log 1. Press (Directory). 2.
FINAL REVIEW - Cisco Confidential Directory Dialing Depending on configuration, your phone can provide access to a corporate directory and personal directory features: • Corporate Directory—Corporate contacts that you can access on your phone. Corporate Directory is set up and maintained by your phone administrator. • Personal Directory—If available, personal contacts and associated speed-dial codes that you can configure and access from your phone and User Options web pages.
FINAL REVIEW - Cisco Confidential Using Call Logs and Directories Cisco Unified CallManager Release 4.0 and Later For information about how to set up and use the Personal Directory when connected to a Cisco Unified CallManager 4.1 or later system, refer to Customizing Your Cisco IP Phone on the Web: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm Cisco Unified CallManager Release 5.
FINAL REVIEW - Cisco Confidential If you want to... Then... Add a new PAB entry 1. Access Personal Address Book. 2. Access the Search page and choose Options > Submit. (you do not need to input search information first.) 3. Choose Options > New. 4. Use the keypad to enter a name or nickname. 5. Press Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes such as a 9 or 1. 6. Press Submit to add the entry to the database.
FINAL REVIEW - Cisco Confidential Using Call Logs and Directories If you want to... Then... Delete a Fast Dial code 1. Search for a Fast Dial code. 2. Scroll to the listing you want and press Select or . 3. Choose Options > Remove. Log out of Personal Directory 1. Choose vary). (Services) > Personal Address Book (exact name may 2. Choose Logout. Tips • Your phone administrator can provide the user ID and PIN that you need to log in to Personal Directory.
FINAL REVIEW - Cisco Confidential Accessing Voice Messages When the phone displays, “You Have VoiceMail” or a red blinking light, you can access your messages from your phone. Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice messaging service. If you want to... Then... Set up and personalize your voice message service 1.
FINAL REVIEW - Cisco Confidential Accessing Your User Options Web Pages Accessing Your User Options Web Pages Your Cisco Unified Wireless IP Phone 7921G is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CallManager User Options web pages, where you can control features, settings, and services for your wireless IP phone.
FINAL REVIEW - Cisco Confidential • Click Return to the Menu to get back to the context-sensitive menu. • Click Log Off to exit the User pages. Subscribing to Phone Services Before you can access subscription phone services on your phone, you need to subscribe to them by using your computer to access the User Options web pages. See Accessing Your User Options Web Pages, page 59.
FINAL REVIEW - Cisco Confidential Accessing Your User Options Web Pages Cisco Unified CallManager Release 5.0 and Later User Options Web Pages This section describes how to access your User Options web pages and how to subscribe to phone services when you are connected to a Cisco Unified CallManager 5.0 or later system.
FINAL REVIEW - Cisco Confidential If you want to... Then do this... Configure phone settings Choose toolbar buttons to access these phone-specific options: • line settings • speed dials • phone services • service URL Return to the Device Configuration page Choose User Options > Device from any page to verify that you are configuring the correct device or to change devices.
FINAL REVIEW - Cisco Confidential Accessing Your User Options Web Pages Note For help using speed-dial features, see Speed Dialing, page 35. If you want to... Then do this after you log in... Set up Line View speed-dial numbers 1. Select the name for the Cisco 7921 device. 2. Click Speed Dials. 3. Enter a phone number as you would dial it. 4. Enter a label for the speed-dial number that is 11 characters or less. 5.
FINAL REVIEW - Cisco Confidential Note You can also access PAB and Fast Dials from your phone. See Using Personal Directory on Your Phone, page 52. Using Your Personal Address Book on the Web This section describes how to use your PAB from your User Options web pages. If you want to... Then do this after you log in... Add a new PAB entry 1. Choose User Options > Personal Address Book. 2. Click Add New. 3. Enter information for the entry. 4. Click Save. Search for a PAB entry 1.
FINAL REVIEW - Cisco Confidential Accessing Your User Options Web Pages Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. If you want to... Then do this after you log in... Assign a Fast Dial code to a PAB entry 1. Create a PAB entry. See Using Your Personal Address Book on the Web, page 62. 2. Choose User Options > Fast Dials. 3. Click Add New. 4. Change the Fast Dial code, if desired. 5.
FINAL REVIEW - Cisco Confidential Using the Address Book Synchronization Tool You can use the Address Book Synchronization tool (TABSynch) to synchronize your existing Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your wireless IP phone and User Options web pages. Your phone administrator can give you access to TABSynch and provide detailed instructions.
FINAL REVIEW - Cisco Confidential Accessing Your User Options Web Pages If you want to... Then do this after you log in... Add a service to an available screen slot 1. Select a device. 2. Click Service URL. Note If you do not see this option, ask your phone administrator to configure a service URL button for your phone. 3. Choose a service from the Button Service drop-down list. 4. If you want to rename the service, edit the label fields.
FINAL REVIEW - Cisco Confidential If you want to... Then do this after you log in... Change the language (locale) for your phone screen 1. Go to the Device Configuration page by choosing User Options > Device. 2. Choose an item from the User Locale drop-down list. 3. Click Save. Tips • Use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. • Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer.
FINAL REVIEW - Cisco Confidential Accessing Your User Options Web Pages If you want to... Then do this after you log in... Change the voice message indicator setting per line 1. Select your device. 2. Click Line Settings. 3. If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one. 4. In the Message Waiting Lamp area, choose from various settings.
FINAL REVIEW - Cisco Confidential Using Cisco WebDialer Cisco WebDialer allows you to make calls on your wireless IP phone to directory contacts by clicking items in a web browser. Your phone administrator must configure this feature for you. If you want to... Then... Use WebDialer with your User Options directory 1. Log into your User Options web pages. See Accessing Your User Options Web Pages, page 59. 2. Choose User Options > Directory and search for a coworker. 3.
FINAL REVIEW - Cisco Confidential Accessing Your User Options Web Pages If you want to... Then... Log out of WebDialer Click the logout icon in the Make Call or Hang Up page. Set up, view, or change WebDialer preferences Access the Preferences page. The Preferences page appears the first time that you use WebDialer (after you click the number that you want to dial). To return to Preferences in the future, click the preferences icon from the Make Call or Hang Up page.
FINAL REVIEW - Cisco Confidential Understanding Additional Configuration Options Your system administrator can configure your phone to use specific softkey templates along with special services and features, if appropriate. The table below provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment.
FINAL REVIEW - Cisco Confidential Understanding Additional Configuration Options If you... Then... For more information... Share phones or office space with co-workers Consider using: Ask your system administrator about these features and see the: • Call Park to store and retrieve calls without using the transfer feature. • Call Pickup to answer calls ringing on another phone. • A shared line to view or join co-workers’ calls.
FINAL REVIEW - Cisco Confidential Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified Wireless IP Phone 7921G. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your phone administrator. Symptom You cannot complete a call Explanation One or more of the following factors might apply: • Your phone is out of the wireless network access point service area.
FINAL REVIEW - Cisco Confidential Troubleshooting Your Phone Symptom Explanation The softkey that you want to use does not appear One or more of the following factors might apply: • You must press Options and scroll to reveal additional softkeys. • You must change the line state (for example, place a call or have a connected call). • Your phone is not configured to support the feature associated with that softkey.
FINAL REVIEW - Cisco Confidential Using the Quality Reporting Tool Your phone administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can choose Options > QRT to submit information to your phone administrator.
FINAL REVIEW - Cisco Confidential Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranty applicable to Cisco software, is included on the Cisco Documentation CD and on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty document from the CD or Cisco.com. 1.
FINAL REVIEW - Cisco Confidential Cisco One-Year Limited Hardware Warranty Terms Duration of Hardware Warranty One (1) Year Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.
FINAL REVIEW - Cisco Confidential Index A call history menu options 51 update latest index entries..l.
FINAL REVIEW - Cisco Confidential selecting 22 dialing, options for 24, 25 storing and retrieving 39 directory corporate, using 52 transferring 30 cBarge option descriptions 51 See also barge personal, using 52 using 38 using from web page 68 Cisco Unified IP Phone online help for 20 Cisco Unified Wireless IP Phone E accessories 12 encrypted calls 40 buttons and keys 14 ending a call, options for 28 cleaning 23 Extension Mobility connecting 6 log in 42 description of 14 log out 42 fea
FINAL REVIEW - Cisco Confidential H handset using 43 hanging up, options for 28 headset choosing ringer volume 45, 46 mode, using 43 ordering 13 quality 12 using 12 using external devices 5 help, using 20 hold keypad shortcuts 21 L language (locale) settings 65 lines and call forwarding 66 description of 21 ring patterns for 66 text label for 66 viewing 17 voice message indicator setting for 66 log out of hunt groups 42 and switching calls 29 and transferring 30 using 28 hunt group description of 42 log
FINAL REVIEW - Cisco Confidential O phone services configuring online help, using 20 see also User Options web pages PIN, changing 65 placed calls, records of 51 P placing calls, options for 24, 25 PAB using from web page 62 password power outage 5 power supply 5 powering on 10 changing EAP 50 prioritizing calls 41 network EAP 11 privacy setting 11 and shared lines 37 password, changing 65 using 39 Personal Address Book (PAB) dialing from 26 subscribing to 58 Personal Address Book, see PAB
FINAL REVIEW - Cisco Confidential S T safety and performance 2 TABSynch 64 secure calls 40 TAPS, using 12 security Tool for Auto-Registered Phones Support 12 levels of 40 transferring, options for 30 making and receiving secure calls 40 troubleshooting, data for 72 verifying non-secure calls 40 selecting calls 22 services, subscribing to 58, 64 shared lines U User Options web pages and in-use-remote message 37 accessing 57 description of 37 and phone services 58 with barge 38 configuring
FINAL REVIEW - Cisco Confidential W warnings 2 warranty description of terms 74 hardware 74 WebDialer 68 wireless network data, locating 73 Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.
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