User Manual

Advanced Call Handling
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 37
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• Pressing PickUp and GPickUp connects you to the call that has been ringing for the longest time.
• Pressing OPickUp connects you to the call in the pickup group with the highest priority.
• If you have multiple lines and want to pick up the call on a non-primary line, first press
(Line View) to switch to the desired line, then choose Options and a Call PickUp softkey.
Using a Shared Line
Your phone administrator might ask you to use a shared line if you:
• Have multiple phones and want one phone number
• Share call-handling tasks with co-workers
• Handle calls on behalf of a manager
Understanding Shared Lines
Remote-in-Use
The “In Use Remote” message and icon displays on a Cisco Unified Wireless IP Phone 7921G
when another phone that shares your line has a connected call and Privacy is disabled. You can place
and receive calls as usual on the shared line, even when the “In Use Remote” message or icon
displays.
Sharing Call Information and Barging
Phones that share a line each display information about calls that are placed and received on the shared
line. This information might include caller ID and call duration. (See the Privacy section for
exceptions.)
When call information is visible in this way, you and coworkers who share a line can add yourselves
to calls using either Barge or cBarge. See Adding Yourself to a Shared-Line Call, page 38.
Barge—Allows you to join a shared-line call with an IP phone that has the built-in bridge enabled.
cBarge—Allows you to join a shared-line call with any IP phone and convert the call to a conference.
Privacy
The Cisco Unified Wireless IP Phone 7921G has Privacy enabled by default. Co-workers, who share
your line, cannot see information about your calls. If you want co-workers who share your line to see
information, you must have the Privacy feature configured on your phone. See Preventing Others from
Viewing or Joining a Shared-Line Call, page 39.
Note The Cisco Unified Wireless IP Phone 7921G can support a maximum of 24 calls on a shared
line.