User Manual

72 OL-10806-01
FINAL REVIEW - Cisco Confidential
Troubleshooting Your Phone
This section provides troubleshooting information for your Cisco Unified Wireless IP Phone 7921G.
General Troubleshooting
This section provides information to help you troubleshoot general problems with your phone. For
more information, see your phone administrator.
Symptom Explanation
You cannot complete a
call
One or more of the following factors might apply:
• Your phone is out of the wireless network access point service area.
Note
Your phone shows a green blinking indicator light when it is within the
service coverage area.
• You must log into the Extension Mobility service.
• You must enter a client matter code or forced authorization code after
dialing a number.
• Your phone has time-of-day restrictions that prevent you from using
some features during certain hours of the day.
The main phone screen
is not active
One of these messages appears on the status line:
• Network busy—Not enough bandwidth available in wireless network
to complete this call. Try again later.
• Leaving service area—Phone is out of range of its associated access
point and wireless network.
• Locating network services—Phone is searching for a wireless network
access point.
• Authentication failed—Security credentials are not accepted by the
authentication server.
• Configuring IP—Phone is waiting for DHCP to assign an IP address.
The Settings menu is
unresponsive
Your phone administrator might have disabled Settings on your phone.