User Manual

Troubleshooting Your Phone
Cisco Unified Wireless IP Phone 7921G for Cisco Unified CallManager 4.1, 4.2, 5.0 and Later 73
FINAL REVIEW - Cisco Confidential
Viewing Phone Administration Data
Your phone administrator might ask you to access administration data on your phone for
troubleshooting purposes.
The softkey that you
want to use does not
appear
One or more of the following factors might apply:
• You must press Options and scroll to reveal additional softkeys.
• You must change the line state (for example, place a call or have a
connected call).
• Your phone is not configured to support the feature associated with
that softkey.
Join fails Join requires multiple selected calls. Be sure that you have selected at least
one call in addition to the active call, which is selected automatically. Join
also requires the selected calls to be on the same line. If necessary, transfer
calls to one line before joining them.
Barge fails and results
in a fast busy tone
One or more of the following factors might apply:
• You cannot barge an encrypted call if the phone you are using is not
configured for encryption. When your barge attempt fails for this
reason, your phone plays a fast busy tone.
• You cannot barge a call on another Cisco Unified Wireless IP Phone.
You are disconnected
from a call that you
joined using Barge
You will be disconnected from a call that you have joined using Barge if the
call is put on hold, transferred, or turned into a conference call.
Cisco CallBack fails The other party might have call forwarding enabled.
If you are asked to... Then...
Access network
configuration data
Choose (Settings) > Device Information > Network and select
the network configuration item that you want to view.
Access status data Choose
(Settings) > Status and select the status item that you
want to view.
Access phone call and voice
quality information
Choose
(Settings) > Status > Call Statistics.
Symptom Explanation