Cisco IP Phone Administration Guide for Cisco CallManager 3.3 Cisco IP Phones 7902G, 7905G, and 7912G Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
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C ON T E NT S Preface xi Overview xi Audience xi Objectives xii Organization xii Related Documentation xiii Obtaining Documentation xiv World Wide Web xiv Documentation CD-ROM xiv Ordering Documentation xiv Documentation Feedback xiv Obtaining Technical Assistance xv Cisco Connection Online xv Technical Assistance Center xvi Obtaining Additional Publications and Information xvii Document Conventions xviii CHAPTER 1 An Overview of the Cisco IP Phone 1-1 Understanding the Cisco IP Phone 7902G 1-2 Understa
Contents Configuring Telephony Features 1-10 Configuring Network Features Using the Cisco IP Phone 1-11 Providing Users with Feature Information 1-11 Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G 1-12 CHAPTER 2 Preparing to Install the Cisco IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco IP Telephony Products 2-1 Understanding How the Cisco IP Phone Interacts with Cisco CallManager 2-2 Understanding How the Cisco IP Ph
Contents Adding Phones to the Cisco CallManager Database 2-12 Using Auto-Registration 2-12 Adding Phones Manually 2-14 Adding Phones Manually Using DHCP 2-14 Assigning Static IP Addresses 2-15 Using the Bulk Administration Tool 2-17 CHAPTER 3 Installing the Cisco IP Phone 3-1 Before You Begin 3-1 Network Requirements 3-2 Cisco CallManager Configuration 3-2 Safety 3-3 Connecting the Cisco IP Phone to the Network 3-4 Mounting the Phone to the Wall 3-8 Verifying the Phone Startup Process 3-9 Configuring St
Contents Configuring IP Settings 4-15 Assigning an IP Address 4-15 Assigning a Default Router 4-17 Assigning a Subnet Mask 4-19 Assigning a Domain Name 4-20 Assigning DNS Servers 4-22 Modifying VLAN Settings 4-24 Configuring VLAN Settings 4-25 Disabling VLAN 4-26 Configuring TFTP Options 4-28 Assigning a TFTP Sever 4-28 Enabling an Alternate TFTP Server 4-30 Assigning a Backup TFTP Server 4-31 Configuring CDP 4-32 CHAPTER 5 Configuring Users, Features, and Services 5-1 Configuring Telephony Features Usi
Contents CHAPTER 6 Troubleshooting the Cisco IP Phone 6-1 Obtaining Status, Model, and Version Information 6-2 Viewing Status Messages 6-2 Displaying Network Statistics 6-3 Verifying Model and Serial Number 6-5 Verifying Firmware Version 6-6 Monitoring Cisco IP Phones Remotely 6-7 Resetting the Cisco IP Phone 6-8 Erasing the Local Configuration 6-8 Updating the Firmware Version 6-10 Checking the Light Indicators on a Cisco IP Phone 7902G 6-11 Resolving Startup Problems 6-12 Symptom: Cisco IP Phone Does N
Contents Eliminating DNS or Other Connectivity Errors 6-20 Resolving Known Issues 6-21 Where to Go for More Information 6-23 APPENDIX A Additional Configuration Methods, Parameters, and Procedures A-1 TFTP Configuring A-2 About Profile Files A-3 Creating or Updating a Profile File A-4 Profile File Conventions A-4 Editing a Profile File and Converting it to Binary Format A-5 Web Page Configuring A-6 Device Information A-8 Network Configuration A-8 Network Statistics A-10 Device Logs A-11 Configuration Pa
Contents APPENDIX B Technical Specifications B-1 Physical and Operating Environment Specifications B-1 Cable Specifications B-2 Network Port Pinouts B-2 INDEX Cisco IP Phone Administration Guide for Cisco CallManager 3.
Contents Cisco IP Phone Administration Guide for Cisco CallManager 3.
Preface Overview Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G, 7905G, and 7912G provides the information you need to understand, install, configure, and manage the Cisco IP Phone models 7902G, 7905G, and 7912G on your network. Audience Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco IP Phone on the network.
Preface Objectives Objectives This guide provides the required steps to get the Cisco IP Phone up and running on a Voice-over-IP (VoIP) network. Because of the complexity of an IP telephony network, this guide does not provide complete and detailed information for procedures that you need to perform on the Cisco CallManager application or other network devices.
Preface Related Documentation Related Documentation For more information about Cisco IP Phones, refer to the following publications, which are available at this location: http://www.cisco.com/en/US/products/hw/phones/index.
Preface Obtaining Documentation Obtaining Documentation World Wide Web You can access the most current Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com. Documentation CD-ROM Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly. Therefore, it is probably more current than printed documentation.
Preface Obtaining Technical Assistance To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address: Cisco Systems, Inc. Document Resource Connection 170 West Tasman Drive San Jose, CA 95134-9883 We appreciate and value your comments. Obtaining Technical Assistance Cisco provides Cisco Connection Online (CCO) as a starting point for all technical assistance.
Preface Obtaining Technical Assistance You can access CCO in the following ways: • WWW: www.cisco.com • Telnet: cco.cisco.com • Modem using standard connection rates and the following terminal settings: VT100 emulation; 8 data bits; no parity; and 1 stop bit. – From North America, call 408 526-8070 – From Europe, call 33 1 64 46 40 82 You can e-mail questions about using CCO to cco-team@cisco.com.
Preface Obtaining Additional Publications and Information Obtaining Additional Publications and Information Information about Cisco products, technologies, and network solutions is available from various online and printed sources. • The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL: http://www.cisco.com/en/US/products/products_catalog_links_launch.
Preface Document Conventions • Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL: http://www.cisco.com/en/US/learning/le31/learning_recommended_training _list.html Document Conventions This document uses the following conventions: Convention Description boldface font Commands and keywords are in boldface. italic font Arguments for which you supply values are in italics. [ ] Elements in square brackets are optional.
Preface Document Conventions Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. Warnings use the following conventions: Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents.
Preface Document Conventions Attention IMPORTANTES INFORMATIONS DE SÉCURITÉ Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents.
Preface Document Conventions Advarsel VIKTIGE SIKKERHETSINSTRUKSJONER Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten.
Preface Document Conventions Varning! VIKTIGA SÄKERHETSANVISNINGAR Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning.
Preface Document Conventions Cisco IP Phone Administration Guide for Cisco CallManager 3.
Preface Document Conventions Cisco IP Phone Administration Guide for Cisco CallManager 3.
C H A P T E R 1 An Overview of the Cisco IP Phone The Cisco IP Phone provides functionality similar to that of a traditional analog phone, but it must be configured and managed like other network devices. The Cisco IP Phone supports G.711, G.729, G.729a, G.729b, and G.729ab audio compression.
Chapter 1 An Overview of the Cisco IP Phone Understanding the Cisco IP Phone 7902G Understanding the Cisco IP Phone 7902G The Cisco IP Phone 7902G is a basic telephone that provides voice communication over an IP (Internet Protocol) network. This phone allows you to place and receive telephone calls and it supports features that you have come to expect from a basic telephone—such as call hold, call waiting, call forward, call transfer, redial, and conference calling.
Chapter 1 An Overview of the Cisco IP Phone Understanding the Cisco IP Phone 7902G 1 Cisco IP Phone Indicates the Cisco IP Phone Series to which your phone series type belongs. 2 Label and plastic cover 3 Feature buttons Enable you to engage the Redial, Transfer, Conference, and Messages functions. Redial A paper label, protected by a plastic cover, is used to indicate your phone number. You can also note your speed dial numbers on this label.
Chapter 1 An Overview of the Cisco IP Phone Understanding the Cisco IP Phone Models 7905G/7912G 6 Menu button Provides access to the Interactive Voice Response (IVR) system. 7 Keypad Works exactly like the keypad on a traditional telephone. 8 Handset with indicator light Functions like a traditional handset. The light strip at the top of the handset blinks when the phone rings and remains lit to indicate a new voice message (depending on your voice messaging system).
Chapter 1 An Overview of the Cisco IP Phone Understanding the Cisco IP Phone Models 7905G/7912G Figure 1-2 Cisco IP Phone Models 7905G/7912 Features 1 2 9 8 3 4 5 6 7 91031 10 1 LCD screen 2 Cisco IP Phone Indicates the Cisco IP Phone Series to which your phone series type belongs. 3 Softkeys Displays features such as the time, date, your phone number, caller ID, call status, and softkey tabs. Enable you to engage any of the functions displayed on the corresponding LCD screen tabs.
Chapter 1 An Overview of the Cisco IP Phone Understanding the Cisco IP Phone Models 7905G/7912G 4 Navigation button Enables you to scroll through text and select features displayed on the LCD screen. Also provides access to speed dial numbers when there are no text or features to scroll through. 5 Menu button Displays a menu that provides access to a voice messaging system, phone logs and directories, settings, and services. 6 Hold button Puts a current call on hold or takes a call off hold.
Chapter 1 An Overview of the Cisco IP Phone What Networking Protocols Are Used? What Networking Protocols Are Used? Cisco IP Phones support several industry-standard and Cisco networking protocols for voice communication. Table 1-1 provides an overview of the networking protocols that the Cisco IP Phone models 7902G/7905G/7912G supports.
Chapter 1 An Overview of the Cisco IP Phone What Networking Protocols Are Used? Table 1-1 Supported Networking Protocols on the Cisco IP Phone (continued) Networking Protocol Purpose Usage Notes Internet Protocol (IP) IP is a messaging protocol that addresses To communicate using IP, and sends packets across the network. network devices must have an assigned IP address, subnet, and gateway.
Chapter 1 An Overview of the Cisco IP Phone What Features are Supported on the Cisco IP Phone Models 7902G/7905G/7912G? • Configuring TFTP Options, page 4-28 • Understanding Interactions with Other Cisco IP Telephony Products, page 2-1 • Understanding the Phone Startup Process, page 2-4 What Features are Supported on the Cisco IP Phone Models 7902G/7905G/7912G? The Cisco IP Phone models 7902G/7905G/7912G function much like traditional analog phones, allowing you to place and receive telephone calls.
Chapter 1 What Features are Supported on the Cisco IP Phone Models 7902G/7905G/7912G? An Overview of the Cisco IP Phone The Cisco IP Phone models 7905G/7912G can integrate with the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for co-workers contact information directly from their IP phones. For information about configuring this feature, see the “Configuring the Corporate Directory” section on page 5-7.
Chapter 1 An Overview of the Cisco IP Phone What Features are Supported on the Cisco IP Phone Models 7902G/7905G/7912G? Related Topic • Configuring Telephony Features Using Cisco CallManager Administration, page 5-2 Configuring Network Features Using the Cisco IP Phone You can locally configure features such as DHCP, TFTP, and IP settings on the phone itself. You can also obtain statistics about a current call or firmware versions on the phone.
Chapter 1 An Overview of the Cisco IP Phone Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G Related Topic • Providing Information to Users Via a Web Site, page 5-9 Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G To install and configure the Cisco IP Phone models 7902G/7905G/7912G, you must configure some network settings, set up Cisco CallManager, and make changes locally on the phone.
Chapter 1 Table 1-2 An Overview of the Cisco IP Phone Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G Overview of Configuration Procedures for the Cisco IP Phone (continued) Required Task 2.
Chapter 1 An Overview of the Cisco IP Phone Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G Table 1-2 Overview of Configuration Procedures for the Cisco IP Phone (continued) Required Task Purpose For More Information 5. Choose to auto-register phones, add them to the Cisco CallManager database manually, or use the Bulk Administration Tool (BAT) to add many phones to the database simultaneously.
Chapter 1 Table 1-2 An Overview of the Cisco IP Phone Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G Overview of Configuration Procedures for the Cisco IP Phone (continued) Required Task Purpose 11. Configure Cisco IP Phone services. Allows users to quickly access Note This task does not apply to the Cisco IP Phone 7902G.
Chapter 1 An Overview of the Cisco IP Phone Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G Cisco IP Phone Administration Guide for Cisco CallManager 3.
C H A P T E R 2 Preparing to Install the Cisco IP Phone on Your Network Cisco IP Phones enable you to communicate using voice over a data network. To provide this capability, the IP Phones depend upon and interact with several other key Cisco IP Telephony components, including Cisco CallManager.
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Understanding Interactions with Other Cisco IP Telephony Products This section covers the following topics: • Understanding How the Cisco IP Phone Interacts with Cisco CallManager, page 2-2 • Understanding How the Cisco IP Phone Interacts with the Cisco Catalyst Family of Switches, page 2-3 Understanding How the Cisco IP Phone Interacts with Cisco CallManager Cisco CallManager is an open and industry-standard call processing system.
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Understanding Interactions with Other Cisco IP Telephony Products Understanding How the Cisco IP Phone Interacts with the Cisco Catalyst Family of Switches The Cisco IP Phone 7912G has an internal Ethernet switch, enabling it to switch incoming traffic to the phone, the access port, or to the network port (see the “Connecting to the Network” section on page 2-8 for details).
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Understanding the Phone Startup Process Understanding the Phone Startup Process When connecting to the VoIP network, the Cisco IP Phone goes through a standard startup process composed of up to seven steps. Depending on your specific network configuration, not all of these steps may occur on your Cisco IP Phone.
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Understanding the Phone Startup Process Related Topics • Understanding the Phone Startup Process, page 2-4 • Providing Power to the Cisco IP Phone, page 2-9 • Resolving Startup Problems, page 6-12 Loading the Stored Phone Image The Cisco IP Phone has non-volatile Flash memory in which it stores firmware images and user-defined preferences. At startup, the phone runs a bootstrap loader that loads a phone image stored in Flash memory.
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Understanding the Phone Startup Process Related Topics • Understanding the Phone Startup Process, page 2-4 • Modifying DHCP Settings, page 4-9 • Configuring IP Settings, page 4-15 • Resolving Startup Problems, page 6-12 Accessing TFTP Server In addition to assigning an IP address, the DHCP server directs the Cisco IP Phone to a TFTP Server.
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Understanding the Phone Startup Process After the phone obtains one of the .cnf.xml files or the .cnf file, the Cisco IP Phone 7902G requests the profile file ffxxxxxxxxxxxx, the Cisco IP Phone 7905G requests the profile file ldxxxxxxxxxxxx, and the Cisco IP Phone 7912G requests the profile file gkxxxxxxxxxxxx, where each xx is the two-digit lowercase hexadecimal representation of each integer in the phone’s MAC address.
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Guidelines for Configuring Ports on the Cisco IP Phone models 7902G/7905G/7912G Guidelines for Configuring Ports on the Cisco IP Phone models 7902G/7905G/7912G Cisco IP Phones include ports for connecting the phones to the network and for providing power to the phones.
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Guidelines for Configuring Ports on the Cisco IP Phone models 7902G/7905G/7912G Related Topics • Connecting the Cisco IP Phone to the Network, page 3-4 • Providing Power to the Cisco IP Phone, page 2-9 Using the Access Port Use the access port to connect a network device, such as a computer, to the phone. You must use a straight-through cable on this port.
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Guidelines for Configuring Ports on the Cisco IP Phone models 7902G/7905G/7912G Related Topics • Connecting the Cisco IP Phone to the Network, page 3-4 • Connecting to the Network, page 2-8 • Understanding Interactions with Other Cisco IP Telephony Products, page 2-1 • Power Source Design, page 2-10 • Redundancy Feature, page 2-11 Power Source Design The phone and switch automatically determine which power source the phone uses.
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Guidelines for Configuring Ports on the Cisco IP Phone models 7902G/7905G/7912G Redundancy Feature For redundancy, you can use the Cisco AC adapter even if you are using inline power from the Cisco Catalyst switches. The Cisco IP Phone can share the power load being used from the inline power and external power source. If either the inline power or the external power goes down, the phone can switch entirely to the other power source.
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Adding Phones to the Cisco CallManager Database Adding Phones to the Cisco CallManager Database Before installing any Cisco IP phones, you must make decisions about how you want the phones to be added to the Cisco CallManager database. Because Cisco CallManager handles call processing in the network, this is a critical step.
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Adding Phones to the Cisco CallManager Database Use auto-registration to quickly get all phones into the Cisco CallManager database. You can then modify any settings, such as the directory numbers, from Cisco CallManager. If you do not use auto-registration, you must manually add phones to the Cisco CallManager database or use the Bulk Administration Tool (BAT).
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Adding Phones to the Cisco CallManager Database Adding Phones Manually If you want to assign specific directory numbers to a specific Cisco IP Phone without using auto-registration, you can manually add each phone to the Cisco CallManager database or use the Bulk Administration Tool (BAT).
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Adding Phones to the Cisco CallManager Database Step 5 Step 6 In the Phone Configuration window, you must enter information in the following fields: • MAC Address • Device Pool Click Insert. The Cisco CallManager Administration application asks if you want to assign a directory number.
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Adding Phones to the Cisco CallManager Database Step 3 Select Phone from the Device Type drop-down menu and click Next. The Add a New Phone window appears. Step 4 Select a phone type from the drop-down menu and click Next. The Phone Configuration window appears. The fields displayed in this window depend upon the phone type selected.
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Adding Phones to the Cisco CallManager Database Using the Bulk Administration Tool The Cisco Bulk Administration Tool (BAT) is a plug-in application for Cisco CallManager that enables system administrators to perform batch operations, including registration, on large numbers of Cisco IP Phones. Refer to Bulk Administration Tool Guide for Cisco CallManager for information about using BAT in your network.
Chapter 2 Preparing to Install the Cisco IP Phone on Your Network Adding Phones to the Cisco CallManager Database Cisco IP Phone Administration Guide for Cisco CallManager 3.
C H A P T E R 3 Installing the Cisco IP Phone These topics help you install the Cisco IP Phone on an IP telephony network: Note • Before You Begin, page 3-1 • Connecting the Cisco IP Phone to the Network, page 3-4 • Mounting the Phone to the Wall, page 3-8 • Verifying the Phone Startup Process, page 3-9 • Configuring Startup Network Settings, page 3-10 For each Cisco IP phone that you install in your network, you must first make some critical decisions about how to configure the phone in your
Chapter 3 Installing the Cisco IP Phone Before You Begin Network Requirements For the Cisco IP Phone to successfully operate as a Cisco IP Phone endpoint in your network, your network must meet the following requirements: • Working VoIP Network – Voice over IP (VoIP) configured on your Cisco routers and gateways – Cisco CallManager Release 3.
Chapter 3 Installing the Cisco IP Phone Before You Begin Safety Review the following warnings before installing the Cisco IP Phone. To see translations of these warnings, refer to the Regulatory Compliance and Safety Information for the Cisco IP Phone 7900 Series document that accompanied this device. Warning Read the installation instructions before you connect the system to its power source.
Chapter 3 Installing the Cisco IP Phone Connecting the Cisco IP Phone to the Network The following warnings apply when you use an external power supply. Warning This product relies on the building's installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15 A U.S. (240 VAC, 10 A international) is used on the phase conductors (all current-carrying conductors). Warning The device is designed to work with TN power systems.
Chapter 3 Installing the Cisco IP Phone Connecting the Cisco IP Phone to the Network Step 3 Connect a Category 3 or 5 straight-through Ethernet cable from another network device, such as a desktop computer, to the access port on the Cisco IP Phone 7912G (optional). See the “Connecting to the Network” section on page 2-8 for guidelines. Note Step 4 This option is not available on the Cisco IP Phone models 7902G/7905G. Connect the power supply to the Cisco DC Adapter port (optional).
Chapter 3 Installing the Cisco IP Phone Connecting the Cisco IP Phone to the Network Figure 3-1 Cisco IP Phone Models 7902G/7905G Cable Connections 3 2 4 79976 5 1 1 Network (Ethernet) port (10BASE-T) 4 Power supply with DC output connector. (Optional. Required only if power is not supplied through an Ethernet connection.) 2 Handset port 5 Power cable with wall AC plug. Provided if your phone uses external power.
Chapter 3 Installing the Cisco IP Phone Connecting the Cisco IP Phone to the Network Figure 3-2 Cisco IP Phone Model 7912G Cable Connections 1 Network port (10BASE-T, 100BASE-T) 4 DC adapter port (DC48V) 2 Access port (10BASE-T, 100BASE-T) 5 Power supply with DC connector (if included) 3 Handset port 6 Power cable with AC wall socket plug (if included) Cisco IP Phone Administration Guide for Cisco CallManager 3.
Chapter 3 Installing the Cisco IP Phone Mounting the Phone to the Wall Mounting the Phone to the Wall You can mount the Cisco IP Phone on the wall by removing the footstand and using the mounting bracket on the back of the phone, or you can use special brackets available in a Cisco IP Phone wall mount kit. (A wall mount kit must be ordered separately from the phone.
Chapter 3 Installing the Cisco IP Phone Verifying the Phone Startup Process Step 3 Insert two screws into a wall stud, matching them to the two screw holes on the back of the phone. The keyholes fit standard phone jack mounts. Step 4 Hang the phone on the wall. Verifying the Phone Startup Process After the Cisco IP Phone has power connected to it, the phone begins its startup process by cycling through the following steps.
Chapter 3 Installing the Cisco IP Phone Configuring Startup Network Settings 4. The main LCD screen displays: • Current date and time • Primary directory number • Softkeys If the phone successfully passes through these stages, it has started up properly. Otherwise, see to the “Resolving Startup Problems” section on page 6-12.
C H A P T E R 4 Configuring Network Settings on the Cisco IP Phone Because the Cisco IP Phone is a network device, it includes many configurable network settings, which you might need to modify before the phone is accessible and functional for your users.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Configuring Methods This chapter describes various methods you can use to configure most network settings for the Cisco IP Phone. For more information about web page configuration, and for information about IVR system configuration, see Appendix A, “Additional Configuration Methods, Parameters, and Procedures.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Configuring Methods To unlock network settings on the Cisco IP Phone models 7905G/7912G, follow these steps. Procedure Step 1 Press the Menu button. Step 2 Use the Navigation button to select Settings, and then press the Select softkey. Step 3 Use the Navigation button to select Network Configuration, and then press the Select softkey. Step 4 From the Network Configuration menu, press **#.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Verifying Network Settings Verifying Network Settings On Cisco IP Phone models 7905G/7912G, you can view detailed information about the current network settings of the phone. Use this information to troubleshoot or to make modifications. For the Cisco IP Phone 7902G, you can obtain detailed information about current network settings from the Phone Configuration web page or through the IVR system.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Verifying Network Settings Using the Phone’s Network Configuration Screen (Cisco IP Phone Models 7905G/7912G) Procedure Table 4-1 Step 1 Press the Menu button. Step 2 Use the Navigation button to select Settings, and then press the Select softkey. Step 3 Use the Navigation button to select Network Configuration, and then press the Select softkey. Step 4 Scroll through the options to display the settings described in Table 4-1.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Verifying Network Settings Table 4-1 Network Settings (continued) Network Setting Description Usage Notes TFTP Server 1-2 TFTP Server 1 indicates the primary Trivial File Transfer Protocol (TFTP) server used by the phone to obtain configuration files. See the “Assigning a TFTP Sever” section on page 4-28.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Verifying Network Settings Table 4-1 Network Settings (continued) Network Setting Description Usage Notes VLAN Enabled Indicates whether VLAN is enabled for the phone. Displays Yes or No. Indicates whether Cisco Discovery Protocol (CDP) is enabled for the phone. CDP allows the phone to be discovered by the CiscoWorks2000 network management system. Displays Yes or No.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Verifying Network Settings Table 4-1 Network Settings (continued) Network Setting Description Usage Notes CallManager 1-4 Displays a prioritized list of the Cisco CallManager systems that are available for processing calls from this phone. Possible states include: Cannot configure locally. Use Cisco CallManager to modify. • Active—the Cisco CallManager server from which the phone is currently receiving call-processing services.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Modifying DHCP Settings Table 4-1 Network Settings (continued) Network Setting Description Usage Notes Alternate TFTP Indicates whether the phone is using an alternative TFTP server. See the “Enabling an Alternate TFTP Server” section on page 4-30. Alternate DNS Indicates whether the phone is using an alternative DNS. See the “Assigning DNS Servers” section on page 4-22.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Modifying DHCP Settings Enabling DHCP Cisco IP Phones enable DHCP by default, but you can reset the protocol if it becomes disabled. Using the Phone Configuration Web Page (Cisco IP Phone Models 7902G/7905G/7912G) Procedure Step 1 Open the Phone Configuration web page. a. Open your web browser and enter the following URL, where IPaddress is the IP address of your phone http://IPaddress b. Press Enter.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Modifying DHCP Settings Step 4 From the Network Configuration menu, press **#. If your phone displays “Enter Admin Password,” enter your password and then press the Enter softkey. Make sure that an unlocked padlock icon appears in the upper-right corner of your LCD. Step 5 Scroll to DHCP Enabled. If DHCP is disabled, the option appears as DHCP Enabled NO Step 6 Press the Yes softkey to enable DHCP. Step 7 Press Save.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Modifying DHCP Settings Using the Phone Configuration Web Page (Cisco IP Phone Models 7902G/7905G/7912G) Procedure Step 1 Open the Phone Configuration web page. a. Open your web browser and enter the following URL, where IPaddress is the IP address of your phone: http://IPaddress b. Press Enter. The Phone Configuration web page appears. Step 2 In the pane on the left under Change Configuration, click Network Parameters.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Modifying DHCP Settings Step 5 Scroll to DHCP Enabled. If DHCP is enabled, the option appears as DHCP Enabled YES Step 6 Press the No softkey to disable DHCP. Step 7 Press Save. Related Topics • Enabling DHCP, page 4-10 • Releasing a DHCP Address, page 4-13 • Configuring IP Settings, page 4-15 Releasing a DHCP Address When moving the phone to a new network segment, you should first release the DHCP address.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Modifying DHCP Settings Using the Phone’s Network Configuration Screen (Cisco IP Phone Models 7905G/7912G) Procedure Step 1 Press the Menu button. Step 2 Use the Navigation button to select Settings, and then press the Select softkey. Step 3 From the Settings menu, use the Navigation button to select Network Configuration, and then press the Select softkey. Step 4 From the Network Configuration menu, press **#.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Configuring IP Settings Configuring IP Settings Use these guidelines when manually configuring the IP settings: Note • You can use 0.0.0.0 for the subnet mask only if the default gateway is also 0.0.0.0. • Ensure the TFTP server has an IP address. • Ensure the default gateway IP address is on the same subnet as the host IP address.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Configuring IP Settings Using the Phone Configuration Web Page (Cisco IP Phone Models 7902G/7905G/7912G) Procedure Step 1 Open the Phone Configuration web page. a. Open your web browser and enter the following URL, where IPaddress is the IP address of your phone: http://IPaddress b. Press Enter. The Phone Configuration web page appears. Step 2 In the pane on the left under Change Configuration, click Network Parameters.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Configuring IP Settings Step 5 Scroll to IP Address. Step 6 Press the Edit softkey. Step 7 Use the buttons on the keypad to enter the new IP address, using the * key on the keypad to enter periods. Use the << softkey to correct any mistakes. Step 8 Press Validat. Step 9 Press Save. Assigning a Default Router If you manually assign an IP address to the Cisco IP Phone, you must indicate the default router to be used.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Configuring IP Settings Step 3 To set the route address, enter an address in the StaticRoute field and click Apply. On the Cisco IP Phone 7902G, you can also review phone settings using the IVR system. See the “Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G” section on page A-22. Using the Phone’s Network Configuration Screen (Cisco IP Phone Models 7905G/7912G) Procedure Step 1 Press the Menu button.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Configuring IP Settings Assigning a Subnet Mask The subnet mask is used to partition the IP address into a network and a host identifier. The subnet mask is used to mask a portion of the IP address so that TCP/IP can distinguish the network ID from the host ID. Before you can assign a subnet mask, you must disable DHCP. For instructions, see the “Disabling DHCP” section on page 4-11.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Configuring IP Settings Using the Phone’s Network Configuration Screen (Cisco IP Phone Models 7905G/7912G) Procedure Step 1 Press the Menu button. Step 2 Use the Navigation button to select Settings, and then press the Select softkey. Step 3 From the Settings menu, use the Navigation button to select Network Configuration, and then press the Select softkey. Step 4 From the Network Configuration menu, press **#.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Configuring IP Settings Using the Phone Configuration Web Page (Cisco IP Phone Models 7902G/7905G/7912G) Procedure Step 1 Open the Phone Configuration web page. a. Open your web browser and enter the following URL, where IPaddress is the IP address of your phone http://IPaddress b. Press Enter. The Phone Configuration web page appears. Step 2 In the pane on the left under Change Configuration, click Network Parameters.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Configuring IP Settings Step 4 From the Network Configuration menu, press **#. If your phone displays “Enter Admin Password,” enter your password and then press the Enter softkey. Make sure that an unlocked padlock icon appears in the upper-right corner of your LCD. Step 5 Scroll to Alternate Domain. Step 6 If the option appears as Alternate Domain NO Press the Yes softkey. Step 7 Scroll to Domain Name. Step 8 Press the Edit softkey.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Configuring IP Settings Using the Phone Configuration Web Page (Cisco IP Phone Models 7902G/7905G/7912G) Procedure Step 1 Open the Phone Configuration web page. a. Open your web browser and enter the following URL, where IPaddress is the IP address of your phone http://IPaddress b. Press Enter. The Phone Configuration web page appears. Step 2 In the pane on the left under Change Configuration, click Network Parameters.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Modifying VLAN Settings Step 4 From the Network Configuration menu, press **#. If your phone displays “Enter Admin Password,” enter your password and then press the Enter softkey. Make sure that an unlocked padlock icon appears in the upper-right corner of your LCD. Step 5 Scroll to Alternate DNS. Step 6 If the option appears as Alternate DNS NO Press the Yes softkey. Step 7 Scroll to DNS Server 1. Step 8 Press the Edit softkey.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Modifying VLAN Settings Configuring VLAN Settings If you have an auxiliary VLAN assigned on the Cisco Catalyst switch, that setting overrides any changes made on the phone. Using the Phone Configuration Web Page (Cisco IP Phone Models 7902G/7905G/7912G) Procedure Step 1 Open the Phone Configuration web page. a. Open your web browser and enter the following URL, where IPaddress is the IP address of your phone http://IPaddress b. Press Enter.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Modifying VLAN Settings Step 3 From the Settings menu, use the Navigation button to select Network Configuration, and then press the Select softkey. Step 4 From the Network Configuration menu, press **#. If your phone displays “Enter Admin Password,” enter your password and then press the Enter softkey. Make sure that an unlocked padlock icon appears in the upper-right corner of your LCD. Step 5 Scroll to Admin. VLAN Id.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Modifying VLAN Settings Step 2 In the pane on the left under Change Configuration, click Network Parameters. You may be prompted to enter a password. The Network Parameters web page appears. Step 3 To enable VLAN, in the OpFlags field, change bit 5 to 0 (zero). To disable VLAN, in the OpFlags field, change bit 5 to 1. For more information about this field, see OpFlags parameter in Table A-1 on page A-12. Step 4 Click Apply.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Configuring TFTP Options Configuring TFTP Options If you do not use DHCP to direct the Cisco IP Phone to a TFTP server, you must manually assign one. You can also assign an alternative TFTP server to use instead of the one assigned by DHCP. On the Cisco IP Phone 7902G, you can manually enable or disable TFTP.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Configuring TFTP Options Step 3 To set the TFTP servers: a. To set TFTP Server1, in the TFTPServer1 field enter an address and click Apply. b. To set TFTP Server2, in the TFTPServer2 field enter an address and click Apply. Using the Phone’s Network Configuration Screen (Cisco IP Phone Models 7905G/7912G) Procedure Step 1 Press the Menu button. Step 2 Use the Navigation button to select Settings, and then press the Select softkey.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Configuring TFTP Options Enabling an Alternate TFTP Server If you are using DHCP, but you want to override the TFTP address that the phone received through DHCP, enable an alternate TFTP Server. Using the Phone’s Network Configuration Screen (Cisco IP Phone Models 7905G/7912G) Procedure Step 1 Press the Menu button. Step 2 Use the Navigation button to select Settings, and then press the Select softkey.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Configuring TFTP Options Assigning a Backup TFTP Server TFTP Server 2 displays the IP address of the backup TFTP server. This server is used to obtain configuration files and software upgrades if the primary TFTP server is unavailable. Before you can assign a backup TFTP server, the Alternate TFTP setting must be set to Yes. This procedure does not apply to the Cisco IP Phone 7902G.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Configuring CDP Configuring CDP You can disable or enable Cisco Discovery Protocol (CDP). CDP allows the phone to be discovered by the CiscoWorks2000 network management system. For more information about CiscoWorks2000, refer to the documentation available at this URL: http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/index.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Configuring CDP Step 3 From the Settings menu, use the Navigation button to select Network Configuration, and then press the Select softkey. Step 4 From the Network Configuration menu, press **#. If your phone displays “Enter Admin Password,” enter your password and then press the Enter softkey. Make sure that an unlocked padlock icon appears in the upper-right corner of your LCD. Step 5 Scroll to CDP Enabled.
Chapter 4 Configuring Network Settings on the Cisco IP Phone Configuring CDP Cisco IP Phone Administration Guide for Cisco CallManager 3.
C H A P T E R 5 Configuring Users, Features, and Services After you install Cisco IP Phones in your network, configure their network settings, and add them to Cisco CallManager, you must then configure directory numbers, assign users, configure features and services. Many of the Cisco IP Phone features available to end users require that you configure them using the Cisco CallManager Administration application. This chapter provides overview of many of the configuration procedures.
Chapter 5 Configuring Telephony Features Using Cisco CallManager Administration Configuring Users, Features, and Services Configuring Telephony Features Using Cisco CallManager Administration After you add Cisco IP Phones to Cisco CallManager, you can add additional functionality to them as described in the “Configuring Telephony Features for the Cisco IP Phone models 7902G/7905G/7912G” section on page 5-2.
Chapter 5 Table 5-1 Configuring Users, Features, and Services Configuring Telephony Features Using Cisco CallManager Administration Configuring Telephony Features Using Cisco CallManager Administration Feature Description Configuration Tips Auto answer Forces the speakerphone to go off hook automatically when an incoming call is received From the Cisco CallManager Administration application: 1. Choose Device > Phone. 2. Enter search criteria to locate a specific phone and click Find. 3.
Chapter 5 Configuring Telephony Features Using Cisco CallManager Administration Table 5-1 Configuring Users, Features, and Services Configuring Telephony Features Using Cisco CallManager Administration (continued) Feature Description Call waiting Receives a second incoming call on From the Cisco CallManager Administration the same line without disconnecting application: the first call 1. Choose Device > Phone. Caller ID Configuration Tips 2.
Chapter 5 Table 5-1 Configuring Users, Features, and Services Configuring Telephony Features Using Cisco CallManager Administration Configuring Telephony Features Using Cisco CallManager Administration (continued) Feature Description Configuration Tips Forward Forwards all calls to the designated directory number From the Cisco CallManager Administration application: 1. Choose Device > Phone. 2. Enter search criteria to locate a specific phone and click Find. 3.
Chapter 5 Configuring Telephony Features Using Cisco CallManager Administration Table 5-1 Configuring Users, Features, and Services Configuring Telephony Features Using Cisco CallManager Administration (continued) Feature Description Configuration Tips Meet-Me conference Enables other callers to join in a conference From the Cisco CallManager Administration application, choose: Service > Conference Bridge to configure Meet-Me parameters.
Chapter 5 Configuring Users, Features, and Services Adding Users to Cisco CallManager Adding Users to Cisco CallManager The Cisco CallManager Administration application allows you to display and maintain information about users on the network.
Chapter 5 Configuring Users, Features, and Services Setting Up Services To install and set up these features, refer to Installing and Configuring the Cisco Customer Directory Configuration Plugin. This book guides you through the configuration process for integrating Cisco CallManager with Microsoft Active Directory and Netscape Directory Server.
Chapter 5 Configuring Users, Features, and Services Providing Information to Users Via a Web Site After you configure these services, verify that your users have access to the Cisco CallManager IP Phone Options web-based application, from which they can select and subscribe to configured services. See the “How Users Subscribe to Services and Configure Phone Features” section on page 5-10 for a summary of the information that you must provide to end users.
Chapter 5 Configuring Users, Features, and Services Providing Information to Users Via a Web Site Because there are several Cisco IP Phone models available, users might have difficulty locating their specific documentation on the Cisco.com website. To assist users in finding their documentation, we recommend that you provide links to the current documentation. This ensures that users have access to the latest and most up-to-date documentation. However, if you do not want to or cannot send users to Cisco.
Chapter 5 Configuring Users, Features, and Services Providing Information to Users Via a Web Site How Users Configure Phone Features End users can perform a variety of activities using the Cisco IP Phone User Options web page. These activities vary depending on the Cisco IP Phone model a user has, and can include setting up speed dial and call forwarding numbers. Keep in mind that being able to configure settings on a phone using a web site might be a new paradigm for your end users.
Chapter 5 Configuring Users, Features, and Services Providing Information to Users Via a Web Site • Initial password for accessing the voice messaging system. Make sure that you have configured a default voice messaging system password for all users. • How the phone indicates that messages are waiting. Make sure that you have used Cisco CallManager to set up a message waiting indicator (MWI) method. Cisco IP Phone Administration Guide for Cisco CallManager 3.
C H A P T E R 6 Troubleshooting the Cisco IP Phone Cisco IP Phones provide diagnostic information that can assist you with troubleshooting problems in your IP telephony network.
Chapter 6 Troubleshooting the Cisco IP Phone Obtaining Status, Model, and Version Information Obtaining Status, Model, and Version Information On a Cisco IP Phone or from a phone’s web page, you can obtain status information about the current call and the network, and verify the phone model and installed firmware version.
Chapter 6 Troubleshooting the Cisco IP Phone Obtaining Status, Model, and Version Information Related Topics • Adding Phones Manually, page 2-14 • Configuring IP Settings, page 4-15 • Modifying DHCP Settings, page 4-9 • Verifying Firmware Version, page 6-6 • Configuring TFTP Options, page 4-28 Displaying Network Statistics Network statistics provide information about the phone and network performance. Cisco IP Phone 7902G Procedure Step 1 Open the Phone Configuration web page. a.
Chapter 6 Troubleshooting the Cisco IP Phone Obtaining Status, Model, and Version Information • Transmit errors—number of transmit errors at the phone. • Receive overflow—Number packet overflows that the phone has experienced during the elapsed time Cisco IP Phone Models 7905G/7912G Procedure Step 1 Press the Menu button Step 2 Use the Navigation button to select Settings. Step 3 Press the Select softkey. Step 4 Select Status. Step 5 Press the Select softkey.
Chapter 6 Troubleshooting the Cisco IP Phone Obtaining Status, Model, and Version Information Verifying Model and Serial Number You can verify the model and serial number of Cisco IP Phones. Cisco IP Phone 7902G Procedure Step 1 Open the Phone Configuration web page. a. Open your web browser and enter the following URL, where IPaddress is the IP address of your phone http://IPaddress b. Press Enter. The Phone Configuration web page appears. Step 2 In the pane on the left, click Device Information.
Chapter 6 Troubleshooting the Cisco IP Phone Obtaining Status, Model, and Version Information • BootLoadID—Identifier of the factory-installed load running on the phone • Serial Number Verifying Firmware Version You can verify the firmware version for Cisco IP Phones. Cisco IP Phone 7902G Procedure Step 1 Open the Phone Configuration web page. a. Open your web browser and enter the following URL, where IPaddress is the IP address of your phone http://IPaddress b. Press Enter.
Chapter 6 Troubleshooting the Cisco IP Phone Monitoring Cisco IP Phones Remotely Step 3 Select Status, and then press the Select softkey. Step 4 Select Firmware Versions, and then press the Select softkey. The following information appears: • App Load ID • Boot Load ID • Version Monitoring Cisco IP Phones Remotely You can remotely monitor the network activity of any Cisco IP Phone on your network using a web browser.
Chapter 6 Troubleshooting the Cisco IP Phone Resetting the Cisco IP Phone Resetting the Cisco IP Phone If you reset the phone, any changes made that have not been saved are lost and set back to default settings. Cisco IP Phone 7902G Procedure • Press **#** to reset the Cisco IP Phone 7902G. The phone cycles through normal startup procedures. Cisco IP Phone Models 7905G/7912G Procedure Step 1 Press **#** to reset the Cisco IP Phone.
Chapter 6 Troubleshooting the Cisco IP Phone Erasing the Local Configuration Cisco IP Phone 7902G Procedure Step 1 Lift the handset, then press and hold the Menu button for about 3 seconds. Step 2 Press # to go to the extended menu. Step 3 Enter the code # 322873738. Step 4 Hang up the phone. The phone resets. Cisco IP Phone Models 7905G/7912G Procedure Step 1 Press the Menu button. Step 2 Use the Navigation button to select Settings, and then press the Select softkey.
Chapter 6 Troubleshooting the Cisco IP Phone Updating the Firmware Version Updating the Firmware Version You can update the firmware version using the Cisco CallManager Administration application. You can also update the firmware version using a profile file. See Appendix A, “Additional Configuration Methods, Parameters, and Procedures” for information about profile files. Before You Begin Read the “Read Me” files included with Cisco software updates.
Chapter 6 Troubleshooting the Cisco IP Phone Checking the Light Indicators on a Cisco IP Phone 7902G Step 7 From the Cisco CallManager Group list, choose the group you want to update. Step 8 Click Reset Devices. Related Topic • Verifying Firmware Version, page 6-6 Checking the Light Indicators on a Cisco IP Phone 7902G Refer to the following table for explanations about the light indicators on a Cisco IP Phone 7902G.
Chapter 6 Troubleshooting the Cisco IP Phone Resolving Startup Problems Problem Explanation After the phone is connected to power, the The phone has a duplicate IP address. See the “Assigning phone handset indicator light is steady red an IP Address” section on page 4-15. and the Menu button is steady green. The phone Hold button flashes red and the The phone’s firmware is being upgraded. After the Menu button flashes green at the same upgrade, all LEDs on the phone should be off. time.
Chapter 6 Troubleshooting the Cisco IP Phone Resolving Startup Problems To determine whether the phone is functional, you must eliminate any other potential problems, such as faulty cables, network outages, lack of power, and so on. Follow these suggestions to systematically eliminate these other causes. Procedure Step 1 Step 2 Step 3 To verify that the network port is functional: a. Exchange the Ethernet cables with cables you know are functional. b.
Chapter 6 Troubleshooting the Cisco IP Phone Resolving Startup Problems These sections can assist you in determining the reason the phone is unable to start up properly: • Registering the Phone with Cisco CallManager, page 6-14 • Checking Network Connectivity, page 6-14 • Verifying TFTP Server Settings, page 6-15 • Verifying IP Addressing and Routing, page 6-15 • Verifying DNS Settings, page 6-16 • Verifying Cisco CallManager Settings, page 6-16 • Cisco CallManager and TFTP Services Are Not
Chapter 6 Troubleshooting the Cisco IP Phone Resolving Startup Problems Verifying TFTP Server Settings The Cisco IP Phone uses the TFTP server setting (Settings > Network Configuration > TFTP Server 1) to identify the Cisco CallManager server. If this setting is incorrect, the Cisco IP Phone might continually cycle while attempting to contact the identified TFTP Server. If you have assigned a static IP address to the phone, you must manually enter this setting.
Chapter 6 Troubleshooting the Cisco IP Phone Resolving Startup Problems If you are using DHCP, check the IP addresses distributed by your DHCP server. Refer to Understanding and Troubleshooting DHCP in Catalyst Switch or Enterprise Networks on Cisco.com: http://www.cisco.com/warp/customer/473/100.html#41 Verifying DNS Settings If you are using DNS to refer to the TFTP server or Cisco CallManager, you must ensure you have specified a DNS server (Settings > Network Configuration > DNS Server 1).
Chapter 6 Troubleshooting the Cisco IP Phone Resolving Startup Problems Procedure Step 1 From the Cisco CallManager Administration window, choose Application > Cisco CallManager Serviceability. Step 2 Choose Tools > Control Center. Step 3 From the Servers column, choose the primary Cisco CallManager server. The window displays the service names for the server that you chose, the status of the services, and a service control panel to stop or start a service.
Chapter 6 Troubleshooting the Cisco IP Phone Resolving Startup Problems Step 6 Rename this to match the name of the configuration file for the problematic phone. Use the convention SEP.cnf.xml, where is the MAC address for the deleted phone. Step 7 Replace the old configuration file with the new one you created. Step 8 Add the phone to Cisco CallManager database. See the “Adding Phones Manually” section on page 2-14 for details. Step 9 Power cycle the phone.
Chapter 6 Troubleshooting the Cisco IP Phone Resolving Startup Problems Verifying Physical Connection Verify that the Ethernet connection to which the Cisco IP Phone is connected is up-and-running. For example, check if the particular port or switch to which the phone is connected is down. Identifying Intermittent Network Outages Intermittent network outages affect data and voice traffic differently.
Chapter 6 Troubleshooting the Cisco IP Phone Resolving Startup Problems Verifying Voice VLAN Configuration If the Cisco IP Phone appears to reset during heavy network usage (for example, following extensive web surfing on a computer connected to same switch as phone), it is likely that you do not have a voice VLAN configured. Isolating the phones on a separate, auxiliary VLAN increases the quality of the voice traffic.
Chapter 6 Troubleshooting the Cisco IP Phone Resolving Known Issues Step 4 From Cisco CallManager, select System > Server and verify that the server is being referred to by its IP address and not by its DNS name. Step 5 From Cisco CallManager, select Device > Phone and verify that you have assigned the correct MAC address to this Cisco IP Phone. Step 6 To verify the MAC address on the phone, see the “Verifying Network Settings” section on page 4-4. Step 7 Power cycle the phone.
Chapter 6 Troubleshooting the Cisco IP Phone Resolving Known Issues Table 6-1 Cisco IP Phone Troubleshooting (continued) Summary Explanation Moving a network connection from the phone to a workstation If you are powering your phone through the network connection, you must be careful if you decide to unplug the phone’s network connection and plug the cable into a desktop computer.
Chapter 6 Troubleshooting the Cisco IP Phone Where to Go for More Information Where to Go for More Information If you have additional questions about troubleshooting the Cisco IP Phones, several Cisco.com web sites can provide you with more tips. Choose from the sites available for your access level: General Access • Cisco IP Phone Troubleshooting Resources: http://www.cisco.com/pcgi-bin/Support/PSP/psp_view.
Chapter 6 Troubleshooting the Cisco IP Phone Where to Go for More Information Cisco IP Phone Administration Guide for Cisco CallManager 3.
A P P E N D I X A Additional Configuration Methods, Parameters, and Procedures The Cisco IP Phone must be correctly configured before it will operate properly. When you configure a phone, you specify parameters and values that instruct the phone how to operate in your environment. Configuring provides the phone with instructions for many aspects of its operation, including how to interact with the network and how to handle IP telephony protocols.
Appendix A Additional Configuration Methods, Parameters, and Procedures TFTP Configuring • Configuration Parameters, page A-11 • Specifying Firmware Upgrade Instructions for the Cisco IP Phone, page A-21 • Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G, page A-22 • Changing the Logo on the Cisco IP Phone LCD Screen, page A-27 • Collecting Information for Troubleshooting, page A-30 TFTP Configuring You can configure many parameters on the Cisco IP Phone models 7902
Appendix A Additional Configuration Methods, Parameters, and Procedures TFTP Configuring Related Topics • About Profile Files, page A-3 • Creating or Updating a Profile File, page A-4 • Configuration Parameters, page A-11 About Profile Files The TFTP server stores the common profile file lddefault.cfg and each phone-specific profile file in binary format.
Appendix A Additional Configuration Methods, Parameters, and Procedures TFTP Configuring Related Topic • Creating or Updating a Profile File, page A-4 Creating or Updating a Profile File Use the file example_uprofile.txt or an existing text profile file as a template for creating a text version of a Cisco IP Phone profile file.
Appendix A Additional Configuration Methods, Parameters, and Procedures TFTP Configuring Editing a Profile File and Converting it to Binary Format Before you can create a new binary profile file, you will need the cfgfmt.exe tool, which converts a text profile file to binary format. The cfgfmt.exe tool requires a parameter tag file named ptag.dat. This file specifies the type and size of each parameter. It is recommended that you use the ptag.dat file provided by Cisco. The cfgfmt.exe tool and the ptag.
Appendix A Additional Configuration Methods, Parameters, and Procedures Web Page Configuring Web Page Configuring You can display and configure device and network information for a Cisco IP Phone by accessing the phone’s web page. You can access the web page using any graphically capable web browser. Note It is recommended that you take care to prevent unauthorized access to a phone’s web page.
Appendix A Additional Configuration Methods, Parameters, and Procedures Web Page Configuring Step 2 Step 3 Step 4 From the phone’s web page, choose the hyperlink for the information that you want to display or configure: • Device Information—Display only. For more information, see the “Device Information” section on page A-8. • Network Configuration—Display only. For more information, see the “Network Configuration” section on page A-8. • Network Statistics—Display only.
Appendix A Additional Configuration Methods, Parameters, and Procedures Web Page Configuring • Tone Parameters, page A-16 • Audio Parameters, page A-19 Device Information The Device Information area of the Cisco IP Phone web page displays the following information about a phone: Note • MAC address—Unique Media Access Control (MAC) address of the phone • Host name—Unique host name assigned to the phone • Phone DN—Directory number assigned to the phone • App Load ID—Identifier of the firmware
Appendix A Additional Configuration Methods, Parameters, and Procedures Web Page Configuring • Host name—Unique host name assigned to the phone. • Domain name—If DHCP is enabled, Domain Name System (DNS) in which the phone resides. • IP address—If DHCP is enabled, Internet protocol (IP) address of the phone. • Default gateway—If DHCP is enabled, default gateway used by the phone. • Subnet mask—If DHCP is enabled, subnet mask used by the phone.
Appendix A Additional Configuration Methods, Parameters, and Procedures Web Page Configuring Note You can access the Network Configuration area directly from a web browser by entering this URL: ip-address/NetworkConfiguration, where ip-address is the IP address of the phone.
Appendix A Additional Configuration Methods, Parameters, and Procedures Configuration Parameters Device Logs The Device Logs area of the Cisco IP Phone web page displays the name of the phone’s profile file. Note You can access the Device Logs area directly from a web browser by entering this URL: ip-address/DeviceLog, where ip-address is the IP address of your phone.
Appendix A Additional Configuration Methods, Parameters, and Procedures Configuration Parameters Table A-1 Network Parameters Parameter Description Usage TftpServer1 IP address of the primary TFTP server from which the Cisco IP Phone should download the .cnf or .cnf.xml file and the profile file. Alphanumeric string up to 31 characters. If specified, this TFTP server is used instead of the primary TFTP server provided by the DHCP server.
Appendix A Additional Configuration Methods, Parameters, and Procedures Configuration Parameters Table A-1 Network Parameters (continued) Parameter Description Usage StaticNetMask Static subnet mask of the phone when DHCP is not used. Enter the subnet mask for the phone. Domain name on the network in which the phone operates, used in the creation of the endpoint identifier. Alphanumeric string up to 31 characters. Domain This value is ignored when the Dhcp parameter is enabled.
Appendix A Additional Configuration Methods, Parameters, and Procedures Configuration Parameters Table A-1 Network Parameters (continued) Parameter Description Usage OpFlags Enables or disables various features on the phone.
Appendix A Additional Configuration Methods, Parameters, and Procedures Configuration Parameters Table A-1 Network Parameters (continued) Parameter Description OpFlags con’t. Usage • Bit 9 (mask 0x200)—Not used on the Cisco IP Phone 7905G. On the Cisco IP Phone 7902G, if set to 1, the IP address cannot be reset through an HTTP request. The default value is 0x00000002. VLANSetting Specifies various VLAN settings. Bit map, as follows: • Bits 0–2 (mask 0x7)—Designate 802.
Appendix A Additional Configuration Methods, Parameters, and Procedures Configuration Parameters Table A-1 Network Parameters (continued) Parameter Description Usage Nprintf IP address and port of a server to which Cisco IP Phone troubleshooting messages are sent. Enter the extended IP address of the server to which troubleshooting messages are sent and collected in a log file. The default value is 0, which specifies that no messages are sent. Note To collect troubleshooting messages, the prserv.
Appendix A Additional Configuration Methods, Parameters, and Procedures Configuration Parameters Table A-2 Tone Parameters Parameter Description Usage SigTimer Timeout values for signaling Bit map, as follows: events. Bits 0 – 7—Interval between each call-waiting tone. The range is 0 to 255. The setting 0 specifies the factory default. Any other number specifies the interval in 0.1 second increments. The default setting is 100 (0x64, 10 seconds). Bits 8 – 27—Reserved for future use.
Appendix A Additional Configuration Methods, Parameters, and Procedures Configuration Parameters Table A-2 Tone Parameters (continued) Parameter Description Usage DialTone — Not used because Cisco CallManager provides a tone configuration file to the phone. BusyTone — Not used because Cisco CallManager provides a tone configuration file to the phone. ReorderTone — Not used because Cisco CallManager provides a tone configuration file to the phone.
Appendix A Additional Configuration Methods, Parameters, and Procedures Configuration Parameters Audio Parameters Table A-3 describes the network parameters that you can configure through a phone’s profile file or through its Audio Parameters web page. Table A-3 Audio Parameters Parameter Description Usage AudioMode Allows control of audio-related functions. Bit map, as follows: • Bit 0 (mask 0x1)—If 0, disable G.711 or G.729 silence suppression. If 1, enable G.711 or G.729 silence suppression.
Appendix A Additional Configuration Methods, Parameters, and Procedures Configuration Parameters Table A-3 Audio Parameters (continued) Parameter Description Usage ConnectMode Connection mode of the protocol used by the Cisco IP Phone. Bit map, as follows: • Bit 0–29—Reserved for future use. Must be set to 0. • Bit 30 (mask 0x40000000)—If 1, enable Cisco IOS Telephony Solution (ITS) support to handle the differences between Cisco CallManager and Cisco ITS.
Appendix A Table A-4 Additional Configuration Methods, Parameters, and Procedures Specifying Firmware Upgrade Instructions for the Cisco IP Phone Profile File Parameters Parameter Description Usage UIPassword Password for accessing the phone’s Change Configuration web pages or to unlock the phone’s Network Configuration screen for editing. Alphanumeric string up to nine characters. If set to 0, no password is required.
Appendix A Additional Configuration Methods, Parameters, and Procedures Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G • tftp_server_ip is the IP address of the TFTP server on which the firmware upgrade image is stored. Enter 0 to use the TFTP server specified by the TFTPServer1 parameter or by DHCP. • image_id is a unique 32-bit integer value. This value must be different for each upgrade.
Appendix A Additional Configuration Methods, Parameters, and Procedures Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G Menu Code Description 24 Reviews the MAC address 35 Sets the frame-per-packet 81 Sets the nprintf IP address and port 202 Sets the media port number 255 Sets the UDPTOS parameter 311 Sets the connect mode 312 Sets the audio mode 313 Sets the trace flags 318 Sets the SigTimer 323 Sets operational flags 324 Sets VLAN settings 905 Sets
Appendix A Additional Configuration Methods, Parameters, and Procedures Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G Entering Data in the IVR System You can enter both numeric and alphanumeric data in the IVR system. Entering Numeric Data Numeric input includes numbers from 0–9, and may include periods (.). For example, to enter an IP address, use the dial pad to enter the numbers and use the * to enter periods (.), followed by the # sign to complete your input.
Appendix A Additional Configuration Methods, Parameters, and Procedures Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G To change the UI Password (menu code 7387277) to 7902, press the following keys: 7#9#0#2## Special Characters When you enter data in the IVR using the dial pad, the IVR announces your input back to you after each pressed key. For example, if you press the 4 key once, the IVR announces “4”. If you press the 4 key twice, the IVR announces “g”.
Appendix A Additional Configuration Methods, Parameters, and Procedures Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G Alphanumeric Character via the 1 Key Hexadecimal Value Announced by the IVR $ x24 “ x22 ' x27 ` x60 % x25 < x3c > x3e [ x5b ] x5d : x3a ; x3b { x7b } x7d ( x28 ) x29 & x26 Navigating the IVR System To enter the IVR menu, follow these steps: Procedure Step 1 Lift the handset, then press and hold the Menu button for about 3 se
Appendix A Additional Configuration Methods, Parameters, and Procedures Changing the Logo on the Cisco IP Phone LCD Screen Step 3 • Press 20 # to configure DHCP • Press # to go to the extended menu Enter the voice menu code for the setting that you want to verify or change, and then press #. Note Use the * key to toggle between alphanumeric and numeric input mode. For example, when you enter 905 #, the IVR prompts you for alphanumeric input.
Appendix A Changing the Logo on the Cisco IP Phone LCD Screen Additional Configuration Methods, Parameters, and Procedures Before you can change the graphic on the phone, you must use a graphics program to create an image with the following attributes: • Width of 88 pixels. • Height of 27 pixels. • Monochrome (black-and-white). • Saved as bitmap file with the extension .bmp. For example, mylogo.bmp. In addition, you will need the bmp2logo.exe tool, which converts your bitmap image file to a .
Appendix A Additional Configuration Methods, Parameters, and Procedures Changing the Logo on the Cisco IP Phone LCD Screen Step 3 Add the following line to the Cisco IP Phone profile file. For detailed information about using profile files, see the “TFTP Configuring” section on page A-2. Note upgradelogo:imageID,TFTPServerID,image.logo where: • imageID is the same unique identifier that you specified in Step 1. • TFTPServerID is the IP address of the TFTP server on which the image.
Appendix A Additional Configuration Methods, Parameters, and Procedures Collecting Information for Troubleshooting Collecting Information for Troubleshooting You can collect information relating to the operations of the Cisco IP Phone models 7902G/7905G/7912G and store this information in a log file on a server that you specify. If you experience a problem with a phone, this information can be useful for troubleshooting. To collect information for troubleshooting, you will need the nprintf.exe tool.
Appendix A Additional Configuration Methods, Parameters, and Procedures Collecting Information for Troubleshooting Step 2 On the server that will receive information, open a command window and type the following command: prserv [listen-port] where listen_port is the same port that you specified with the Nprintf parameter. If you do not specify a port, 9001 is used by default. While pserv is running, information from the Cisco IP Phone is sent to a file named listen-port.
Appendix A Additional Configuration Methods, Parameters, and Procedures Collecting Information for Troubleshooting Note If you want to collect information from more than one Cisco IP Phone, it is recommended that you store information in a separate listen-port.log file for each phone. If you store all information in a single file, it can be difficult to identify which messages belong to which phones. To generate separate listen-port.log files, configure each phone using its own profile file or web page.
A P P E N D I X B Technical Specifications The following sections describe the technical specifications for the Cisco IP Phone models 7902G/7905G/7912G. • Physical and Operating Environment Specifications, page B-1 • Cable Specifications, page B-2 • Network Port Pinouts, page B-2 Physical and Operating Environment Specifications Table B-1 shows the physical and operating environment specifications for the Cisco IP Phone models 7902G/7905G/7912G.
Appendix B Technical Specifications Cable Specifications Table B-1 Physical and Operating Specification (continued) Specification Power Cables Value or Range • 100-240 VAC, 50-60 Hz, 0.5 A—when using the AC adapter • 48 VDC, 0.
Appendix B Technical Specifications Network Port Pinouts Table B-2 Network Port Connector Pinouts Pin Number Function 1 TD+ 2 TD- 3 RD+ 4 +48 Volts return1 5 +48 Volts return1 6 RD- 7 +48 Volts source1 8 +48 Volts source1 1. When used to receive power from an inline power card in the Cisco Catalyst switch. Access Port Connector Table B-3 describes the access port connector pinouts.
Appendix B Technical Specifications Network Port Pinouts Cisco IP Phone Administration Guide for Cisco CallManager 3.
I N D EX TFTP server 4-28 A audience, for this document xi AC adapter AudioMode parameter A-19 connecting to 3-5 audio parameter providing power using 2-9 AudioMode A-19 access port ConnectMode A-20 connecting 3-5 MediaPort A-20 purpose 2-9 NumTxFrames A-20 active Cisco CallManager server, description 4-8 adding UDPTOS A-20 auto answer, description 5-3 auto-registration, using 2-12 Cisco IP Phones manually 2-14 auxiliary VLAN Cisco IP Phones using auto-registration 2-12 description 2-3
Index Bulk Administration Tool, adding phones with 2-17 BusyTone parameter A-18 Cisco IP Phone adding manually to Cisco CallManager 2-14 adding to Cisco CallManager 2-12 configuration requirements 1-12 installation overview 1-12 C installation procedure 3-4 caller ID, description 5-4 installation requirements 1-12 CallManager 1 – 4 A-9 mounting to wall 3-8 call park, description 5-3 power sources 2-9 call pickup, description 5-3 registering 2-12 call waiting, description 5-4 registering with Ci
Index conference, description 5-4 DHCP configuration file, creating 6-17 adding phones that use 2-14 configuration parameter address released, network setting 4-8 See parameter description 1-7 disabling 4-11 configuring alternate methods A-1 enabled, network setting 4-8 from a Cisco IP Phone 4-2 enabling 4-10 methods 4-1 releasing addresses 4-13 overview 1-12 server, network setting 4-5 startup network settings 3-10 troubleshooting 6-19 through phone’s web page 4-3, A-6 DHCP address rele
Index Domain name A-9 updating 6-10 domain name upgrading A-21 verifying version 6-6 assigning 4-20 network setting 4-5 forward, description 5-5 Domain parameter A-13 dynamic host configuration protocol (DHCP), description 1-7 G group call pickup, description 5-5 E Elapsed time A-10 erase configuration, procedure 6-8 example_uprofile.
Index interference, cell phone 1-1 network connections internet protocol (IP), description 1-8 access port 2-9 IP, description 1-8 network port 2-8 IP address A-9 assigning 4-15 network connectivity, verifying 6-14 networking protocol network setting 4-5 CDP 1-7 troubleshooting 6-15 DHCP 1-7 IP 1-8 RTP 1-8 L TCP 1-8 lddefault.
Index network port Operational VLAN ID A-9 connecting to 3-4 OpFlags parameter A-14 purpose 2-8 overview, configuring Cisco IP Phones 1-12 network requirements, for installing 3-2 network setting administrative VLAN 4-6 alternate TFTP 4-9 P parameter BootP Server 4-5 audio A-19 to A-20 DHCP address released 4-8 format A-3, A-4 DHCP enabled 4-8 in profile file only A-20 DHCP server 4-5 network A-11 to A-16 domain name 4-5 tone A-16 to A-18 host name 4-5 types A-4 IP address 4-5 password
Index profile file R about A-2 binary A-3 common A-3 conventions A-4 converting to binary A-5 creating A-5 defined A-1 editing A-3, A-5 file name conventions A-3 for individual phone A-2 for multiple phones A-2, A-3 real-time transport protocol (RTP), description 1-8 Receive errors A-10 Receive overflow A-10 Receive packets A-10 redial, description 5-6 redundancy, for power 2-11 registration, resolving problems with 6-13 ReorderTone parameter A-18 resetting Cisco IP phone 6-8 lddefault.
Index Software version A-8 speed dial, description 5-6 survivable remote site telephony, network setting 4-8 symptom SRST A-9 LCD screen does not display 6-12 SRST, network setting 4-8 standby Cisco CallManager server, description 4-8 phone does not register 6-13 startup phone resetting 6-18 phone does not start 6-12 failure 6-12 resolving problems with 6-12 startup process T accessing TFTP server 2-6 tag, length, and value triplets A-2 configuring VLAN 2-5 TCP, description 1-8 contacting Ci
Index TFTP troubleshooting alternate, network setting 4-9 Cisco CallManager settings 6-16 description 1-8 Cisco IP Phone 6-1 enabling alternate server 4-30 collecting information for A-30 server, assigning 4-28 DHCP 6-19 server, network setting 4-6 DNS 6-20 server setting on phone 4-6 DNS settings 6-16 troubleshooting 6-15 IP addressing and routing 6-15 TFTP provisioning, about A-2 network connectivity 6-14 TFTP server 1 A-9 network outages 6-19 TFTP server 2 A-9 phones resetting 6-20
Index upgrading firmware A-21 W user datagram protocol (UDP), description 1-8 wall mounting, Cisco IP Phone 3-8 users accessing voice messages 5-11 web page adding to Cisco CallManager 5-7 configuration options A-7 documentation for 5-9 configuring 4-3, A-6 how they get support 5-9 Device Information area A-8 required information 5-9 Device Logs area A-11 subscribing to services 5-10 for Cisco IP Phone 7905G A-1, A-6 for Cisco IP Phone 7912G A-1, A-6 Network Configuration area A-8 V Network