User's Manual
Table Of Contents
- Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Quick Reference for Cisco Unified Communications Manager 8.0(1)
- Contents
- Getting Started
- Connecting Your Phone
- An Overview of Your Phone
- Cisco Unified Wireless IP Phone 7925G and 7926G
- Cisco Unified Wireless IP Phone 7925G-EX
- Understanding Buttons and Hardware
- Understanding Phone Screen Features
- Understanding Feature Buttons and Menus
- Understanding Lines vs. Calls
- Understanding Out-of-Range Alerts
- Understanding Feature Availability
- Bluetooth Wireless Headset Support
- Cleaning the Phone
- Basic Call Handling
- Advanced Call Handling
- Speed Dialing
- Picking Up a Redirected Call on Your Phone
- Storing and Retrieving Parked Calls
- Logging Out of Hunt Groups
- Using a Shared Line
- Using BLF to Determine a Line State
- Making and Receiving Secure Calls
- Tracing Suspicious Calls
- Prioritizing Critical Calls
- Using Cisco Extension Mobility
- Using the Application Button
- Using the Barcode Scanner
- Using a Handset, Headset, and Speakerphone
- Changing Phone Settings
- Using Call Logs and Directories
- Accessing Voice Messages
- Accessing Your User Options Web Pages
- Understanding Additional Configuration Options
- Troubleshooting Your Phone
- Cisco One-Year Limited Hardware Warranty Terms
Troubleshooting Your Phone
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide for Cisco Unified Communications Manager
FCS REVIEW DRAFT - CISCO CONFIDENTIAL
Troubleshooting Your Phone
This section provides troubleshooting information for your wireless IP phone.
General Troubleshooting
This section provides information to help you troubleshoot general problems with your phone. For
more information, see your system administrator.
Symptom Explanation
You cannot complete a
call
One or more of the following factors might apply:
• Your phone is out of the wireless network access point service area.
Note When roaming with your phone, a green blinking light indicates that
the phone is still within the wireless service coverage area.
• You must log in to the Extension Mobility service.
• You must enter a client matter code or forced authorization code after
you dial a number.
• Your phone has time-of-day restrictions that prevent you from using
some features during certain hours of the day.
The main screen is not
active
One of these messages appears on the status line:
• Network busy—Not enough available bandwidth exists in wireless
network to complete this call. Try again later.
• Leaving service area—Phone is out of range of its associated access
point and wireless network.
• Locating network services—Phone is searching for a wireless network
access point.
• Authentication failed—Authentication server did not accept the
security credentials.
• Configuring IP—Phone is waiting for DHCP to assign an IP address.
The Settings menu is
unresponsive
Your system administrator might have disabled access to the Settings menu
on your phone.
Join fails Join requires multiple selected calls. Be sure that you have selected at least
one call in addition to the active call, which is selected automatically. Join
also requires the selected calls to be on the same line. If necessary, transfer
calls to one line before joining them.