Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 5 An Overview of Your Phone 9 Understanding Buttons and Hardware 9 Understanding Lines and Calls 13 Understanding Line and Call Icons 14 Understanding Phone Screen Features 15 Accessing the Application Menu 17 Accessing the Help System on Your Phone 17 Understanding Feature Availability 17 Understanding SIP vs.
Switching an In-Progress Call to Another Phone 26 Transferring Calls 27 Sending a Call to a Voice-Message System 28 Forwarding Calls to Another Number 29 Using Do Not Disturb 30 Making Conference Calls 31 Using Conference Features 31 Viewing or Removing Conference Participants 35 Placing or Receiving Intercom Calls 35 Advanced Call Handling 37 Speed Dialing 37 Picking Up a Redirected Call on Your Phone 39 Storing and Retrieving Parked Calls 40 Logging Out of Hunt Groups 41 Using a Shared Line 42 Understandi
Customizing the Phone Screen 58 Using Call Logs and Directories 59 Using Call Logs 59 Directory Dialing 61 Using Corporate Directory on Your Phone 62 Using Personal Directory on Your Phone 63 Accessing Voice Messages 65 Using the User Options Web Pages 67 Accessing Your User Options Web Pages 67 Configuring Features and Services on the Web 68 Using Personal Directory on the Web 68 Setting Up Speed Dials on the Web 71 Setting Up Phone Services on the Web 72 Controlling User Settings on the Web 73 Controlling
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Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities or refer to the table below for pointers to commonly used sections. If you want to... Then Explore your phone on your own Press ( assistance. Review important safety information See Safety and Performance Information, page 2. Connect your phone See Connecting Your Phone, page 5.
Finding Additional Information • You can access the most current Cisco Unified IP Phone documentation at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html • You can access the Cisco website at this URL: http://www.cisco.com/ • You can access the most current Licensing Information at this URL: http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/ 7900_ssllic.
Getting Started Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors. Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC].
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Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 10/100 SW 10/100 PC DC48V 1 5 4 3 170686 2 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.
1 DC Adaptor port (DC48V) (optional) 2 Network port (10/100 SW) 3 Access port (10/100 PC) 4 Headset port 5 Handset port Adjusting the Handset Rest When you connect your phone, you may want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions. 2 3 77354 1 1 Set the handset aside and pull the square plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Slide the tab back into the handset rest.
Connecting Your Phone Headset Support Although Cisco Systems performs limited internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Cisco recommends the use of good quality external devices, for example headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals.
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An Overview of Your Phone The Cisco Unified IP Phone 7931G is a full-feature telephone that provide voice communication over the same data network that your personal computer uses, which allows you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. It is designed to meet the communication needs with moderate telephone traffic and specific call requirements.
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An Overview of Your Phone 1 For more information, see...
Item Description For more information, see... 2 Paper label Allows you to identify each button with line or feature information. Understanding Line and Call Icons, page 14 3 Softkey buttons Each activates a softkey option (displayed on your phone screen). Understanding Phone Screen Features, page 15 4 Hold button Places calls on hold. Using Hold and Resume, page 24 5 Transfer button Connects a call to another number.
An Overview of Your Phone 15 Item Description 4-way navigation pad and Select button (center) Navigation button For more information, see...
Understanding Line and Call Icons Your phone displays icons to help you determine the line and call state and feature accessibility on each line. Icon Line or call state Description On-hook line No call activity on this line. Off-hook line You are dialing a number or an outgoing call is ringing. Connected call You are connected to the other party. Call Forwarding enabled Call forwarding is enabled on this line.
An Overview of Your Phone Icon Line or call state Description Messages menu The Messages menu is assigned to this line key. See Accessing Voice Messages, page 65. Services menu The Services menu is assigned to this line key. See Setting Up Phone Services on the Web, page 72. Headset button You can use this option to use a headset with your phone. See Using a Handset, Headset, and Speakerphone, page 53. Conference button Conference is assigned to this line key.
1 Date and time display Displays the current date and time. 2 Primary phone Displays the phone number (directory number) for your primary phone line. line 3 Programmable Programmable buttons can serve as phone line buttons, intercom line button buttons, speed-dial buttons, phone service buttons, call feature buttons, or local indicators feature buttons. Icons and text descriptions indicate how these buttons are configured. For an icon reference, see Understanding Line and Call Icons, page 14.
An Overview of Your Phone Accessing the Application Menu Use the Applications menu to access local phone features. If you want to... Then... Access the Application menu Press > to display a list of Applications: Messages, Directory, Settings, Services, and Help. (Typically, the Application menu is assigned to button 24, located at the top of the left column.) Scroll through a list or menu Use the Navigation button.
Here are some details about using softkeys and line buttons to access features.
Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, see... If you want to... Then... Place a call using the handset Pick up the handset and enter a number.
• If you make a mistake while dialing, press << to erase digits. • If parties on a call hear a beep tone, the call may be monitored or recorded. Ask your system administrator for more information. • Your phone may be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries. See your system administrator for more information.
Basic Call Handling If you want to... Then... For more information, see... Make a priority (precedence) call Enter the MLPP access number, then enter a phone number. Prioritizing Critical Calls, page 46 Dial from a Personal Address Book (PAB) entry 1. Press ( ) > Directories > Personal Directory to log in. Using Personal Directory on Your Phone, page 63 2. Choose Personal Address Book and search for a listing. Place a call using a billing or tracking code 1. Dial a number.
If you want to... Then... Place a call using Fast Dial Note For more information, see... Before using this option, your system administrator must configure this feature and assign a service URL to the line button. Contact your system administrator for more information. Configuring Fast Dials on the Web, page 69 Using Your Personal Address Book on the Web, page 68 1. Press the Fast Dial line button. 2. Scroll to or press the index number to find and select an entry.
Basic Call Handling Answering a Call You can answer a call by lifting the handset, or you can use other options if they are available on your phone. If you want to... Then... For more information, see... Answer with a headset Press ( ), if unlit. Or, if ( ) is lit, press Answer or (flashing). Using a Handset, Headset, and Speakerphone, page 53 Note The ringing line is selected automatically. Ask your system administrator about options to always select the primary line.
If you want to... Then... For more information, see... Answer a priority call Hang up the current call and press Answer. Prioritizing Critical Calls, page 46 Answer a call on your mobile phone or other remote destination Set up Mobile Connect and answer your phone.
Basic Call Handling If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to ringing after a certain period of time. The “reverting” call remains on hold until you resume it or until Hold Reversion times out. Your phone indicates the presence of a reverting call by: • Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).
Switching Between Multiple Calls You can switch between multiple calls on multiple lines. If you want to... Then... Switch to a held call on another line Press Switch from a connected call to answer a ringing call Press (flashing). Any active call is placed on hold and the selected call is resumed. (flashing) for the line that you are switching to.
Basic Call Handling Transferring Calls Transfer redirects a connected call. The target is the number that you want to transfer the call to. When you transfer a call, your phone uses a new line to initiate the transfer. If you want to... Then... Transfer a call without talking to the transfer recipient 1. From an active call, press 2. Enter the target number. 3. Press Note Talk to the transfer recipient before transferring a call (consult transfer) again to complete the transfer or EndCall to cancel.
Sending a Call to a Voice-Message System You can use iDivert to send an active, ringing, or on-hold call to your voice-message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice-message system. • If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either to your own voice-message system or to the original called party’s voice-message system.
Basic Call Handling Forwarding Calls to Another Number You can use the call forwarding features to redirect incoming calls from your phone to another number. Your system administrator may allow you to choose from two types of call-forwarding features: • Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive. • Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage)—Applies to certain calls that you receive, according to conditions.
Tips • Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary. • You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator may restrict the call forwarding feature to numbers within your company. • Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual.
Basic Call Handling Turn off DND Press DND. Customize DND settings 1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 67. 2. Choose User Options > Device. 3. Set the following options: • Do Not Disturb—Set to enable/disable DND. • DND Option—Choose either Call Reject (to turn off all audible and visual notifications) or Ringer Off (to turn off only the ringer).
Using Conference Conference allows you to call each participant. Conference is available on most phones. If you want to... Then... Create a conference by calling participants 1. From a connected call, press Confrn or Conference. (You may need to press the more softkey to see Confrn.) 2. Enter the participant’s phone number. 3. Wait for the call to connect. 4. Press Confrn or Conference again to add the participant to your call. 5. Repeat to add additional participants.
Basic Call Handling Using Join Join allows you to combine two or more existing calls to create a conference in which you are a participant. If you want to... Then... Create a conference by joining together existing calls 1. From an active call, press Join. (You may need to press the more softkey to see Join.) 2. Press the green flashing line button want to include in the conference. for the call(s) that you One of the following occurs: • The calls are joined.
Using Meet-Me Meet-Me conferencing allows you to start or join a conference by calling the conference number. If you want to... Then... Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator. 2. Distribute the number to participants. 3. When you are ready to start the meeting, go off-hook to get a dial tone, then press MeetMe. 4. Dial the Meet-Me conference number. Participants can now join the conference by dialing in.
Basic Call Handling Viewing or Removing Conference Participants During a standard (ad hoc) conference, you can view a list of participants and remove participants. View a list of conference participants Press ConfList or Conference List. Participants are listed in the order in which they join the conference with the most recent additions at the top. Note The conference participants list, ConfList, displays a maximum of 16 participants.
When using the intercom feature, be aware of the following: • From an intercom line, you can only dial other intercom lines. • You can use only one intercom line at a time. • When your active call is being monitored or recorded, you can receive or place intercom calls. • You cannot place an intercom call on hold.
Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator may configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call.
If you want to... Then... Use Abbreviated Dialing (Off-hook) 1. Pick up the handset. 2. Press the AbbrDial softkey and enter the abbreviated dial code using the keypad. 3. Press the AbbrDial softkey again. To use Off-hook Abbreviated Dialing to conference a call: 1. Press the Confrn softkey. The user will hear a dial tone. 2. Follow steps 2 and 3 above. 3. Press the Confrn softkey again. To use Off-hook Abbreviated Dialing to transfer a call: 1. Press the Transfer softkey. The user will hear a dial tone.
Advanced Call Handling Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling tasks with coworkers. If you want to... Then... Answer a call that is ringing on another extension within your call pickup group 1. Press the PickUp softkey or button. (You may have to go off-hook to display the softkey.
• Depending on how your phone is configured, you may receive an audio and/or visual alert about a call to your pickup group. • If you use the BLF Pickup feature on your phone, see Using BLF to Determine a Line State, page 43. Storing and Retrieving Parked Calls You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager (Unified CM) system (for example, a phone at a coworker’s desk or in a conference room).
Advanced Call Handling If you want to... Then... Direct and store an During a call, press the Assisted Directed Call Park button displaying an active call at an assisted idle Line Status indicator . directed call park number Retrieve a parked call from an assisted directed call park number Press the flashing Assisted Direct Call Park button. If your administrator has not configured a reversion directory number, the parked call is reversed to the phone parking the call.
Using a Shared Line Your system administrator may ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with coworkers • Handle calls on behalf of a manager Understanding Shared Lines Remote-in-Use Icon The remote-in-use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears.
Advanced Call Handling If you want to... Then... Prevent others from viewing or barging calls on a shared line 1. Press Private ( ). 2. To verify that Privacy is on, look for the feature-enabled icon next to an amber line button . Allow others to view or barge calls on a shared line 1. Press Private ( ). 2. To verify that Privacy is off, look for the feature-disabled icon next to an unlit line button .
If you want to... Then... See the state of a speed-dial line Look for BLF indicators next to the line number: Line is in-use. Line is idle. BLF- monitored line is ringing (BLF Pickup) Use BLF Pickup to While the line is ringing, press the BLF Pickup button . answer a call ringing on The call is redirected to the next available line on your phone. (If you want a coworker’s phone to specify a line, first press a line button and then press the BLF button.
Advanced Call Handling – When end-to-end nonsecure media is established through the Real-Time Protocol (RTP) and the call status is nonsecure, the phone plays the nonsecure indication tone (six short beeps with brief pauses). (This capability is a change with this release.) If the Play Secure Indication Tone option is disabled (False), no tone is played. • Nonprotected call—The phone does not have a “Protected Device” status in Unified CM. No secure or nonsecure indication tone is played.
Note A device engaged in a call is either trusted or untrusted as determined by Cisco. Lock or shield icons are not displayed on a Cisco Unified IP Phone screen when a call is to or from an untrusted device, even though the call may be secure. Tracing Suspicious Calls If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone.
Advanced Call Handling Want to view priority level of a call Look for an MLPP icon on your phone screen: Priority call Medium priority (immediate) call High priority (flash) call Highest priority (flash override) or Executive Override call Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine).
If you want to... Then... Log in to EM 1. Choose ( )> Services > EM Service (name can vary). 2. Enter your user ID and PIN (provided by your system administrator). 3. If prompted, select a device profile. Log out of EM 1. Choose ( )> Services > EM Service (name can vary). 2. When prompted to log out, press Yes. Change your PIN using the Change Credentials service 1. Choose ( )> Services > Change Credentials. 2. Enter your User ID in the User ID field. 3.
Advanced Call Handling Managing Business Calls Using a Single Phone Number Intelligent Session Control associates your mobile phone number with your business IP phone number. When you receive a call to your remote destination (mobile phone), your desk phone does not ring; only your remote destination rings. When an incoming call is answered on the mobile phone, the desk phone displays a Remote in Use message. During a call you can also use any of your mobile phone features.
If you want to... Then... Connect to Mobile Voice Access 1. From any phone, dial your assigned Mobile Voice Access number. Turn on Mobile Connect from your mobile phone 2. Enter the number you are calling from, if prompted, and your PIN. 1. Dial your assigned Mobile Voice access number. 2. Enter your mobile phone number (if requested) and PIN. 3. Press 2 to enable Mobile Connect. 4. Choose whether to turn Mobile Connect on for all configured phones or for just one phone: – All phones—Enter 2.
Advanced Call Handling Tips • When calling Mobile Voice Access, you must enter the number you are calling and your PIN if any of the following are true: – The number you are calling from is not one of your remote destinations. – The number is blocked by you or your carrier (shown as “Unknown Number”).
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Using a Handset, Headset, and Speakerphone You can use your phone with these audio devices: a handset, headset, or speakerphone. The phone is off-hook when the handset is lifted or another audio device is in use. The phone is on-hook when the handset is in its cradle and other audio devices are not in use. Using a Handset If you want to... Then... Use the handset Lift it to go off-hook; replace it to go on-hook. The ringing line is automatically selected.
If you use AutoAnswer, see Using AutoAnswer with a Headset or Speakerphone, page 55. Using Wideband with your Headset If you use a headset that supports wideband, you may experience improved audio sensitivity if you enable the wideband setting on your phone (this setting is disabled by default). To access the setting, ( ) > Settings > User Preferences > Audio Preferences > Wideband Headset. choose If the Wideband Headset setting shows as dimmed, then this setting is not user controllable.
Using a Handset, Headset, and Speakerphone Using AutoAnswer with a Headset or Speakerphone When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You may use AutoAnswer if you receive a high volume of incoming calls. If you... Then... Use AutoAnswer with a headset Keep headset mode active (in other words, keep even when you are not on a call.
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Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, volume, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone. If you want to... Then... Change the ring tone per line 1. Choose ( ) > Settings > User Preferences > Rings. 2. Choose a phone line or the default ring setting. 3.
Tip You can customize your phone to have up to six distinctive ring tones. In addition, you can have a default ring tone. Customizing the Phone Screen You can adjust the characteristics of the phone screen. If you want to... Then... Change the phone screen brightness 1. Choose ( ) > Settings > User Preferences > Brightness. 2. To make adjustments, press the Volume button. 3. Press Save, or press Cancel.
Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the ) > Directories. Directories button ( Using Call Logs Your phone maintains call logs. Call logs contain records of your missed, placed, and received calls. Your phone administrator determines whether missed calls are logged in your missed calls directory for a given line appearance on your phone. If you want to... Then...
If you want to... Dial from a call log (while not on another call) Then... ) > Directories > Missed Calls, Placed Calls, or 1. Choose ( Received Calls. 2. Highlight a call record. If the Details softkey appears, the call is the primary entry of a multiparty call. See the Tips section below. 3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.) 4.
Using Call Logs and Directories Tips • (SCCP and SIP phones) Your phone might be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries. See your system administrator for more information. • (SCCP phones only) To view the complete call record of a multiparty call (for example, of call that has been forwarded or transferred to you), highlight the call record and press Details.
Using Corporate Directory on Your Phone You can use a corporate directory to place calls to coworkers. If you want to... Then... Dial from a corporate directory (while not on another call) 1. Choose can vary). ( ) > Directories > Corporate Directory (exact name 2. User your keypad to enter a full or partial name and press Search. 3. To dial, press the listing, or scroll to the listing and go off-hook. Dial from a corporate directory (while on another call) 1. Choose can vary).
Using Call Logs and Directories Using Personal Directory on Your Phone The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This section describes how to set up and use Personal Directory on your phone. Alternately, see the Using Personal Directory on the Web, page 68. If you want to... Then... Access Personal Directory (for PAB and Fast Dial codes) 1. Choose can vary). Search for a PAB entry ( ) > Directories > Personal Directory (exact name 2.
If you want to... Then... Assign a Fast Dial code to a PAB entry 1. Search for a PAB entry. 2. Highlight the listing and press Select. 3. Press Fast Dial. 4. Highlight the number that you want to dial and press Select. 5. Highlight any unassigned Fast Dial code that you want to assign to the number and press Select. Add a new Fast Dial code (not using a PAB entry) 1. Choose ( Fast Dials. ) > Directories > Personal Directory > Personal 2. Highlight a Fast Dial code that is unassigned and press Assign.
Accessing Voice Messages To access voice messages, use the Messages button Note ( ) > Messages. Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service. If you want to... Then... Set up and personalize your voice message service Press Check for your new voice messages ( ) > Messages and follow the voice instructions.
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Using the User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.
Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in. See Accessing Your User Options Web Pages, page 67.
Using the User Options Web Pages If you want to... Then do this after you log in... Delete a PAB entry 1. Search for a PAB entry. 2. Select one or more entries. 3. Click Delete Selected. Assign a line button for PAB Note Before you can assign a line button for PAB, your system administrator must configure the phone to display services. Contact your system administrator for more information. 1. Choose User Options > Device. 2. Click Service URL. 3.
If you want to... Then do this after you log in... Search for a Fast Dial entry 1. Choose User Options > Fast Dials. Edit a Fast Dial phone number 1. Choose User Options > Fast Dials. 2. Specify search information and click Find. 2. Search for the Fast Dial entry that you want to edit. 3. Click on a component of the entry. 4. Change the phone number. 5. Click Save. Delete a Fast Dial entry 1. Search for a Fast Dial. 2. Select one or more entries. 3. Click Delete Selected.
Using the User Options Web Pages Setting Up Speed Dials on the Web Depending on configuration, your phone can support several speed-dial features: • Speed-dial buttons • Abbreviated Dialing • Fast Dials For help using speed-dial features, see Speed Dialing, page 37. If you want to... Then do this after you log in... Set up speed-dial buttons 2. Choose a phone from the Name drop-down menu. 1. Choose User Options > Device. 3. Click Speed Dials. 4.
Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone. If you want to... Then do this after you log in... Subscribe to a service 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Phone Services. 4. Click Add New. 5. Choose a service from the drop-down list and click Next.
Using the User Options Web Pages If you want to... Then do this after you log in... Add a service to an available programmable phone button 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Service URL. Note If you do not see this option, ask your system administrator to configure a service URL button for your phone. 4. Choose a service from the Button Service drop-down list. 5. If you want to rename the service, edit the label fields.
If you want to... Then do this after you log in... Change the language (locale) for your User Options web pages 1. Choose User Options > User Settings. 2. In the User Locale area, choose an item from the Locale drop-down list. 3. Click Save. Change the language (locale) for your phone screen 1. Choose User Options > User Settings. 2. Choose an item from the User Locale drop-down list. 3. Click Save. Tip Your PIN and password allow you to access different features and services.
Using the User Options Web Pages If you want to... Then do this after you log in... Set up call forwarding per line 1. Choose User Options > Device. 2. From the Name menu, choose a phone. 3. Click Line Settings. 4. If you have more than one directory number (line) assigned to your phone, choose a line from the Line menu. 5. In the Incoming Call Forwarding area, choose call forwarding settings for various conditions. 6. Click Save. Change the voice-message indicator (lamp) setting per line 1.
If you want to... Then do this after you log in... Change the audible voice message indicator setting per line 1. Choose User Options > Device. 2. From the Name menu, choose a phone. 3. Click Line Settings. 4. If you have more than one directory number (line) assigned to your phone, choose a line from the Line menu. 5. In the Audible Message Waiting Indicator area, choose from various settings.
Using the User Options Web Pages Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone. If you want to... Then do this after you log in... Create an access list 1.
If you want to... Then do this after you log in... Add a new remote destination 1. Choose User Options > Mobility Settings > Remote Destinations. 2. Click Add New. 3. Enter the following information: – Name—Enter a name for the mobile (or other) phone. – Destination Number—Enter your mobile phone number. 4. Select your remote destination profile from the drop-down list box. Your remote destination profile contains the settings that apply to remote destinations that you create. 5.
Using the User Options Web Pages If you want to... Then do this after you log in... Add a new remote destination 1. Choose User Options > Mobility Settings > Remote Destinations. 2. Select the device from the Name drop-down list box. 3. Click Remote Destinations. 4. Click Add New. 5. Enter the following information: – Name—Enter a name for the mobile (or other) phone. – Destination Number—Enter your mobile phone number.
Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you. If you want to... Then... Use WebDialer with your User Options directory 1. Log into your User Options web pages. See Accessing Your User Options Web Pages, page 67. 2. Choose User Options > Directory and search for a coworker. 3. Click the number that you want to dial. 4.
Using the User Options Web Pages If you want to... Then... Log out of WebDialer Click the logout icon in the Make Call or Hang Up page. Set up, view, or change WebDialer preferences Access the Make Call page. The Make Call page appears the first time that you use WebDialer (after you click the number that you want to dial.) The Make Call page contains the following options: • Preferred language—Determines the language used for WebDialer settings and prompts.
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Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you may want to discuss with your phone system administrator based on your calling needs or work environment. Note You can locate Phone Guides and other documents listed in this table on the web: http://www.cisco.
If you... Then... For more information... Share phones or office space with coworkers Consider using: Ask your system administrator about these features and see: • Call Park to store and retrieve calls without using the transfer feature. • Call Pickup to answer calls ringing on another phone. • A shared line to view coworkers’ calls. • Advanced Call Handling, page 37. • Using a Shared Line, page 42. • Using Cisco Extension Mobility, page 47.
Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom Explanation You cannot hear a dial tone or complete a call One or more of the following factors may apply: • You must log into the Extension Mobility service.
Viewing Phone Administration Data Your system administrator may ask you to access administration data on your phone for troubleshooting purposes. If you are asked to... Then... Access network configuration data Choose ( ) > Settings > Network Configuration and select the network configuration item that you want to view. Access status data Choose ( want to view. ) > Settings > Status and select the status item that you Access phone model information Choose ( ) > Settings > Model Information.
Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at this URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.
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Index A call park 40 call pickup 39 Abbreviated Dialing 37, 71 call waiting 23 Abbreviated Dialing (Off-hook) 38 CallBack 20 Address Book Synchronization Tool 70 calls answering calls 23 answering 23 ASCII label field support 71 barging 42 audio, quality of 7 blocking 30 authenticated calls 44 compared to lines 13 Auto Dial 19 conference features for 31 AutoAnswer 55 ending 24 forwarding 29, 74 handling multiple 26 B icons for 14 barge, and shared lines 42 maximum per line 13 BLF 43
Cisco Unified Communications Manager Address Book Synchronizer 70 E Cisco Unified IP Phone EM 47 troubleshooting 85 encrypted calls 44 web-based services for 67 ending a call, options for 24 Cisco Unified Video Advantage 84 Extension Mobility 47 Cisco WebDialer 80 Client Matter Code, see CMC CMC 21, 85 conference calls Meet-Me 34 F FAC 21, 85 Fast Dials 69 removing participants from 35 configuring from web page 69 security-level for 35 using on phone 63 viewing participants for 35 connected
Hunt groups, logging out 41 Meet-Me conferences 34 messages accessing and listening 65 I indicator for 57 icons missed calls, records of 59 for call states 14 MLPP, using 46 for lines 14 mobile connect, enabling 78 idle 14 multiparty calls intercom line 14, 36 identifying in call logs 60 international call logging 20, 61, 64 viewing details of 60, 61 multiple calls, handling 26 mute, using 25 L language (locale) settings 73 N lines and call forwarding 29, 74 network configuration data, lo
description of 13 phone screen adjusting contrast 58 security, for calls 44 services, subscribing to 72 shared lines and remote-in-use icon 42 changing language 58 illumination setting 58 description of 42 phone services, configuring 68 softkey buttons 12 PIN, changing 73 speakerphone placed calls, records of 59 answering calls with 23 placing calls, options for 19, 20 hanging up with 24 pre-dial 19 placing calls with 19 prioritizing calls 46 using 53 privacy, and shared lines 42 speed dial
configuring features and services 68 subscribing to phone services with 72 V voice message indicator changing setting for 74 description 65 voice message service 65 volume control for phone ringer 57 for handset, headset or speakerphone 53 W web-based services, configuring 67 WebDialer 80 whisper 14 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.
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