Phone Guide Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Press NewCall. The original call is placed on hold automatically. From a connected call, press Confrn. Enter the participant’s phone number and wait for the call to connect. Press Join. From an active call, press more, then Trnsfer. Enter the target number and wait for an answer. Press Trnsfer again. Or press EndCall to cancel the transfer. Press Redial. Press <-- to delete the entry to the left of the cursor. (To move cursor to left, press <<. To move cursor to right, press >>.
On-hook Off-hook Incoming call Phone service URL assigned Message waiting Speed Dial Other Features Speakerphone in use Headset in use Handset in use Selected Device Call State Phone Screen Icons i or Headset Mute Speaker Settings Directories Help Services Messages Button Icons
Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 Accessibility Features 11 Connecting Your Phone 12 An Overview of Your Phone 15 Understanding Buttons and Hardware 15 Understanding Phone Screen Features 18 Cleaning the Phone Screen 18 Understanding Feature Buttons and Menus 19 Entering and Editing Text 19 Understanding the Help System on Your Phone 20 Understanding Lines vs.
Making Conference Calls 27 Do Not Disturb 28 Advanced Call Handling 29 Speed Dialing 29 Using Caller ID Blocking 30 Blocking Anonymous Calls 30 Using Auto-Complete Number 30 Using Call Waiting 31 Using Call Hold Ringback 31 Using Stutter Message Waiting 31 Using Auto Answer (Intercom) 32 Using a Shared Line 32 URL Dialing 32 Using a Handset, Headset, and Speakerphone 33 Obtaining a Headset 33 Using Phone Settings 34 Customizing Rings and Message Indicators 34 Customizing the Phone Screen 34 Using Call Logs
Understanding Additional Configuration Options 43 Troubleshooting Your Phone 44 Viewing Phone Administration Data 44 Cisco One-Year Limited Hardware Warranty Terms 45 Index 47 Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.
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Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly used sections. If you want to... Then... Explore your phone on your own Press i or Review safety information See the “Safety and Performance Information” section on page 2. Connect your phone See the “Connecting Your Phone” section on page 12.
Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.
Getting Started Varoitus TÄRKEITÄ TURVALLISUUSOHJEITA Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla.
Avvertenza IMPORTANTI ISTRUZIONI SULLA SICUREZZA Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento.
Getting Started Varning! VIKTIGA SÄKERHETSANVISNINGAR Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning.
Aviso INSTRUÇÕES IMPORTANTES DE SEGURANÇA Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes. Use o número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositivo.
Getting Started Advarsel VIGTIGE SIKKERHEDSANVISNINGER Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko for legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være opmærksom på de involverede risici, der er ved elektriske kredsløb, og du skal sætte dig ind i standardprocedurer til undgåelse af ulykker. Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed.
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Getting Started Warning Read the installation instructions before you connect the system to its power source. Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.
Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables. Caution Inline power circuits provide current through the communication cable. Use the Cisco provided cable or a minimum 24 AWG communication cable.
Getting Started Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur.
Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone.
Connecting Your Phone Adjusting the Footstand To change the angle that the phone base, adjust the footstand while pressing the footstand button. Adjusting the Handset Rest Cisco recommends adjusting the handset rest, particularly when wall-mounting the phone, as this will ensure that the receiver will not slip out of the cradle. See the table below for instructions. 2 3 120521 1 1 Set the handset aside and pull the square plastic tab from the handset rest. 2 Rotate the tab 180 degrees.
The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can be heard by either the remote party or by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors.
An Overview of Your Phone An Overview of Your Phone Your Cisco Unified IP Phone 7960G or 7940G is a full-feature telephone that provides voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your phone supports specialized or advanced telephony features that can extend your call-handling capabilities.
Figure 2 Cisco Unified IP Phone I7940G 2 3 4 1 5 6 7 8 17 16 15 14 13 12 11 10 Item 68562 9 Description For more information, see... 1 Handset light strip Indicates an incoming call or new voice message. Accessing Voice Messages, page 38 2 Phone screen Shows phone screen features. Understanding Phone Screen Features, page 18 3 Model type Indicates your Cisco Unified IP Phone model.
An Overview of Your Phone 8 9 Settings button Speaker button Opens/closes the Settings menu. Use it to configure features and control phone screen contrast and ring sounds. Using Phone Settings, page 34 Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. Using a Handset, Headset, and Speakerphone, page 33 Advanced Call Handling, page 29 10 Mute button Toggles the Mute feature on or off. When Using Mute, page 24 Mute is on, the button is lit.
Understanding Phone Screen Features This is what your main phone screen might look like with an active call: . 1 Primary phone Displays the phone number (extension number) for your primary phone line. line 2 Programmable button indicators Programmable buttons can serve as phone line buttons, speed dial buttons, phone service buttons or phone feature buttons. For example, the phone above shows a speed dial button configured for the user’s home phone.
An Overview of Your Phone Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. If you want to... Then... Open or close a feature menu Press a feature button: Messages Services Directories Settings i or Help Scroll through a list or menu Press the Navigation button. Go back one level in a feature menu Press Exit. Pressing Exit from the top level of a menu closes the menu. Entering and Editing Text If you want to... Then...
Understanding the Help System on Your Phone Your phone provides an online help system. Help topics appear on the phone screen. If you want to... Then... Learn about a button or softkey Press i or Learn about a menu item Press , , or to display a feature menu. Then, highlight a menu item and press i or twice quickly. Get help using Help Press i or , then quickly press a button or softkey. twice quickly (without first selecting a menu item). Understanding Lines vs.
Basic Call Handling Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more informations. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, see... If you want to... Then... Place a call using the handset Pick up the handset and enter a number.
Placing a Call—Additional Options You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options. For more information, see... If you want to... Then... Place a call while another call is active (using a different line) 1. Press for a new line. The first call Using Hold and is automatically placed on hold. Resume, page 23 2. Enter a number.
Basic Call Handling Ending a Call To end a call, simply hang up. Here are some more details. If you want to... Then... Hang up while using the handset Return the handset to its cradle. Or press EndCall. Hang up while using a headset Press Hang up while using the speakerphone Press . Or, to keep headset mode active, press EndCall. or EndCall. Hang up one call, but preserve another Press EndCall. If necessary, remove the call from hold first.
Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use mute in conjunction with the handset, speakerphone, or a headset. If you want to... Then... Toggle Mute on Press . Toggle Mute off Press . Tip • Once you enable mute, your phone remains muted whether you switch from speaker to handset to headset. To cancel Mute, press . Switching Between Multiple Calls You can switch between multiple calls on one or more lines. If you want to... Then...
Basic Call Handling Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... Transfer a call without talking to the transfer recipient 1. From an active call, press more, then BlndXfr. Talk to the transfer recipient before transferring a call (consult transfer) 1. From an active call, press more, then Trnsfer. 2. Enter the target number. 3. Press Trnsfer again to complete the transfer or EndCall to cancel. 2.
Forwarding All Calls to Another Number You can use Call Forward All to redirect incoming calls from your phone to another number. If you want to... Then... Set up call forwarding Press CFwdALL and enter a target phone number. Your phone displays “From” name and number. Cancel call forwarding Press CFwdALL. Verify that call forwarding is enabled Look for the call forward target number in the status line. Tips • When you enable Call Forwarding, all lines of the phone are forwarded.
Basic Call Handling Making Conference Calls Your Cisco Unified IP Phone allows you to conference two additional participants into one telephone conversation, creating a conference call. If you want to... Then... • Create a conference by calling participants 1. From a connected call, press Confrn. (You may need to press the more softkey to see Confrn.) • Add new participants to an existing conference 2. Enter the participant’s phone number. 3. Wait for the call to connect. 4.
Do Not Disturb You can use the Do Not Disturb (DND) feature to block incoming calls on your phone with a busy tone. If you want to... Then... Turn on DND 1. Press > Call Preferences > Do Not Disturb. 2. Select Yes, and then press Save. “Do Not Disturb” displays on the status line, and a DND softkey is added. Turn off DND Press the DND softkey or: 1. Press > > Call Preferences > Do Not Disturb. 2. Select No, and then press Save.
Advanced Call Handling Advanced Call Handling You can configure your phone for a variety of call preference features. Speed Dialing Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call. If you want to... Then... Set up Speed Dials on your phone 1. Press > Call Preferences > Speed Dial Lines. 2. Scroll to highlight Line 2, 3, 4, 5, or 6.
Using Caller ID Blocking Use the Caller ID Blocking feature to block your phone number from displaying on phones that support caller identification. If you want to... Then... Prevent your phone number from displaying when you make calls 1. Press Allow your phone number to display when you make calls > Call Preferences > CallerID Blocking. 2. Select Yes, and then press Save. 1. Press > Call Preferences > CallerID Blocking. 2. Press No, and then press Save.
Advanced Call Handling Using Call Waiting You can configure your phone to ring when a call is on hold while you are on another active call. If you want to... Then... Configure Call Waiting 1. Press > Call Preferences > Call Waiting. 2. Select Yes, and then press Save. Turn off Call Waiting 1. Press > Call Preferences > Call Waiting. 2. Press No, and then press Save. Using Call Hold Ringback You can configure your phone to ring when a call is on hold when you end an active call. If you want to...
Using Auto Answer (Intercom) You can configure Auto Answer (Intercom) so you can automatically answer an incoming call on your speaker. If you want to... Then... Turn on Auto Answer 1. Press > Call Preferences > Auto Answer (Intercom). 2. Select Yes, and then press Save. Turn off Auto Answer 1. Press > Call Preferences > Auto Answer (Intercom). 2. Press No, and then press Save. Using a Shared Line You might want to use a shared line if you have multiple phones and want one extension number.
Using a Handset, Headset, and Speakerphone Using a Handset, Headset, and Speakerphone You can use your phone with a handset, headset, or speakerphone. If you want to... Then... Use the handset Lift the handset. Use a headset Press to toggle headset mode on and off. You can use the headset in conjunction with all of the controls on your phone, including and . Use the speakerphone Press to toggle speakerphone mode on or off.
Using Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone. If you want to... Then... Change the ring tone per line 1. Press > Ring Type. 2. Choose a phone line or the default ring setting. 3. Choose a ring tone to play a sample of it. 4.
Using Call Logs and Directories Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the Directories button . Using Call Logs Your phone maintains records of your missed, placed, and received calls. If you want to... Then... View your call logs Press > Missed Calls, Placed Calls, or Received Calls. Each log can store up to 32 records. Erase your call logs Press Dial from a call log (while not on another call) 1.
Using Corporate Directory Depending on configuration, your phone can provide a corporate directory, a directory of corporate contacts that is set up and maintained by your system administrator. You can use a corporate directory to place calls to coworkers. If you want to... Then... Dial from a corporate directory (while not on another call) 1. Press Dial from a corporate directory (while on another call) > Corporate Directory (exact name can vary). 2.
Using Call Logs and Directories Using Personal Directory The Personal Directory feature (SIP version) allows you to add calls from your Call Logs to your personal calls directory. If you want to... Then... Add a new entry to your personal directory 1. Press > Missed Calls, Placed Calls, or Received Calls. 2. Highlight the call that you want to add to your personal directory. 3. To edit the entry, press Edit and make your changes. 4. Press Keep to add the entry. 5.
Accessing Voice Messages To access voice messages, use the Messages button Note . Your company determines the voice message service that your phone system uses. For the most accurate and detailed information about this service, refer to the documentation that came with it. If you want to... Then... Set up and Press and follow the voice instructions. If a pop-up messages menu personalize your appears on your phone screen, choose an appropriate menu item.
Customizing Your Phone on the Web Customizing Your Phone on the Web Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CallManager User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up phone line labels from your User Options web pages.
Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in. See the “Accessing Your User Options Web Pages” section on page 39. Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings).
Customizing Your Phone on the Web If you want to... Then do this after you log in... Add a service to an available programmable phone button 1. Select a device. 2. Click Service URL. Note If you do not see this option, ask your system administrator to configure a service URL button for your phone. 3. Choose a service from the Button Service drop-down list. 4. If you want to rename the service, edit the label fields.
Controlling Line Settings on the Web Line settings affect a specific phone line (directory number) on your phone. Line settings can include call-forwarding and line labels. Note • You can set up call forwarding (for your primary phone line) directly on your phone. See the “Forwarding All Calls to Another Number” section on page 26. • To learn about phone settings that you can access directly on your phone, see the “Using Phone Settings” section on page 34. If you want to...
Understanding Additional Configuration Options Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button services, if appropriate. This table provides some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment. If you... Then... For more information...
Troubleshooting Your Phone This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom Explanation The Settings button is unresponsive Your system administrator might have disabled Join fails Be sure that you have selected at least one call in addition to the active call, which is selected automatically. Join also required the selected calls to be on the same line.
Cisco One-Year Limited Hardware Warranty Terms Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranty applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty document from Cisco.com. 1. Launch your browser, and go to this URL: http://www.cisco.
Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location. Cisco reserves the right to refund the purchase price as its exclusive warranty remedy. To Receive a Return Materials Authorization (RMA) Number Contact the company from whom you purchased the product.
Index A ending 23 forwarding 26, 42 Anonymous calls, blocking 30 handling multiple 24 Answer 32 holding and resuming 23 answering calls 22 multiple parties on 27 Auto Answer, using 32 muting 24 Automatic call completion 30 placing 21, 22 selecting 20 C transferring 25 viewing 18 Call 31 Cisco Unified IP Phone call activity area, viewing 18 adjusting height of 13 call forwarding 26 connecting 12 configuring from web page 42 description of 15 Call Hold Ringback 31 documentation for 2 c
using on phone 35 headset answering calls with 22 documentation, accessing 2 button, identifying 17 hanging up with 23 E mode, using 33 placing calls with 21 ending a call, options for 23 volume 34 extension numbers, viewing 18 headset performance, general 13 help button, description of 16 F help, using 19 Fast Dials hold and switching calls 24 using on phone 37 and transferring 25 feature buttons using 23 directories 16 help 16 messages 17 I services 17 settings 17 features, availabilit
viewing 18 description of 20 voice message indicator setting for 42 viewing 18 phone screen adjusting contrast of 34 M changing language of 34 cleaning 18 messages features of 18 indicator for 38 listening to 38 phone services messages button, description of 17 configuring missed calls, records of 35 see also User Options web pages multiple calls, handling 24 placed calls, records of 35 mute button, description of 17 placing calls, options for 21, 22 mute, using 24 programmable buttons de
settings U using 34 settings button, description of 17 URL dialing mode 32 shared lines User Options web pages description of 32 softkey buttons configuring features and services with 40 subscribing to phone services with 40 description of 17, 18 labels for 18 V speakerphone answering calls with 22 button, identifying 17 voice message indicator changing setting for 42 hanging up with 23 voice message indicator, identifying 38 mode, using 33 voice message service, using 38 placing calls with
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