Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Common Phone Tasks Softkey Definitions View online help on the phone Press AbbrDial Dial using a speed dial index number Place a call Go off-hook before or after dialing a number. Answer Answer a call Back Return to previous Help topic Redial a number Press Redial. Barge Switch to the handset Pick up the handset. during a call Add yourself to a call on a shared line CallBack Switch to the speaker Press or , then or headset during a call hang up the handset.
GPickUp iDivert Answer a call ringing in another group Divert or redirect a call to a voice messaging system Join Join together existing calls to (SCCP only) create a conference Phone Screen Icons Line and Call Status Call Forwarding enabled Video enabled (SCCP only) Feature Access Feature assigned to button Call on hold; remote call on hold Mobility assigned to button Connected call Hold assigned to button Incoming call Conference assigned to button Links View related Help topics Main Display
Contents Getting Started 9 Using this Guide 9 Finding Additional Information 10 Safety and Performance Information 10 Cisco Product Security Overview 11 Accessibility Features 11 Connecting Your Phone 12 An Overview of Your Phone 15 Understanding Buttons and Hardware 15 Understanding Lines and Calls 18 Understanding Line and Call Icons 19 Understanding Phone Screen Features 20 Cleaning the Phone Screen 21 Understanding Feature Buttons and Menus 21 Accessing the Help System on Your Phone 22 Understanding Fea
Switching an In-Progress Call to Another Phone 32 Viewing Multiple Calls 32 Transferring Calls 33 Sending a Call to a Voice Message System 34 Forwarding Calls to Another Number 34 Using Do Not Disturb 35 Making Conference Calls 36 Using Conference Features 36 Using Conference 37 Using Join 38 Using cBarge 39 Using Meet-Me 39 Viewing or Removing Conference Participants 40 Placing or Receiving Intercom Calls 40 Advanced Call Handling 42 Speed Dialing 42 Picking Up a Redirected Call on Your Phone 43 Storing an
Using a Handset, Headset, and Speakerphone 55 Obtaining a Headset 56 Using AutoAnswer 56 Using Call Logs and Directories 57 Using Call Logs 57 Directory Dialing 59 Using Corporate Directory on Your Phone 59 Using Personal Directory on Your Phone 60 Changing Phone Settings 63 Customizing Rings and Message Indicators 63 Customizing the Phone Screen 64 Accessing Voice Messages 65 Using the Cisco Unified CM User Options Web Pages 66 Accessing Your User Options Web Pages 66 Configuring Features and Services on t
Using the Quality Reporting Tool 83 Cisco One-Year Limited Hardware Warranty Terms 84 Index 85 8 OL-16994-01
Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly used sections. If you want to... Then... Explore your phone on your own Press on the phone when you need assistance. Review safety information See Safety and Performance Information, page 10. Connect your phone See Connecting Your Phone, page 12.
Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml You can access the most current Licensing Information at this URL: http://www.cisco.
Getting Started Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC]. Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption.
Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphics and table below to connect your phone. 8 1 AUX 10/100 SW 10/100 PC + DC48V 7 2 6 113656 3 5 4 1 DC adaptor port (DC48V) 5 Access port (10/1001 PC) 2 AC-to-DC power supply 6 Handset port 3 AC power cord 7 Headset port 8 Footstand button 4 Network port (10/1001 SW) 1.
Connecting Your Phone 185165 Removing the Hookswitch Clip (Required) Before you use your phone, remove the hookswitch clip from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset. Adjusting the Handset Rest (Optional) Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.
Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used for a new phone or to replace an existing phone. To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code.
An Overview of Your Phone An Overview of Your Phone The Cisco Unified IP Phone 7961G and 7961G-GE (gigabit Ethernet version) and the 7941G and 7941G-GE (gigabit Ethernet version) are full-feature telephones that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.
Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 16 1 4 5 6 7 8 15 14 13 186845 9 12 11 10 Cisco Unified IP Phone 7941G and 7941G-GE 1 2 3 16 1 4 5 6 7 8 15 16 14 13 12 11 10 186846 9 OL-16994-01
An Overview of Your Phone 1 Item Description Programmable buttons Depending on configuration, programmable buttons provide access to: For more information, see...
Item Description For more information, see... 6 Help button Activates the Help menu. Accessing the Help System on Your Phone, page 22 7 Settings button Opens/closes the Settings menu. Use it to control phone screen contrast and ring sounds. Changing Phone Settings, page 63 8 Services button Opens/closes the Services menu.
An Overview of Your Phone Calls—Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold. Understanding Line and Call Icons Your phone displays icons to help you determine the call and line state. Icon Line or Call State Description On-hook line No call activity on this line.
Icon Line or Call State Description One-way intercom call The intercom line is sending or receiving one-way audio. See Placing or Receiving Intercom Calls, page 40. Two-way intercom call The recipient pressed the intercom line to activate two-way audio with the caller. See Placing or Receiving Intercom Calls, page 40.
An Overview of Your Phone 5 Call activity area Displays current calls per line, including caller ID, call duration, and call state for the highlighted line (standard view). See Understanding Lines and Calls, page 18, and Viewing Multiple Calls, page 32. 6 Phone tab Indicates call activity. Press this tab to return to the call activity area, if needed. 7 Feature tabs Each indicates an open feature menu. See Understanding Feature Buttons and Menus, page 21.
Accessing the Help System on Your Phone Your phone provides a comprehensive online help system. Help topics appear on the phone screen. If you want to... Then... View the main menu Press on your phone and wait a few seconds for the menu to display. Main menu topics include: • About Your Cisco Unified IP Phone—Details about your phone • How do I...
An Overview of Your Phone Feature Softkey Line Button Label and Icon Group Pickup GPickUp Group PickUp Hold Hold Hold Hunt Group HLog Hunt Group Hunt Group Malicious Call Identification MCID Malicious Call ID Meet Me Conferencing MeetMe MeetMe Mobility Mobility Mobility New Call New Call New Call Other PickUp OPickUp Other PickUp Quality Reporting Tool QRT Quality Reporting Tool Redial Redial Redial Remove Last Conference Party RmLstC Remove Last Participant Transfer Tr
Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, see... If you want to... Then... Place a call using the handset Pick up the handset and enter a number.
Basic Call Handling • If you make a mistake while dialing, press << to erase digits. • If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information. Placing a Call—Additional Options You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options. For more information, see... If you want to... Then...
If you want to... Then... For more information, see... Dial from a Personal Address Book (PAB) entry 1. Choose > Personal Directory to log in. Using Personal Directory on Your Phone, page 60 2. Choose Personal Address Book and search for a listing. Place a call using a billing or tracking code 1. Dial a number. Your system administrator (SCCP phones only) 2. After the tone, enter a client matter code (CMC) or a forced authorization code (FAC).
Basic Call Handling If you want to... Then... Place a call using Fast Dial Note For more information, see... Before using this option, your system administrator must configure this feature and assign a service URL to the line button. Contact your system administrator for more information. Configuring Fast Dials on the Web, page 68 and Using Your Personal Address Book on the Web, page 67 1. Press the Fast Dial line button. 2. Scroll to or press the index number to find and select an entry.
Answering a Call You can answer a call by lifting the handset, or you can use other options if they are available on your phone. If you want to... Then... For more information, see... Answer with a headset Press , if unlit. Or, if is already lit, press Answer or (flashing). Using a Handset, Headset, and Speakerphone, page 55 Note The primary line is picked up even if a call is ringing on another line. Ask your system administrator about options to automatically select the ringing line.
Basic Call Handling If you want to... Then... For more information, see... Answer a priority call (SCCP phones only) Hang up the current call and press Answer. Prioritizing Critical Calls, page 51 Answer a call on your cellular Set up Mobile Connect and answer phone or other remote your phone. destination When you enable Mobile Connect: Managing Business Calls Using a Single Phone Number, page 53 • Your desktop and remote destinations receive calls simultaneously.
Using Hold and Resume You can hold and resume calls. When you put a call on hold, the Hold icon appears on the right in the call information area and the corresponding line button flashes green. With a shared line, when you place a call on hold, the line button flashes green and the phone displays the hold icon. When another phone places a call on hold, the line button flashes red and the phone displays the remote hold icon.
Basic Call Handling • Your system administrator determines the duration between Hold Reversion alerts. Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the handset, speakerphone, or a headset. If you want to... Then... Toggle Microphone on Press . Toggle Microphone off Press . Switching Between Multiple Calls You can switch between multiple calls on one or more lines.
Switching an In-Progress Call to Another Phone You can switch in-progress calls between the desktop phone and your cellular phone or other remote destination. If you want to... Then... Switch an in-progress call on your desktop phone to a cellular phone 1. Press the Mobility softkey and select Send call to mobile. Switch an in-progress call from a cellular phone to your desktop phone 1. Hang up the call on your cellular phone to disconnect the cellular phone, but not the call. 2.
Basic Call Handling Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... Transfer a call without talking to the transfer recipient 1. From an active call, press Transfer. 2. Enter the target number. 3. Press Transfer again to complete the transfer or EndCall to cancel.
Sending a Call to a Voice Message System You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice message system. • If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either to your own voice message system or to the original called party’s voice message system.
Basic Call Handling If you want to... Then... Cancel Call Forward All on your primary line Press CFwdALL or Forward All. Verify that Call Forward All is Look for: enabled on your primary line • The call forward icon above the primary phone number: . • The call forwarding target number in the status line. Set up or cancel call forwarding remotely, or for a non-primary line 1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 66.) 2.
Turn off DND Press DND or Do Not Disturb . Customize DND settings If your system administrator configured DND settings to appear on the User Options page, follow these steps: 1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 66. 2. From the drop-down menu, choose User Options > Device. 3. Set the following options: – Do Not Disturb—Set to enable/disable DND.
Basic Call Handling Using Conference Conference allows you to call each participant. Conference is available on most phones. If you want to... Then... Create a conference 1. From a connected call, press Confrn or Conference. (You may need to press the more softkey to see Confrn.) 2. Enter the participant’s phone number. 3. Wait for the call to connect. 4. Press Confrn or Conference again to add the participant to your call. 5. Repeat to add additional participants.
Using Join (SCCP phones only) Join allows you to combine two or more existing calls to create a conference in which you are a participant. If you want to... Then... Create a conference by joining together existing calls that are on a single phone line 1. From an active call, highlight another call that you want to include in the conference and press Select. Selected calls display this icon . 2. Repeat this step for each call that you want to add. 3. Press Join.
Basic Call Handling Using cBarge You can create a conference by using cBarge to add yourself to a call on a shared line. If you want to... Then... Create a conference by Press the line button for the shared line. barging a call on a shared line In some cases, you must highlight the call and press cBarge to complete the action. See Using Barge to Add Yourself to a Shared-Line Call, page 46 for more information.
Viewing or Removing Conference Participants During a standard (ad hoc) conference, you can view a list of participants and remove participants. View a list of conference participants Press ConfList or Conference List. Get an updated list of conference participants While viewing the conference list, press Update. See who initiated the conference While viewing the conference list, locate the participant listed at the bottom of the list with an asterisk (*) next to the name.
Basic Call Handling Note If you log into your desk phone every day using your Extension Mobility profile, make sure that your system administrator configures your Extension Mobility profile to include the intercom feature. If you want to... Then... Place an intercom call to a preconfigured intercom target Press (intercom target line) and, after you hear the intercom-alert tone, begin speaking. Place an intercom call to any intercom number Press (intercom line).
Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call.
Advanced Call Handling Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers. If you want to... Then... Answer a call that is ringing on another extension within your call pickup group 1. Do one of the following: – If the PickUp softkey or button is available, press it.
• Pressing OPickUp or Other PickUp or connects you to the call in the pickup group with the highest priority. • If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line, then press a Call PickUp softkey or button. for • If you use the BLF Pickup feature on your phone, see “Using BLF to Determine a Line State” section on page 49.
Advanced Call Handling Tips • You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details. • Your system administrator can assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone 7961G/GE that has a Cisco Unified IP Phone 7914 Expansion Module. • You can dial directed call park numbers if you do not have Directed Call Park buttons.
Understanding Shared Lines Remote-in-Use Icon The Remote-in-Use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the Remote-in-Use icon appears. Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. (See the Privacy section for exceptions.
Advanced Call Handling Single-button and Multi-touch Barge Your system administrator determines whether the barge feature on your phone (cBarge or Barge) operates as a single-button or multi-touch feature. • Single button barge allows you to press a line button to barge a call (SCCP phones only). • Multi-touch barge allows you to view call information before barging. Using Barge Features The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a shared line.
Preventing Others from Viewing or Barging a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls. If you want to... Then... Prevent others from viewing or barging calls on a shared line 1. Press Private Allow others to view or barge calls on a shared line 1. Press Private . 2. To verify that Privacy is on, look for the Privacy-enabled next to an amber line button . icon . 2.
Advanced Call Handling Using BLF to Determine a Line State Busy Lamp Field features (BLF) allow you to view the state of a phone line that is associated with a speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are monitoring. Your system administrator determines which BLF features are configured for your phone. If you want to... Then...
Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls. Your phone is capable of supporting these types of calls: • Authenticated call—The identities of all phones participating in the call have been verified. • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated.
Advanced Call Handling Prioritizing Critical Calls (SCCP phones only) In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: • Precedence indicates the priority associated with a call.
• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error. • An MLPP-enabled call retains its priority and preemptive status when you: – Put the call on hold – Transfer the call – Add the call to a three-way conference – Answer the call using PickUp Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own.
Advanced Call Handling Managing Business Calls Using a Single Phone Number With Mobile Connect and Mobile Voice Access installed, you can use your cellular phone to handle calls associated with your desktop phone number. A smartphone is a mobile phone with personal computer capabilities such as web browsing, email, address book, and calendar. If you want to... Then...
If you want to... Then... Turn on Mobile Connect from your cellular phone 1. Dial your assigned Mobile Voice access number. 2. Enter your cellular phone number (if requested) and PIN. 3. Press 2 to enable Mobile Connect. 4. Choose whether to turn Mobile Connect on for all configured phones or just one: – All phones—Enter 2. – One phone—Enter 1 and enter the number you want to add as a remote destination, followed by #. Make a call from your cellular phone See Placing a Call—Additional Options, page 25.
Using a Handset, Headset, and Speakerphone Using a Handset, Headset, and Speakerphone You can use your phone with a handset, headset, or speakerphone. If you want to... Then... Use the handset Lift it to go off-hook; replace it to go on-hook. The primary line is picked up even if a call is ringing on another line. Ask your system administrator about options to automatically select the ringing line.
If you want to... Then... Switch to the handset (from the speakerphone or headset) during a call Lift the handset (without pushing any buttons). Adjust the volume level for a call Press during a call or after invoking a dial tone. This action adjusts the volume for the handset, speakerphone, or headset, depending on which device is in use. Press Save to preserve the volume level for future calls. Obtaining a Headset Your phone supports four- or six-wire headset jacks.
Using Call Logs and Directories Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the . Directories button Using Call Logs Your phone maintains call logs. Call logs contain records of your missed, placed, and received calls. Your phone administrator determines whether missed calls are logged in your missed calls directory for a given line appearance on your phone. If you want to... Then...
If you want to... Then... Dial from a call log (while not on another call) 1. Choose > Missed Calls, Placed Calls, or Received Calls. 2. Highlight a call record. Note If the Details softkey appears, the call is the primary entry of a multiparty call. See the Tip section below. 3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.) 4.
Using Call Logs and Directories Tip (SCCP phones only) To view the complete call record of a multiparty call (for example, of call that has been forwarded or transferred to you), highlight the call record and press Details. The Details record shows two entries for each missed or received multiparty call. The entries are listed in reverse chronological order: • The first logged entry is the name/number of the last completed call of a multiparty call received on your phone.
If you want to... Then... Dial from a corporate directory (while on another call) 1. Choose > Corporate Directory (exact name can vary). 2. User your keypad to enter a full or partial name and press Search. 3. Scroll to a listing and press Dial. 4. Choose a menu item to handle the original call: – Hold—Puts the first call on hold and dials the second. – Transfer—Transfers the first party to the second and drops you from the call. (Press Transfer again after dialing to complete the action.
Using Call Logs and Directories If you want to... Then... Dial from a PAB entry 1. Search for a listing. 2. Highlight the listing and press Select. 3. Press Dial. (You may need to press the more softkey to see Dial.) 4. Enter the participant’s phone number. 5. Highlight the number that you want to dial and press OK. 6. Press OK again to dial the number. Delete a PAB entry 1. Search for a listing. 2. Highlight the listing and press Select. 3. Press Delete. 4. Choose OK to confirm the deletion.
If you want to... Then... Add a new Fast Dial code (not using a PAB entry) 1. Choose > Personal Directory > Personal Fast Dials. 2. Press Fast Dial. 3. Highlight a Fast Dial code that is unassigned and press Select. 4. Press Assign. 5. Enter a phone number. 6. Press Update. Search for Fast Dial codes 1. Choose > Personal Directory > Personal Fast Dials. 2. You can choose Previous or Next to move through listings. 3. Highlight the listing that you want and press Select.
Changing Phone Settings Changing Phone Settings You can customize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone. If you want to... Then... Change the ring tone per line 1. Choose > User Preferences > Rings. 2. Choose a phone line or the default ring setting. 3.
Customizing the Phone Screen You can adjust the characteristics of your phone screen. If you want to... Then... Change the phone screen contrast 1. Choose > User Preferences > Contrast. 2. To make adjustments, press Up, Down or . 3. Press Save, or press Cancel. Note If you accidentally save a very light or very dark contrast and cannot see the phone screen display: Press and then press 1, 3 on the keypad.
Accessing Voice Messages Accessing Voice Messages To access voice messages, press the Note button. Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message system. If you want to... Then... Set up and personalize your voice message service Press Check for your new voice messages Look for: and follow the voice instructions.
Using the Cisco Unified CM User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.
Using the Cisco Unified CM User Options Web Pages Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in. See Accessing Your User Options Web Pages, page 66.
If you want to... Then do this after you log in... Search for a PAB entry 1. Choose User Options > Personal Address Book. 2. Specify search information and click Find. Edit a PAB entry 1. Search for a PAB entry. 2. Click a name or nickname. 3. Edit the entry as needed and click Save. Delete a PAB entry 1. Search for a PAB entry. 2. Select one or more entries. 3. Click Delete Selected. Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages.
Using the Cisco Unified CM User Options Web Pages If you want to... Then do this after you log in... Assign a Fast Dial code to a phone number (without using a PAB entry) 1. Choose User Options > Fast Dials. 2. Click Add New. 3. Change the Fast Dial code, if desired. 4. Enter a phone number. 5. Click Save. Search for a Fast Dial entry 1. Choose User Options > Fast Dials. Edit a Fast Dial phone number 1. Choose User Options > Fast Dials. 2. Specify search information and click Find. 2.
Note For help using speed-dial features, see Speed Dialing, page 42. If you want to... Then do this after you log in... Set up speed-dial buttons 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Speed Dials. 4. Enter a number and label for a speed-dial button (programmable button) on your phone. 5. Click Save. Note Set up Abbreviated Dialing Your phone uses the ASCII Label field. 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu.
Using the Cisco Unified CM User Options Web Pages Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone. If you want to... Then do this after you log in... Subscribe to a service 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Phone Services. 4. Click Add New. 5.
If you want to... Then do this after you log in... Add a service to an available programmable phone button 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Service URL. Note If you do not see this option, ask your system administrator to configure a service URL button for your phone. 4. Choose a service from the Button Service drop-down list. 5. If you want to rename the service, edit the label fields.
Using the Cisco Unified CM User Options Web Pages Tip Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator. Controlling Line Settings on the Web Line settings affect a specific phone line (directory number) on your phone.
If you want to... Then do this after you log in... Change the audible voice message indicator setting per line 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu. 5. In the Audible Message Waiting Indicator area, choose from various settings.
Using the Cisco Unified CM User Options Web Pages Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your cellular and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your cellular phone. If you want to... Then do this after you log in...
If you want to... Then do this after you log in... Add members to an access list. 1. Create an access list. 2. Click Add Member to add phone numbers or filters to the list. 3. Select an option from the Filter Mask drop-down list box. You can filter a directory number, calls with restricted caller ID (Not Available), or calls with anonymous caller ID (Private). 4. If you select a directory number from the Filter Mask drop-down list box, enter a phone number or filter in the DN Mask field.
Using the Cisco Unified CM User Options Web Pages If you want to... Then do this after you log in... Add a new remote destination 1. Choose User Options > Mobility Settings > Remote Destinations. 2. Select the device from the Name drop-down list box. 3. Click Remote Destinations. 4. Click Add New. 5. Enter the following information: – Name—Enter a name for the cellular (or other) phone. – Destination Number—Enter your cellular phone number.
Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you. If you want to... Then... Use WebDialer with your User Options directory 1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 66. 2. Choose User Options > Directory and search for a coworker. 3. Click the number that you want to dial. 4.
Using the Cisco Unified CM User Options Web Pages If you want to... Then... Log out of WebDialer Click the logout icon in the Make Call or Hang Up page. Set up, view, or change WebDialer preferences Access the Make Call page. The Make Call page appears the first time that you use WebDialer (after you click the number that you want to dial.) The Make Call page contains the following options: • Preferred language—Determines the language used for WebDialer settings and prompts.
Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment. Note You can locate Phone Guides and other documents listed in this table on the web: http://www.cisco.
Understanding Additional Configuration Options If you... Then... For more information...
Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom Explanation You cannot hear a dial tone or complete a call One or more of the following factors might apply: • You must log into the Extension Mobility service.
Troubleshooting Your Phone Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. If you are asked to... Then... Access network configuration data Choose > Network Configuration and select the network configuration item that you want to view. Access status data Choose > Status and select the status item that you want to view. Access phone model information Choose > Model Information.
Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.
Index A viewing and dialing from 57 call park 44 Abbreviated Dialing 69 call pickup, using 43 Address Book Synchronization Tool 69 call waiting 28 answering calls, options for 28 caller ID 21 ASCII label field support 70 call-handling, advanced 42 audio problems 83 call-handling, basic 24 audio, quality of 14 calls authenticated calls 50 answering 28 Auto Dial 24 barging 46 AutoAnswer 56 blocking 35 compared to lines 18 conference features for 36 B ending 29 barge forwarding 34, 73 an
secure 50 corporate directory storing and retrieving 44 dialing from web page with 25 transferring 33 using on phone 25 using DND 35 customization viewing 18, 31 messages 65 viewing multiple 32 Cisco Unified Communications Manager Address Book Synchronizer 69 Cisco Unified IP Phone adjusting height of 13 D Details softkey, viewing multiparty calls with 58, 59 connecting 12 device configuration page 66 description of 15 dialing, options for 24 feature configuration for 22, 80 direct transfer
audio quality 14 F button, identifying 18 FAC 26 hanging up with 29 Fast Dial service mode 55 dialing with 26 Fast Dials configuring from web page 68 feature buttons help 18 obtaining 56 headset performance, general 14 help button, description of 18 help, using 22 hold messages 17 and switching calls 31 services 18 and transferring 33 settings 18 using 30 feature menus, using 22 hookswitch clip, removing 13 features, availability of 22, 80 hunt groups, logging out 45 footstand adjusting 13
line buttons, identifying 17 network configuration data, locating 82 lines and call forwarding 34, 73 and call states 19 O description of 18 on-hook dialing 24 icons 19 online help, using 22 ring patterns for 73 OPickUp 43 text label for 73 other call pickup, using 43 viewing 18 voice message indicator setting for 73 logging out of hunt groups 45 P PAB 59 M using from web page 67 park retrieval prefix 44 Malicious Call Identification (MCID), using 50 password, changing 72 Meet-Me conferenc
see also User Options web pages secure calls 50 PickUp 43 secure conferences 40 PIN, changing 72 security placed calls, records of 57 levels of 50 placing calls, options for 24 making and receiving secure calls 50 prioritizing calls 51 verifying non-secure calls 50 privacy services button, description of 18 and shared lines 46 services, subscribing to 71 using 48 settings button, description of 18 programmable buttons shared lines description of 17 and Remote-in-Use icon 46 labels for
switching calls 31 see also User Options web pages WebDialer 25 whisper 20 T wideband handset 55 Tabs, phone and feature 21 TABSynch 69 TAPS, using 14 text, entering on phone 22 Tool for Auto-Registered Phones Support 14 transferring, options for 33 troubleshooting 82 See also QRT 82 U URL dialing, from call log 58 User Options web pages accessing 66 configuring features and services with 67 subscribing to phone services with 71 V voice message indicator 65 changing setting for 73 voice message servic
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