Phone Guide Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP) INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Close the current window View conference participants Create a conference call Remove characters to the right of the cursor when using EditDial Dial a phone number Turn off Do Not Disturb (DND) Edit a number in a call log Disconnect the current call Reset settings to their defaults Return to the previous screen Answer a call ringing in another group Send a call to your voice messaging system View related Help topics Close ConfList Confrn Delete Dial DND EditDial EndCall Erase Exit GPickUp iDivert Links Pr
Display the Help main menu Host a Meet-Me conference call Display additional softkeys Make a new call Answer a call ringing in an associated group Store a call using Call Park Answer a call in your group Submit call problems to the system administrator Redial the most recently dialed number Remove a conference participant Resume a call on hold Drop the last party added to a conference call Save the chosen settings Search for a directory listing Select a menu item or call Transfer a call Refr
Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 Accessibility Features 11 Connecting Your Phone 12 An Overview of Your Phone 15 Understanding Buttons and Hardware 15 Understanding Phone Screen Features 19 Cleaning the Phone Screen 19 Understanding Feature Buttons and Menus 20 Understanding the Help System on Your Phone 20 Understanding Lines vs.
Forwarding All Calls to Another Number 29 Using Do Not Disturb 30 Making Conference Calls 31 Understanding Types of Conference Calls 31 Starting and Joining a Standard Conference 31 Starting or Joining a Meet-Me Conference Call 33 Advanced Call Handling 34 Speed Dialing 34 Picking Up a Redirected Call on Your Phone 35 Using a Shared Line 36 Understanding Shared Lines 36 Adding Yourself to a Shared-Line Call 37 Preventing Others from Viewing or Barging a Shared-Line Call 38 Storing and Retrieving Parked Call
Accessing Voice Messages 51 Customizing Your Phone on the Web 52 Accessing Your User Options Web Pages 52 Configuring Features and Services on the Web 53 Using Personal Directory on the Web 53 Using Your Personal Address Book on the Web 53 Configuring Fast Dials on the Web 54 Using the Address Book Synchronization Tool 55 Setting Up Speed Dials on the Web 55 Setting Up Phone Services on the Web 56 Controlling User Settings on the Web 57 Controlling Line Settings on the Web 58 Using Cisco WebDialer 60 Unders
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Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly used sections. If you want to... Then... Explore your phone on your own Press Review safety information See the “Safety and Performance Information” section on page 2. Connect your phone See the “Connecting Your Phone” section on page 12.
Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.
Getting Started Varoitus TÄRKEITÄ TURVALLISUUSOHJEITA Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla.
Avvertenza IMPORTANTI ISTRUZIONI SULLA SICUREZZA Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento.
Getting Started Varning! VIKTIGA SÄKERHETSANVISNINGAR Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning.
Aviso INSTRUÇÕES IMPORTANTES DE SEGURANÇA Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes. Use o número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositivo.
Getting Started Advarsel VIGTIGE SIKKERHEDSANVISNINGER Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko for legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være opmærksom på de involverede risici, der er ved elektriske kredsløb, og du skal sætte dig ind i standardprocedurer til undgåelse af ulykker. Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed.
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Getting Started Warning Read the installation instructions before you connect the system to its power source. Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManagear 5.
Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables. Caution Inline power circuits provide current through the communication cable. Use the Cisco provided cable or a minimum 24 AWG communication cable.
Getting Started Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur.
Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the figure and table below to connect your phone. 8 1 AUX 10/100 SW 10/100 PC + DC48V 7 2 3 4 5 113656 6 1 DC adaptor port (DC48V) 5 Access port (10/1001 PC) 2 AC-to-DC power supply 6 Handset port 3 AC power cord 7 Headset port 8 Footstand button 4 1 Network port (10/100 SW) 1.
Connecting Your Phone Adjusting the Footstand To change the angle of the phone base, adjust the footstand while pressing the footstand button. Adjusting the Handset Rest Cisco recommends adjusting the handset rest, particularly when wall mounting the phone, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions. 2 3 120521 1 1 Set the handset aside and pull the square plastic tab from the handset rest. 2 Rotate the tab 180 degrees.
Headset Information To use a headset, connect it to the headset port on the back of your phone. Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all environments.
An Overview of Your Phone An Overview of Your Phone The Cisco Unified IP Phone 7961G and 7961G-GE (gigabit Ethernet version) and the 7941G and 7941G-GE (gigabit Ethernet version) are full-feature telephones that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on.
Figure 1 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 16 1 Your current options 4 5 6 7 8 15 Figure 2 14 13 140579 9 12 11 10 Cisco Unified IP Phone 7941G and 7941G-GE 1 2 3 16 1 4 5 6 7 8 15 16 14 13 12 11 10 140580 9 OL-8164-01
An Overview of Your Phone 1 Item Description Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) • Web-based services (for example, a Personal Address Book (PAB) button) • Phone features (for example, a Privacy button) For more information, see...
Item Description For more information, see... Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). Using a Handset, Headset, and Speakerphone, page 41 10 Speaker button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. Using a Handset, Headset, and Speakerphone, page 41 11 Mute button Toggles the Mute feature on or off. When Mute is on, the button is lit.
An Overview of Your Phone Understanding Phone Screen Features This is what your main phone screen might look like with active calls and several feature menus open: 7 1 77961 6 2 4 3 140578 5 1 Primary phone Displays the phone number (directory number) for your primary phone line. line When several feature tabs are open, the phone number and the time and date alternate display in this area.
Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. If you want to... Then... Open or close a feature menu Press a feature button: Messages Services Directories Settings Help Scroll through a list or menu Press the Navigation button. Go back one level in a feature menu Press Exit. Pressing Exit from the top level of a menu, closes the menu. Switch among open feature menus Press a feature tab. Each feature menu has a corresponding tab.
An Overview of Your Phone Understanding Lines vs. Calls To avoid confusion about lines and calls, refer to these descriptions: Lines—Each line corresponds to a directory number that others can use to call you. The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one to two lines, depending on configuration. To see how many lines you have, look at the right side of your phone screen.
Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.
Basic Call Handling Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. If you want to... Then... For more information, see... Place a call using the handset Pick up the handset and enter a number.
Placing a Call—Additional Options You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options. If you want to... Then... For more information, see... Place a call while another call is active (using a different line) 1. Press for the new line. The first call is automatically placed on hold. Using Hold and Resume, page 26 2. Enter a number.
Basic Call Handling If you want to... Then... For more information, see... Dial from a Personal Address Book (PAB) entry 1. Choose > Personal Directory to log in. Using Personal Directory on Your Phone, page 48 2. Choose Personal Address Book and search for a listing. Place a call using your Cisco Extension Mobility profile Log in to the Extension Mobility service on a phone.
Ending a Call To end a call, hang up. See the following table for details. If you want to... Then... Hang up while using the handset Return the handset to its cradle. Or press EndCall. Hang up while using the headset Press . If you want to keep headset mode activate, press EndCall. Hang up while using the speakerphone Press Hang up one call but preserve another call on the same line or EndCall. Press EndCall. If necessary, remove the call from hold first.
Basic Call Handling Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute in conjunction with the handset, speakerphone, or a headset. If you want to... Then... Toggle Mute on Press . Toggle Mute off Press . Switching Between Multiple Calls You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted, use the Navigation button to scroll to it. If you want to... Then...
You can use these additional methods to view multiple calls on multiple lines: If you want to... Then... View calls on another line 1. Press See an overview of line activity (one call per line) Press . 2. Immediately press the line button . for the highlighted line. The phone switches to call overview mode, displaying one call per line. The displayed call is either the active call or the held call with the longest duration. To return to standard viewing mode, press line button.
Basic Call Handling Tips • If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Transfer and then hang up. • If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold. • You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it.
Using Do Not Disturb You can use the Do Not Disturb (DND) feature to block incoming calls on your phone with a busy tone. If you want to... Then... Turn on DND 1. Press > Device Configuration > Call Preferences > Do Not Disturb. 2. Select Yes, and then press Save. “Do Not Disturb” displays on the status line, and a DND softkey is added. Turn off DND Press the DND softkey or: 1. Press > Device Configuration > Call Preferences > Do Not Disturb. 2. Select No, and then press Save.
Basic Call Handling Making Conference Calls Your Cisco Unified IP Phone allows you to combine three or more separate calls into one conversation, creating a conference call. Understanding Types of Conference Calls There are two types of conference calls: Standard and Meet-Me.
If you want to... Then... View a list of conference participants 1. Highlight an active conference. 2. Press ConfList. Participants are listed in the order in which they join the conference with the most recent additions at the top. Get an updated list of participants While viewing the conference list, press Update. See who started the conference While viewing the conference list, locate the person listed at the bottom of the list with an asterisk (*) next to the name.
Basic Call Handling Starting or Joining a Meet-Me Conference Call Meet-Me conferencing allows you to start or join a conference by calling the conference number. If you want to... Then... Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator. 2. Distribute the number to participants. 3. When you are ready to start the meeting, go off-hook to invoke a dial tone, then press MeetMe. 4. Dial the Meet-Me conference number.
Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call.
Advanced Call Handling Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers. If you want to... Then... Answer a call that is ringing on another extension within your call pickup group 1. Do one of the following: • If the PickUp softkey is available, press it.
Using a Shared Line Your system administrator might ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with coworkers • Handle calls on behalf of a manager Understanding Shared Lines Remote-in-Use Icon The Remote-in-Use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the Remote-in-Use icon appears.
Advanced Call Handling Adding Yourself to a Shared-Line Call Depending on how your phone is configured, you can add yourself to a call on a shared line using either Barge or cBarge. If you want to... Then... See if the shared line is in use Look for the Remote-in-Use icon View details about current calls on the shared line Press the red line button for the remote-in-use line. All non-private calls appear in the call activity area of the phone screen.
Preventing Others from Viewing or Barging a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls. If you want to... Then... Prevent others from viewing or barging calls on a shared line 1. Press Private Allow others to view or barge calls on a shared line . 2. To verify that Privacy is on, look for the Privacy-enabled icon next to an amber line button . 1. Press Private . 2.
Advanced Call Handling Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls. Your phone is capable of supporting these types of calls: • Authenticated call—The identities of all phones participating in the call have been verified. • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated.
Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you. If you want to... Then... Log in to EM 1. Choose > EM Service (name can vary). 2. Enter your user ID and PIN (provided by your system administrator). 3.
Using a Handset, Headset, and Speakerphone Using a Handset, Headset, and Speakerphone You can use your phone with a handset, headset, or speakerphone. If you want to... Then... Use the handset Lift it to go off-hook; replace it to go on-hook. Use a headset Press to toggle headset mode on and off. If you use AutoAnswer, see the “Using AutoAnswer” section on page 42 for exceptions. You can use the headset in conjunction with all of the controls on your phone, including and .
Using AutoAnswer When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You might use AutoAnswer if you receive a high volume of incoming calls. If you... Then... Use AutoAnswer with a headset Keep headset mode active (in other words, keep when you are not on a call. illuminated) even To keep headset mode active, do one of the following: • Press EndCall to hang up.
Using Phone Settings Using Phone Settings You can customize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize the way your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone. If you want to... Then... Change the ring tone per line 1. Choose > User Preferences > Rings. 2. Choose a phone line or the default ring setting. 3.
Customizing the Phone Screen You can adjust the characteristics of your phone screen. If you want to... Then... Change the phone screen contrast 1. Choose > User Preferences > Contrast. 2. To make adjustments, press Up, Down or . 3. Press Save, or press Cancel. Note If you accidentally save a very light or very dark contrast and cannot see the phone screen display: Press and then press 1, 3 on the keypad.
Using Call Logs and Directories Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the Directories button . Using Call Logs Your phone maintains records of your missed, placed, and received calls. If you want to... Then... View your call logs Choose > Missed Calls, Placed Calls, or Received Calls. Each log can store up to 100 records. To view a truncated listing, highlight it and press EditDial.
If you want to... Then... See if the line in the Look for Busy Lamp field indicators. See the “Using BLF to Determine a Line call log is busy State” section on page 40. before placing a call to that line Place a call from a URL entry in a call log 1. Choose > Missed Calls, Placed Calls, or Received Calls. 2. Highlight the URL entry you want to dial. 3. If you need to edit the entry, press EditDial. The icon appears to indicate that you can begin editing characters in the URL entry. 4. Press Dial.
Using Call Logs and Directories Using Corporate Directory on Your Phone You can use a corporate directory to place calls to coworkers. If you want to... Then... Dial from a corporate directory (while not on another call) 1. Choose Dial from a corporate directory (while on another call) 1. Choose > Corporate Directory (exact name can vary). 2. User your keypad to enter a full or partial name and press Search. 3. To dial, select the listing, or scroll to the listing and go off-hook.
Using Personal Directory on Your Phone The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This section describes how to set up and use Personal Directory on your phone. Alternately, see the “Using Personal Directory on the Web” section on page 53. If you want to... Then... Access Personal Directory (for PAB and Fast Dial codes) 1. Choose Search for a PAB entry 1. Access Personal Directory, then choose Personal Address Book.
Using Call Logs and Directories If you want to... Then... Add a new PAB entry 1. Access Personal Directory, then choose Personal Address Book. 2. Access the Search page by choosing Submit. (You do not need to input search information first.) 3. Press New. 4. Use your phone keypad to enter a name and e-mail information. 5. Choose Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes such as a 9 or 1. 6. Choose Submit to add the entry to the database.
Tips • Your system administrator can provide you with the user ID and PIN that you need to log in to Personal Directory. • Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Ask your system administrator for more information. • Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.
Accessing Voice Messages Accessing Voice Messages To access voice messages, use the Note button. Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message system. If you want to... Then... Set up and personalize your voice message service Press See if you have a new voice message Look for: and follow the voice instructions.
Customizing Your Phone on the Web Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CallManager User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.
Customizing Your Phone on the Web Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in. See the“Accessing Your User Options Web Pages” section on page 52.
Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. If you want to... Then do this after you log in... Assign a Fast Dial code to a PAB entry 1. Create a PAB entry. See the “Using Your Personal Address Book on the Web” section on page 53. 2. Choose User Options > Fast Dials. 3. Click Add New. 4. Change the Fast Dial code, if desired. 5. Use the Search Options area to find the appropriate PAB entry. 6.
Customizing Your Phone on the Web Using the Address Book Synchronization Tool You can use the Address Book Synchronization Tool (TABSynch) to synchronize your existing Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator can give you access to TABSynch and provide detailed instructions.
Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone. If you want to... Then do this after you log in and select a device... Subscribe to a service 1. Select a device. 2. Click Phone Services. 3. Click Add New. 4. Choose a service from the drop-down list and click Next. 5.
Customizing Your Phone on the Web Controlling User Settings on the Web User settings include your password, PIN, and language (locale) settings. If you want to... Then do this after you log in... Change your password 1. Choose User Options > User Settings. 2. In the Browser Password area, enter information. 3. Click Save. Change your PIN 1. Choose User Options > User Settings. 2. In the Phone PIN area, enter information. 3. Click Save. Change the language (locale) for your User Options web pages 1.
Controlling Line Settings on the Web Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, voice message indicators, ring patterns, and line labels. Note • You can also set up call forwarding (for your primary phone line) directly on your phone. See the “Forwarding All Calls to Another Number” section on page 29. • To learn about phone settings that you can access directly on your phone, see the “Using Phone Settings” section on page 43.
Customizing Your Phone on the Web If you want to... Then do this after you log in... Change the ring pattern per line 1. Select a device. 2. Click Line Settings. 3. If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one. 4. In the Ring Settings area, choose a setting to tell your phone how to indicate an incoming call on the selected line. 5. Click Save.
Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you. If you want to... Then... Use WebDialer with your User Options directory 1. Log into your User Options web pages. See the “Accessing Your User Options Web Pages” section on page 52. 2. Choose User Options > Directory and search for a coworker. 3. Click the number that you want to dial. 4.
Customizing Your Phone on the Web If you want to... Then... Log out of WebDialer Click the logout icon in the Make Call or Hang Up page. Set up, view, or change WebDialer preferences Access the Preferences page. The Preferences page appears the first time that you use WebDialer (after you click the number that you want to dial.) To return to Preferences in the future, click the preferences icon from the Make Call or Hang Up page.
Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment. Note You can locate Phone Guides and other documents listed in this table on the web: http://www.cisco.
Understanding Additional Configuration Options If you... Then... For more information... Answer calls frequently Ask your system administrator to set up See the “Using AutoAnswer” or handle calls on the AutoAnswer feature for your phone. section on page 42. someone’s behalf Determine the state of a Ask your administrator to set up the phone line associated Busy Lamp Field (BLF) feature for your with a speed-dial phone.
Troubleshooting Your Phone This section provides information to help you troubleshoot problems with your phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom Explanation You cannot hear a dial tone or complete a call One or more of the following factors might apply: • You must log into the Extension Mobility service.
Troubleshooting Your Phone Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. If you are asked to... Then... Access network configuration data Choose > Network Configuration and select the network configuration item that you want to view. Access status data Choose > Status and select the status item that you want to view. Access phone model information Choose > Model Information.
Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com. 1. Launch your browser, and go to this URL: http://www.cisco.
Cisco One-Year Limited Hardware Warranty Terms Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location. Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
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Index A call park 38 call pickup, using 35 Address Book Synchronization Tool 55 call waiting 25 answering calls, options for 25 caller ID 19 ASCII label field support 55, 56 call-handling, advanced 34 audio problems 65 call-handling, basic 23 audio, quality of 14 calls authenticated calls 39 answering 25 Auto Dial 23 barging 37 AutoAnswer 42 blocking 30 compared to lines 21 conference features for 31 B ending 26 barge forwarding 29 and privacy 38 handling multiple 27 and shared lines
transferring 28 directory using DND 30 corporate 46 viewing 19, 27 dialing from web page with 24 viewing multiple 27 personal 46 using on phone 24, 45 cBarge 37 Cisco Unified IP Phone adjusting height of 13 DND 30 Do Not Disturb See DND 30 connecting 12 description of 15 do not disturb 30 feature configuration for 22, 62 illustration of 16 online help for 20 E registering 13 encrypted calls 39 securing handset rest 13 ending a call, options for 26 Cisco WebDialer Extension Mobility See a
button, identifying 17 I forwarding calls, options for 29 icons for call states 21 G group call pickup, using 35 for lines 21 iDivert description of 1 transferring calls with 28, 51 H installing, Cisco Unified IP Phone 12 handset light strip 18 K securing in cradle 13 using 41 keypad description of 18 hanging up, options for 26 headset answering calls with 25 L audio quality 14 button, identifying 18 language (locale) settings 57 hanging up with 26 line buttons, identifying 17 mode 41 line
missed calls, records of 45 placed calls, records of 45 multiple calls, handling 27 placing calls, options for 23 mute button, description of 18 privacy and shared lines 36 mute, using 27 using 38 N programmable buttons description of 17 labels for 19 navigation button, description of 18 network configuration data, locating 64 Q O QRT 65 on-hook dialing 23 QRT, using 65 online help, using 20 Quality Reporting Tool 65 P R PAB 46 received calls, records of 45 Personal Address Book redial
services TAPS, using 13 changing or ending 56 text, entering on phone 22 service names 56 Tool for Auto-Registered Phones Support 13 subscribing to 56 transferring, options for 28 services button, description of 17 troubleshooting 64 settings button, description of 17 See also QRT 64 shared lines and Remote-in-Use icon 36 description of 36 U with barge 37 URL dialing mode 46 with privacy 38 User Options web pages softkey buttons description of 18 subscribing and unsubscribing to phone ser
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Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 European Headquarters Cisco Systems International BV Haarlerbergpark Haarlerbergweg 13-19 1101 CH Amsterdam The Netherlands www-europe.cisco.com Tel: 31 0 20 357 1000 Fax: 31 0 20 357 1100 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.