Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Common Phone Tasks Softkey Definitions View online help on phone Press AbbrDial Dial using a speed dial index number Place a call Go off-hook before or after dialing a number. Answer Answer a call Back Return to the previous Help topic Redial a number Press Redial. Barge Switch to handset during a call Pick up the handset.
GPickUp Answer a call ringing in another group iDivert Send or redirect a call to a voice message system Phone Screen Icons Speakerphone in use Line and Call Status Video enabled (SCCP only) Call Forwarding enabled Feature Access Join Join together existing calls to (SCCP only) create a conference Call on hold; remote call on hold Feature assigned to button Links View related Help topics Connected call Mobility assigned to button Main Display the Help main menu Incoming call Hold assigned
Contents Getting Started 9 Using this Guide 9 Finding Additional Information 10 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 10 Safety and Performance Information 10 Cisco Product Security Overview 11 Accessibility Features 11 Connecting Your Phone 12 An Overview of Your Phone 15 Understanding Buttons and Hardware 15 Understanding Lines vs.
Using Mute 32 Switching Between Multiple Calls 32 Switching an In-Progress Call to Another Phone 33 Viewing Multiple Calls 33 Transferring Calls 34 Sending a Call to a Voice Message System 35 Forwarding Calls to Another Number 35 Using Do Not Disturb 36 Making Conference Calls 37 Using Conference Features 37 Using Conference 38 Using Join 39 Using cBarge 40 Using Meet-Me 40 Viewing or Removing Conference Participants 41 Placing or Receiving Intercom Calls 41 Advanced Call Handling 43 Speed Dialing 43 Pickin
Managing Business Calls Using a Single Phone Number 54 Using a Handset, Headset, and Speakerphone 56 Obtaining a Headset 57 Using AutoAnswer 57 Changing Phone Settings 58 Customizing Rings and Message Indicators 58 Customizing the Touchscreen 59 Using Call Logs and Directories 60 Using Call Logs 60 Directory Dialing 62 Using Corporate Directory on Your Phone 62 Using Personal Directory on Your Phone 63 Accessing Voice Messages 65 Using the Cisco Unified CM User Options Web Pages 66 Accessing Your User Optio
Viewing Phone Administration Data 82 Using the Quality Reporting Tool 82 Cisco One-Year Limited Hardware Warranty Terms 83 Index 85 -8 OL-16993-01
Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities or refer to the table below for pointers to commonly used sections. If you want to... Then... Explore your phone on your own Press Review safety information See Safety and Performance Information, page 10. Connect your phone See Connecting Your Phone, page 12. on the phone when you need assistance.
Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml You can access the most current Licensing Information at this URL: http://www.cisco.
Getting Started Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: • Move the external device away from the source of the RF or AF signals. • Route the external device cables away from the source of the RF or AF signals. • Use shielded cables for the external device, or use cables with a better shield and connector.
Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone.
Connecting Your Phone 185165 Removing the Hookswitch Clip (Required) Before you use your phone, remove the hookswitch clip from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset. Adjusting the Handset Rest (Optional) Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.
Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used either for a new phone or to replace an existing phone. To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code.
An Overview of Your Phone An Overview of Your Phone Your 7970 Series Cisco Unified IP Phone is a full-feature telephone that provides voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your 7970 Series Cisco Unified IP Phone can provide enhanced productivity features that extend your call-handling capabilities.
17 1 2 3 4 9 15 -16 14 13 12 11 10 6 8 186428 5 7 OL-16993-01
An Overview of Your Phone 1 Item Description For more information, see...
6 Help button Activates the Help menu. Accessing the Help System on Your Phone, page 23 7 Settings button Opens/closes the Settings menu. Use it to change touchscreen and ring settings. Changing Phone Settings, page 58 8 Services button Opens/closes the Services menu. Using the Cisco Unified CM User Options Web Pages, page 66 9 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook).
An Overview of Your Phone • Calls—Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold. Understanding Line and Call Icons Your phone displays icons to help you determine the line and call state. Icon Line or call state Description On-hook line No call activity on this line.
Icon Line or call state Description One-way intercom call The intercom line is sending or receiving one-way audio. See Placing or Receiving Intercom Calls, page 41. Two-way intercom call The recipient pressed the intercom line to activate two-way audio with the caller. See Placing or Receiving Intercom Calls, page 41. Understanding Touchscreen Features This is what your main touchscreen might look like with active calls and several feature menus open.
An Overview of Your Phone 5 Call activity area Displays current calls per line, including caller ID, call duration, and call state for the highlighted line (standard view). Items in this area are touch-sensitive. See Understanding Line and Call Icons, page 19, and Viewing Multiple Calls, page 33. 6 Phone tab Indicates call activity. Press this tab to return to the call activity area, if needed. 7 Feature tabs Each indicates an open feature menu. Tabs are touch-sensitive.
If you want to... Then... Enable the touchscreen (after disabling it) Press Wake the touchscreen from sleep mode Press the touchscreen or any button, or lift the handset. Caution (flashing) and hold for more than one second. After a period of inactivity (determined by your system administrator), the touchscreen enters sleep mode to save power. In this mode, the remains lit. touchscreen appears blank and Use only a soft, dry cloth to wipe the touchscreen.
An Overview of Your Phone Accessing the Help System on Your Phone Your phone provides a comprehensive online help system. Help topics appear on the touchscreen. If you want to... Then... View the main menu Press on your phone and wait a few seconds for the menu to display. Main menu topics include: • About Your Cisco Unified IP Phone—Details about your phone • How do I...
Feature Softkey Line Button Label and Icon Hold Hold Hold Hunt Group HLog Hunt Group Malicious Call Identification MCID Malicious Call ID Meet Me Conferencing MeetMe MeetMe Mobility Mobility Mobility New Call New Call New Call Other PickUp OPickUp Other PickUp Quality Reporting Tool QRT Quality Reporting Tool Redial Redial Redial Remote hold Hold Hold (flashing) Remove Last Conference Party RmLstC Remove Last Participant Transfer Transfer Transfer Video Mode Command V
Basic Call Handling Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, see... If you want to... Then... Place a call using the handset Pick up the handset and enter a number.
• If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information. Placing a Call—Additional Options You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options. If you want to... Then... For more information, see... Place a call while another call is active (using a different line) 1. Press for a new line.
Basic Call Handling If you want to... Then... For more information, see... Dial from a Personal Address Book (PAB) entry 1. Choose > Personal Directory to log in. Using Personal Directory on Your Phone, page 63 2. Choose Personal Address Book and search for a listing. Place a call using a billing or tracking code (SCCP phones only) 1. Dial a number. 2. After the tone, enter a client matter code (CMC) or a forced authorization code (FAC).
If you want to... Then... Place a call using Fast Dial Note For more information, see... Before using this option, your system administrator must configure this feature and assign a service URL to the line button. Contact your system administrator for more information. Configuring Fast Dials on the Web, page 68 and Using Your Personal Address Book on the Web, page 67 1. Press the Fast Dial line button. 2. Scroll to or press the index number to find and select an entry.
Basic Call Handling Answering a Call You can answer a call by lifting the handset, or you can use other options if they are available on your phone. If you want to... Then... Answer with a headset Press , if unlit. Or, if Answer or (flashing). Note For more information, see... is lit, press Using a Handset, Headset, and Speakerphone, page 56 The ringing line is automatically selected. Ask your system administrator about options to always select the primary line.
If you want to... Then... For more information, see... Answer a priority call (SCCP phones only) Hang up the current call and press Answer. Prioritizing Critical Calls, page 52 Answer a call on your cellular phone or other remote destination Set up Mobile Connect and answer your phone. Managing Business Calls Using a Single Phone Number, page 54 When you enable Mobile Connect: Your desktop and remote destinations receive calls simultaneously.
Basic Call Handling Using Hold and Resume You can hold and resume calls. When you put a call on hold, the Hold icon appears on the right in the call information area and the corresponding line button flashes green. With a shared line, when you place a call on hold, the line button flashes green and the phone displays the hold icon. When another phone places a call on hold, the line button flashes red and the phone displays the remote hold icon.
Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the handset, speakerphone, or a headset. If you want to... Then... Toggle Microphone on Press . Toggle Microphone off Press . Switching Between Multiple Calls You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted, press the call appearance on your touchscreen or scroll to it. If you want to... Then...
Basic Call Handling Switching an In-Progress Call to Another Phone You can switch in-progress calls between the desktop phone and your cellular phone or other remote destination. If you want to... Then... Switch an in-progress call on your desktop phone to a cellular phone 1. Press the Mobility softkey and select Send call to mobile. Switch an in-progress call from a cellular phone to your desktop phone 1. Hang up the call on your cellular phone to disconnect the cellular phone, but not the call. 2.
Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... Transfer a call without talking to the transfer recipient 1. From an active call, press Transfer. 2. Enter the target number. 3. Press Transfer again to complete the transfer or EndCall to cancel. Note Talk to the transfer recipient before transferring a call (consult transfer) If your phone has on-hook transfer enabled, complete the transfer by hanging up.
Basic Call Handling Sending a Call to a Voice Message System You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice message system. • If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either to your own voice message system or to the original called party’s voice message system.
You can access Call Forward All on your phone; other call forwarding features are accessible only on your Cisco Unified CM User Options web pages. Your system administrator determines which call forwarding features are available to you. If you want to... Then... Set up Call Forward All on your primary line Press CFwdALL or Forward All and enter a target phone number. Cancel Call Forward All on your primary line Press CFwdALL or Forward All.
Basic Call Handling Your intercom lines still ring when DND is active. If you want to... Then... Turn on DND Press DND or Do Not Disturb . “Do Not Disturb is active” displays on the phone, the DND lights, and the ring tone is turned off. Turn off DND Press DND or Do Not Disturb . Customize DND settings 1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 66. 2. From the drop-down menu, choose User Options > Device 3.
Using Conference Conference allows you to call each participant. Conference is available on most phones. If you want to... Then... Create a conference 1. From a connected call, press Confrn or Conference. (You may need to press the more softkey to see Confrn.) 2. Enter the participant’s phone number. 3. Wait for the call to connect. 4. Press Confrn or Conference again to add the participant to your call. 5. Repeat to add additional participants.
Basic Call Handling Using Join (SCCP phones only) Join allows you to combine two or more existing calls to create a conference in which you are a participant. If you want to... Then... Create a conference by joining together existing calls that are on a single phone line 1. From an active call, highlight another call that you want to include in the conference and press Select. Selected calls display this icon . 2. Repeat this step for each call that you want to add. 3. Press Join.
Using cBarge You can create a conference by using cBarge to add yourself to a call on a shared line. If you want to... Then... Create a conference by Press the line button for the shared line. barging a call on a shared line In some cases, you must highlight the call and press cBarge to complete the action. See Using Barge to Add Yourself to a Shared-Line Call, page 47 for more information. See a list of participants or remove participants See Viewing or Removing Conference Participants, page 41.
Basic Call Handling Viewing or Removing Conference Participants During a standard (ad hoc) conference, you can view a list of participants and remove participants. View a list of conference participants Press ConfList or Conference List. Get an updated list of conference participants While viewing the conference list, press Update. See who initiated the conference While viewing the conference list, locate the participant listed at the bottom of the list with an asterisk (*) next to the name.
• You cannot place an intercom call on hold. Note If you log into your desk phone every day using your Extension Mobility profile, make sure that your system administrator configures your Extension Mobility profile to include the intercom feature. If you want to... Then... Place an intercom call to a preconfigured intercom target Press (intercom target line) and, after you hear the intercom-alert tone, begin speaking. Place an intercom call to any intercom number Press (intercom line).
Advanced Call Handling Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call.
Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers. If you want to... Then... Answer a call that is ringing on another extension within your call pickup group 1. Do one of the following: – If the PickUp softkey or button is available, press it.
Advanced Call Handling • Pressing OPickUp or Other PickUp connects you to the call in the pickup group with the highest priority. • If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line, then press a Call PickUp softkey or button. for • If you use the BLF Pickup feature on your phone, see “Using BLF to Determine a Line State” section on page 50.
Tips • You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details. • Your system administrator can assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone 7970 or 7971 or on your Cisco Unified IP Phone 7914 Expansion Module. • You can dial directed call park numbers if you do not have Directed Call Park buttons on your phone.
Advanced Call Handling Understanding Shared Lines Remote-in-Use Icon The remote-in-use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears. Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration.
Single-button and Multi-touch Barge Your system administrator determines whether the barge feature on your phone (cBarge or Barge) operates as a single-button or multi-touch feature. • Single button barge allows you to press a line button to barge a call (SCCP phones only). • Multi-touch barge allows you to view call information before barging. Using Barge Features The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a shared line. If you want to... Then...
Advanced Call Handling Preventing Others from Viewing or Barging a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls. If you want to... Then... Prevent others from viewing or barging calls on a shared line 1. Press Private Allow others to view or barge calls on a shared line 1. Press Private . 2.
Using BLF to Determine a Line State Busy Lamp Field features (BLF) allow you to view the state of a phone line that is associated with a speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are monitoring. Your system administrator determines which BLF features are configured for your phone. If you want to... Then...
Advanced Call Handling Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls. Your phone can support these types of calls: • Authenticated call—The identities of all phones participating in the call have been verified. • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated.
Prioritizing Critical Calls (SCCP phones only) In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: • Precedence indicates the priority associated with a call.
Advanced Call Handling – Put the call on hold – Transfer the call – Add the call to a three-way conference – Answer the call using PickUp • MLPP overrides the Do Not Disturb (DND) feature. Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings.
Managing Business Calls Using a Single Phone Number With Mobile Connect and Mobile Voice Access installed, you can use your cellular phone to handle calls associated with your desktop phone number. A smartphone is a mobile phone with personal computer capabilities such as web browsing, email, address book, and calendar. If you want to... Then...
Advanced Call Handling If you want to... Then... Turn on Mobile Connect from your cellular phone 1. Dial your assigned Mobile Voice access number. 2. Enter your cellular phone number (if requested) and PIN. 3. Press 2 to enable Mobile Connect. 4. Choose whether to turn Mobile Connect on for all configured phones or just one: – All phones—Enter 2. – One phone—Enter 1 and enter the number you want to add as a remote destination, followed by #.
Using a Handset, Headset, and Speakerphone You can use your phone with a handset, headset, or speakerphone. If you want to... Then... Use the handset Lift it to go off-hook; replace it to go on-hook. The ringing line is automatically selected. Ask your system administrator about options to always select the primary line. Use a headset Press to toggle headset mode on and off. You can use a headset with all of the controls on your phone, including and .
Using a Handset, Headset, and Speakerphone If you want to... Then... Switch to the handset (from the speakerphone or headset) during a call Lift the handset (without pushing any buttons). Adjust the volume level for a call Press during a call or after invoking a dial tone. This action adjusts the volume for the handset, speakerphone, or headset, depending on which device is in use. Press Save to preserve the volume level for future calls.
Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone. If you want to... Then... Change the ring tone per line 1. Choose > User Preferences > Rings. 2. Choose a phone line or the default ring setting. 3.
Changing Phone Settings Customizing the Touchscreen You can adjust the characteristics of the touchscreen. If you want to... Then... Change the touchscreen brightness 1. Choose > User Preferences > Brightness. 2. To make adjustments, press Up, Down or . 3. Press Save, or press Cancel. Adjust the touchscreen to accommodate your viewing angle 1. Choose Change the background image 1. Choose > User Preferences > Viewing Angle. 2. To make adjustments, press Up, Down or . 3.
Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the . Directories button Using Call Logs Your phone maintains call logs. Call logs contain records of your missed, placed, and received calls. Your phone administrator determines whether missed calls are logged in your missed calls directory for a given line appearance on your phone. If you want to... Then...
Using Call Logs and Directories If you want to... Then... Dial from a call log (while connected to another call) 1. Choose > Missed Calls, Placed Calls, or Received Calls. 2. Highlight a call record. Note If the Details softkey appears, the call is the primary entry of a multiparty call. See the Tip section below. 3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete.
Directory Dialing Depending on configuration, your phone can provide corporate and personal directory features: • Corporate Directory—Corporate contacts that you can access on your phone. Your system administrator sets up and maintains your Corporate Directory. • Personal Directory—If available, personal contacts and associated speed-dial codes that you can configure and access from your phone and Cisco Unified CM User Options web pages.
Using Call Logs and Directories Using Personal Directory on Your Phone The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This section describes how to set up and use Personal Directory on your phone. Alternately, see the Using Personal Directory on the Web, page 67. If you want to... Then... Access Personal Directory (for PAB and Fast Dial codes) 1. Choose Search for a PAB entry 1. Access Personal Directory, then choose Personal Address Book.
If you want to... Then... Assign a Fast Dial code to a PAB entry 1. Search for a PAB entry. 2. Highlight the listing and press Select. 3. Press Fast Dial. 4. Highlight the number that you want to dial and press Select. 5. Highlight the Fast Dial code that you want to assign to the number and press Select. Add a new Fast Dial code (not using a PAB entry) 1. Choose > Personal Directory > Personal Fast Dials. 2. Press Fast Dial. 3. Highlight a Fast Dial code that is unassigned and press Select. 4.
Accessing Voice Messages Accessing Voice Messages To access voice messages, press the Messages button Note . Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message system. If you want to... Then... Set up and personalize your voice message service Press Check for your new voice messages Look for: and follow the voice instructions.
Using the Cisco Unified CM User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.
Using the Cisco Unified CM User Options Web Pages Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in. See Accessing Your User Options Web Pages, page 66.
If you want to... Then do this after you log in... Search for a PAB entry 1. Choose User Options > Personal Address Book. 2. Specify search information and click Find. Edit a PAB entry 1. Search for a PAB entry. 2. Click a name or nickname. 3. Edit the entry as needed and click Save. Delete a PAB entry 1. Search for a PAB entry. 2. Select one or more entries. 3. Click Delete Selected. Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages.
Using the Cisco Unified CM User Options Web Pages If you want to... Then do this after you log in... Assign a Fast Dial code to a phone number (without using a PAB entry) 1. Choose User Options > Fast Dials. 2. Click Add New. 3. Change the Fast Dial code, if desired. 4. Enter a phone number. 5. Click Save. Search for a Fast Dial entry 1. Choose User Options > Fast Dials. Edit a Fast Dial phone number 1. Choose User Options > Fast Dials. 2. Specify search information and click Find. 2.
Note For help using speed-dial features, see Speed Dialing, page 43. If you want to... Then do this after you log in... Set up speed-dial buttons 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Speed Dials. 4. Enter a number and label for a speed-dial button (programmable button) on your phone. 5. Click Save. Note Set up Abbreviated Dialing Your phone uses the ASCII Label field. 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu.
Using the Cisco Unified CM User Options Web Pages Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone. If you want to... Then do this after you log in... Subscribe to a service 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Phone Services. 4. Click Add New. 5.
If you want to... Then do this after you log in... Add a service to an available programmable phone button 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Service URL. Note If you do not see this option, ask your system administrator to configure a service URL button for your phone. 4. Choose a service from the Button Service drop-down list. 5. If you want to rename the service, edit the label fields.
Using the Cisco Unified CM User Options Web Pages Tip Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator. Controlling Line Settings on the Web Line settings affect a specific phone line (directory number) on your phone.
If you want to... Then do this after you log in... Change the audible voice message indicator setting per line 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu. 5. In the Audible Message Waiting Indicator area, choose from various settings.
Using the Cisco Unified CM User Options Web Pages Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your cellular and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your cellular phone. If you want to... Then do this after you log in...
If you want to... Then do this after you log in... Add a new remote destination 1. Choose User Options > Mobility Settings > Remote Destinations. 2. Select the device from the Name drop-down list box. 3. Click Remote Destinations. 4. Click Add New. 5. Enter the following information: – Name—Enter a name for the cellular (or other) phone. – Destination Number—Enter your cellular phone number.
Using the Cisco Unified CM User Options Web Pages Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you. If you want to... Then... Use WebDialer with your User Options directory 1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 66. 2. Choose User Options > Directory and search for a coworker. 3.
If you want to... Then... Log out of WebDialer Click the logout icon in the Make Call or Hang Up page. Set up, view, or change WebDialer preferences Access the Make Call page. The Make Call page appears the first time that you use WebDialer (after you click the number that you want to dial.) The Make Call page contains the following options: • Preferred language—Determines the language used for WebDialer settings and prompts.
Understanding Additional Configuration Options Understanding Additional Configuration Options Your system administrator can configure your phone to use specific softkey and button templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment.
If you... Then... For more information... Share phones or office space with coworkers Consider using: Ask your system administrator about these features and see the: • Call Park to store and retrieve calls without using the transfer feature. • Call Pickup to answer calls ringing on another phone. • A shared line to view or join coworkers’ calls. • Advanced Call Handling, page 43. • Using a Shared Line, page 46. • Using Cisco Extension Mobility, page 53.
Troubleshooting Your Phone Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom Explanation You cannot hear a dial tone or complete a call One or more of the following factors might apply: • You must log into the Extension Mobility service.
Symptom Explanation You are disconnected from a call that you joined using Barge You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. CallBack fails The other party might have call forwarding enabled. Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. If you are asked to... Then...
Cisco One-Year Limited Hardware Warranty Terms Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.
-84 OL-16993-01
Index A call logs dialing from a URL entry in 61 Abbreviated Dialing 43, 69 erasing 60 Address Book Synchronization Tool 69 viewing and dialing from 60 answering calls 29 call overview mode 33 ASCII label field support 70 call park 45 audio, quality of 14 call pickup 44 authenticated calls 51 call waiting 29 Auto Dial 25 CallBack 26 AutoAnswer 57 caller ID 21 call-handling advanced 43 B basic 25 barge calls and privacy 49 answering 29 and shared lines 47 barging 47 using 47 blockin
muting 32 removing participants from 41 parking 45 security-level for 41 placing 25, 26 types of 37 prevent barging of 49 viewing participants for 41 prioritizing 52 connected 20 redirecting while ringing 44 corporate directory reporting problems with 82 using from web page 77 secure 51 using on phone 60, 62 storing and retrieving 45 transferring 34 using DND 36 viewing 20, 33 D Details softkey, viewing multiparty calls with 60, 61 Cisco Extension Mobility 53 Cisco Unified Communications M
answering calls with 29 F answering calls with wireless 29 FAC 27, 81 button for 18 Fast Dials hanging up with 30 using on phone 63 placing calls with 25 Fast Dials, configuring from web page 68 feature buttons using 56 headset performance, general 14 directories 17 help button 18, 33 display of 22 help, using 23 help 18 hold messages 17 and switching calls 32 services 18 and transferring 34 settings 18 using 31 feature menus 22 hookswitch clip, removing 13 feature tabs 20 Hunt grou
line buttons 17 multiple calls, handling 32 lines mute button 18 and call forwarding 35, 73 mute, using 32 and call states 19 and using BLF 50 buttons for 17 N description of 18 navigation button 18 icons for 19 network configuration data, locating 81 number of calls supported on 18, 79 ring patterns for 73 ring tones for 58 O shared 46 on-hook dialing 25 switching between 32 online help, using 23 text label for 73 viewing 20 voice message indicator setting for 73 logging out of hunt group
placed calls, records of 60 secure conferences 41 placing calls, options for 25, 26 security, for calls 51 pre-dial 25 services button 18 prioritizing calls 52 services, subscribing to 71 privacy settings button 18 and shared lines 47 settings, customizing 58 using 49 shared lines programmable buttons and remote-in-use icon 47 description of 17 description of 46 labels for 20 with barge 47 with privacy 49 Q QRT 82 Quality Reporting Tool 82 sleep mode, waking touchscreen from 21 softkey
for handset, headset or speakerphone 57 T for phone ringer 58 tabs, on touchscreen 20 volume button 18 TABSynch 69 TAPS 14 Tool for Auto-Registered Phones Support 14 touchscreen adjusting contrast 59 changing language 59 cleaning 21 disabling/enabling 21 features of 20 illumination setting 59 sleep mode 21 transferring, options for 34 W warnings, safety 10 web-based services configuring 66 see also User Options web pages WebDialer 77 whisper 20 wideband headset 56 troubleshooting general 81 see also Q
Europe Headquarters Cisco Systems International BV Haarlerbergpark Haarlerbergweg 13-19 1101 CH Amsterdam The Netherlands www-europe.cisco.com Tel: 31 0 800 020 0791 Fax: 31 0 20 357 1100 Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices. Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.
