Phone Guide Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3) INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Common Phone Tasks Softkey Definitions View online help on the phone Press AbbrDial Dial using a speed dial index number Place a call Go-off hook before or after dialing a number. Answer Answer a call Back Return to the previous Help topic Redial a number Press Redial. Or press the Navigation button while on-hook to see your Placed Calls log.
HLog Prevent hunt group calls from ringing on your phone by logging out of hunt groups Phone Screen Icons Line and Call States iDivert Send a call to your voice messaging system Call Forwarding enabled Join Join several calls already on a single line to create a conference Call on hold MeetMe Host a Meet-Me conference call more Display additional softkeys New Call Make a new call OPickUp Answer a call ringing in an associated group Park Store a call using Call Park PickUp Answer a call i
Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 More Information about Customizing Your Phone on the Web 2 Safety and Performance Information 2 Accessibility Features 12 Connecting Your Phone 13 An Overview of Your Phone 16 Understanding Buttons and Hardware 16 Understanding Touchscreen Features 19 Choosing Touchscreen Items 20 Cleaning and Maintaining the Touchscreen 20 Understanding Feature Buttons and Menus
Switching Between Multiple Calls 27 Viewing Multiple Calls 28 Transferring Calls 29 Forwarding All Calls to Another Number 30 Making Conference Calls 31 Understanding Types of Conference Calls 31 Starting and Joining a Standard Conference 31 Starting or Joining a Meet-Me Conference Call 33 Advanced Call Handling 34 Speed Dialing 34 Picking Up a Redirected Call on Your Phone 35 Using a Shared Line 36 Understanding Shared Lines 36 Adding Yourself to a Shared-Line Call 36 Preventing Others from Viewing or Barg
Accessing Voice Messages 51 Accessing Your User Options Web Pages 52 Logging In to the User Options Web Pages 52 Subscribing to Phone Services 53 Understanding Additional Configuration Options 54 Troubleshooting Your Phone 56 General Troubleshooting 56 Viewing Phone Administration Data 57 Using the Quality Reporting Tool 57 Cisco One-Year Limited Hardware Warranty Terms 58 Index 61 Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.
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Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities or refer to the table below for pointers to commonly used sections. If you want to... Then... Explore your phone on your own Press Review safety information See Safety and Performance Information, page 2. Connect your phone See Connecting Your Phone, page 13. on the phone when you need assistance.
Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.
Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device.
Attention IMPORTANTES INFORMATIONS DE SÉCURITÉ Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents.
Advarsel VIKTIGE SIKKERHETSINSTRUKSJONER Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten.
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Aviso INSTRUÇÕES IMPORTANTES DE SEGURANÇA Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes. Use o número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositivo.
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Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.
Warning Read the installation instructions before you connect the system to its power source. Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Warning Do not work on the system or connect or disconnect cables during periods of lightning activity.
Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables. Caution Inline power circuits provide current through the communication cable. Use the Cisco provided cable or a minimum 24 AWG communication cable.
Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur.
Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the to the graphic and table below to connect your phone.
1. Your phone may show 10/100/1000. Adjusting the Footstand To change the angle of the phone base, adjust the footstand while pressing the footstand button. Adjusting the Handset Rest When you connect your phone, you can adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions. 2 3 77354 1 1 Set the handset aside and pull the square plastic tab from the handset rest. 2 Rotate the tab 180 degrees.
Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network. In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users.
An Overview of Your Phone Your Cisco Unified IP Phone 7970 Series is a full-feature telephone that provides voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your Cisco Unified IP Phone 7970 Series can provide enhanced productivity features that extend your call-handling capabilities.
1 Item Description For more information, see...
8 Services button Opens/closes the Services menu. Accessing Your User Options Web Pages, page 52 9 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). Using a Handset, Headset, and Speakerphone, page 44 10 Speaker button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. Using a Handset, Headset, and Speakerphone, page 44 11 Mute button Toggles the Mute feature on or off.
Understanding Touchscreen Features This is what your main touchscreen might look like with active calls and several feature menus open. 1 Primary phone Displays the phone number (directory number) for your primary phone line. line 2 Programmable Programmable buttons can serve as phone line buttons, speed-dial buttons, button phone service buttons or phone feature buttons. Icons and labels indicate how indicators these buttons are configured.
Choosing Touchscreen Items There are three ways to choose items on your phone’s touchscreen. To choose a touchscreen item... By touch Do this... Press (or tap) touch-sensitive items on the touchscreen with your fingertip. Use only your fingertip to press the touchscreen, as using any other objects could damage the display. Be aware that pressing a phone number can cause the phone to dial the number. By item number Press the corresponding number on your keypad.
Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. If you want to... Then... Open or close a feature menu Press a feature button: Messages Services Help Directories Settings Scroll through a list or menu Press the Navigation button. Go back one level in a feature menu Press Exit. Pressing Exit from the top level of a menu closes the menu. Switch between open feature menus Press a feature tab on your touchscreen.
Understanding Lines vs. Calls To avoid confusion about lines and calls, refer to these descriptions: • Lines—Each corresponds to a directory number that others can use to call you. Your phone can support up to eight lines. To see your phone lines, look at the right side of your touchscreen. You have as many lines as you have directory numbers and phone line icons: . • Calls—Each line can support multiple calls.
Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, see... If you want to... Then... Place a call using the handset Pick up the handset and enter a number.
Placing a Call—Additional Options You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options. If you want to... Then... For more information, see... Place a call while another call is active (using a different line) 1. Press for a new line. The first call is automatically placed on hold. Using Hold and Resume, page 26 2. Enter a number.
If you want to... Then... For more information, see... Place a call using a billing or tracking code 1. Dial a number. Your system administrator Place a call using your Extension Mobility profile Log in to the Extension Mobility service on a phone. 2. After the tone, enter a client matter code (CMC) or a forced authorization code (FAC).
Ending a Call To end a call, simply hang up. Here are some more details. If you want to... Then... Hang up while using the handset Return the handset to its cradle. Or press EndCall. Hang up while using a headset Press . Or, to keep headset mode active, press EndCall. Hang up while using the speakerphone Press or EndCall. Hang up one call, but preserve another Press EndCall. If necessary, remove the call from hold first. call on the same line Using Hold and Resume You can hold and resume calls.
Tips • Engaging the Hold feature typically generates music or a beeping tone. • If you receive an alert for an incoming call and a reverting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call. Your phone administrator can change this focus priority setting. • If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line.
Viewing Multiple Calls Understanding how multiple calls are displayed on your phone can help you organize your call-handling efforts. In standard viewing mode, your phone displays calls as follows for the highlighted line: • Calls with the highest precedence and longest duration display at the top of the list. • Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped near the top, and calls on hold are grouped last.
Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... Transfer a call without talking to the transfer recipient 1. From an active call, press Transfer. 2. Enter the target number. 3. Press Transfer again to complete the transfer or EndCall to cancel.
Forwarding All Calls to Another Number You can use Call Forward All to redirect incoming calls from your phone to another number. If you want to... Then... Set up call forwarding on your Press CFwdALL and enter a target phone number. primary line Cancel call forwarding on your primary line Press CFwdALL. Verify that call forwarding is enabled on your primary line Look for: • The call forward icon above the primary phone number: . • The call forward target number in the status line.
Making Conference Calls Your Cisco Unified IP Phone allows you to combine three or more separate calls into one conversation, creating a conference call. Understanding Types of Conference Calls There are two types of conference calls: Standard (ad hoc) and Meet-Me. Standard Conference Calls You can create a standard conference in different ways, depending on your needs and the softkeys available on your phone: • Confrn—Use this softkey to establish a standard conference by calling each participant.
If you want to... Then... • Create a conference by calling participants 1. From a connected call, press Confrn. (You may need to press the more softkey to see Confrn.) • Add new participants to an existing conference 2. Enter the participant’s phone number. 3. Wait for the call to connect. 4. Press Confrn again to add the participant to your call. 5. Repeat to add additional participants. Check with your system administrator to see if non-initiators of a conference can add or remove participants.
If you want to... Then... End your participation in a conference Hang up or press EndCall. Join together two standard conferences on the same line Use the Join or DirTrfr softkeys. Check with your system administrator to see if this feature is available to you. Tips • Calls must be on the same line before you can add them to a conference. If calls are on different lines, transfer them to a single line before using Confrn or Join.
Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call.
Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers. If you want to... Then... Answer a call that is ringing on another extension within your call pickup group 1. Do one of the following: • If the PickUp softkey is available, press it. • If the PickUp softkey is not available, go off-hook to display it, then press PickUp.
Using a Shared Line Your system administrator might ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with co-workers • Handle calls on behalf of a manager Understanding Shared Lines Remote-in-Use Icon The remote-in-use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears.
If you want to... Then... Add yourself to a call on a shared line using the Barge softkey 1. Highlight a remote-in-use call. Add yourself to a call on a shared line using the cBarge softkey 1. Highlight a remote-in-use call. 2. Press Barge. (You may need to press the more softkey to display Barge.) Other parties hear a beep tone announcing your presence. 2. Press cBarge. (You may need to press the more softkey to display cBarge.
Tips • If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual. • The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers will not be able to view or barge calls on any of your shared lines. • When you place a call on hold, the calling name and number (caller ID) displays on the shared line appearance even if Privacy is enabled.
Storing and Retrieving Parked Calls You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified CallManager system (for example, a phone at a co-worker’s desk or in a conference room). You can park a call by using these methods: • Call Park—Use the Park softkey to store the call. Your phone displays the call park number where the system stored your call. You must record this number and then use the same number to retrieve the call.
Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls. Your phone is capable of supporting these types of calls: • Authenticated call—The identities of all phones participating in the call have been verified. • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated.
Prioritizing Critical Calls In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: • Precedence indicates the priority associated with a call.
• An MLPP-enabled call retains its priority and preemptive status when you: – Put the call on hold – Transfer the call – Add the call to a three-way conference – Answer the call using PickUp Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings.
Logging Out of Hunt Groups If your organization receives a large number of incoming calls, you might be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone. When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups.
Using a Handset, Headset, and Speakerphone You can use your phone with a handset, headset, or speakerphone. If you want to... Then... Use the handset Lift it to go off-hook; replace it to go on-hook. Use a headset Press to toggle headset mode on and off. If you use AutoAnswer, see Using AutoAnswer, page 45 for exceptions. You can use the headset in conjunction with all of the controls on your phone, including and . Use the speakerphone Press to toggle speakerphone mode on or off.
Using AutoAnswer When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You might use AutoAnswer if you receive a high volume of incoming calls. If you... Then... Use AutoAnswer with a headset Keep headset mode active (in other words, keep when you are not on a call. illuminated), even To keep headset mode active, do the following: • Press EndCall to hang up.
Using Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone. If you want to... Then... Change the ring tone per line 1. Choose > User Preferences > Rings. 2. Choose a phone line or the default ring setting. 3.
Customizing the Touchscreen You can adjust the characteristics of the touchscreen. If you want to... Then... Change the touchscreen brightness 1. Choose > User Preferences > Brightness. 2. To make adjustments, press Up, Down or . 3. Press Save, or press Cancel. Adjust the touchscreen to accommodate your viewing angle Change the background image 1. Choose > User Preferences > Viewing Angle. 2. To make adjustments, press Up, Down or . 3. Press Save, or press Cancel. 1.
Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the Directories button . Using Call Logs Your phone maintains call logs. Call logs contain records of your missed, placed, and received calls. If you want to... Then... View your call logs Choose > Missed Calls, Placed Calls, or Received Calls. Each stores up to 100 records. Display details for a single call record 1. Choose > Missed Calls, Placed Calls, or Received Calls. 2.
If you want to... Then... Dial from a call log (while not on another call) 1. Choose > Missed Calls, Placed Calls, or Received Calls. 2. Highlight a call record. 3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete thenumber, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.) 4. Go off-hook to place the call. Dial from a call log (while connected to another call) 1.
Using Corporate Directory on Your Phone Depending on configuration, your phone can provide access to a corporate directory which you can use to place calls to coworkers. Corporate Directory is set up and maintained by your system administrator. If you want to... Then... Dial from a corporate directory (while not on another call) 1. Choose Dial from a corporate directory (while connected to another call) 1. Choose > Corporate Directory (exact name can vary). 2.
Accessing Voice Messages To access voice messages, use the Messages button Note . Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service. If you want to... Then... Set up and personalize your voice message service Press See if you have a new voice message Look for: and follow the voice instructions.
Accessing Your User Options Web Pages Because your Cisco Unified IP Phone is a network device, it can share information with other network devices in your company, including your computer and web-based services accessible using a web browser on your computer. You can establish phone services, and control settings and features from your computer using the Cisco Unified CallManager User Options web pages. Once you configure features and services on the web pages, you can access them on your phone.
Subscribing to Phone Services Before you can access subscription phone services on your phone, you need to subscribe to them by using your computer to access the User Options web pages. (See Logging In to the User Options Web Pages, page 52 for help logging in.
Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment. Note You can locate Phone Guides and other documents listed in this table on the web: http://www.cisco.
If you... Then... For more information... Share phones or office space with co-workers Consider using: Ask your system administrator about these features and see: • Call Park to store and retrieve calls without using the transfer feature. • Call Pickup to answer calls ringing on another phone. • A shared line to view or join co-workers’ calls.
Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom Explanation You cannot hear a dial tone or complete a call One or more of the following factors might apply: • You must log into the Extension Mobility service.
Symptom Explanation You are disconnected from a call that you joined using Barge You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. Cisco CallBack fails The other party might have call forwarding enabled. Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. If you are asked to... Then...
Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com. 1. Launch your browser, and go to this URL: http://www.cisco.
Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location. Cisco reserves the right to refund the purchase price as its exclusive warranty remedy. To Receive a Return Materials Authorization (RMA) Number Contact the company from whom you purchased the product.
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Index A caller ID 19 call-handling, advanced 34 abbreviated dialing 34 call-handling, basic 23 answering calls 25 calls authenticated calls 40 answering 25 Auto Dial 23 compared to lines 22 AutoAnswer 45 conference features for 31 ending 26 forwarding 30 B handling multiple 27 barge holding and resuming 26 and privacy 38 icons for 22 and shared lines 36 maximum per line 22 using 36 multiple parties on 31 buttons, identifying 16 muting 27 parking 39 C placing 23, 24 prioritizing 41 c
Cisco Unified IP Phone adjusting height of 14 ending a call, options for 26 Extension Mobility connecting 13 log in 42 documentation for 2 log out 42 feature configuration for 22, 54 extension numbers, viewing 19 illustration of 16 online help for 21 registering 14 securing handset rest 14 F Fast Dial service troubleshooting 56 configuring 34 web-based services for 52 dialing with 25 conference calls Meet-Me 31, 33 standard 31 subscribing to 53 feature buttons directories 17 conference joini
light strip 18 viewing 19 securing in cradle 14 using 44 hanging up, options for 26 headset M Malicious Call Identification (MCID) 40 answering calls with 25 Meet-Me conferences 31, 33 button for 18 menus, using 21 hanging up with 26 messages placing calls with 23 indicator for 46, 51 using 44 listening to 51 headset performance, general 14 messages button 17 help button 17, 28 missed calls, records of 48 help, using 21 MLPP, using 41 hold and switching calls 27 Multilevel Precedence an
volume for 46 P Personal Address Book (PAB) dialing from 25 subscribing to 53 phone lines buttons for 17 description of 22 viewing 19 phone tab 19 placed calls, records of 48 placing calls, options for 23, 24 pre-dial 23 prioritizing calls 41 privacy and shared lines 36 using 38 programmable buttons description of 17 labels for 19 S safety, warnings 2 secure calls 40 services button 18 services, subscribing to 53 settings button 17 settings, customizing 46 shared lines and remote-in-use icon 36 descriptio
switching calls 27 T TAPS 14 Tool for Auto-Registered Phones Support 14 touchscreen adjusting contrast 47 changing language 47 cleaning 20 disabling/enabling 20 features of 19 sleep mode 20 transferring, options for 29 troubleshooting 56 U User Options web pages accessing 52 and phone services 53 V voice message indicator 51 voice message service 51 volume button 18 W warnings, safety 2 WebDialer 24 Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.
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Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 European Headquarters Cisco Systems International BV Haarlerbergpark Haarlerbergweg 13-19 1101 CH Amsterdam The Netherlands www-europe.cisco.com Tel: 31 0 20 357 1000 Fax: 31 0 20 357 1100 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.
