Cisco Wireless IP Phone 8821 and 8821EX User Guide First Published: January 15, 2016 Last Modified: April 11, 2016 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
CONTENTS CHAPTER 1 Your Phone 1 The Cisco Wireless IP Phone 8821 and 8821EX 1 Getting Started 3 Turn On Your Phone 3 Sign In to Your Phone 3 Turn Off Your Phone 4 Lock the Phone Keypad 4 Unlock the Phone Keypad 4 Self Care Portal 5 Speed-Dial Numbers 6 Buttons and Hardware 7 Navigation 11 Phone Screen Features 11 Clean the Phone Screen 11 Differences Between Phone Calls and Lines 11 Out-of-Range Alerts 12 Phone Batteries 12 Bluetooth and Your Phone 12 Additional Help and Information 13 Cisco One-Year Limi
Contents Charge the Battery with the AC Power Supply 18 Charge the Battery with the USB Cable and a USB Port on Your PC 19 Phone Configuration 20 Add the Phone to the Wi-Fi Network 20 Connect the Phone to the Cisco Unified Communications Manager 21 Set the Username and Password 22 CHAPTER 3 Calls 23 Access the Phone App 23 Make Calls 24 Make a Call 24 Make an Emergency Call 24 Make a Call with a Headset 24 Make a Call with the Speakerphone 25 Make a Call with a Phone or Video Address 25 Redial a Number 2
Contents End a Call 32 Mute Your Audio 32 Hold Calls 32 Put a Call on Hold 32 Answer a Call Left on Hold for Too Long 32 Swap Between Active and Held Calls 33 Call Park 33 Place a Call on Hold with Call Park 33 Retrieve a Call on Hold with Call Park 34 Forward Calls From Your Phone 34 Turn Off Call Forward From Your Phone 35 Transfer a Call to Another Person 35 Conference Calls and Meetings 35 Add Another Person to a Call 35 View and Remove Conference Participants 36 Scheduled Conference Calls (Meet Me) 36
Contents Access the Contacts App 43 Corporate Directory 43 Search and Dial a Contact from the Corporate Directory 44 Find Contact Information for a Coworker from Your Phone 44 Personal Directory 44 Sign In and Out of a Personal Directory 44 Search for a Contact in Your Personal Directory 45 Add a New Contact to Your Personal Directory 45 Find Contact Information for a Personal Directory Contact from Your Phone 46 Edit a Contact in Your Personal Directory 46 Call a Contact from Your Personal Directory 46 Re
Contents Clear the Missed Calls List 54 Recents Calls List 54 View Your Recent Calls 54 Find Details About a Recent Call 55 Return a Recent Call from Recents 55 Create a New Local Contact from a Recents Call Record 55 Delete a Call Record 56 Clear the Recent Calls List 56 CHAPTER 6 Applications 57 Apps and the Application Button 57 Use the Push to Talk Application 57 CHAPTER 7 Settings 59 Access the Settings App 59 Access Phone Settings 59 Make the Phone Vibrate for an Incoming Call 60 Select Where You
Contents Set the Date Format 66 Access Wi-Fi Settings 66 Access Bluetooth Settings 67 Turn On Bluetooth 67 Add a New Bluetooth Device 67 Connect a Bluetooth Device 68 Rename a Bluetooth Device 68 Disconnect Bluetooth Device 69 Delete a Bluetooth Device 69 Access Admin Settings 69 Adjust the Volume in a Call 70 Adjust the Ringtone Volume 70 CHAPTER 8 Accessories 71 Supported Accessories 71 Headsets 71 Standard Headsets 72 Bluetooth Headsets 72 Cisco Wireless IP Phone 8821 Desktop Charger 72 Set Up the Des
Contents WLAN Diagnostics Fields 80 Get a List of Neighbors 82 Neighbor List Fields 82 CHAPTER 10 Product Safety and Security 85 Safety and Performance Information 85 Safety Guidelines 86 Battery Safety Notices 86 Hazardous Environments 88 Power Outage 88 Regulatory Domains 88 Health-Care Environments 88 External Devices Usage 88 Phone Behavior During Times of Network Congestion 89 SAR 89 Compliance Statements 90 Compliance Statements for the European Union 90 CE Marking 90 RF Exposure Statement for the
Contents Cisco Product Security Overview 95 Important Online Information 95 Cisco Wireless IP Phone 8821 and 8821EX User Guide x
CHAPTER 1 Your Phone • The Cisco Wireless IP Phone 8821 and 8821EX, page 1 • Getting Started, page 3 • Self Care Portal, page 5 • Buttons and Hardware, page 7 • Additional Help and Information, page 13 The Cisco Wireless IP Phone 8821 and 8821EX The Cisco Wireless IP Phone 8821 and 8821EX are 802.11 dual-band wireless devices that provide comprehensive voice communications in conjunction with Cisco Unified Communications Manager and with Cisco Aironet 802.11b/g and Cisco Aironet 802.
Your Phone The Cisco Wireless IP Phone 8821 and 8821EX Figure 1: Cisco Wireless IP Phone 8821 and 8821EX These phones, like other network devices, must be configured and managed. The phones support G.711, G.722, G.729a, G.729ab, MP3, WAV, iLBC, iSAC, OPUS, and AMR WB codecs. The phones also support uncompressed wideband (16 bits, 16 kHz) audio. The phones are hearing aid compatible (HAC) but do not have any TTY features. They have a centered “dot” or “nib” on the 5 key that is a tactile identifier.
Your Phone Getting Started • Use of Bluetooth wireless headsets, including certain hands-free call features • Wireless access to your phone number and the corporate directory • A local phone book that can store up to 200 contacts and speed-dial hot keys that can be assigned to phone book contacts • Access to network data, XML applications, and web-based services • Online customizing of phone features and services from your Self Care portal Related Topics Hazardous Environments, on page 88 Getting Started
Your Phone Turn Off Your Phone Procedure Step 1 Step 2 Step 3 Enter your user ID. Enter your password. Press
Your Phone Self Care Portal Procedure Step 1 Step 2 Press Unlock. Press Zero (0) . Self Care Portal You can customize some phone settings with the Self Care portal web site, which you access from your computer. Your administrator gives you the Self Care portal URL, your user ID, and password. In the Self Care portal, you can control features, line settings, and phone services for your phone. • Phone features include speed dial, do not disturb, and your personal address book.
Your Phone Speed-Dial Numbers Speed-Dial Numbers When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number, the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial 9 to get an outside line, you put the number 9 and then the number you want to dial. You can also add other dialed digits to the number.
Your Phone Buttons and Hardware Related Topics Calls That Require a Billing Code or Authorization Code, on page 28 Buttons and Hardware Your wireless phone has many buttons and hardware features that you will use regularly. Use the following figure and table to identify the important button and hardware features. The figure shows the Cisco Wireless IP Phone 8821, but the Cisco Wireless IP Phone 8821EX is similar in appearance. The table describes the functions of the keys on the phones.
Your Phone Buttons and Hardware Item Name or Grouping Description 1 Indicator light—Use the light to identify states: Indicator light (LED) Headset port • Solid red—the phone is connected to the AC power source and battery is charging. • Solid green—the phone is connected to the AC power source and battery is fully charged. • Fast blinking red—There is an incoming call. Phone can be charging or fully charged. • Slow blinking red—There is a voice message.
Your Phone Buttons and Hardware Item Name or Grouping Description 3 Softkeys Softkey buttons Navigation cluster Call control buttons • The More softkey accesses a list of menus or functions. • The softkey can activate the option displayed on the screen.
Your Phone Buttons and Hardware Item Name or Grouping Description 4 Dial numbers, enter letters, and choose menu items by number. Keypad One (1) • Enter “1” when you dial a number. • Access voice mail. • Enter these special text characters: ! @ < > $ % ^ & Asterisk (*) • Before you enter an international phone number, press and hold for a few seconds to add the plus (+) symbol to the phone number. • Enter these special text characters: * + - / = \ : ; Zero (0) • Enter “0” when you dial a number.
Your Phone Navigation Navigation You use the outer ring of the Navigation cluster to scroll through menus. You use the inner Select button of the Navigation cluster to select menu items. Each item in a menu has an index number. You can enter the index number with the keypad to select the menu item. Phone Screen Features The phone screen shows information about your phone such as directory number, active call and line status, softkeys, speed dials, and placed calls.
Your Phone Out-of-Range Alerts Calls Each line can support multiple calls, typically up to four calls. Your phone can support up to 24 connected calls, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold. Here is an example: If you have two lines and each line supports four calls, then you could have up to eight connected calls at one time.
Your Phone Additional Help and Information Related Topics Bluetooth Headsets, on page 72 Access Bluetooth Settings, on page 67 Additional Help and Information If you have questions about the functions available on your phone, you should contact your administrator. The Cisco web site (http://www.cisco.com) contains more information about the phones and call control systems. • For quick start guides, accessory guides, and end-user guides in English, follow this link: http://www.cisco.
Your Phone Battery Warranty Cisco Wireless IP Phone 8821 and 8821EX User Guide 14
CHAPTER 2 Phone Setup • Phone Hardware Installation, page 15 • Phone Configuration, page 20 Phone Hardware Installation Before you can use your phone, you must install and charge the battery. The battery may already be installed in your phone, or you may have to install it yourself. You must read the safety information in Product Safety and Security, on page 85 before you use, install, or charge the phone. The battery may already be charged using one of the supported charging methods.
Phone Setup Install the Phone Battery a) Push the locking catch to the left to release the cover. b) Lift and remove the cover of the battery compartment. Step 2 Install the battery. a) Align the battery to the bottom of the battery compartment. Make sure that the metal contacts on the phone and battery face each other. b) Press the battery into the battery compartment until it locks in place. Make sure that it is flat in the compartment. Step 3 Replace the cover to the battery compartment.
Phone Setup Phone Battery Charging a) Align the tabs at the bottom of the cover into the notches on the phone. b) Press the cover firmly against the phone until it clicks in place. Phone Battery Charging You can charge the battery using any of the following options: • USB cable—You can charge the phone with an AC power adapter or your computer. • Desktop charger—You can use the phone and charge it at the same time. • Multicharger—You can charge several phones at the same time.
Phone Setup Phone Battery Charging Prepare the Power Adapter The power adapter for your phone is compact. Before you use the power adapter, you have to unfold the prongs. After you use the adapter, you can fold in the prongs. The power adapter for your region may also require an additional clip to allow the adapter to be plugged into the electrical outlet. Procedure Step 1 Catch the edge of a prong with your finger and pull the prong up until it clicks into position.
Phone Setup Phone Battery Charging The wide connector on the USB cable connects to the phone using magnets to hold it secure. It has pins that you need to align correctly. If you hold the phone so that the screen is towards you, the battery icon on the connector is visible. Before You Begin You need the USB power cable supplied with your phone. You need to prepare the power adapter for use as described in Prepare the Power Adapter, on page 18.
Phone Setup Phone Configuration Procedure Step 1 Step 2 Connect the long connecter of the USB cable to the bottom of the phone with the pins aligned. Plug the other end into the USB port in the computer. Phone Configuration Phone configuration uses one of these methods: • Your administrator sets up the phone. When this happens, you don't need to do any configuration. Your administrator may lock your access to the configuration menus.
Phone Setup Connect the Phone to the Cisco Unified Communications Manager • PIN or passkey for the selected security type Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Access the Settings app. Select Wi-Fi. Select a profile. Select WLAN configuration. Select the SSID field. Enter the SSID for your wireless network. Press More and select Set. Select Security Mode and set the required security type. If security is set to WEP, do the following steps: a) Select WEP key.
Phone Setup Set the Username and Password Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Access the Settings app. Select Wi-Fi. Select a profile. Select Network configuration > IPv4 Select Alternate TFTP and set to On. Select TFTP Server 1 and enter the TFTP IP address for the Cisco Unified Communications Manager. and select Set. Press More In the Trust list window, press More and select Erase. Exit to the home screen.
CHAPTER 3 Calls • Access the Phone App, page 23 • Make Calls, page 24 • Answer Calls, page 28 • End a Call, page 32 • Mute Your Audio, page 32 • Hold Calls, page 32 • Forward Calls From Your Phone, page 34 • Transfer a Call to Another Person, page 35 • Conference Calls and Meetings, page 35 • Intercom Calls, page 37 • Supervise and Record Calls, page 38 • Prioritized Calls, page 39 • Multiple Lines, page 41 Access the Phone App We make it easy for you to make and receive calls with the Phone app.
Calls Make Calls Make Calls Your Cisco Wireless IP Phone works just like a regular phone. But we make it easier for you to make calls. Make a Call You can easily make a call from the home screen or from the Phone app. Procedure Step 1 Step 2 Enter a phone number. Press Answer/Send . Make an Emergency Call You can make an emergency call from your phone, even if you are not signed in.
Calls Make a Call with the Speakerphone Procedure Step 1 Step 2 Step 3 Step 4 Access the Phone app. (Optional) Select a line. Enter a phone number. Press Answer/Send . Related Topics Headsets, on page 71 Make a Call with the Speakerphone You can make a call with the speakerphone built into the phone. When your phone is in the desktop charger, you use the speakerphone built into the charger. Procedure Step 1 Step 2 Step 3 Step 4 Press and hold to activate the speaker. Dial the phone number.
Calls Redial a Number Procedure Step 1 Step 2 Step 3 Access the Phone app. (Optional) Select a line. Step 4 and select ABC, and you’ll be able to enter text using the keypad. Press More Press a number on the keypad to see the available options, and then press the number again to move through the choices. For example, press the number 1 three times to enter the @ symbol. Step 5 Press Answer/Send .
Calls Speed Dial Before You Begin You must set up a favorite (a frequently-dialed number) in your Favorites list in the Contacts app. Procedure Step 1 Step 2 Step 3 Step 4 Access the Phone app. (Optional) Select a line. Press More and select Favorites. Select an entry and press Call. Related Topics Favorites, on page 49 Speed Dial Dial an International Number You can dial international calls when you prefix the phone number with a plus (+) sign.
Calls Calls That Require a Billing Code or Authorization Code Step 2 Step 3 Press Exit. When you see the message that the person is available or hear the special ring tone, press Call. Calls That Require a Billing Code or Authorization Code Your administrator may require that you enter a billing code or authorization code (or both codes) after you dial a phone number. The billing code, called a Client Matter Code, is used for accounting or billing purposes.
Calls Decline a Call Procedure Step 1 Step 2 Press Answer or Answer/Send . (Optional) If you have more than one call waiting, select an incoming call. Decline a Call When you get an incoming call that you don't want to answer, you can decline the call, which sends the call to voicemail. Procedure Press Decline or Power/End Call . Ignore a Call When you get an incoming call that you don't want to answer, you can ignore the call. The call shows up in your call list.
Calls Answer a Coworker's Phone (Call Pickup) Related Topics Control the Phone Ringer for a Single Incoming Call, on page 31 Answer a Coworker's Phone (Call Pickup) If you share call handling tasks with your coworkers, you can answer a call that is ringing on a coworker’s phone. First, your administrator has to assign you to at least one call group. Answer a Call Within Your Group (Pickup) You can answer a call that rings on another phone within your call pickup group.
Calls Trace a Suspicious Call Procedure Step 1 Step 2 Step 3 Step 4 Access the Phone app. (Optional) Select a line. and select Other pickup. Press More Press Answer. Trace a Suspicious Call If you receive unwanted or harassing calls, use malicious call identification (MCID) to alert your administrator. Your phone sends a silent notification message to your administrator with information about the call. Procedure Step 1 Step 2 Press More End the call. and select Report caller.
Calls End a Call End a Call Procedure Do one of the following actions: • From the Phone app, press More • Press Power/End Call and select End call. . Mute Your Audio You can mute the phone so that you can hear the other caller but they cannot hear you. The Mute button is located below the Volume key on the side of the phone. Procedure Step 1 Step 2 Press Mute . Press Mute again to turn mute off. Hold Calls You can put an active call on hold and then resume the call when you're ready.
Calls Swap Between Active and Held Calls • Flashing message indicator on the handset • Visual notification on the phone screen Procedure Press Answer to resume the held call. Swap Between Active and Held Calls When you are on a call, you can access a held call. The phone places the original call on hold. Procedure Step 1 Step 2 Step 3 Step 4 Access the Phone app. Press the right Navigation key. Select the held call. Press Resume. Call Park You can use your phone to park (temporarily store) a call.
Calls Forward Calls From Your Phone Procedure Step 1 Step 2 Access the Phone app. and select Park. Press More The phone displays the call park extension. Retrieve a Call on Hold with Call Park You can pick up a parked call from anywhere in your network. Before You Begin You need the call park extension. Procedure Step 1 Step 2 Step 3 Access the Phone app. (Optional) Select a line. Dial the call park extension.
Calls Turn Off Call Forward From Your Phone Turn Off Call Forward From Your Phone Procedure Step 1 Step 2 Step 3 Access the Phone app. (Optional) Select the forwarded line. Press More and select Forward off. Transfer a Call to Another Person When you transfer a call, you can stay on the original call until the other person answers. This gives you an opportunity to talk privately with the other person before removing yourself from the call.
Calls View and Remove Conference Participants Procedure Step 1 Step 2 Step 3 Access the Phone app. and select Conference. Press More Do one of these actions. • Dial a number and wait for the person to answer. • Select an entry from your Recents list or Favorites list and wait for the person to answer. • Select another held call on the same line. • Press the right Navigation key, select a line, and select a held call on that line. Step 4 Press Merge.
Calls Intercom Calls Procedure Step 1 Step 2 Step 3 Step 4 Access the Phone app. and select Meet me. Press More Enter the meet me number. Enter the host password for the meeting. Join a Meet Me Conference You cannot join a meet me conference until the conference hosts dials in. If you hear a busy tone, the host has not dialed into the conference. Hang up and try your call again. Procedure Step 1 Step 2 Step 3 Access the Phone app. and select Meet me. Press More Enter the meet me number.
Calls Answer an Intercom Call Procedure Step 1 Step 2 Step 3 Access the Phone app. line. Select Intercom Dial the target intercom number. Answer an Intercom Call You can answer an intercom call to talk to the other person. Before You Begin You receive a message on your phone screen, and an audible alert. Your phone answers the intercom call in whisper mode. Procedure Step 1 Step 2 Access the Phone app. Select the intercom call. Supervise and Record Calls You can supervise and record a call.
Calls Record a Call Procedure Step 1 Step 2 Step 3 and select Conference. Press More Dial the person to add to the call. After the person answers, press Merge. Record a Call You can record a call. You might hear a notification tone as you record the call. The recording stops when you press the Stop recording softkey or end the call. Procedure Step 1 Step 2 Press Record. Press Stop recording when the recording can be stopped.
Calls Make a Priority Call MLPP icon Priority Level Level 2—Medium priority (Immediate) call Level 3—High priority (Flash) call Level 4—Flash Override Level 5—Executive Override Make a Priority Call To make a priority call, you might need to sign in with your special credentials. You have three chances to enter these credentials, and you're notified if you've entered them incorrectly. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Access the Phone app. Press More and select Prec level.
Calls Multiple Lines Procedure Step 1 Step 2 Press End call. Press Answer. Multiple Lines If you share phone numbers with other people, you could have multiple lines on your phone. When you have multiple lines, you have more calling features available to you. Shared Lines You can share the same phone number with one or more of your coworkers. For example, as an administrative assistant, you might be responsible for screening calls for the person that you support.
Calls Shared Lines Procedure Step 1 Step 2 Step 3 Select a shared line that is in use. Press More Press Yes. and select cBarge. Get Notified Before You Join a Call on a Shared Line You can set up your phone to alert you when you barge into a call. By default, the alert prompt is turned Off. Procedure Step 1 Step 2 Step 3 Access the Settings app. Select Barge alert. Press On to turn on the alert.
CHAPTER 4 Contacts • Access the Contacts App, page 43 • Corporate Directory, page 43 • Personal Directory, page 44 • Local Contacts, page 47 • Favorites, page 49 Access the Contacts App You can access the Contacts app from the home screen. The Contacts app gives you access to the following directories and lists: • Corporate directory—a directory of the people in your company • Personal directory—a directory of your personal contacts.
Contacts Search and Dial a Contact from the Corporate Directory Search and Dial a Contact from the Corporate Directory Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Access the Contacts app. Select Corporate directory. Enter the search criteria Press More and select Submit. Press More and select Call. Find Contact Information for a Coworker from Your Phone Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Access the Contacts app. Select Corporate directory. Enter the search criteria and select Submit.
Contacts Search for a Contact in Your Personal Directory Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Access the Contacts app. Select Personal directory. Enter your user ID and PIN. and select Log in. Press More Press More and select Log out to sign out of your personal directory. Search for a Contact in Your Personal Directory Procedure Step 1 Step 2 Step 3 Step 4 Access the Contacts app. Select Personal directory. Enter the search criteria. (Optional) Select an entry and press Details.
Contacts Find Contact Information for a Personal Directory Contact from Your Phone Find Contact Information for a Personal Directory Contact from Your Phone Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Access the Contacts app. Select Personal Directory. Select a contact. Press Details. Press More and select Details. Edit a Contact in Your Personal Directory Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Access the Contacts app. Select Personal Directory. Select a contact. Press Details.
Contacts Remove a Contact from Your Personal Directory Remove a Contact from Your Personal Directory Procedure Step 1 Step 2 Step 3 Step 4 Access the Contacts app. Select Personal directory. Search for a contact. Press More and select Delete. Local Contacts You can create a list of local contacts. The local contacts list is stored in the phone memory. Search for a Contact in Your Local Contacts List Procedure Step 1 Step 2 Step 3 Step 4 Access the Contacts app. Select Local contacts.
Contacts Find Contact Information for a Local Contact from Your Phone Find Contact Information for a Local Contact from Your Phone Procedure Step 1 Step 2 Step 3 Step 4 Access the Contacts app. Select Local contacts. Search for a contact. Press More and select Deatils. Edit a Contact in Your Local Contacts List Procedure Step 1 Step 2 Step 3 Step 4 Access the Contacts app. Select Local contacts. Search for a contact. Press More and select Edit contact.
Contacts Remove a Contact from Your Local Contacts List Remove a Contact from Your Local Contacts List Procedure Step 1 Step 2 Step 3 Step 4 Access the Contacts app. Select Local contacts. Search for a contact. Press More and select Delete. Remove all Local Contacts Procedure Step 1 Step 2 Step 3 Access the Contacts app. Select Local contacts. Press More and select Delete all. Favorites You can add frequently-called numbers to your favorites list, and assign a speed-dial code to the number.
Contacts Delete a Contact from Your Favorites List Delete a Contact from Your Favorites List Procedure Step 1 Step 2 Step 3 Step 4 Access the Contacts app. Select Favorites. Select an assigned entry. Press More and select Unassign.
CHAPTER 5 Recent Calls • Access the Recents App, page 51 • New Voicemail Message and Missed Calls Indicators, page 51 • Voicemail List, page 51 • Missed Calls List, page 52 • Recents Calls List, page 54 Access the Recents App You can access the Recents app from the home screen. From the Recents app, you can see your voicemail messages, missed calls, and recent calls. Procedure From the home screen, press the up arrow of the navigation cluster to select Recents .
Recent Calls Access Your Voicemail Service Access Your Voicemail Service You can access the Voicemail service to hear your voicemail messages. Procedure Step 1 Step 2 Access the Recents app. Select Voicemail. Missed Calls List You use the Missed Calls lists to see the 150 most recent individual calls and call groups. If your phone has multiple lines, your administrator can set up the Missed Calls list so that calls on all lines are in one list.
Recent Calls Return a Missed Call Return a Missed Call Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Access the Recents app. Select Missed Calls. Select a line or All missed. Select a missed call entry. Press More and select Call. Create a New Local Contact from a Missed Call Record You can add the person associated with a missed call record to your local contacts list. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Access the Recents app. Select Missed Calls. Select a line or All missed.
Recent Calls Clear the Missed Calls List Clear the Missed Calls List You can delete all entries from your Missed Call list. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Access the Recents app. Select Missed Calls. Select a line or All missed. Press More and select Clear list. Press Yes to confirm the deletion. Recents Calls List You use the Recents lists to see the 150 most recent individual calls and call groups.
Recent Calls Find Details About a Recent Call Find Details About a Recent Call Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Access the Recents app. Select Recents. Select a line or All recents. Select a call entry. Press More and select Details. Return a Recent Call from Recents Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Access the Recents app. Select Recents. Select a line or All recents. Select a call entry. Press More and select Call.
Recent Calls Delete a Call Record Delete a Call Record You can delete an individual call from your Recent Calls list. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Access the Recents app. Select Recents. Select a line or All recents. Select an entry. Press More and select Delete. Press Yes to confirm the deletion. Clear the Recent Calls List You can clear all the entries from your Recent Calls list. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Access the Recents app. Select Recents.
CHAPTER 6 Applications • Apps and the Application Button, page 57 • Use the Push to Talk Application, page 57 Apps and the Application Button You can use the Apps app to access special services on the phone. You can use the Application button to start applications such as Push to Talk or other services on your phone. The Application button is located on the left side of the phone.
Applications Use the Push to Talk Application • Use Talk and Stop to send and receive audio.
CHAPTER 7 Settings • Access the Settings App, page 59 • Adjust the Volume in a Call, page 70 • Adjust the Ringtone Volume, page 70 Access the Settings App You use the Settings app to set up, manage, and customize your phone. Menu entries that are gray mean that your administrator has restricted access to the menu. Procedure From the home screen, press the down arrow of the navigation cluster to select Settings .
Settings Access Phone Settings Make the Phone Vibrate for an Incoming Call You can set your phone to vibrate when you have an incoming call. The vibration can be set differently based on whether you have the phone ringer turned off or on. Procedure Step 1 Step 2 Step 3 Step 4 Access the Settings app. Select Phone settings > Sounds > Vibrate Select Vibrate on ring and press On to set the phone to vibrate when the phone rings. Or, press Off so that the phone does not vibrate when the phone rings.
Settings Access Phone Settings Adjust the Headset Feedback When you use a headset, you can hear your own voice in the earpiece, which is called headset sidetone or headset feedback. You can control the amount of headset sidetone on your phone. Procedure Step 1 Step 2 Step 3 Access the Settings app. Select Phone settings > Sounds > Headset sidetone Select one of the options. Turn Off the Keypad Sounds You can turn off the sounds on the keypad so that you don't hear sounds when you press a button.
Settings Access Phone Settings Procedure Step 1 Step 2 Step 3 Access the Settings app. Select Phone settings > Display > Font size Select the setting required. Control the LED Indicator Light Procedure Step 1 Step 2 Step 3 Access the Settings app. Select Phone settings > LED coverage indicator Press Off to turn off the indicator. Change the Screen Display Timeout You can set up your phone to turn off the screen after a specific period of inactivity.
Settings Access Phone Settings • Wheat field Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Access the Settings app. Select Phone settings > Display > Wallpaper Select a wallpaper. Press Preview to view the wallpaper. Press Save. Automatically Lock the Keypad You can set the keypad to automatically lock. If you set the phone to automatically lock the keypad, the keypad locks when the phone screen turns off. Procedure Step 1 Step 2 Step 3 Access the Settings app.
Settings Access Phone Settings • Date format Procedure Step 1 Step 2 Step 3 Step 4 Access the Settings app. Select Phone settings > Date and Time Select Automatic date and time. Press Off. Control the Date and Time Automatically When the phone date and time is controlled automatically, you can change the following settings: • Automatic time zone Procedure Step 1 Step 2 Step 3 Step 4 Access the Settings app. Select Phone settings > Date and Time Select Automatic date and time. Press On.
Settings Access Phone Settings Set the Time Procedure Step 1 Step 2 Step 3 Step 4 Access the Settings app. Select Phone settings > Date and Time > Time Enter the time using the keypad. Use the right and left navigation keys to move between the fields. Press Set. Set the Date You can set the date Procedure Step 1 Step 2 Step 3 Step 4 Access the Settings app. Select Phone settings > Date and Time > Date Enter the date using the keypad. Use the right and left navigation keys to move between the fields.
Settings Access Wi-Fi Settings Use a 12-Hour or 24-Hour Clock Procedure Step 1 Step 2 Step 3 Step 4 Access the Settings app. Select Phone settings > Date and Time Select Use 24-hour format. Press Off for 12-hour format or press On for 24-hour format. Set the Date Format You can set your phone to display the date in one of the preset formats. Procedure Step 1 Step 2 Step 3 Step 4 Access the Settings app. Select Phone settings > Date and Time > Date format Select the required format. Press Set.
Settings Access Bluetooth Settings Access Bluetooth Settings Procedure Step 1 Step 2 Access the Settings app. Select Bluetooth. Related Topics Bluetooth Headsets, on page 72 Bluetooth and Your Phone, on page 12 Turn On Bluetooth Before you can use Bluetooth, you must turn on the ability for the phone to use Bluetooth. Note When you use Bluetooth, your phone battery has less talk time. Procedure Step 1 Step 2 Step 3 Access the Settings app. Select Bluetooth > Bluetooth. Press On.
Settings Access Bluetooth Settings Step 5 Step 6 The phone searches for any Bluetooth devices in range. This scan can take a couple of minutes. Select a device from the list and press Pair. (Optional) Enter the passkey for the device. Connect a Bluetooth Device After you pair and connect a Bluetooth device to your phone, the device automatically connects when it is turned on and close to your phone. Only one Bluetooth device can be connected to the phone.
Settings Access Admin Settings Disconnect Bluetooth Device Procedure Step 1 Step 2 Step 3 Step 4 Access the Settings app. Select Bluetooth. Select a device from the list. Press More and select Disconnect. Delete a Bluetooth Device Procedure Step 1 Step 2 Step 3 Step 4 Access the Settings app. Select Bluetooth. Select a device from the list. Press More and select Delete. Access Admin Settings Your administrator may restrict access to this menu.
Settings Adjust the Volume in a Call Adjust the Volume in a Call Procedure Press Volume use. up and down to adjust the phone, headset, or speakerphone volume when the phone is in Adjust the Ringtone Volume Procedure Press Volume up and down to adjust the ringer volume when the phone is not in use.
CHAPTER 8 Accessories • Supported Accessories, page 71 • Headsets, page 71 • Cisco Wireless IP Phone 8821 Desktop Charger, page 72 • Cisco Wireless IP Phone 8821 Multicharger, page 74 • Secure the Charger with a Cable Lock, page 75 Supported Accessories The phones support the following accessories: • Headsets: ◦Standard headsets that use a 2.
Accessories Standard Headsets We recommend the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. The primary reason that a particular headset would be inappropriate for the phone is the potential for an audible hum.
Accessories Set Up the Desktop Charger ◦If the phone is turned off or the battery is too weak when you put the phone into the charger, the LED on the top of the phone lights red and you see a power plug displayed on the screen. ◦You do not need to remove the phone from its case. • Charges a spare battery in the additional charging port behind the main phone charging port. ◦To the right of the phone is the Battery LED. ◦The Battery LED lights red while the charger recharges the spare battery.
Accessories Charge Your Spare Battery with the Desktop Charger Procedure Step 1 Step 2 (Optional) Use a thin screwdriver to pry out the charging cup if your phone is in a protective case. Place your phone in the charging slot with the screen facing towards you. Make sure that the LED on the phone lights red. If the LED does not light up, remove the phone and reinsert it into the charger.
Accessories Charge Your Phone with the Multicharger Charge Your Phone with the Multicharger When the phone is charging, the LED beside the phone lights red. When the battery is fully charged, the LED turns off. If your phone has a protective case, you don't need to remove the case before you charge the phone in the multicharger. You adapt the multicharger to fit the phone. The bottom of the phone has charging pins that need to be aligned with the connector in the bottom of the multicharger cradle.
Accessories Secure the Charger with a Cable Lock Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Take the looped end of the cable lock and wrap it around the object to which you want to secure your phone. Pass the lock through the looped end of the cable. Unlock the cable lock. Press and hold the locking button to align the locking teeth. Insert the cable lock into the lock slot of your desktop charger and release the locking button. Lock the cable lock.
CHAPTER 9 Troubleshooting • General Troubleshooting, page 77 • Find Information About Your Phone, page 79 • Hardware Diagnostics, page 79 • Get a List of Neighbors, page 82 General Troubleshooting You can troubleshoot some general problems with your phone. If your problem is not discussed below, contact your administrator. Symptom Explanation You cannot complete a call One or more of the following factors might apply: • Your phone is out of the wireless network access point service area.
Troubleshooting General Troubleshooting Symptom Explanation The main screen is not active One of these messages appears on the status line: • Network busy: Not enough available bandwidth exists in wireless network to complete this call. Try again later. • Leaving service area: Phone is out of range of its associated access point and wireless network. • Locating network services: Phone is searching for a wireless network access point.
Troubleshooting Find Information About Your Phone Symptom Explanation The phone shows an error message when you attempt to set up Call Forward All Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a Call Forward All loop or would exceed the maximum number of links permitted in a Call Forward All chain (also known as a maximum hop count).
Troubleshooting Perform WLAN Diagnostics Procedure Step 1 Step 2 Step 3 Access the Settings app. Select Admin settings > Diagnostics > Keypad. Press any key to check if it works correctly. Perform WLAN Diagnostics You can check the Wi-Fi connection for your phone. Procedure Step 1 Step 2 Step 3 Access the Settings app. Select Admin settings > Diagnostics > WLAN. Select an access point. The phone lists the access points in order, from the strongest signal to the weakest or offline access point.
Troubleshooting Perform WLAN Diagnostics Field Description Basic rates Data rates required by the AP at which the station must be capable of operating. Optional rates Data rates supported by the AP that are optional for the station to operate at. Supported HT MCS Supported VHT (rx) rates Supported VHT (tx) rates DTIM period Country code A two-digit country code. Country information might not be displayed if the country information element (IE) is not present in the beacon.
Troubleshooting Get a List of Neighbors Field Description CCX version Version of CCX if the AP is CCX compliant. AC: Best effort, AC: Background, AC: Video, and AC: Audio Access Category information for each AC (one set for best effort, background, video, and audio): • Admission control—If yes, admission control must be used prior to transmission using the access parameters specific for this AC.
Troubleshooting Neighbor List Fields Field Description BSSID SSID Service Set Identifier (SSID) for the access point Channel Access point channel RSSI Received Signal Strength Indicator (RSSI) for the access point CU Cisco Wireless IP Phone 8821 and 8821EX User Guide 83
Troubleshooting Neighbor List Fields Cisco Wireless IP Phone 8821 and 8821EX User Guide 84
CHAPTER 10 Product Safety and Security • Safety and Performance Information, page 85 • Compliance Statements, page 90 • Cisco Product Security Overview, page 95 • Important Online Information, page 95 Safety and Performance Information Read the following safety notices before installing or using your wireless IP phone. Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury.
Product Safety and Security Safety Guidelines Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Statement 1040 Warning The plug-socket combination must be accessible at all times because it serves as the main disconnecting device.
Product Safety and Security Battery Safety Notices Caution • Do not dispose of the battery pack in fire or water. The battery may explode if placed in a fire. • Do not disassemble, crush, puncture, or incinerate the battery pack. • Handle a damaged or leaking battery with extreme care. If you come in contact with the electrolyte, wash the exposed area with soap and water. If the electrolyte has come in contact with the eye, flush the eye with water for 15 minutes and seek medical attention.
Product Safety and Security Hazardous Environments United Kingdom CP-PWR-8821-UK= Note The battery and power supply are not provided with your phone. To order the battery and power supply, contact your local dealer. Hazardous Environments Note The Cisco Wireless IP Phone 8821EX is ATEX Class 1 Zone 2 and CSA Class 1 Division 2 certified equipment.
Product Safety and Security Phone Behavior During Times of Network Congestion Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: • Move the external device away from the source of the RF or AF signals. • Route the external device cables away from the source of the RF or AF signals.
Product Safety and Security Compliance Statements Compliance Statements Compliance Statements for the European Union CE Marking For the Cisco Wireless IP Phone 882x Series, the following CE mark and class-2 identifier are affixed to the equipment and packaging: RF Exposure Statement for the European Union This device has been evaluated and found compliant in accordance with EU EMF Directive 1999/519/EC.
Product Safety and Security Compliance Statements for the USA The exposure standard for these devices references a unit of measure known as SAR. The limit as set by the FCC is 1.6W/kg. The tests for this emission level is done in an independent laboratory who employs test methods and operating positions reviewed by the FCC and other agencies.
Product Safety and Security Canadian Compliance for Cisco Wireless IP Phone 882x Series Part 15 Radio Device Caution The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Any changes or modification to said product not expressly approved by Cisco, including the use of non-Cisco antennas, could void the user’s authority to operate this device.
Product Safety and Security Compliance Statements for New Zealand Use of IP Networks with the PSTN Internet Protocol (IP) by its nature introduces delay into speech signals as each data packet is formulated and addressed. Telecom Access Standards recommends that suppliers, designers and installers using this technology for calls to or from the PSTN refer to ITU E Model requirements in the design of their networks.
Product Safety and Security Compliance Statements for Taiwan Compliance Statements for Taiwan DGT Warning Statement for Cisco Wireless IP Phone 882x Series Compliance Statement for Argentina Advertencia No utilizar una fuente de alimentación con caracteristícas distintas a las expresadas ya que podría ser peligroso.
Product Safety and Security Cisco Product Security Overview Este equipamento opera em caráter secundário, isto é, não tem direito a proteção contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em caráter primário. For more information, go to this URL: http://www.anatel.gov.br Cisco Product Security Overview This product contains cryptographic features and is subject to U.S.
Product Safety and Security Important Online Information Cisco Wireless IP Phone 8821 and 8821EX User Guide 96
