User's Manual

Related Topics
Control the Phone Ringer for a Single Incoming Call, on page 31
Answer a Coworker's Phone (Call Pickup)
If you share call handling tasks with your coworkers, you can answer a call that is ringing on a coworker’s
phone. First, your administrator has to assign you to at least one call group.
Answer a Call Within Your Group (Pickup)
You can answer a call that rings on another phone within your call pickup group. If multiple calls are available
for pickup, you'll answer the call that has been ringing for the longest time.
Procedure
Step 1
Access the Phone app.
Step 2
Press More
and select Pickup.
Step 3
Press Answer.
Answer a Call From Another Group (Group Pickup)
Group Pickup allows you to answer a call on a phone that is outside your call pickup group. You can use the
group pickup number to pick up the call, or you can use the number of the phone line that is ringing.
Procedure
Step 1
Access the Phone app.
Step 2
(Optional) Select a line.
Step 3
Press More
and select Group pickup.
Step 4
Enter the group pickup number or enter the number of the phone line with the call that you want to pick up .
Step 5
Press More and select Call.
Step 6
Press Answer.
Answer a Call from an Associated Group (Other Pickup)
You can pick up a call ringing on a phone in another call group.
Cisco Wireless IP Phone 8821 and 8821EX User Guide
30
Calls
Answer a Coworker's Phone (Call Pickup)