REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Conference Phone CP-8832 User Guide First Published: 2017-06-30 Americas Headquarters Cisco Systems, Inc. 170 West asman T Drive San Jose, CA 95134-1706 USA http://www .cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
CONTENTS CHAPTER 1 Your Phone 1 Cisco IP Conference Phone 8832 1 Phone Setup 3 Ways to Provide Power to Your Conference Phone 3 Connect to the Network 3 Connect to Expressway 4 Install Wired Expansion Microphones 4 Activate and Sign In to Your Phone 5 Sign In to Your Phone 5 Sign In to Your Extension from Another Phone 5 Sign Out of Your Extension from Another Phone 6 Self Care Portal 6 Speed-Dial Numbers 7 Cisco IP Phone 8832 Buttons and Hardware 8 Phone Firmware and Upgrades 9 Postpone a Phone Upgrade 9
Contents REVIEW DRAFT - CISCO CONFIDENTIAL Make a Call 13 Redial a Number 14 Speed Dial 14 Make a Speed-Dial Call with Your Conference Phone 14 Make a Call With a Speed-Dial Code 14 Dial an International Number 15 Get Notified When a Contact is Available 15 Calls That Require a Billing Code or Authorization Code 15 Secure Calls 16 Answer Calls 16 Answer a Call 16 Answer Call Waiting on Your Conference Phone 16 Decline a Call 16 Turn On Do Not Disturb 16 Trace a Suspicious Call 17 Mute Your Call 17 Mute the
Contents REVIEW DRAFT - CISCO CONFIDENTIAL Supervise and Record Calls 23 Set Up a Supervised Call 24 Record a Call 24 Prioritized Calls 24 Make a Priority Call 25 Answer a Priority Call 25 Answer a Priority Call While on Another Call 26 Phone Calls with Mobile Connect 26 Enable Mobile Connect 26 Move a Call from Your Desk Phone to Your Mobile Phone 27 Move a Call from Your Mobile Phone to Your Desk Phone 27 Transfer a Call from Your Mobile Phone to Your Desk Phone 27 CHAPTER 3 Contacts 29 Corporate Direc
Contents REVIEW DRAFT - CISCO CONFIDENTIAL CHAPTER 5 Voice Mail 37 Your Voicemail Account 37 Check for New Voice Messages 37 Access Voicemail 38 CHAPTER 6 Applications 39 Available Applications 39 View Active Applications 39 Switch to Active Applications 40 Close Active Applications 40 CHAPTER 7 Settings 41 Change the Ringtone 41 Adjust the Phone Ringer Volume 41 Adjust the Volume During a Call 42 CHAPTER 8 Product Safety and Security 43 Safety and Performance Information 43 Power Outage 43 Externa
CHAPTER 1 Your Phone • Cisco IP Conference Phone 8832 , page 1 • Phone Setup, page 3 • Activate and Sign In to Your Phone, page 5 • Self Care Portal, page 6 • Cisco IP Phone 8832 Buttons and Hardware, page 8 • Phone Firmware and Upgrades, page 9 • Additional Help and Information , page 10 Cisco IP Conference Phone 8832 Draft comment: Design Team: The image needs to be updated for the 8832. This paragraph was copied from Braavos. Please verify any changes specific to Volantis.
Your Phone Cisco IP Conference Phone 8832 REVIEW DRAFT - CISCO CONFIDENTIAL executive offices. It provides an audiophile sound experience with a full-duplex two-way wideband (G.722) audio hands-free speaker. This phone is a simple solution that meets the challenges of the most diverse rooms. Figure 1: Cisco IP Conference Phone 8832 The conference phone has sensitive microphones with 360-degree coverage. This coverage lets you speak in a normal voice and be heard clearly from up to 7 feet (2.1 m) away.
Your Phone Phone Setup REVIEW DRAFT - CISCO CONFIDENTIAL Phone Setup Typically, your administrator sets up your phone and connects it to the network. If your phone is not set up and connected, contact your administrator for instructions. Ways to Provide Power to Your Conference Phone Your conference phone needs power from one of these sources: • Power over Ethernet (PoE), which your network supplies. • Cisco IP Phone Power Injector.
Your Phone Install Wired Expansion Microphones REVIEW DRAFT - CISCO CONFIDENTIAL Connect to Expressway You can use Mobile and Remote Access Through Expressway to connect into your corporate network when you are working away from your office. Because your phone does not have a TFTP address configured, the phone displays a Welcome screen to begin the sign-in process. Before You Begin If you have been using your phone at the office or with a VPN, reset your service mode before you connect to Expressway.
Your Phone Activate and Sign In to Your Phone REVIEW DRAFT - CISCO CONFIDENTIAL When the conference phone is in a call, the expansion microphone LED is lit green. To mute the expansion microphone, press the Mute key. When the microphone is muted, the LED is lit red. Activate and Sign In to Your Phone You may need to activate or sign in to your phone. Activation happens once for your phone, and connects the phone to the call control system.
Your Phone Sign Out of Your Extension from Another Phone REVIEW DRAFT - CISCO CONFIDENTIAL Sign Out of Your Extension from Another Phone Procedure Step 1 Step 2 Step 3 Press Apps. Select Extension Mobility. Press Yes to sign out. Self Care Portal You can customize some phone settings with the Self Care portal web site, which you access from your computer. The Self Care portal is part of your organization's Cisco Unified Communications Manager.
Your Phone Speed-Dial Numbers REVIEW DRAFT - CISCO CONFIDENTIAL Features Description Speed dial Assign phone numbers to speed-dial numbers so that you can quickly call that person. Related Topics Phone Calls with Mobile Connect, on page 26 Speed Dial, on page 14 Forward Calls, on page 19 Speed-Dial Numbers When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number, the speed-dial number must contain all the digits you need to make the call.
Your Phone Cisco IP Phone 8832 Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL • You need to dial 9 for an outside line. • You want to call 5556543. • You need to input the authorization code 1234. • You need to input the billing code 9876. • You must wait for 4 seconds. • After the call connects, you must dial the extension 56789#. In this scenario, the speed-dial number is 95556543,1234,9876,,56789#.
Your Phone Phone Firmware and Upgrades REVIEW DRAFT - CISCO CONFIDENTIAL 1 Mute bar Toggle the microphone on or off. When the microphone is muted, the LED bar is lit red. 2 LED bar Indicates call states: • Green, solid—Active call • Green, flashing—Incoming call • Green, pulsing—Held call • Red, solid—Muted call 3 Softkey buttons 4 Navigation bar and Select button Access functions and services. Scroll through menus, highlight items, and select the highlighted item.
Your Phone View the Progress of a Phone Firmware Upgrade REVIEW DRAFT - CISCO CONFIDENTIAL View the Progress of a Phone Firmware Upgrade During a phone firmware upgrade, you can view the upgrade progress. Procedure Step 1 Step 2 Step 3 Step 4 Press Settings. Select Phone information > Show detail. Select Phone information, highlight Last Upgrade, and press Details. Press Exit. Additional Help and Information If you have questions about the functions available on your phone, contact your administrator.
Your Phone Troubleshooting REVIEW DRAFT - CISCO CONFIDENTIAL Find Information About Your Phone Your administrator may ask for information about your phone. This information uniquely identifies the phone for troubleshooting purposes. Procedure Step 1 Step 2 Select Phone information. (Optional) Press Show detail to view the active load information. Report Call Quality Issues Your administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems.
Your Phone Cisco One-Year Limited Hardware Warranty Terms REVIEW DRAFT - CISCO CONFIDENTIAL Lost Phone Connectivity Sometimes your phone can lose its connection to the call control system. When this connection is lost, your phone displays a message. If you are on an active call when the connection is lost, the call continues. However, you do not have access to all normal phone functions because some functions require information from the call control system. Your softkeys might not work as you expect.
CHAPTER 2 Calls • Make Calls, page 13 • Answer Calls, page 16 • Mute Your Call, page 17 • Hold Calls, page 18 • Forward Calls, page 19 • Transfer Calls, page 19 • Conference Calls and Meetings, page 20 • Intercom Calls, page 22 • Supervise and Record Calls, page 23 • Prioritized Calls, page 24 • Phone Calls with Mobile Connect, page 26 Make Calls Your Cisco IP Phone works just like a regular phone. But we make it easier for you to make calls.
Calls Redial a Number REVIEW DRAFT - CISCO CONFIDENTIAL Redial a Number You can call the most recently dialed phone number. Procedure Press Redial. Speed Dial You can assign codes to quickly dial the numbers of people you call often. Before you can use speed-dial features on your phone, set up speed dial in the Self Care portal. Speed-dial codes allow you to phone number from a code (sometimes referred to as abbreviated dialing).
Calls Dial an International Number REVIEW DRAFT - CISCO CONFIDENTIAL Dial an International Number You can dial international calls when you prefix the phone number with a plus (+) sign. Procedure Step 1 Press and hold star (*) for at least 1 second. The plus (+) sign is displayed as the first digit in the phone number. Step 2 Dial the number. Ten seconds after the last key press, the phone dials the number.
Calls Secure Calls REVIEW DRAFT - CISCO CONFIDENTIAL Secure Calls Your administrator can take steps to protect your calls from tampering by people outside your company. When a lock icon is displayed on your phone during a call, your phone call is secure. Depending upon how your phone is configured, you may have to sign on before you make a call or before a security tone plays over your handset. Answer Calls Your Cisco IP Phone works just like a regular phone.
Calls Trace a Suspicious Call REVIEW DRAFT - CISCO CONFIDENTIAL When you turn on DND, it affects all lines on your phone. However, you will always receive intercom and emergency calls, even when DND is turned on. When you turn on DND, you always receive emergency calls, even if DND is turned on. Procedure Step 1 Step 2 Press DND to turn on DND. Press DND again to turn off DND.
Calls Hold Calls REVIEW DRAFT - CISCO CONFIDENTIAL Note If you mute one expansion microphone, the caller can still hear audio from the other expansion microphone and from the base unit. To mute the entire phone, press Mute on the base unit. Procedure Step 1 Press Mute on the expansion microphone. Step 2 Press Mute again to turn mute off. Draft comment: Question for Doc Team: The mute button on the expansion mic doesn't look exactly like the mute button image shown.
Calls Swap Between Active and Held Calls REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Swap Between Active and Held Calls You can easily switch between active and held calls. Procedure Forward Calls Procedure Step 1 Step 2 When the line to be forwarded is inactive, press Fwd All. Enter the call forward target number exactly as you would dial it from your phone, or select an entry from your list of recent calls.
Calls Consult Before You Complete a Transfer REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Step 2 Step 3 Step 4 From a call that is not on hold, press Transfer. Enter the other person's phone number. (Optional) Wait until you hear the line ring or until the other person answers the call. Press Transfer again. Consult Before You Complete a Transfer Before you transfer a call, you can talk to the person that you're transferring the call to.
Calls Swap Between Calls Before You Complete a Conference REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Step 2 Step 3 From an active call, press Conf. Enter a number. Press Conf. Swap Between Calls Before You Complete a Conference You can talk to a person before you add them to a conference. You can also swap between the conference call and the call with the other person. Procedure Step 1 Call a new conference participant, but do not add the participant to the conference.
Calls Intercom Calls REVIEW DRAFT - CISCO CONFIDENTIAL Host a Meet-Me Conference Before You Begin Get a meet-me phone number from your administrator, and distribute the number to the conference participants. Procedure Step 1 Step 2 Press Meet Me. Dial the meet-me phone number. Join a Meet-Me Conference You cannot join a meet-me conference until the conference hosts dials in. If you hear a busy tone, the host has not dialed into the conference. End the call and try your call again.
Calls Answer an Intercom Call REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Step 2 Step 3 Step 4 Press Intercom. (Optional) Enter the intercom code. Listen for the intercom alert tone, and then begin speaking. Press Intercom to end the call. Answer an Intercom Call You can answer an intercom call to talk to the other person. Before You Begin You receive a message on your phone screen, and an audible alert. Your phone answers the intercom call in whisper mode.
Calls Set Up a Supervised Call REVIEW DRAFT - CISCO CONFIDENTIAL Set Up a Supervised Call Procedure Step 1 Answer an incoming call. Record is displayed if the system determines that the call must be chaperoned and recorded. Step 2 Step 3 Step 4 Step 5 Press Conf to create a conference call. Enter the phone number for the supervisor and press Call. Press Conf when the supervisor answers. Press End Call to end the call. Record a Call You can record a call.
Calls Make a Priority Call REVIEW DRAFT - CISCO CONFIDENTIAL • Use call pickup to answer the call. Table 1: Multilevel Precedence and Preemption Priority Levels MLPP icon Priority Level Level 1—Priority call Level 2—Medium priority (Immediate) call Level 3—High priority (Flash) call Level 4—Flash Override Level 5—Executive Override Make a Priority Call To make a priority call, you might need to sign in with your special credentials.
Calls Answer a Priority Call While on Another Call REVIEW DRAFT - CISCO CONFIDENTIAL Answer a Priority Call While on Another Call If you hear a continuous tone that interrupts your call, you or your coworker are receiving a priority call. Hang up immediately and let the higher priority call go to the intended person. Procedure Press End Call. Your call ends, and the higher priority call rings on the appropriate phone.
Calls Move a Call from Your Desk Phone to Your Mobile Phone REVIEW DRAFT - CISCO CONFIDENTIAL Move a Call from Your Desk Phone to Your Mobile Phone You can move a call from your desk phone to your mobile phone. The call is still connected to the line on your desk phone, so you cannot use that line for other calls. The line remains in use until the call ends. Before You Begin You need to enable Mobile Connect on your desk phone. Procedure Step 1 Step 2 Step 3 Press Mobility.
Calls Transfer a Call from Your Mobile Phone to Your Desk Phone REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Step 2 Step 3 On the mobile phone, enter the access code for the hand-off feature. Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. Press Answer on your desk phone within 10 seconds and start talking on the desk phone.
CHAPTER 3 Contacts • Corporate Directory, page 29 • Personal Directory, page 29 • Cisco Web Dialer, page 33 Corporate Directory You can look up a coworker's number from your phone, which makes it easier to give them a call. Your administrator sets up and maintains the directory. Dial a Contact in the Corporate Directory Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Press Contacts. Select Corporate Directory. Select a search criteria. Enter your search criteria and press Submit.
Contacts Sign In and Out of a Personal Directory REVIEW DRAFT - CISCO CONFIDENTIAL Related Topics Self Care Portal, on page 6 Sign In and Out of a Personal Directory Before You Begin Before you can sign in to your personal directory, you need your user ID and PIN. Contact your administrator if you don't know this information. Procedure Step 1 Step 2 Step 3 Step 4 Press Contacts. Select Personal directory. Enter your user ID and PIN, and press Submit.
Contacts Search for a Contact in Your Personal Directory REVIEW DRAFT - CISCO CONFIDENTIAL Search for a Contact in Your Personal Directory Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Press Contacts. Sign in to your personal directory. Select Personal Address Book. Select a search criteria. Enter your search criteria and press Submit. Call a Contact in Your Personal Directory Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Press Contacts. Sign in to your personal directory.
Contacts Call a Contact with a Fast-Dial Code REVIEW DRAFT - CISCO CONFIDENTIAL Call a Contact with a Fast-Dial Code Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Press Contacts. Sign in to your personal directory. Select Personal Fast Dials and scroll to a fast-dial code. Select the required fast-dial code and press Call. Select the required fast-dial code and press Call. Edit a Contact in Your Personal Directory Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Press Contacts.
Contacts Delete a Fast-Dial Code REVIEW DRAFT - CISCO CONFIDENTIAL Delete a Fast-Dial Code Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Press Contacts. Sign in to your personal directory. Select Personal Fast Dials and search for a fast-dial code. Select the required code and press Remove. Select the index and press Remove. Cisco Web Dialer You can use Cisco Web Dialer, a web browser, and your Cisco IP phone to make calls from web and desktop applications.
Contacts Cisco Web Dialer REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Conference Phone 8832 User Guide 34
CHAPTER 4 Recent Calls • Recent Calls List, page 35 • View Your Recent Calls, page 35 • Return a Recent Call, page 35 • Clear the Recent Calls List, page 36 • Delete a Call Record , page 36 Recent Calls List Use the Recents list to see the 300 most recent individual calls and call groups. If your Recents list gets to the maximum size, the next new entry overwrites the oldest entry in the list. Calls in the Recents list are grouped if they are to and from the same number and are consecutive.
Recent Calls Clear the Recent Calls List REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Step 2 Step 3 Select Recents. Select the number that you want to dial. Press Call. Clear the Recent Calls List Procedure Step 1 Step 2 Step 3 Select Recents. Press Clear. Press Delete. Delete a Call Record Procedure Step 1 Step 2 Step 3 Step 4 Select Recents. Highlight the individual record or call group that you want to delete. Press Delete. Press Delete again to confirm.
CHAPTER 5 Voice Mail • Your Voicemail Account, page 37 • Check for New Voice Messages, page 37 • Access Voicemail, page 38 Your Voicemail Account You can access your voice messages directly from your phone. But your administrator must set up your voicemail account and set up your phone to access the voicemail system. The Messages softkey on your phone acts as a speed dial into the voicemail system.
Voice Mail Access Voicemail REVIEW DRAFT - CISCO CONFIDENTIAL Access Voicemail Procedure Step 1 Step 2 Press Messages. Follow the voice prompts.
CHAPTER 6 Applications • Available Applications, page 39 • View Active Applications, page 39 • Switch to Active Applications, page 40 • Close Active Applications, page 40 Available Applications Cisco phones don't include these applications by default. But your company might have added applications such as the weather, stock information, company news, to-do lists, or similar information and services. View Active Applications You can easily see what applications you already have open.
Applications Switch to Active Applications REVIEW DRAFT - CISCO CONFIDENTIAL Switch to Active Applications Procedure Step 1 Step 2 Step 3 Step 4 Press Apps. Select Running applications. Select a running application and press Switch to to open and use the selected application. Press Exit. Close Active Applications Procedure Step 1 Step 2 Step 3 Step 4 Press Apps. Select Running applications. Select a running application and press Close app to close the application. Press Close, then press Exit.
CHAPTER 7 Settings • Change the Ringtone, page 41 • Adjust the Phone Ringer Volume, page 41 • Adjust the Volume During a Call, page 42 Change the Ringtone You can change the sound that your phone uses for incoming calls. Procedure Step 1 Step 2 Step 3 Step 4 Select Settings > Preferences > Ringtone. Select a line. Scroll through the list of ringtones and press Play to hear a sample. Press Set to use the ringtone.
Settings Adjust the Volume During a Call REVIEW DRAFT - CISCO CONFIDENTIAL Adjust the Volume During a Call If the sound in your handset, headset, or speakerphone is too loud or too soft, you can change the volume while you are listening to the other person. When you change the volume during a call, the change only affects the speaker you're using at the time. For example, if you adjust the volume while you're using a headset, the handset volume doesn't change.
CHAPTER 8 Product Safety and Security • Safety and Performance Information, page 43 • FCC Compliance Statements, page 44 • Cisco Product Security Overview, page 45 • Important Online Information, page 45 Safety and Performance Information Power Outage Your access to emergency service through the phone requires that the phone receive power. If a power interruption occurs, service or emergency calling service dialing does not function until power is restored.
Product Safety and Security W ays to Provide Power our to YPhone REVIEW DRAFT - CISCO CONFIDENTIAL Cisco cannot guarantee the performance of external devices, cables, and connectors. Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC]. W ays to Provide Power our to YPhone You can provide power to your phone in one of two ways: • Use the power cable that comes with your phone.
Product Safety and Security FCC Receivers and Class B Digital Statement REVIEW DRAFT - CISCO CONFIDENTIAL The device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems. FCC Receivers and Class B Digital Device Statement This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Product Safety and Security Important Online Information REVIEW DRAFT - CISCO CONFIDENTIAL Operational temperature: 32° to 104°F (0° to 40°C) Nonoperational temperature shock: 14° to 140°F (-10° to 60°C) Humidity: • Operating 10% to 90%, noncondensing • Non-operating 10% to 95%, noncondensing Cisco IP Conference Phone 8832 User Guide 46
